Motability Scheme at Citygate Volkswagen Watford

4.4
Rating 4.4
(32 reviews)
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:30 10:00 - 16:00

Welcome to Citygate Volkswagen Watford

At Citygate Volkswagen Watford, all of our sales team are trained Motability Scheme Specialists.

Our team has a deep understanding of the Scheme and how to deliver the best service to Motability customers. When you visit us, we'll talk to you about your needs and make sure the vehicle you choose is right for you throughout the lease. We'll take you for a test drive and, if you choose to place an application, we'll keep you informed every step of the way. If you'd prefer a quiet time to visit, low lighting/sounds or any other requests, let us know – your comfort is our priority.

Contact Citygate Volkswagen Watford on 01923255055 to make an appointment with our Motability Scheme specialist.

Contact information

Address
Otterspool Way
Watford WD25 8HL
GB
Phone Number
Call Citygate Volkswagen Watford on 01923 255055
Email
Reviews
Visit dealer website

Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:30 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 19:00
Tuesday08:30 - 19:00
Wednesday08:30 - 19:00
Thursday08:30 - 19:00
Friday08:30 - 19:00
Saturday08:30 - 17:30
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Azmol Uddin
  • George Mundy
  • Nazmol Ali
  • Davide Manca
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Sean Hughes
  • Jamie Holmes
We recommend calling and booking an appointment before visiting.
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Accessibility features at Citygate Volkswagen Watford

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Citygate Volkswagen Watford

  • Rating 5.0
    Huge from the Watford branch always so helpfu, such a great man to deal with
    Response from Citygate Volkswagen Watford
    Dear Teresa,

    Thank you for choosing us for your Motability car!

    We look forward to seeing you again soon. We pride ourselves on our customer services.

    Kind regards,
    Adam
  • Rating 5.0
    Very professional friendly good service every time go above and beyond I every time 110% .
    Response from Citygate Volkswagen Watford
    Thank you for leaving Citygate Watford Volkswagen a five-star rating Mary. We are super pleased to hear we met your expectations and that you had a positive experience with our service team. We would like to take this opportunity to thank you for your business and we hope to see you again soon. Kind regards, Holly
  • Rating 3.0
    Was told it would be about 3hrs but I sat there for over 4 hrs and it was freezing
    Response from Citygate Volkswagen Watford
    Good Morning Helen,

    Thank you for taking the time to leave us feedback here at Citygate Watford VW. I have forwarded the matters raised to our management team to improve on, and as a team they will work to ensure matters like these do not re-occur. Please email me your contact details and any further information to reviews@citygate.co.uk and I will assist you.

    Kind Regards,
    Lauryn
  • Rating 5.0
    Very helpful, on point and friendly
    Response from Citygate Volkswagen Watford
    Good Morning Razvana,

    Thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. If you require any further assistance following your visit, please do not hesitate to contact.

    Warm Regards,
    Lauryn
  • Rating 5.0
    It was a very good experience
    Response from Citygate Volkswagen Watford
    Good Morning George,

    Thank you for taking the time to leave our Watford VW team a five-star review! We would like to take this opportunity to thank you for your business here at Citygate. If you require any assistance at all, we are only a call away.

    Warm regards,
    Lauryn
  • Rating 2.0
    Late, didnt go through the settings and quite histile.
    Response from Citygate Volkswagen Watford
    Good Morning Sandra,

    I apologise we did not reach the five-star service we strive for as a group here at Citygate Watford VW. Your comments have been raised with the senior management who will be investigating your concerns. Please send me any additional details of your experience and your contact details to reviews@citygate.co.uk.

    Kind regards,
    Lauryn
  • Rating 5.0
    First class service, Davide was polite and professional. Well impressed. Thanks
    Response from Citygate Volkswagen Watford
    Good Morning Antony,

    Thank you for taking the time to leave Davide in our Watford VW branch such lovely feedback! If you require any additional assistance, you can always reach us via telephone or email.

    Best Wishes,
    Lauryn
  • Rating 5.0
    Excellent service
    Response from Citygate Volkswagen Watford
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards, Taybah
  • Rating 5.0
    Very good helpful satisfied with the service.
    Response from Citygate Volkswagen Watford
    Good Afternoon Antony, Thank you for your kind words - we're glad to have been of service! Kind regards, Taybah
  • Rating 1.0
    Left he car with 0 miles of fuel!
    Response from Citygate Volkswagen Watford
    Good Morning Zac. I would like to take this opportunity to sincerely apologise for the negative experience you have had at Citygate Watford Volkswagen. My management and I would like to investigate the matters you raised and resolve your concerns. Please send me any additional details of your experience and your contact details to reviews@citygate.co.uk. Kind regards, Taybah.
  • Rating 5.0
    Great customer service and comfortable surroundings
    Response from Citygate Volkswagen Watford
    Good Afternoon Neil,

    Thank you for taking the time to leave us a review

    Here within the Citygate Group we strive for five-star service and we are delighted to have met those expectations.

    Thank you again and we hope to welcome you back to Citygate soon

    Kind Regards,
    Tia
  • Rating 4.0
    Great ordering experience and regular updates, let down a bit by collection experience which could have been better.
    Response from Citygate Volkswagen Watford
    Good Afternoon David,

    Thank you for your review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon.

    Kind regards,
    Laura
  • Rating 5.0
    The sales person has been very supportive through out the process and made sure everything went smoothly.
    Response from Citygate Volkswagen Watford
    Good Afternoon Amira,

    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon.

    Kind regards,
    Laura
  • Rating 5.0
    excellent customer service:)
    Response from Citygate Volkswagen Watford
    Good Afternoon Daniel,

    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received.

    Many thanks,
    Laura
  • Rating 5.0
    No problems
    Response from Citygate Volkswagen Watford
    Thank you for the great review! We really appreciate you taking the time to feedback.

    We look forward to welcoming you back to the business again soon.

    Kind regards,
    Laura
  • Rating 5.0
    Great customer service
    Response from Citygate Volkswagen Watford
    Good Morning Rostislav,

    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon.

    Kind regards,
    Laura
  • Rating 5.0
    Good customer service new what they were talking about
    Response from Citygate Volkswagen Watford
    Good Afternoon Arthur,

    Thank you very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve.

    Kind regards,
    Laura
  • Rating 5.0
    Always very helpful and nothing is to much for the guys down at citygate Watford vw
    Response from Citygate Volkswagen Watford
    Good Afternoon Polly,

    Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with and the team.

    We look forward to dealing with you again in the future and happy motoring!

    Many thanks,
    Laura
  • Rating 5.0
    Kept updated with the progress and result of my car service and inspection
    Response from Citygate Volkswagen Watford
    Good Morning Nola,

    Thank you for the great review! We really appreciate you taking the time to feedback.

    We look forward to welcoming you back to the business again soon.

    Kind regards.
    Laura
  • Rating 5.0
    Raj was great!
    Response from Citygate Volkswagen Watford
    Good Afternoon Aron,

    Thank you for taking the time to leave our service department here at Citygate Watford Volkswagen such lovely feedback - we will share this with Raj and the team! I

    f you require any additional assistance, you can always reach us via telephone or email.

    Kind regards,
    Laura

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