Motability Scheme at Group 1 Mercedes-Benz of Stevenage
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
Gunnels Wood Road
Stevenage SG1 2BT
GB
Phone Number
Call Group 1 Mercedes-Benz of Stevenage on 01438 737800
01438 737800
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Glenn Carr
- Melvyn Weekes
- Chisala Chiyungi
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 18:00 08:00 - 17:45 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 17:45 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 17:45 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 13:00 |
| Sunday | Closed |
Motability service specialists:
- Stuart Allison
- Tony Pratt
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Group 1 Mercedes-Benz of Stevenage
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening times
This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK - Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Mercedes-Benz of Stevenage
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Our trained Motability specialists are here to support you throughout the duration of your lease. Group 1 Mercedes-Benz of Stevenage can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Group 1 Mercedes-Benz of Stevenage on 01438737800 to make an appointment with our Motability specialist.
Reviews at Group 1 Mercedes-Benz of Stevenage
- Rating 5.0Oct 2, 2025My experience with the Motability Scheme at Group 1 Mercedes-Benz of Stevenage was outstanding. The salesman was exceptional always in touch, keeping me updated throughout the process, and never rushed when it came to explaining the car’s features. He took the time to make sure I understood everything clearly, which made the whole experience smooth and reassuring. Brilliant service from start to finish!
- Rating 5.0Oct 1, 2025Friendly, helpful with handover. Excellent people skills.Response from Group 1 Mercedes-Benz of StevenageOct 1, 2025Hello Lucy,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team friendly and helpful during the handover process. It's great to know that our people skills made a positive impression on your experience with us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Motability Scheme Team at Group 1 Mercedes-Benz of Stevenage - Rating 5.0Oct 1, 2025Excellent Service .Response from Group 1 Mercedes-Benz of StevenageOct 1, 2025Hello Lucy,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service during your visit to Group 1 Mercedes-Benz of Stevenage. Our team is dedicated to providing the best experience possible, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
Group 1 Mercedes-Benz of Stevenage - Rating 5.0Sep 30, 2025Great service
Amazing customer service
Helpful and thoroughResponse from Group 1 Mercedes-Benz of StevenageSep 30, 2025Hello Tyler,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our team at Group 1 Mercedes-Benz of Stevenage. Providing amazing customer service and being helpful and thorough are top priorities for us, and it's fantastic to know that we met your expectations.
Your feedback is incredibly valuable and motivates us to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thanks again for your kind words and for choosing the Motability Scheme with us.
Best regards,
Group 1 Mercedes-Benz of Stevenage - Rating 5.0Sep 26, 2025Chisala from the Stevenage garage was very helpful and made it a smooth experience.Response from Group 1 Mercedes-Benz of StevenageSep 26, 2025Hello Baljinder,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Chisala was able to provide you with a smooth and helpful experience at our Stevenage location. Your feedback is incredibly valuable to us, and it’s always rewarding to know that our team is meeting your expectations. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Motability Scheme Team at Group 1 Mercedes-Benz of Stevenage - Rating 5.0Apr 7, 2025I was kept informed at every stageResponse from Group 1 Mercedes-Benz of StevenageJun 10, 2025Dear Daniel,
Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you felt well-informed throughout your experience with us at Group 1 Mercedes-Benz of Stevenage. Our team is dedicated to providing excellent service and ensuring that our customers are kept up-to-date every step of the way. Your feedback is greatly appreciated and will be shared with the team. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Emma
Group 1 Mercedes-Benz of Stevenage - Rating 1.0Apr 1, 2025The experience was greatResponse from Group 1 Mercedes-Benz of StevenageJun 18, 2025Dear Faith,
Thank you for taking the time to share your feedback with us. We are pleased to hear that you found the experience great, but we noticed the rating you provided was quite low. We genuinely value your input and would like to understand more about your visit to ensure we address any concerns you may have had.
Please feel free to reach out to us directly so we can discuss your experience in more detail. Your satisfaction is important to us, and we are committed to making any necessary improvements.
Thank you once again for your feedback.
Best regards,
The Motability Scheme Team at Group 1 Mercedes-Benz of Stevenage - Rating 5.0Mar 19, 2025Glen was a pleasure to work with - knowledgeable about the Motability scheme, helpful, friendly and importantly understanding of the complexities and support needs of a customer with learning disabilities and Autism.Response from Group 1 Mercedes-Benz of StevenageJul 8, 2025Dear Duncan,
Thank you so much for taking the time to share your positive experience with us at Group 1 Mercedes-Benz of Stevenage. We are thrilled to hear that Glen was able to assist you effectively and provide the support you needed. Our team is dedicated to understanding and meeting the unique needs of all our customers, and it’s wonderful to know that Glen's knowledge and friendly approach made a difference for you.
