Motability Scheme at Citygate Volkswagen West London

4.6
Rating 4.6
(245 reviews)
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:30 10:00 - 16:00

Welcome to Citygate Volkswagen West London

At Citygate Volkswagen West London, all of our sales team are trained Motability Scheme Specialists.

Our team has a deep understanding of the Scheme and how to deliver the best service to Motability customers. When you visit us, we'll talk to you about your needs and make sure the vehicle you choose is right for you throughout the lease. We'll take you for a test drive and, if you choose to place an application, we'll keep you informed every step of the way. If you'd prefer a quiet time to visit, low lighting/sounds or any other requests, let us know – your comfort is our priority.

Contact Citygate Volkswagen West London on 02089966600 to make an appointment with our Motability Scheme specialist.

Contact information

Address
Capital Interchange Way
Brentford TW8 0EX
GB
Phone Number
Call Citygate Volkswagen West London on 020 8996 6600
Email
Reviews
Visit dealer website

Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:30 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 19:00
Tuesday08:30 - 19:00
Wednesday08:30 - 19:00
Thursday08:30 - 19:00
Friday08:30 - 19:00
Saturday08:30 - 17:30
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Ting Hong Norton Tse
  • Oliver Tickell
  • Besuan Robeen
  • Matti Assal
  • Hashmatullah Ahmed
  • Alex P
  • Majd Naswari
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Robert Burrage
  • Alexandru Bob
  • Clyde Dsouza
We recommend calling and booking an appointment before visiting.
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Accessibility features at Citygate Volkswagen West London

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Citygate Volkswagen West London

  • Rating 5.0
    ⭐️⭐️⭐️⭐️⭐️
    Outstanding Motability service from Majd at Citygate West London!

    I had a fantastic experience with the Motability scheme at Citygate West London. From start to finish, Majd, the Motability specialist, was incredibly professional, patient and knowledgeable. He made the whole process completely stress-free — explaining every step clearly and making sure everything was tailored to my needs.

    The level of care and attention to detail was outstanding. Majd went above and beyond to make sure I was comfortable with my options and happy with my new car. The whole team was welcoming and efficient, but Majd really stood out for his friendly attitude and genuine commitment to great service.

    I couldn’t be happier with my experience and would highly recommend Citygate West London and Majd to anyone using the Motability scheme. Five-star service all the way!
  • Rating 5.0
    Was lovely! Thanks to Alex at Volkswagen he was really helpful and notifying me on time of car being fully serviced
  • Rating 5.0
    I recently visited Citygate Volkswagen West London for my Motability Scheme car, and the experience was excellent. The Motability specialist was knowledgeable and took the time to explain all the options clearly, making the process stress-free. He was friendly and professional, keeping me updated from start to finish. The handover was smooth, and the car was prepared perfectly. I’d highly recommend them to anyone considering the Motability Scheme they truly make you feel valued and supported.
  • Rating 5.0
    Well done guys
  • Rating 5.0
    Great knowledge and expertise shown by Matti and Zach. Thoroughly helpful throughout.
  • Rating 5.0
    Workers were clear, consitant and respected when contacting me about my car.
  • Rating 5.0
    It was great it was fast paced got it sll done very quick
  • Rating 3.0
    quite good
  • Rating 5.0
    Very well organized and highly appreciated.
  • Rating 5.0
    Received a great service from both the staff at Volkswagen. Really helpful and explained everything. I was able to contact them at anytime and ask any questions.

    Thanks again!
  • Rating 5.0
    Very good service and great customer service and helpful .
  • Rating 5.0
    Fast, professional service with quick delivery. Will highly recommend this dealership.
  • Rating 5.0
  • Rating 5.0
    He was extremely helpful and considerate of my needs.
  • Rating 4.0
    Process was smooth and a courtesy car was arranged, there was a delay in completing the MOT same day but was contacted directly about this and advised I would be called when the car was available. Everything went smoothly, very happy with the service and professionalism of citygate west London.
  • Rating 5.0
    Professional
  • Rating 5.0
    Very helpful. And very patient. Explained every little ditals.
  • Rating 2.0
    They got me used car it wasn't that new
  • Rating 5.0
    Great service by Michael
  • Rating 5.0
    Michael Hagger was wonderful to deal with, extremely kind, friendly and very knowledgeable. Very happy to have dealt with him, he was great.

    Reyan

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