The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to Citygate Volkswagen West London
![Motability Scheme at Citygate Volkswagen West London](http://dynl.mktgcdn.com/p/xnIQUtnlpIE_b-1A6x49mVESzpnDhso2tin3A_7nfy8/817x817.jpg)
At Citygate Volkswagen West London, all of our sales team are trained Motability Scheme Specialists.
Our team has a deep understanding of the Scheme and how to deliver the best service to Motability customers. When you visit us, we'll talk to you about your needs and make sure the vehicle you choose is right for you throughout the lease. We'll take you for a test drive and, if you choose to place an application, we'll keep you informed every step of the way. If you'd prefer a quiet time to visit, low lighting/sounds or any other requests, let us know – your comfort is our priority.
Contact Citygate Volkswagen West London on 03300120242 to make an appointment with our Motability Scheme specialist.
Contact information
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Showroom details 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:30 10:00 - 16:00Toggle Hours
Day of the Week | Opening hours |
---|---|
Monday | 08:30 - 19:00 |
Tuesday | 08:30 - 19:00 |
Wednesday | 08:30 - 19:00 |
Thursday | 08:30 - 19:00 |
Friday | 08:30 - 19:00 |
Saturday | 08:30 - 17:30 |
Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Clarence Orenzo
- Pouya Mehrabi
- Otis Freedman
- Ting Hong Norton Tse
- Marta Zajac
- Darren Mckenna
- Besuan Robeen
- Hashmatullah Ahmed
Service centre details 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:00 - 12:00Closed Today Toggle Hours
Day of the Week | Opening hours |
---|---|
Monday | 07:30 - 18:00 |
Tuesday | 07:30 - 18:00 |
Wednesday | 07:30 - 18:00 |
Thursday | 07:30 - 18:00 |
Friday | 07:30 - 18:00 |
Saturday | 08:00 - 12:00 |
Sunday | Closed |
Motability service specialists:
- Clyde Dsouza
- Sacha Halligan
Accessibility features at Citygate Volkswagen West London
- Accessible car parkingAdditional InformationThe dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK
- Accessible toiletAdditional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceAdditional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening timesAdditional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceAdditional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableAdditional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesAdditional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at Citygate Volkswagen West London
- Rating 5.0Jul 16, 2024The salesman was informative and very helpful and answer the questions when we ask them.
- Rating 5.0Jul 1, 2024Good manor,nice personality,responsible,helpingResponse from Citygate Volkswagen West LondonJul 2, 2024Thank you for your high star rating.
We look forward to assisting you in future,
Best wishes,
Adam - Rating 5.0Jun 24, 2024It was amazing particularly Jack at VWResponse from Citygate Volkswagen West LondonJun 27, 2024Thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will ensure that Jack receives the recognition he deserves and forward this to the management for you.
Thank you,
Adam - Rating 5.0Jun 24, 2024AmazingResponse from Citygate Volkswagen West LondonJun 27, 2024Hi Archie, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your experience with us, we hope to see you again soon!
Kind regards,
Adam - Rating 5.0Jun 10, 2024Very good. And explained everything so I could understand.Response from Citygate Volkswagen West LondonJun 13, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon.
Kind regards.
Adam - Rating 5.0May 26, 2024Great salesman, very informative and friendly!Response from Citygate Volkswagen West LondonMay 30, 2024Dear Aleesha
Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon.
Kind regards.
Dhaniaal - Rating 5.0May 22, 2024JACK WAS BRILLIANT.Response from Citygate Volkswagen West LondonMay 23, 2024Dear Leanne,
Thank you for the great review and the feedback on Jack, we really appreciate it. We look forward to welcoming you back to the business again soon.
Kind regards.
Dhaniaal - Rating 5.0May 17, 2024I was very happyResponse from Citygate Volkswagen West LondonMay 17, 2024Thank you for your high star rating.
We are so happy to hear you had such a great experience.
Many thanks,
Adam - Rating 5.0May 8, 2024Great serviceResponse from Citygate Volkswagen West LondonMay 9, 2024Dear David,
Thank you for your high star rating.
