Motability Scheme at Glyn Hopkin MG East London

4.5
Rating 4.5
(286 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 10:00 - 17:00
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Welcome to Glyn Hopkin MG East London

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

At Glyn Hopkin MG East London, all of our sales team are accomplished and proficiently trained Motability Specialists. With over 50 years of combined experience, our award-winning team has a deep understanding of the Motability Scheme and how to deliver the best service to Motability customers.

When you visit us at Glyn Hopkin MG East London, we’ll listen to your needs and learn about your daily requirements for a vehicle that best suits you to ensure the vehicle you choose, is the perfect model for you throughout the lease. We offer comprehensive test drives that are in a safe and relaxed route to give you the best chance of experiencing real-world driving, and, if you choose to place an application… we'll endeavour to keep you informed every step of the way.

With our wealth of Motability experience, we understand our customers’ needs and how a small personal touch can make a big difference to your environment – that’s why, if you have a preference when you visit us to cater for, for instance, choosing a quiet time to visit, low lighting/sounds, private meeting space or have any other requests, just let us know – as your comfort is our top priority.

Contact Glyn Hopkin MG East London on 02089885000 to make an appointment with our Motability specialist.

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Contact information

Address
1021 Romford Road
Manor Park
London E12 5LH
GB
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Phone Number
Call Glyn Hopkin MG East London on 020 8988 5684
020 8988 5684
020 8988 5684
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 10:00 - 17:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 18:00
Sunday10:00 - 17:00

Motability Scheme specialists:

  • David Stokes
  • Jamie Smart
  • Joel Murdock
  • Karen Clark
  • Tariqul Mustafa
  • Ajaz Bhimani
  • Megan Cochrane
  • Mohammad Haque
  • Charlie Coombes
  • Bryce Toussaint
  • Chris `Paulo
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Umar Pervaiz
  • Jimmy Coughlan
  • Hassan Shah
  • Danielle Clegg
  • Yasir Maqsood
  • Gabriele Norkute
  • Shebalodge Nyahunda
  • Tayllah Barton-Conde
  • Mohammed Nabil
We recommend calling and booking an appointment before visiting.
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Accessibility features at Glyn Hopkin MG East London

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Glyn Hopkin MG East London

  • Rating 5.0
    Lovely friendly staff made Me feel safe and they explained everything too me very very happy
    Response from Glyn Hopkin MG East London
    Dear Sharon,
    Thank you for your review.
    We are delighted to hear you have been provided with a great experience!
    Kind Regards,
  • Rating 1.0
    Subject: Formal Complaint Regarding Discriminatory and Degrading Treatment at Glyn Hopkin MG

    Dear Motability and Glyn Hopkin Management,

    I am writing to formally raise a complaint regarding the appalling and degrading treatment I received during my recent interaction at Glyn Hopkin MG, specifically involving Joel Murdock and his manager.

    As a 44-year-old Black woman and a dedicated mother to a son with autism and scoliosis, I expected a professional, respectful, and supportive experience while accessing the Motability scheme. Instead, I was made to feel like the lowest of the low—as though I had just walked out of the jungle. I cannot put into words the depth of humiliation and emotional pain I felt. I cried in front of everyone at the dealership due to the manner in which I was treated.

    Joel Murdock previously informed me that my car was ready to collect. Upon arrival, I was presented with a showroom vehicle that had visible scratches, stains, and faults, despite the fact that I had paid money as part of the lease agreement. When I raised my concerns, I was not met with understanding or professionalism. Instead, I was spoken to in a patronising and dismissive tone by both Joel and his manager, as though I were receiving charity rather than entering a paid lease agreement.

    When I returned to challenge the condition of the vehicle and the way I was treated, Joel told me, in no uncertain terms, that I should "remember I do not own the car and should not make any demands." This response was demeaning, especially in the context of the emotional and financial investment I’ve made to ensure my son has safe and appropriate transport.

    Their behaviour has left me feeling dehumanised, discriminated against, and unworthy. I truly believe that if I were white, my experience would have been entirely different. This is not just about poor service—it is about the discriminatory way I was made to feel, simply because of the colour of my skin and my circumstances.

    It pains me deeply that my son, who already faces daily challenges, had to witness his mother being treated with such contempt. If it were not for his needs, I would have returned the vehicle immediately.

    I strongly urge you to review this matter with the seriousness it deserves. No customer particularly one accessing a scheme meant to support individuals with disabilities should ever be made to feel this way. Glyn Hopkin MG needs urgent review of its customer service standards, staff conduct, and diversity training.

    At this point, I would not recommend Glyn Hopkin to anyone. I expect a formal apology and clear actions on how this situation will be addressed to prevent any similar experiences from happening to others in future.

