Motability Scheme at Citygate Volkswagen West London
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:30 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to Citygate Volkswagen West London
At Citygate Volkswagen West London, all of our sales team are trained Motability Scheme Specialists.
Our team has a deep understanding of the Scheme and how to deliver the best service to Motability customers. When you visit us, we'll talk to you about your needs and make sure the vehicle you choose is right for you throughout the lease. We'll take you for a test drive and, if you choose to place an application, we'll keep you informed every step of the way. If you'd prefer a quiet time to visit, low lighting/sounds or any other requests, let us know – your comfort is our priority.
Contact Citygate Volkswagen West London on 03300120242 to make an appointment with our Motability Scheme specialist.
Contact information
Address
Capital Interchange Way
Brentford TW8 0EX
GB
Phone Number
Call Citygate Volkswagen West London on 0330 012 0242
0330 012 0242
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:30 10:00 - 16:00Toggle Hours
Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:30 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 19:00 |
| Tuesday | 08:30 - 19:00 |
| Wednesday | 08:30 - 19:00 |
| Thursday | 08:30 - 19:00 |
| Friday | 08:30 - 19:00 |
| Saturday | 08:30 - 17:30 |
| Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- David Nichols
- John Darcy
- Otis Freedman
- Ting Hong Norton Tse
- Marta Zajac
- Joseph Gilbert
- Oliver Tickell
- Besuan Robeen
- Hashmatullah Ahmed
- Alex P
- Majd Naswari
We recommend calling and booking an appointment before visiting.
Service centre details 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:00 - 12:00Closed Today Toggle Hours
Service centre details
07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:00 - 12:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 08:00 - 12:00 |
| Sunday | Closed |
Motability service specialists:
- Clyde Dsouza
- Sacha Halligan
We recommend calling and booking an appointment before visiting.
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Accessibility features at Citygate Volkswagen West London
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at Citygate Volkswagen West London
- Rating 5.0Oct 18, 2024Excellent
- Rating 5.0Oct 15, 2024Very helpful and efficient. An excellent and friendly service.
- Rating 5.0Oct 15, 2024Hash at VW with the perfect customer service experience helped me really well and appreciate it the support.
- Rating 5.0Oct 15, 2024The best experience from start to finish by Norton, the Motability salesman at VW city gate London
- Rating 5.0Oct 11, 2024Absolutely brilliant experience collecting my new car
Very professional and friendly team
I was also not expecting the unveiling of my car and a cake
Which was a lovely surprise
The VW team were absolutely amazing
Thank you so much - Rating 4.0Oct 1, 2024Good customer service would be 5 star but failed to provide insurance certificate printout for motorbility customer
- Rating 5.0Oct 1, 2024Very happy with everything
- Rating 5.0Oct 1, 2024My experience was excellent. Staff weee very lovely and welcoming. A shout out to David who helped us! Thank you for the cake it was delicious
- Rating 4.0Sep 30, 2024Overall, the experience was good, although, I felt as a Motability Customer, I was not as important as a private buyer.
- Rating 5.0Sep 24, 2024It was great experience. The customer service is excellent. The sales man was very helpful throughout and even the new employee that was with him.
Thank you - Rating 5.0Sep 24, 2024Wonderful dealership and so helpful. Our man was delightful, helped me with everything so l had no worries using EV for the first time. He set up the infotainment system and made sure I knew what I was doing. He was so mindful of my difficulties, being disabled and thought of my comfort and ease. It's a super building too, with everything you need and easy to access.
Thank you guys. Our man also gave me a call a few days later to see if all was good
I - Rating 5.0Sep 23, 2024Jack freedman was great very thorough and caring.
- Rating 5.0Sep 20, 2024My experience was great Norton who helped us was wonderful kept us informed with everything would highly recommend great service thanks very much James moran
- Rating 5.0Sep 19, 2024We have been using city gate for over 15 years, their service and staff is excellent. They have always supported us with finding the right car and servicing needs, they have gone above and beyond taking care of our hire car over the years. It is for this reason we always go back and would recommend them to others.
- Rating 5.0Sep 11, 2024Jack ans Ash , they really helped me. Thank you so much
- Rating 5.0Sep 9, 2024Hash was very helpful. Hanover was very smooth.
- Rating 5.0Sep 6, 2024Norton was very helpful
- Rating 5.0Aug 25, 2024Great service from Norton
Very helpful extremely friendly
He made sure I knew everything before I left
Was a great experience and I’m very happy
Thank you norton - Rating 5.0Aug 9, 2024Hash was great, forms filled and deposit paid really quick which was a blessing because my son has ADHD, and and cannot wait for anything 😃
- Rating 5.0Aug 6, 2024Very helpful, provided all information asked.
Great customer service