Motability Scheme at Citygate Volkswagen West London
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:30 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to Citygate Volkswagen West London
At Citygate Volkswagen West London, all of our sales team are trained Motability Scheme Specialists.
Our team has a deep understanding of the Scheme and how to deliver the best service to Motability customers. When you visit us, we'll talk to you about your needs and make sure the vehicle you choose is right for you throughout the lease. We'll take you for a test drive and, if you choose to place an application, we'll keep you informed every step of the way. If you'd prefer a quiet time to visit, low lighting/sounds or any other requests, let us know – your comfort is our priority.
Contact Citygate Volkswagen West London on 02089966600 to make an appointment with our Motability Scheme specialist.
Contact information
Address
Capital Interchange Way
Brentford TW8 0EX
GB
Phone Number
Call Citygate Volkswagen West London on 020 8996 6600
020 8996 6600
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:30 10:00 - 16:00Toggle Hours
Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:30 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 19:00 |
| Tuesday | 08:30 - 19:00 |
| Wednesday | 08:30 - 19:00 |
| Thursday | 08:30 - 19:00 |
| Friday | 08:30 - 19:00 |
| Saturday | 08:30 - 17:30 |
| Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Ting Hong Norton Tse
- Oliver Tickell
- Besuan Robeen
- Matti Assal
- Hashmatullah Ahmed
- Alex P
- Majd Naswari
We recommend calling and booking an appointment before visiting.
Service centre details 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:00 - 12:00Closed Today Toggle Hours
Service centre details
07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:00 - 12:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 08:00 - 12:00 |
| Sunday | Closed |
Motability service specialists:
- Robert Burrage
- Alexandru Bob
- Clyde Dsouza
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Citygate Volkswagen West London
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at Citygate Volkswagen West London
- Rating 5.0Dec 24, 2025Brilliant friendly professional
- Rating 5.0Dec 18, 2025Very kind and polite
- Rating 5.0Dec 17, 2025Michael was cery friendly and professional. Happy to help me with the new car as I did not know how to use sorting thing.Response from Citygate Volkswagen West LondonDec 17, 2025Dear Mulki N,
Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear about your positive experience with Michael. It's great to know that he was able to assist you with your new car and make the process easier for you. We strive to provide friendly and professional service to all our customers, and your feedback is truly appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Nikolai. - Rating 5.0Dec 15, 2025Great service repaired my vehicleResponse from Citygate Volkswagen West LondonDec 16, 2025Hello Iman L.,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our service team and that your vehicle was repaired to your satisfaction. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are appreciated. If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
Cole - Rating 5.0Dec 15, 2025They are very goodResponse from Citygate Volkswagen West LondonDec 15, 2025Hello Youssef A.,
Thank you so much for taking the time to leave us a fantastic review! We're thrilled to hear that you had a positive experience with us at Citygate Volkswagen West London. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
Nikolai - Rating 5.0Dec 2, 2025Very good very helpful no rush eitherResponse from Citygate Volkswagen West LondonDec 3, 2025Thank you for your kind words - we're glad to have been of service! Thank you for taking the time to leave us this great 5 star review May! Kind regards, Adam
- Rating 5.0Nov 29, 2025Great!
- Rating 5.0Nov 20, 2025Ok
- Rating 5.0Nov 14, 2025Very understanding and accommodating. Really pleased with how swift and easy it was
- Rating 5.0Nov 5, 2025Over the moon very good
- Rating 5.0Oct 23, 2025Majd was very helpful
- Rating 5.0Oct 23, 2025Im very happy good dealership
- Rating 5.0Oct 18, 2025⭐️⭐️⭐️⭐️⭐️
Outstanding Motability service from Majd at Citygate West London!
I had a fantastic experience with the Motability scheme at Citygate West London. From start to finish, Majd, the Motability specialist, was incredibly professional, patient and knowledgeable. He made the whole process completely stress-free — explaining every step clearly and making sure everything was tailored to my needs.
The level of care and attention to detail was outstanding. Majd went above and beyond to make sure I was comfortable with my options and happy with my new car. The whole team was welcoming and efficient, but Majd really stood out for his friendly attitude and genuine commitment to great service.
I couldn’t be happier with my experience and would highly recommend Citygate West London and Majd to anyone using the Motability scheme. Five-star service all the way! - Rating 5.0Oct 9, 2025Was lovely! Thanks to Alex at Volkswagen he was really helpful and notifying me on time of car being fully serviced
- Rating 5.0Oct 8, 2025I recently visited Citygate Volkswagen West London for my Motability Scheme car, and the experience was excellent. The Motability specialist was knowledgeable and took the time to explain all the options clearly, making the process stress-free. He was friendly and professional, keeping me updated from start to finish. The handover was smooth, and the car was prepared perfectly. I’d highly recommend them to anyone considering the Motability Scheme they truly make you feel valued and supported.
- Rating 5.0Oct 2, 2025Well done guys
- Rating 5.0Sep 18, 2025Great knowledge and expertise shown by Matti and Zach. Thoroughly helpful throughout.
- Rating 5.0Sep 2, 2025Workers were clear, consitant and respected when contacting me about my car.
- Rating 5.0Aug 14, 2025It was great it was fast paced got it sll done very quick
- Rating 3.0Aug 12, 2025quite good
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team to be kind and polite during your visit. Providing excellent customer service is a top priority for us at Citygate Volkswagen West London, and your feedback is truly appreciated. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Nikolai.