    Sincerely,
    Alexia Avelino Kandossi
    07539289867
    07/04/2025
    Response from Glyn Hopkin MG East London
    Dear Alex,
    Thank you for your review.
    I am sorry to see the above comments and would first of all like to apologise.
    If you would be able to put all the above into an email to customer.care@glynhopkin.com they will be happy to look into this for yourself.
    Kind Regards,
  • Rating 5.0
    Joel was amazing, helpful and attentive.
    He helped advise me on the specs of different vehicles and the benefits.
    He actually even stayed beyond closing to spend time with me. Above and beyond customer centric attitude.

    Hope he gets to see this.
    Response from Glyn Hopkin MG East London
    Dear Zoella,
    Thank you for your review.
    It is a pleasure to note you have been provided with a amazing experience from Joel at the East London branch.
    Kind Regards,
  • Rating 5.0
    First class from begining to the ebd
    Response from Glyn Hopkin MG East London
    Dear Lorraine,
    Thank you for your review.
    We are delighted to hear you have been provided with a first class experience!
    Kind Regards,
  • Rating 5.0
    Dennis was absolutely brilliant, everything was processed efficiently.
    Response from Glyn Hopkin MG East London
    Dear Shanaz,
    Thank you for your review.
    It is a pleasure to note you have been provided with a brilliant experience from Dennis at the East London branch.
    Kind Regards,
  • Rating 5.0
    Absolutely fantastic Tariq is so good at what he does thankyou
    Response from Glyn Hopkin MG East London
    Dear Gary,
    Thank you for your review.
    We are delighted to hear you have been provided with a fantastic experience from Tariq at the East London branch!
    Kind Regards,
  • Rating 4.0
    I didn't have to wait to long for the MOT to be completed
    Response from Glyn Hopkin MG East London
    Dear Jennifer,
    Thank you for your review.
    We are delighted to hear you have been provided with a great experience!
    Kind Regards,
  • Rating 4.0
    The car was completed quickly
    Response from Glyn Hopkin MG East London
    Dear Jennifer,
    Thank you for your review.
    It is a pleasure to note you have been provided with a positive experience.
    Kind Regards,
  • Rating 5.0
    Excellent customer service Joel was very kind very polite very helpful very caring
    Response from Glyn Hopkin MG East London
    Dear Philpmena,
    Thank you for your review.
    It is a pleasure to note you have been provided with a excellent experience from Joel at the East London branch.
    Kind Regards,
  • Rating 5.0
    Joe and david was amazing helpful with all service
    Response from Glyn Hopkin MG East London
    Dear Roza,
    Thank you for your review.
    We are delighted to hear you have been provided with a amazing experience from Joe and David at the East London branch!
    Kind Regards,
  • Rating 5.0
    Excellent customer service.
    Response from Glyn Hopkin MG East London
    Dear Allen,
    Thank you for your review.
    It is a pleasure to note you have been provided with a excellent experience.
    Kind Regards,
  • Rating 5.0
    They were very polite. All work was done appropriately. Was done before time. I was very satisfied
    Response from Glyn Hopkin MG East London
    Dear Nargis,
    Thank you for your review.
    We are delighted to hear you have been provided with a great experience!
    Kind Regards,
  • Rating 5.0
    It’s my first card and It is OK now we see what happened in the future
    Response from Glyn Hopkin MG East London
    Dear Fereydoon,
    Thank you for your review.
    It is a pleasure to note you have been provided with a positive experience.
    Kind Regards,
    Paul Sozzi
    Glyn Hopkin Experience Director
  • Rating 5.0
    Friendly customer service, easy and very understanding. Caring and attentive
    Response from Glyn Hopkin MG East London
    Dear Mpjisola,
    Thank you for your review.
    We are delighted to hear you have been provided with a great experience!
    Kind Regards,
  • Rating 1.0
    Not very well.
    Response from Glyn Hopkin MG East London
    Dear Diane,
    Thank you for your review.
    I am sorry to see the above comments and would first of all like to apologise.
    If you would be able to put all the above into an email to customer.care@glynhopkin.com they will be happy to look into this for yourself.
    Kind Regards,
  • Rating 5.0
    Could do with more parking
    Response from Glyn Hopkin MG East London
    Dear Patricia,
    Thank you for your review.
    We are delighted to hear you have been provided with a great experience!
    Kind Regards,
  • Rating 5.0
    Total customer care. Everything went smoothly and I am very pleased with the car.
    Response from Glyn Hopkin MG East London
    Dear Morine,
    Thank you for your review.
    It is a pleasure to note you have been provided with a positive experience.
    Kind Regards,
  • Rating 5.0
    Verry nice help fully very very good care full service thank you
    Response from Glyn Hopkin MG East London
    Dear Arif,
    Thank you for your review.
    We are delighted to hear you have been provided with a great experience!
    Kind Regards,
  • Rating 5.0
    They are very helpful
    Response from Glyn Hopkin MG East London
    Dear Johanna,
    Thank you for your review.
    We are delighted to hear you have been provided with a great experience!
    Kind Regards,
  • Rating 5.0
    Staff were polite and service very quick
    Response from Glyn Hopkin MG East London
    Dear Shola,
    Thank you for your review.
    It is a pleasure to note you have been provided with a positive experience.
    Kind Regards,

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