Motability Scheme at Group 1 Volkswagen Bromley

4.6
Rating 4.6
(207 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Welcome to Group 1 Volkswagen Bromley

Welcome to Group 1 Volkswagen Offering you amazing choice across the range. If you rely on Motability, rely on us for great offers.

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Group 1 Volkswagen Location offers award-winning models available on the Scheme. Plus, an exceptional aftersales experience to make ownership hassle-free. Services for new and returning Motability Scheme customers include:

  • Understanding your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • In-depth handover experience
  • Servicing and maintaining your car Contact Group 1 Volkswagen location on telephone or email to make an appointment with our Motability Scheme specialist.
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Contact information

Address
Bromley Hill
Bromley BR1 4JS
GB
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Phone Number
Call Group 1 Volkswagen Bromley on 020 4586 2731
020 4586 2731
020 4586 2731
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Chris Walker
  • Andrew Selfridge
  • Logan Reekie
  • Brooke Morgan
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Nirvenee Nursoo
  • Ian Johnson
  • Charlotte Alexander-Gaffney
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Volkswagen Bromley

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Group 1 Volkswagen Bromley

  • Rating 5.0
    I had a Brilliant experience at Volkswagen Bromley, Chris was extremely helpful and purchasing my car from this company was hassle free and overall an easy transaction. The car was very well described I was given information about the optional extra’s and different models of the car I was interested in and I was not disappointed with the vehicle appraisal, communication with the him was excellent from the outset, even after agreement of sale He is clearly a very experienced trader and was able to answer any questions I had about the car. Payment was handled swiftly, Chris went above and beyond in making sure I got my car at the agreed timeframe and went to extra lengths to make this happen a highly reliable and efficient service, I would highly recommended, Thank you!
    Response from Group 1 Volkswagen Bromley
    We're delighted to hear you had a brilliant experience with Chris here at Volkswagen Bromley! Thank you for choosing us to source your new car, and we look forward to seeing you again soon.
  • Rating 5.0
    So helpful and answered everything I needed to know
    Response from Group 1 Volkswagen Bromley
    We're glad to hear you got all your questions answered! We're always happy to help, and we look forward to seeing you again here at Volkswagen Bromley.
  • Rating 5.0
    The customer service assistant Chris was very professional polite patient and helpful.

    My overall experience was excellent.
    Response from Group 1 Volkswagen Bromley
    We're delighted to hear you had a fantastic experience with Chris here at Volkswagen Bromley. We look forward to seeing you again!
  • Rating 5.0
    It’s was ok very good
    Response from Group 1 Volkswagen Bromley
    Thank you for your 5-star review!
  • Rating 5.0
    Very helpfull experience
    Response from Group 1 Volkswagen Bromley
    Thank you for your 5-star review!
  • Rating 5.0
    Just want to say a massive thank you to Chris Walker .. He was so helpful and caring
    Response from Group 1 Volkswagen Bromley
    We're delighted to hear you had a great experience with Chris here at Volkswagen Bromley. We look forward to your next visit!
  • Rating 5.0
    The gentleman the helped us with the vehicle was excellent.
    Response from Group 1 Volkswagen Bromley
    We're glad you found our team to be so helpful during your visit. We look forward to seeing you again here at Volkswagen Bromley!
  • Rating 5.0
    Very helpful and professional.
    Excellent salesman.
    Response from Group 1 Volkswagen Bromley
    We're glad you found our team to be so helpful during your visit. We look forward to seeing you again here at Volkswagen Bromley!
  • Rating 5.0
    Very good
    Response from Group 1 Volkswagen Bromley
    Thank you for your 5-star review!
  • Rating 1.0
    My first appointment was for a service on Saturday 21st December. On arriving at the dealership on December 21st I was informed the appointment was cancelled. Reason; apparently they didn’t have the car mileage. Strange as I had reported the mileage when making the booking. I was extremely disappointed that I had made a wasted journey to learn my appointment was cancelled. After an unhelpful interaction with the customer service person at the service desk I rescheduled the appointment for Saturday 28th December. I voiced that every time I visit this dealership there is a problem and the visit is never straight forward. I was told I didn’t need to come there. I reply this is the closest to my home otherwise I wouldn’t! When I arrived home I telephoned VW Bromley to make a complaint and asked for a manager to call me back - I never received a call!!

    On 28th December I arrived at VW Group 1 Bromley approached the service desk to check in my vehicle, gave my car registration number and confirmed my name I was told that my service was cancelled again!!! When I asked why I was told he didn’t know but it is fine they could still book in my vehicle as they are not busy. I explained my annoyance that this happened last weekend. The car was accepted. I left and received a call 2 hours later to say they would need to book my car back in for another day because I needed a rear back tire and new front and back window wipers and top up fluid. He said he would need authorisation from Motability to proceed with the extra work. I explained that I shouldn’t need any tires. I recently had my tires replaced with Kwik Fit. He interjected that I have a slow puncture on my rear passenger side tire. I said I’ve not noticed and I’m really surprised by his news. As far as I am concerned I’ve not noticed any issues with my window wipers or my tires which were recently checked and replaced. I wasn’t sure about the fluid - that could need a top up. I was told to collect the car no later than 12pm. When I picked up my car he didn’t mention any of the extra works and I’ve not had a follow up call since. To be honest I’m not sure if the extra jobs he mentioned are genuine or a ploy to rip off motability. My tires look fine. Wipers are clearing the rain. Overall I’m not impressed with VW Group 1. I hate dealing with them. Their customer service is lacking, their communication is awful, no accountability for their lack lustre service. Appalling all round.
  • Rating 5.0
    All went well and on time.10/10 to Jordan keep me up to date with everything.thank you so much
  • Rating 5.0
    It was awsome!!!
    Response from Group 1 Volkswagen Bromley
    Hi, we are glad that you had a positive experience at Group 1 Volkswagen, we look forward to seeing you again soon.
  • Rating 5.0
    Regular contact aware of costs and delay in car arriving .fantastic handover very calm and patient.
    Response from Group 1 Volkswagen Bromley
    Hi, we are glad that you had a positive experience at Group 1 Volkswagen, we look forward to seeing you again soon.
  • Rating 5.0
    Chris is excellent and his job. Very kind and patient. Very easy and smooth process. Thank you Chris!!
  • Rating 5.0
    Super friendly support from Chris, very helpful and pleasant service.
    We are extremely happy and grateful for his wonderful approach to us and our Daughter.
  • Rating 5.0
    Very professional and friendly staff who was very helpful.
    Big thanks to Chris for guiding us from start to finish making whole experience very pleasant.
  • Rating 5.0
    Logan reeke helped make this process very easy and smooth
    He was very helpful
  • Rating 5.0
    Very polite and professional. Easy to communicate, pleasure to deal with. Thank you
  • Rating 5.0
    Great experience, Logan who was dealing with my new car was very helpful and informative. He explained all the new features on the car and showed me how to use them. The handover was quick no unnecessary hanging around.
    I will definitely go back to the Bromley dealership for my next upgrade
    Response from Group 1 Volkswagen Bromley
    Hi, we appreciate your feedback on your recent experience at Group 1 Volkswagen. We are glad to hear that you had a positive experience, we look forward to seeing you again soon.
  • Rating 5.0
    Salesman very good service and helpful with excellent explaining everything
    Response from Group 1 Volkswagen Bromley
    Hi, we appreciate your feedback on your recent experience at Group 1 Volkswagen. We are glad to hear that you had a positive experience, we look forward to seeing you again soon.

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