Motability Scheme at Group 1 Volkswagen Bromley

4.6
Rating 4.6
(262 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
Call dealer

Welcome to Group 1 Volkswagen Bromley

Welcome to Group 1 Volkswagen Offering you amazing choice across the range. If you rely on Motability, rely on us for great offers.

Visit dealer website

Group 1 Volkswagen Location offers award-winning models available on the Scheme. Plus, an exceptional aftersales experience to make ownership hassle-free. Services for new and returning Motability Scheme customers include:

  • Understanding your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • In-depth handover experience
  • Servicing and maintaining your car Contact Group 1 Volkswagen location on telephone or email to make an appointment with our Motability Scheme specialist.
Visit dealer website

Contact information

Address
Bromley Hill
Bromley BR1 4JS
GB
Get directions
Phone Number
Call Group 1 Volkswagen Bromley on 020 4586 2731
020 4586 2731
020 4586 2731
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Chris Walker
  • Andrew Selfridge
  • Brooke Morgan
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Nirvenee Nursoo
  • Ian Johnson
  • Charlotte Alexander-Gaffney
We recommend calling and booking an appointment before visiting.
Click pin to expand map

Accessibility features at Group 1 Volkswagen Bromley

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Group 1 Volkswagen Bromley

  • Rating 5.0
    The person that dealt with me from VW was amazing very helpful explained everything fully to me. It was a very happy experience. Would like to recommend this person as an advisor. I’m very happy with this experience.
    Response from Group 1 Volkswagen Bromley
    Dear Teresa,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had such a positive experience with our team at Group 1 Volkswagen Bromley. It's fantastic to know that our advisor was able to assist you effectively and make your visit a happy one. Your recommendation means a lot to us, and we will be sure to pass on your kind words to the team member who helped you. We look forward to welcoming you back in the future and continuing to provide you with excellent service.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Bromley
  • