Motability Scheme at Norton Way Kia Brentford
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
963 Great West Road
Brentford TW8 9FX
GB
Phone Number
Call Norton Way Kia Brentford on 020 3841 0268
020 3841 0268
Website
Email
Reviews
Find or leave a review on Google
Showroom details 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 10:00 - 16:00Toggle Hours
Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 09:00 - 18:00 |
| Tuesday | 09:00 - 18:00 |
| Wednesday | 09:00 - 18:00 |
| Thursday | 09:00 - 18:00 |
| Friday | 09:00 - 18:00 |
| Saturday | 09:00 - 18:00 |
| Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Sat Phull
- Simon James Munroe Anderson
- Harsh Patwa
- Rey Janjua
- Ven Condegama
- Mujahid Ahmed
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 12:30Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 12:30Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 12:30 |
| Sunday | Closed |
Motability service specialists:
- Matthew Adnitt
- Mark Dooler
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Norton Way Kia Brentford
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening times
This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK - Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Norton Way Kia Brentford
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Norton Way Kia Brentford can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Norton Way Kia Brentford on 02038410268 to make an appointment with our Motability specialist.
Reviews at Norton Way Kia Brentford
- Rating 3.0Jul 9, 2025The salesman was not familiar with the procedures and as a result caused unnecessary delay in ordering the car
- Rating 1.0Jul 8, 2025It wasn’t great at all. They don’t treat you well when you’re a motability customer. I’ve had no end of problems with them from day 1 and last year went to the slough branch for my service. I wish I had again.
They don’t see motability customers as a priority.Response from Norton Way Kia BrentfordJul 9, 2025Good afternoon Joshua B. We are very sorry to hear that you received poor service from us. We have passed on your comments to the service team including our head of business Matthew Scott whom you can contact at matthew.scott@GWRKia.com Kind regards - Norton Way Kia Brentford - Rating 5.0Jul 7, 2025Quick and efficientResponse from Norton Way Kia BrentfordJul 8, 2025Good morning Luke R. Thank you for the 5-stars! Happy we could help. Take care - Norton Way Kia Brentford.
- Rating 5.0Jun 30, 2025wasn't to long to wait and they sent a video of the serviceResponse from Norton Way Kia BrentfordJul 1, 2025Good morning Wendy D. Thank you for the 5-stars! Happy we could help. Take care - Norton Way Kia Brentford.
- Rating 5.0Jun 24, 2025Rey was absolutely delightful and super helpful! He made my experience so enjoyable and fun!Response from Norton Way Kia BrentfordJun 25, 2025Good morning Nakiya D. Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Rey made your experience enjoyable and fun. We will pass on your compliments to Rey. Best regards, GWR Kia
- Rating 5.0Jun 23, 2025Very good excellent o like very friendly and explained nice rey is good man he explained everything nicely friendlyResponse from Norton Way Kia BrentfordJun 24, 2025Good afternoon Hansabai M. Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Rey friendly and explained everything to you. We will pass on your compliments to Rey. Best regards, GWR Kia
- Rating 5.0Jun 17, 2025Amazing, Ray was kind and helpful. He explained everything and made sure the whole process as smooth and easy for us. We honestly couldn't recommend it more.Response from Norton Way Kia BrentfordJun 18, 2025Dear Istarlin K., Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you found Rey kind and helpful. At Norton Way Kia Brentford, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, GWR Kia
- Rating 2.0Jun 15, 2025Melvin collected and returned the vehicle and was very polite—much appreciated.
However, the Kia-branded document case that came with the car has gone missing. When the car was returned, the documents were left loose in the glovebox and the service book was placed on the seat.
I called Kia Services immediately to report this and was told someone would get back to me. I followed up again the next day and was given the same response, but no one has contacted me since.
It’s disappointing to have had no explanation or follow-up. I’d like a replacement document case sent to me as soon as possible.Response from Norton Way Kia BrentfordJun 30, 2025Dear Amarah A.,
Thank you for taking the time to share your feedback with us. We are pleased to hear that Melvin provided you with polite service during the collection and return of your vehicle. However, we sincerely apologize for the inconvenience caused by the missing Kia-branded document case and the lack of follow-up on your report.
We understand how important it is to have all your documents organized and secure. Please rest assured that we are looking into this matter urgently and will ensure that a replacement document case is sent to you as soon as possible.
Your experience is important to us, and we are committed to resolving this issue promptly. If you have any further questions or need additional assistance, please do not hesitate to reach out to us directly.
Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Kind regards,
GWR Kia - Rating 5.0Jun 12, 2025From the moment I walked into the showroom to the moment I left after selecting my vehicle, my experience with the Motability Scheme at Norton Way Kia Brentford was excellent. Sat was absolutely fantastic—extremely helpful, highly knowledgeable about all the cars, and genuinely committed to helping me make the right choice. I couldn’t have asked for better support throughout the process.”Response from Norton Way Kia BrentfordJun 16, 2025Dear Jatinder S.,
Thank you so much for taking the time to share your wonderful experience with us at Norton Way Kia Brentford. We are thrilled to hear that your visit to our showroom was excellent and that Sat was able to provide you with the support and knowledge you needed to make the right choice. Your kind words and perfect rating mean a lot to us, and we are delighted to have been a part of your journey with the Motability Scheme. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!
Best regards,
GWR Kia - Rating 5.0May 31, 2025GoodResponse from Norton Way Kia BrentfordJun 2, 2025Hello Albert D.,
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with us at Norton Way Kia Brentford. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
GWR Kia - Rating 5.0May 30, 2025Very polite and kept to time.Response from Norton Way Kia BrentfordJun 2, 2025Dear Julia K.,
Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you found our service polite and punctual. At Norton Way Kia Brentford, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
GWR Kia - Rating 5.0May 29, 2025They were fabulous. Very attentive & considerate.Response from Norton Way Kia BrentfordMay 30, 2025Dear Siobhan H.,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our service to be fabulous, attentive, and considerate. Your feedback is incredibly important to us, and it’s always rewarding to know that we are meeting the needs of our customers.
If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
GWR Kia - Rating 5.0May 21, 2025Everything went really well and the new car is lovelyResponse from Norton Way Kia BrentfordMay 22, 2025Dear Margaret,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that everything went really well and that you are enjoying your lovely new car. It’s always our goal to ensure our customers have a positive experience, and your kind words mean a lot to our team.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
GWR Kia - Rating 5.0May 21, 2025ExcellentResponse from Norton Way Kia BrentfordMay 22, 2025Dear Mona A.,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with us at Norton Way Kia Brentford. Your feedback is incredibly valuable, and it motivates our team to continue providing the best service possible.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
GWR Kia - Rating 5.0May 21, 2025Excellent serviceResponse from Norton Way Kia BrentfordMay 22, 2025Dear Mona A.,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service during your visit to Norton Way Kia Brentford. Our team is dedicated to providing the best experience possible, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
GWR Kia - Rating 5.0May 14, 2025From the moment my husband and myself walked in the showroom, we were greeted by a receptionist asking if we needed any help. We said we were fine thank you and was left alone. 10 minutes later another lady asked if we’d like a drink. After my husband looking , we needed to ask a few questions. It was so quick and the Salesman was really caring and friendly. Before we knew it we had purchased a Kia. There was no pressure at anytime.Response from Norton Way Kia BrentfordMay 15, 2025Dear Bernadine T,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience at GWR Kia Brentford. Our team takes great pride in providing caring and friendly service, and it's fantastic to know that our Salesman made your visit quick and pleasant.
Your kind words and perfect rating mean a lot to us and motivate us to continue delivering excellent service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your support.
Best regards,
GWR Kia - Rating 5.0May 13, 2025Rey Janjua was so great, he was so helpful and friendly, he made the process of choosing and ordering our car so easy. He kept us informed all the through the process of getting the car. Would highly recommend Kia Brentford to anyone looking for a new car.Response from Norton Way Kia BrentfordMay 14, 2025Good morning Georgia A. Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Rey was great and made the process of choosing and ordering your car so easy. We will pass on your compliments to him. Best regards, GWR Kia
- Rating 5.0May 7, 2025Was wonderfulResponse from Norton Way Kia BrentfordMay 8, 2025Good morning Joyce L. Thank you for the 5-stars! Happy you had a wonderful experience with us. All the best - GWR Kia.
- Rating 5.0May 1, 2025As I was new to the scheme, Simon the guy who helped me was amazing. He made it very simple and easy and helped me to do everything. He was a star.Response from Norton Way Kia BrentfordMay 2, 2025Hello Nadia,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Simon was able to assist you so effectively and make your introduction to the Motability Scheme smooth and straightforward. We strive to provide excellent service to all our customers, and it's wonderful to know that Simon was a star in helping you. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
GWR Kia - Rating 5.0Apr 29, 2025Amazing customer service and really helpfulResponse from Norton Way Kia BrentfordApr 30, 2025Good afternoon Elmira N. Thank you so much for taking the time to leave us a review! We were happy to help and we are pleased to hear you received amazing customer service from us. Best regards, Norton Way Kia Brentford
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced due to the unfamiliarity with procedures. Your experience is important to us, and we are committed to improving our service. We will ensure that our team receives the necessary training to prevent such delays in the future. If you have any further concerns or need assistance, please feel free to reach out to us directly. We appreciate your patience and understanding.
Best regards,
GWR Kia