Motability Scheme at TrustFord Dagenham
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to TrustFord Dagenham
At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.
With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.
Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.
Contact TrustFord Dagenham on 02034793608 to make an appointment with our Motability Scheme specialist.
Contact information
Address
Ford House
Ripple Road
Barking IG11 9PG
GB
Phone Number
Call TrustFord Dagenham on 020 3479 3608
020 3479 3608
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 08:30 - 17:00 |
| Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Keith Mottram
- Paul Robinson
- Muhammad Musa
- Mohammed Azim Akhtar
- Shahzeb Khan
- Matthew Goldsmith
We recommend calling and booking an appointment before visiting.
Service centre details 07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 08:00 - 13:00Closed Today Toggle Hours
Service centre details
07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 08:00 - 13:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 07:00 - 18:00 |
| Tuesday | 07:00 - 18:00 |
| Wednesday | 07:00 - 18:00 |
| Thursday | 07:00 - 18:00 |
| Friday | 07:00 - 18:00 |
| Saturday | 08:00 - 13:00 |
| Sunday | Closed |
Motability service specialists:
- Danny Excell
- Sam Wilsher
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at TrustFord Dagenham
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistance
The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK - Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at TrustFord Dagenham
- Rating 5.0Jul 2, 2025Very good and very helpful.pleased with the vehicle.
- Rating 1.0Jun 27, 2025Very Bad Service from Trust Ford. I was supposed to receive a hire vehicle to get me around while my vehicle was left with Ford. But the dealership failed to inform me that a vehicle wasn’t going to be available for me. Only when I arrived for my appointment I was told. I won’t be renewing my vehicle lease with Ford! Poor communication!Response from TrustFord DagenhamJun 30, 2025Dear Abdul K.,
Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your recent experience at TrustFord Dagenham and the inconvenience caused by the lack of communication regarding your hire vehicle. This is not the level of service we strive to provide, and I understand your frustration.
Your feedback is invaluable, and we are committed to addressing the issues you've raised to ensure this does not happen again in the future. If you would like to discuss this matter further or if there is anything we can do to assist you, please feel free to reach out to us directly.
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our services.
Kind regards,
TrustFord Dagenham Team - Rating 5.0Jun 25, 2025Shaz was an amazing helpful dealer and handled everything so smoothly. It was easy to place the order and I couldn't reccomend them enough.Response from TrustFord DagenhamJun 25, 2025Hello Charlene V.,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Shaz provided you with such a smooth and helpful experience. It's fantastic to know that placing your order was easy and that you would recommend us so highly. Your satisfaction is our top priority, and your kind words mean a lot to our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Dagenham Team - Rating 5.0Jun 25, 2025Great customer serviceResponse from TrustFord DagenhamJun 25, 2025Dear Noreen,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our customer service at TrustFord Dagenham. Your feedback is incredibly important to us, and it’s fantastic to know that we met your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Dagenham Team - Rating 5.0Jun 10, 2025Can not fault them at all they are friendly and helpful they picked my car up and returned it washed and cleaned inside and out would recommend them to everyoneResponse from TrustFord DagenhamJun 10, 2025Dear Linda M.,
Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with our team at TrustFord Dagenham. It's great to know that our friendly and helpful service met your expectations and that you appreciated the car pick-up and return, especially with it being washed and cleaned. Your recommendation means a lot to us, and we are grateful for your support. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The TrustFord Dagenham Team - Rating 5.0Jun 4, 2025Hand over was perfectResponse from TrustFord DagenhamJun 4, 2025Hello David,
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that your handover experience was perfect. At TrustFord Dagenham, we strive to provide exceptional service to all our customers, and it's wonderful to know we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
The TrustFord Dagenham Team - Rating 5.0Jun 3, 2025Lovely,friendly man.
