Motability Scheme at Norton Way Kia Brentford

4.8
Rating 4.8
(247 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 10:00 - 16:00
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Contact information

Address
963 Great West Road
Brentford TW8 9FX
GB
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Phone Number
Call Norton Way Kia Brentford on 020 3841 0268
020 3841 0268
020 3841 0268
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Sat Phull
  • Simon James Munroe Anderson
  • Harsh Patwa
  • Rey Janjua
  • Ven Condegama
  • Mujahid Ahmed
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 12:30
SundayClosed

Motability service specialists:

  • Matthew Adnitt
  • Mark Dooler
We recommend calling and booking an appointment before visiting.
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Accessibility features at Norton Way Kia Brentford

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Norton Way Kia Brentford

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Norton Way Kia Brentford can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Norton Way Kia Brentford on 02038410268 to make an appointment with our Motability specialist.

Visit dealer website

Reviews at Norton Way Kia Brentford

  • Rating 5.0
    My sales experience was a breeze with Simon. He was very helpful, knowledgable and meticulous in the process of helping me not miss out any information or rush me.
    This was highly valued by me.

    Simon kept good contact and communication with me, making the purchase straightforward and easy.
    I would highly reccommend Simon at Norton Way Kia Brentford,to anyone looking for reliability, good communication and quality.

    Thank you very much Simon.
    Response from Norton Way Kia Brentford
    Dear Sania M.,

    Thank you so much for taking the time to share your wonderful experience with us at GWR Kia. We are thrilled to hear that Simon was able to provide you with such a seamless and informative sales experience. Your kind words about his helpfulness, knowledge, and attention to detail are greatly appreciated.

    We are delighted that Simon's communication and support made your purchase straightforward and easy. Your recommendation means a lot to us, and we are grateful for your trust in our team.

    Thank you once again for your feedback and for choosing Norton Way Kia Brentford. We look forward to serving you again in the future.

    Best regards,

    GWR Kia
  • Rating 5.0
    Such a great guy! Simon was so amazing and treated myself and my parents so well
    Response from Norton Way Kia Brentford
    Good morning Harpreet M. Thank you for the 5-stars! Happy we could help and we will pass on your compliments to Simon. Take care - Norton Way Kia Brentford.
  • Rating 5.0
    Appreciated the welcoming receptionist, the lounge with coffee/tea and comfortable, and the informative video update detailing the work which is very nice. Even though the appointment ran over, it felt like a thorough and positive experience.
    Response from Norton Way Kia Brentford
    Good afternoon Kamran J. Thank you so much for taking the time to leave us a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us at Norton Way Kia Brentford. Your feedback is incredibly valuable to us, and it motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Best regards, GWR Kia
  • Rating 5.0
    Good
    Response from Norton Way Kia Brentford
    Hello Mahsa S,

    Thank you so much for taking the time to leave us a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us at Norton Way Kia Brentford. Your feedback is incredibly valuable to us, and it motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    GWR Kia
  • Rating 5.0
    Very good 👍👍
    Response from Norton Way Kia Brentford
    Good morning Sam F. Thank you for the 5-stars! Happy we could help. Take care - Norton Way Kia Brentford.
  • Rating 5.0

    I had the absolute pleasure of dealing with Simon — and I can't recommend him highly enough! From start to finish, Simon made the whole process incredibly smooth and stress-free. He was an absolute delight to deal with.

    Simon kept me informed every step of the way, from ordering the car to letting me know exactly what to expect when it arrived. His communication was excellent, and nothing ever felt like too much trouble. He made what could have been a complicated process feel so easy and straightforward.
    Response from Norton Way Kia Brentford
    Dear Maryam S.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Simon. It’s fantastic to know that he was able to make the process smooth and stress-free for you.

    At Norton Way Kia Brentford, we strive to provide excellent service and ensure that our customers feel informed and supported every step of the way. Your kind words about Simon’s communication and dedication are truly appreciated and will be shared with him and the team.

    We are delighted that you are satisfied with your experience and hope you enjoy your new car. If there is anything else we can assist you with, please do not hesitate to reach out.

    Thank you once again for your recommendation and for choosing the Motability Scheme with us.

    Best regards,

    GWR Kia
  • Rating 3.0
    The salesman was not familiar with the procedures and as a result caused unnecessary delay in ordering the car
    Response from Norton Way Kia Brentford
    Hello Sebastien,

    Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced due to the unfamiliarity with procedures. Your experience is important to us, and we are committed to improving our service. We will ensure that our team receives the necessary training to prevent such delays in the future. If you have any further concerns or need assistance, please feel free to reach out to us directly. We appreciate your patience and understanding.

    Best regards,
    GWR Kia
  • Rating 1.0
    It wasn’t great at all. They don’t treat you well when you’re a motability customer. I’ve had no end of problems with them from day 1 and last year went to the slough branch for my service. I wish I had again.
    They don’t see motability customers as a priority.
    Response from Norton Way Kia Brentford
    Good afternoon Joshua B. We are very sorry to hear that you received poor service from us. We have passed on your comments to the service team including our head of business Matthew Scott whom you can contact at matthew.scott@GWRKia.com Kind regards - Norton Way Kia Brentford
  • Rating 5.0
    Quick and efficient
    Response from Norton Way Kia Brentford
    Good morning Luke R. Thank you for the 5-stars! Happy we could help. Take care - Norton Way Kia Brentford.
  • Rating 5.0
    wasn't to long to wait and they sent a video of the service
    Response from Norton Way Kia Brentford
    Good morning Wendy D. Thank you for the 5-stars! Happy we could help. Take care - Norton Way Kia Brentford.
  • Rating 5.0
    Rey was absolutely delightful and super helpful! He made my experience so enjoyable and fun!
    Response from Norton Way Kia Brentford
    Good morning Nakiya D. Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Rey made your experience enjoyable and fun. We will pass on your compliments to Rey. Best regards, GWR Kia
  • Rating 5.0
    Very good excellent o like very friendly and explained nice rey is good man he explained everything nicely friendly
    Response from Norton Way Kia Brentford
    Good afternoon Hansabai M. Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Rey friendly and explained everything to you. We will pass on your compliments to Rey. Best regards, GWR Kia
  • Rating 5.0
    Amazing, Ray was kind and helpful. He explained everything and made sure the whole process as smooth and easy for us. We honestly couldn't recommend it more.
    Response from Norton Way Kia Brentford
    Dear Istarlin K., Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you found Rey kind and helpful. At Norton Way Kia Brentford, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, GWR Kia
  • Rating 2.0
    Melvin collected and returned the vehicle and was very polite—much appreciated.

    However, the Kia-branded document case that came with the car has gone missing. When the car was returned, the documents were left loose in the glovebox and the service book was placed on the seat.

    I called Kia Services immediately to report this and was told someone would get back to me. I followed up again the next day and was given the same response, but no one has contacted me since.

    It’s disappointing to have had no explanation or follow-up. I’d like a replacement document case sent to me as soon as possible.
    Response from Norton Way Kia Brentford
    Dear Amarah A.,

    Thank you for taking the time to share your feedback with us. We are pleased to hear that Melvin provided you with polite service during the collection and return of your vehicle. However, we sincerely apologize for the inconvenience caused by the missing Kia-branded document case and the lack of follow-up on your report.

    We understand how important it is to have all your documents organized and secure. Please rest assured that we are looking into this matter urgently and will ensure that a replacement document case is sent to you as soon as possible.

    Your experience is important to us, and we are committed to resolving this issue promptly. If you have any further questions or need additional assistance, please do not hesitate to reach out to us directly.

    Thank you for bringing this to our attention, and we appreciate your patience and understanding.

    Kind regards,

    GWR Kia
  • Rating 5.0
    From the moment I walked into the showroom to the moment I left after selecting my vehicle, my experience with the Motability Scheme at Norton Way Kia Brentford was excellent. Sat was absolutely fantastic—extremely helpful, highly knowledgeable about all the cars, and genuinely committed to helping me make the right choice. I couldn’t have asked for better support throughout the process.”
    Response from Norton Way Kia Brentford
    Dear Jatinder S.,

    Thank you so much for taking the time to share your wonderful experience with us at Norton Way Kia Brentford. We are thrilled to hear that your visit to our showroom was excellent and that Sat was able to provide you with the support and knowledge you needed to make the right choice. Your kind words and perfect rating mean a lot to us, and we are delighted to have been a part of your journey with the Motability Scheme. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    GWR Kia
  • Rating 5.0
    Good
    Response from Norton Way Kia Brentford
    Hello Albert D.,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with us at Norton Way Kia Brentford. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    GWR Kia
  • Rating 5.0
    Very polite and kept to time.
    Response from Norton Way Kia Brentford
    Dear Julia K.,

    Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you found our service polite and punctual. At Norton Way Kia Brentford, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    GWR Kia
  • Rating 5.0
    They were fabulous. Very attentive & considerate.
    Response from Norton Way Kia Brentford
    Dear Siobhan H.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our service to be fabulous, attentive, and considerate. Your feedback is incredibly important to us, and it’s always rewarding to know that we are meeting the needs of our customers.

    If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,

    GWR Kia
  • Rating 5.0
    Everything went really well and the new car is lovely
    Response from Norton Way Kia Brentford
    Dear Margaret,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that everything went really well and that you are enjoying your lovely new car. It’s always our goal to ensure our customers have a positive experience, and your kind words mean a lot to our team.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    GWR Kia
  • Rating 5.0
    Excellent
    Response from Norton Way Kia Brentford
    Dear Mona A.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with us at Norton Way Kia Brentford. Your feedback is incredibly valuable, and it motivates our team to continue providing the best service possible.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    GWR Kia

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