Motability Scheme at TrustFord Dagenham

4.8
Rating 4.8
(429 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Welcome to TrustFord Dagenham

Motability Scheme at TrustFord Dagenham

At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.

With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.

Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.

Contact TrustFord Dagenham on 02034793608 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
Ford House
Ripple Road
Barking IG11 9PG
GB
Get directions
Phone Number
Call TrustFord Dagenham on 020 3479 3608
020 3479 3608
020 3479 3608
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Keith Mottram
  • Paul Robinson
  • Muhammad Musa
  • Mohammed Azim Akhtar
  • Shahzeb Khan
  • Matthew Goldsmith
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Danny Excell
  • Sam Wilsher
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Dagenham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Dagenham

  • Rating 5.0
    Keith at ford was lovely,honest and a gave us a very welcoming atmosphere. He informed us about different cars and their usage and their different purposes for travelling and which were more suitable. He was very kind and allowed to make the decision ourselves and was very professional.
    Response from TrustFord Dagenham
    Dear Hamza S.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Keith at TrustFord Dagenham. It's great to know that he was able to provide you with a welcoming atmosphere and valuable information about our range of cars. We pride ourselves on offering professional and honest service, and it's rewarding to hear that Keith exemplified these values during your visit.

    Your feedback is incredibly important to us, and we are delighted that you felt supported in making the right decision for your needs. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at TrustFord Dagenham.

    Best regards,
    TrustFord Dagenham
  • Rating 5.0
    Apart from a long wait the dealer was great
    Response from TrustFord Dagenham
    Hello Antony,

    Thank you for taking the time to leave us a review. We're thrilled to hear that you had a great experience with our dealer at TrustFord Dagenham, despite the wait. Your feedback is invaluable to us, and we're always looking for ways to improve our service. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    The TrustFord Dagenham Team
  • Rating 4.0
    All ok mot waiting long hours 4 hours
    Response from TrustFord Dagenham
    Hello Sunita,

    Thank you for taking the time to share your feedback with us. We're pleased to hear that overall, your experience was positive. However, we apologise for the long wait time you encountered. We understand how valuable your time is and are actively working on improving our processes to ensure a more efficient service for our customers. Your input is invaluable in helping us enhance our services. If there's anything else you'd like to discuss or if you have further suggestions, please feel free to reach out. We look forward to serving you better in the future.

    Best regards,
    The TrustFord Dagenham Team
  • Rating 5.0
    Yes im very happy with the overall service I got
    Response from TrustFord Dagenham
    Hello Donald T.,

    Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you are very happy with the overall service you received at TrustFord Dagenham. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The TrustFord Dagenham Team
  • Rating 5.0
    Excellent selection of vehicles at site and was blown away of the quality comfort & spec of vehicle chosen from scheme. The staff & Paul the mobility dealer made me feel valued,He expanded the scheme in more details then a similar vehicle in question Thank You.
    Response from TrustFord Dagenham
    Hello Roger S.,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an excellent experience with us at TrustFord Dagenham. Your feedback is incredibly valuable and motivates our team to continue providing top-notch service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Dagenham Team
  • Rating 5.0
    Excellent, always helpful
    Response from TrustFord Dagenham
    Dear Lynette M.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service excellent and always helpful. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best possible experience for our customers. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Dagenham Team
  • Rating 5.0
    The MOT was completed within two hours. I was offered a drink on arrival. Everything was perfect.
    Response from TrustFord Dagenham
    Dear Michael P.,

    Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that your MOT experience was smooth and efficient, and that you felt welcomed with a drink upon arrival. It's wonderful to know that everything met your expectations. Your feedback is greatly appreciated and motivates us to continue providing excellent service. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Dagenham Team
  • Rating 5.0
    Faultless service, no issues whatsoever. Would highly recommend
    Response from TrustFord Dagenham
    Dear Jean C.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a faultless experience with our service at TrustFord Dagenham. Your recommendation means a lot to us, and we are delighted to know that we met your expectations.

    Providing excellent service is our top priority, and your kind words are a great encouragement to our team. If there is anything else we can assist you with in the future, please do not hesitate to reach out.

    Thank you once again for your support.