Helpful with sharing information too.Response from TrustFord DagenhamJun 4, 2025Hello Tye P.,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with our team at TrustFord Dagenham. It's great to know that you found our staff friendly and helpful in sharing information. Your feedback is incredibly valuable to us, and we're delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Dagenham Team - Rating 5.0May 23, 2025Great service from you sales manResponse from TrustFord DagenhamMay 27, 2025Dear Kathleen I.,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received great service from our salesman. At TrustFord Dagenham, we strive to provide exceptional service to all our customers, and it's fantastic to know that we met your expectations. Your feedback is greatly appreciated and will be shared with the team. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The TrustFord Dagenham Team - Rating 5.0May 23, 2025Very good service and nice clean car inside and out excellent 👍🏻 👍🏻👍🏻👍🏻👍🏻👍🏻Response from TrustFord DagenhamMay 27, 2025Dear Laraine C.,
Thank you so much for your wonderful review! We are thrilled to hear that you were pleased with the service and the cleanliness of the car. Your satisfaction is our top priority, and it's fantastic to know we met your expectations. We truly appreciate your feedback and your support. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Motability Scheme Team at TrustFord Dagenham - Rating 5.0May 16, 2025Very good no problems.Response from TrustFord DagenhamMay 19, 2025Hello John P.,
Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a very good experience with us and that everything went smoothly. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If you ever need any assistance in the future or have any questions, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Dagenham Team - Rating 5.0May 2, 2025Very welcoming and informative Wayne was especially in tune with our needs and your values and service.Response from TrustFord DagenhamMay 6, 2025Hello Carmen A.,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found your experience with us welcoming and informative. Our team at TrustFord Dagenham is dedicated to providing the best service possible, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!
Best regards,
The TrustFord Dagenham Team - Rating 5.0Apr 29, 2025So helpful and friendlyResponse from TrustFord DagenhamApr 29, 2025Dear Sharon O.,
Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team helpful and friendly. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Dagenham.
Best regards,
The Motability Scheme Team at TrustFord Dagenham - Rating 5.0Apr 24, 2025Very good serviceResponse from TrustFord DagenhamApr 25, 2025Hello Fadil D.,
Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you received very good service during your visit to TrustFord Dagenham. Our team is dedicated to providing the best experience possible, and your feedback is greatly appreciated. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Dagenham Team - Rating 5.0Apr 14, 2025Calm and nice. Really friendly staffResponse from TrustFord DagenhamApr 15, 2025Hello Noora A.,
Thank you so much for taking the time to leave us such a wonderful review. We're thrilled to hear that you found our staff calm and friendly during your visit. Providing excellent customer service is a top priority for us at TrustFord Dagenham, and your feedback is truly appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The TrustFord Dagenham Team - Rating 5.0Apr 9, 2025Exceptional service, can’t fault at all; would recommend.Response from TrustFord DagenhamApr 10, 2025Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
- Rating 1.0Apr 8, 2025I was supposed to get my car the same day at 5pm but was not ready and nobody informed me until I call them and they said were waiting for spare parts and should take about 30 min to replace I.e brake pads when they get the pads that should have been the next day which was Friday. Still upto evening no communication and when I call was told is smoking too much and don't know the cause have to be checked no idea how long. I call again on Saturday afternoon to check and was told workshop is closed I have to check on Monday and today is Tuesday still was told the car is waiting to go to the workshop
And by the way when you call you get reception and when you are transferred to services nobody answer and the phon get disconnected twice it happened the third time someone answered without going to reception and that is what I was told is waiting to go to workshop to ask Motability for hire car which can take upto three daysResponse from TrustFord DagenhamApr 9, 2025Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We have passed your details onto the management team at the dealership to review. - Rating 5.0Apr 8, 2025Very professional , on time , quick and efficientResponse from TrustFord DagenhamApr 9, 2025Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Apr 1, 2025Very helpfulResponse from TrustFord DagenhamApr 2, 2025Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Mar 24, 2025Great service. Car collected, service done and video received. Car returned cleaned.Response from TrustFord DagenhamMar 24, 2025Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
- Rating 5.0Mar 14, 2025Friendly, interactions. Happy with overall service.Response from TrustFord DagenhamMar 14, 2025Thank you for your kind words - we're glad to have been of service!
Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you are pleased with your vehicle and found our service very good and helpful. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The TrustFord Dagenham Team