Kind Regards
Dhaniaal - Rating 5.0Apr 23, 2024Friendly and professional staff.Response from Citygate Volkswagen West LondonApr 24, 2024Thank you for taking the time to write this wonderful review.
I am very glad to hear that you were pleased with the level of service,
Many thanks,
Adam - Rating 5.0Apr 16, 2024Hash was friendly, very helpful and explained everything thoroughly. He made sure that he gave us a quick demonstration too.Response from Citygate Volkswagen West LondonApr 17, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon.
Kind regards.
Adam - Rating 5.0Mar 26, 2024A seamless smooth service. Will recommend to everyone.
Darren is a star employee🙏🏽
Kind thanks for your hrlpResponse from Citygate Volkswagen West LondonApr 12, 2024Dear Lehoma,
Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon.
Kind regards.
Adam - Rating 5.0Mar 20, 2024Darren was really helpful through the whole process.Response from Citygate Volkswagen West LondonMar 22, 2024Good afternoon Azem,
Thank you for the great review and the feedback for Darren,
we really appreciate it.
We look forward to welcoming you back to the business again soon.
Kind regards.
Adam - Rating 1.0Mar 20, 2024Its taking a very long time.
It did take a long time, but all good now.
Thank youResponse from Citygate Volkswagen West LondonMar 22, 2024Good afternoon Sally,
Thank you for taking your time to leave this review.
I am sorry to hear on this occasion we did not meet your expectations.
We would like to investigate your concerns in more depth and have passed your details onto the management team.
Please send me any additional details of your experience and your contact details to reviews@citygate.co.uk.
Kind regards,
Adam - Rating 5.0Mar 19, 2024Great service
Extremely helpful
Very good experience
Thank you very muchResponse from Citygate Volkswagen West LondonMar 22, 2024Hello Sara
Thank you for taking the time to leave us a review about your visit.
We pride ourselves on our customer services
Kind regards,
Adam - Rating 1.0Feb 2, 2024Very badResponse from Citygate Volkswagen West LondonFeb 2, 2024Good Afternoon,
I would like to take this opportunity to sincerely apologise for the experience you had with West London VW. I am sorry to hear on this occasion we did not meet your expectations. My management and I would like to investigate your complaint. Please email me your contact details and any further information to reviews@citygate.co.uk and I will assist you.
Kind Regards,
Lauryn - Rating 5.0Feb 1, 2024It was very goodResponse from Citygate Volkswagen West LondonFeb 1, 2024Good Morning Paramjit,
Thank you for taking the time to leave Citygate West London a five-star rating. We are pleased to see you had a positive experience during your visit with us and if there is anything our team can do to assist you, we are only a phone call away.
Many thanks,
Charlie - Rating 5.0Jan 12, 2024I am confirmed happy for your service excellent service towards me thanks very much indeedResponse from Citygate Volkswagen West LondonJan 12, 2024Good Afternoon Soran,
Here at Citygate we appreciate customer feedback and would like to thank you for taking the time to leave us a review. If we can assist you with any further enquiries, you can contact us via telephone or email.
Kindest regards,
Charlie - Rating 5.0Jan 5, 2024Excellent staff and service. Been a long time customer and always impress by high standardsResponse from Citygate Volkswagen West LondonJan 8, 2024Good Morning Khadijeh,
Thank you so much for your positive feedback and 5-star rating! Here at Citygate we appreciate you taking the time to share your rating with us and if you require any further assistance following from your visit, please do not hesitate to get in touch.
Best Wishes,
Lauryn - Rating 5.0Jan 1, 2024Very friendly staffResponse from Citygate Volkswagen West LondonJan 2, 2024Good Morning Djamal,
Here at Citygate we appreciate customer feedback and would like to thank you for taking the time to leave us a review. If we can assist you with any further enquiries, you can contact us via telephone or email.
Warm Regards,
Lauryn
Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
Kind Regards,
Dhaniaal