    Best regards,
    The TrustFord Dagenham Team
  • Rating 5.0
    I found Mo very helpful and he listened to my needs
    Response from TrustFord Dagenham
    Hello Elaine D.,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that Mo was able to assist you effectively and listened to your needs. Providing excellent service is our top priority, and it's always rewarding to know when we've succeeded. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Dagenham Team
  • Rating 5.0
    Very good and very helpful.pleased with the vehicle.
    Response from TrustFord Dagenham
    Hello Glen J.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you are pleased with your vehicle and found our service very good and helpful. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Dagenham Team
  • Rating 1.0
    Very Bad Service from Trust Ford. I was supposed to receive a hire vehicle to get me around while my vehicle was left with Ford. But the dealership failed to inform me that a vehicle wasn’t going to be available for me. Only when I arrived for my appointment I was told. I won’t be renewing my vehicle lease with Ford! Poor communication!
    Response from TrustFord Dagenham
    Dear Abdul K.,

    Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your recent experience at TrustFord Dagenham and the inconvenience caused by the lack of communication regarding your hire vehicle. This is not the level of service we strive to provide, and I understand your frustration.

    Your feedback is invaluable, and we are committed to addressing the issues you've raised to ensure this does not happen again in the future. If you would like to discuss this matter further or if there is anything we can do to assist you, please feel free to reach out to us directly.

    Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our services.

    Kind regards,

    TrustFord Dagenham Team
  • Rating 5.0
    Shaz was an amazing helpful dealer and handled everything so smoothly. It was easy to place the order and I couldn't reccomend them enough.
    Response from TrustFord Dagenham
    Hello Charlene V.,

    Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Shaz provided you with such a smooth and helpful experience. It's fantastic to know that placing your order was easy and that you would recommend us so highly. Your satisfaction is our top priority, and your kind words mean a lot to our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Dagenham Team
  • Rating 5.0
    Great customer service
    Response from TrustFord Dagenham
    Dear Noreen,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our customer service at TrustFord Dagenham. Your feedback is incredibly important to us, and it’s fantastic to know that we met your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Dagenham Team
  • Rating 5.0
    Can not fault them at all they are friendly and helpful they picked my car up and returned it washed and cleaned inside and out would recommend them to everyone
    Response from TrustFord Dagenham
    Dear Linda M.,

    Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with our team at TrustFord Dagenham. It's great to know that our friendly and helpful service met your expectations and that you appreciated the car pick-up and return, especially with it being washed and cleaned. Your recommendation means a lot to us, and we are grateful for your support. If there's anything else we can do for you, please don't hesitate to reach out.

    Best regards,
    The TrustFord Dagenham Team
  • Rating 5.0
    Hand over was perfect
    Response from TrustFord Dagenham
    Hello David,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that your handover experience was perfect. At TrustFord Dagenham, we strive to provide exceptional service to all our customers, and it's wonderful to know we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The TrustFord Dagenham Team
  • Rating 5.0
    Lovely,friendly man.
    Helpful with sharing information too.
    Response from TrustFord Dagenham
    Hello Tye P.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with our team at TrustFord Dagenham. It's great to know that you found our staff friendly and helpful in sharing information. Your feedback is incredibly valuable to us, and we're delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Dagenham Team
  • Rating 5.0
    Great service from you sales man
    Response from TrustFord Dagenham
    Dear Kathleen I.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received great service from our salesman. At TrustFord Dagenham, we strive to provide exceptional service to all our customers, and it's fantastic to know that we met your expectations. Your feedback is greatly appreciated and will be shared with the team. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Dagenham Team
  • Rating 5.0
    Very good service and nice clean car inside and out excellent 👍🏻 👍🏻👍🏻👍🏻👍🏻👍🏻
    Response from TrustFord Dagenham
    Dear Laraine C.,

    Thank you so much for your wonderful review! We are thrilled to hear that you were pleased with the service and the cleanliness of the car. Your satisfaction is our top priority, and it's fantastic to know we met your expectations. We truly appreciate your feedback and your support. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Motability Scheme Team at TrustFord Dagenham
  • Rating 5.0
    Very good no problems.
    Response from TrustFord Dagenham
    Hello John P.,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a very good experience with us and that everything went smoothly. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If you ever need any assistance in the future or have any questions, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Dagenham Team
  • Rating 5.0
    Very welcoming and informative Wayne was especially in tune with our needs and your values and service.
    Response from TrustFord Dagenham
    Hello Carmen A.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found your experience with us welcoming and informative. Our team at TrustFord Dagenham is dedicated to providing the best service possible, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The TrustFord Dagenham Team

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