Your feedback is incredibly valuable to us, and we are grateful for your kind words. If there is anything else we can do for you, please do not hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Group 1 Mercedes-Benz of Stevenage - Rating 3.0Feb 13, 2025Very helpfulResponse from Group 1 Mercedes-Benz of StevenageAug 5, 2025Dear Susan,
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you found our service very helpful and that you had a positive experience with us at Group 1 Mercedes-Benz of Stevenage. Your feedback is incredibly valuable to us, and we are delighted to have met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
The Motability Scheme Team at Group 1 Mercedes-Benz of Stevenage - Rating 5.0Dec 31, 2024Glen from Mercedes-Benz provided exceptional customer service while assisting us with our new Motability car. His professionalism shone throughout the entire process, ensuring every detail was handled with care and efficiency. Glen was attentive, knowledgeable, and took the time to explain everything clearly, making the experience seamless and stress-free. His friendly demeanor and dedication to customer satisfaction truly set him apart. We couldn’t be happier with the service he provided, and he is a credit to Mercedes-Benz.Response from Group 1 Mercedes-Benz of StevenageJan 20, 2025Thank you for your fantastic review! We've passed on your kind words to Glen, and we hope that you love every mile in your new Mercedes-Benz. We'll see you again soon!
- Rating 5.0Dec 4, 2024Fantastic service from start to finish, especially from Glenn Carr who showed exemplary client service skills, humble, kind hearted and Fantastic product and service knowledge.Response from Group 1 Mercedes-Benz of StevenageJan 20, 2025We're delighted to hear that you had a fantastic experience with us! We've passed on your kind words to Glenn, and we look forward to seeing you again here at Mercedes-Benz of Stevenage.
- Rating 5.0Mar 4, 2024Great 👍 work BMW (Lee Barker)
Got all the festivals I needed
Transition was smooth
Good easy clean transition
Most importantly my son like the car got inside it without any issues and that’s the most important thing
Thanks 🙏
BalResponse from Group 1 Mercedes-Benz of StevenageAug 28, 2025Dear Ajeet L.,
Thank you so much for taking the time to share your positive experience with us at Group 1 Mercedes-Benz of Stevenage. We are thrilled to hear that Lee Barker and our team were able to assist you smoothly and efficiently. It's wonderful to know that the transition went well and that your son is comfortable with the car. Ensuring that our customers and their families are satisfied is our top priority.
We truly appreciate your kind words and your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Warm regards,
The Motability Scheme Team at Group 1 Mercedes-Benz of Stevenage - Rating 3.0Oct 20, 2023Response from Group 1 Mercedes-Benz of StevenageJan 20, 2025Thank you for your review. We hope that your next visit to Mercedes-Benz of Stevenage is a 5-star experience.
- Rating 5.0Oct 2, 2023Always great - just sorry Mercedes Benz are no longer supporting MotabilityResponse from Group 1 Mercedes-Benz of StevenageJan 20, 2025Thank you for your 5-star review!
- Rating 5.0Aug 11, 2023Excellent serviceResponse from Group 1 Mercedes-Benz of StevenageJan 20, 2025Thank you for your 5-star review!
- Rating 5.0Jul 25, 2023Excellent serviceResponse from Group 1 Mercedes-Benz of StevenageJan 20, 2025Thank you for your 5-star review!
- Rating 5.0Jul 13, 2023Very efficient and friendly staff kept me up to date with how car was going would definitely recommend 👌Response from Group 1 Mercedes-Benz of StevenageJan 20, 2025Thank you for your 5-star review!
- Rating 5.0Jul 4, 2023Service is very goodResponse from Group 1 Mercedes-Benz of StevenageJan 20, 2025Thank you for your 5-star review!
- Rating 1.0May 25, 2023Failed to give correct information regarding how long they keep my car for. Spent alot on taxis unnecessarily Unfortunately it subsequently turned out that Mercedes were not fully at fault. Mobility’s incompetence had Mercedes taking the brunt of my complaints as they were the ones I had to interact with. Mercedes did attempt to rectify the issue but disappointingly Mobility were adamant that they would not give permission to correct a dangerous issue with my car. I’m still driving with only 10% brake capability. Mobility do not care that myself and family are in danger of brake failure.Response from Group 1 Mercedes-Benz of StevenageOct 1, 2025Dear Marlene,
Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your recent experience and the inconvenience caused by the incorrect information regarding the duration of your car's stay with us. This is not the level of service we strive to provide, and I understand how frustrating it must have been for you to spend extra on taxis.
We value your feedback as it helps us improve our services. Please be assured that we are looking into this matter to ensure it does not happen again in the future. If there is anything further we can do to assist you, please do not hesitate to reach out.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Kind regards,
Group 1 Mercedes-Benz of Stevenage - Rating 5.0Mar 29, 2023Smooth efficient and friendly - thank youResponse from Group 1 Mercedes-Benz of StevenageJan 20, 2025Thank you for your 5-star review!
Thank you so much for taking the time to share your wonderful experience with the Motability Scheme at Group 1 Mercedes-Benz of Stevenage. We are thrilled to hear that our salesman provided exceptional service and kept you well-informed throughout the process. It's great to know that you felt comfortable and reassured with the explanations of the car's features. Your kind words and perfect rating mean a lot to us, and we are delighted that you had a brilliant experience from start to finish. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Group 1 Mercedes-Benz of Stevenage Team