Motability Scheme at TrustFord Dagenham

4.8
Rating 4.8
(440 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Welcome to TrustFord Dagenham

Motability Scheme at TrustFord Dagenham

At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.

With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.

Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.

Contact TrustFord Dagenham on 02034793608 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
Ford House
Ripple Road
Barking IG11 9PG
GB
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Phone Number
Call TrustFord Dagenham on 020 3479 3608
020 3479 3608
020 3479 3608
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Keith Mottram
  • Paul Robinson
  • Muhammad Musa
  • Mohammed Azim Akhtar
  • Shahzeb Khan
  • Matthew Goldsmith
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Danny Excell
  • Nick Briddon
  • Sam Wilsher
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Dagenham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Dagenham

  • Rating 5.0
    Very helpful and explained every thing to me
    Response from TrustFord Dagenham
    Hello Sharon,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service helpful and that everything was explained clearly to you. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Dagenham Team
  • Rating 1.0
    Very disappointing....they damaged my rear left light and didnt even inform me. I raised complaint and waiting for their reply.
    Response from TrustFord Dagenham
    Dear Asim K.,

    Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent visit. It is concerning to hear about the damage to your rear left light and the lack of communication regarding this issue.

    Please rest assured that we take such matters very seriously and are committed to resolving this for you. We appreciate your patience as we look into your complaint, and we will be in touch with you shortly to address your concerns and find a satisfactory resolution.

    Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our services.

    Kind regards,

    Janet
    TrustFord Dagenham Customer Service Team
  • Rating 5.0
    Excellent service,took his time didn't rush me
    Response from TrustFord Dagenham
    Dear Mandy C.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you received excellent service and felt that you were not rushed during your visit. Our team at TrustFord Dagenham is dedicated to providing the best experience possible, and your feedback is truly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    The TrustFord Dagenham Team
  • Rating 5.0
    Keith was absolutely amazing very fri6and so helpfull
    Response from TrustFord Dagenham
    Dear Tracy F.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Keith provided you with an amazing experience and was both friendly and helpful during your visit. Your feedback is incredibly valuable to us, and it’s great to know that our team is meeting your expectations.

    We strive to offer the best service possible, and your kind words motivate us to continue doing our best. If you have any more feedback or need further assistance, please don't hesitate to reach out.

    Thank you once again for your support.

    Best regards,
    The Motability Scheme Team at TrustFord Dagenham
  • Rating 5.0
    Explaining everything I needed to know very polite
    Response from TrustFord Dagenham
    Dear Shirley-anne M.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our explanations helpful and our team polite. Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at TrustFord Dagenham
  • Rating 5.0
    Very helpful fully explained everything showed us around the car pleased with dealership & would recommend Trust Ford have been hiring mobility cars for a number of years for our disabled Son .
    Response from TrustFord Dagenham
    Hello Daniel S.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a positive experience at TrustFord Dagenham and that our team was able to assist you effectively. It's great to know that you found the explanations helpful and enjoyed the tour around the car. Your recommendation means a lot to us, especially as you have been hiring mobility cars for your son for several years. We truly appreciate your trust and support. If there's anything more we can do for you in the future, please don't hesitate to reach out.

    Best regards,
    The TrustFord Dagenham Team
  • Rating 5.0
    Everything was fine as always, no complaints.
    Response from TrustFord Dagenham
    Hello Elaine,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that your experience with the Motability Scheme at TrustFord Dagenham met your expectations once again. Your satisfaction is our top priority, and it's wonderful to know that everything was fine during your visit. If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The TrustFord Dagenham Team
  • Rating 5.0
    Great service and friendly staff.
    Response from TrustFord Dagenham
    Hello Anita D.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our service and found our staff to be friendly. Your feedback is incredibly important to us, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at TrustFord Dagenham.

    Best regards,
    The TrustFord Dagenham Team
  • Rating 5.0
    Kept up to date of when my appointment was
    Kind and helpful staff

    Work completed to high standard
    Great car wash too
    Response from TrustFord Dagenham
    Dear Karen L.,

    Thank you so much for taking the time to share your positive experience with us at TrustFord Dagenham. We are thrilled to hear that you were kept well-informed about your appointment and that our staff were kind and helpful. It's wonderful to know that the work met your high standards and that you enjoyed the car wash as well.

    Your feedback is incredibly valuable to us, and we are delighted that we could provide you with a 5-star experience. If there is anything else we can assist you with in the future, please don't hesitate to reach out.

    Thank you once again for your kind words.

    Best regards,

    The TrustFord Dagenham Team
  • Rating 5.0
    Very helpful and polite
    Response from TrustFord Dagenham
    Hello Tina M.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team very helpful and polite. Your feedback is incredibly important to us, and it motivates us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Dagenham.

    Best regards,
    The Motability Scheme Team at TrustFord Dagenham
  • Rating 5.0
    Absolutely fantastic Keith was brilliant
    Response from TrustFord Dagenham
    Dear Martin G.,

    Thank you so much for your wonderful review! We are thrilled to hear that you had an absolutely fantastic experience with Keith. Providing exceptional service is our top priority, and it's great to know that Keith was able to meet your expectations. Your feedback is incredibly valuable to us, and we appreciate you taking the time to share your experience. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at TrustFord Dagenham
  • Rating 5.0
    Keith at ford was lovely,honest and a gave us a very welcoming atmosphere. He informed us about different cars and their usage and their different purposes for travelling and which were more suitable. He was very kind and allowed to make the decision ourselves and was very professional.
    Response from TrustFord Dagenham
    Dear Hamza S.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Keith at TrustFord Dagenham. It's great to know that he was able to provide you with a welcoming atmosphere and valuable information about our range of cars. We pride ourselves on offering professional and honest service, and it's rewarding to hear that Keith exemplified these values during your visit.

    Your feedback is incredibly important to us, and we are delighted that you felt supported in making the right decision for your needs. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at TrustFord Dagenham.

    Best regards,
    TrustFord Dagenham
  • Rating 5.0
    Apart from a long wait the dealer was great
    Response from TrustFord Dagenham
    Hello Antony,

    Thank you for taking the time to leave us a review. We're thrilled to hear that you had a great experience with our dealer at TrustFord Dagenham, despite the wait. Your feedback is invaluable to us, and we're always looking for ways to improve our service. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    The TrustFord Dagenham Team
  • Rating 4.0
    All ok mot waiting long hours 4 hours
    Response from TrustFord Dagenham
    Hello Sunita,

    Thank you for taking the time to share your feedback with us. We're pleased to hear that overall, your experience was positive. However, we apologise for the long wait time you encountered. We understand how valuable your time is and are actively working on improving our processes to ensure a more efficient service for our customers. Your input is invaluable in helping us enhance our services. If there's anything else you'd like to discuss or if you have further suggestions, please feel free to reach out. We look forward to serving you better in the future.

    Best regards,
    The TrustFord Dagenham Team
  • Rating 5.0
    Yes im very happy with the overall service I got
    Response from TrustFord Dagenham
    Hello Donald T.,

    Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you are very happy with the overall service you received at TrustFord Dagenham. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The TrustFord Dagenham Team
  • Rating 5.0
    Excellent selection of vehicles at site and was blown away of the quality comfort & spec of vehicle chosen from scheme. The staff & Paul the mobility dealer made me feel valued,He expanded the scheme in more details then a similar vehicle in question Thank You.
    Response from TrustFord Dagenham
    Hello Roger S.,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an excellent experience with us at TrustFord Dagenham. Your feedback is incredibly valuable and motivates our team to continue providing top-notch service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Dagenham Team
  • Rating 5.0
    Excellent, always helpful
    Response from TrustFord Dagenham
    Dear Lynette M.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service excellent and always helpful. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best possible experience for our customers. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Dagenham Team
  • Rating 5.0
    The MOT was completed within two hours. I was offered a drink on arrival. Everything was perfect.
    Response from TrustFord Dagenham
    Dear Michael P.,

    Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that your MOT experience was smooth and efficient, and that you felt welcomed with a drink upon arrival. It's wonderful to know that everything met your expectations. Your feedback is greatly appreciated and motivates us to continue providing excellent service. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Dagenham Team
  • Rating 5.0
    Faultless service, no issues whatsoever. Would highly recommend
    Response from TrustFord Dagenham
    Dear Jean C.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a faultless experience with our service at TrustFord Dagenham. Your recommendation means a lot to us, and we are delighted to know that we met your expectations.

    Providing excellent service is our top priority, and your kind words are a great encouragement to our team. If there is anything else we can assist you with in the future, please do not hesitate to reach out.

    Thank you once again for your support.

    Best regards,
    The TrustFord Dagenham Team
  • Rating 5.0
    I found Mo very helpful and he listened to my needs
    Response from TrustFord Dagenham
    Hello Elaine D.,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that Mo was able to assist you effectively and listened to your needs. Providing excellent service is our top priority, and it's always rewarding to know when we've succeeded. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Dagenham Team

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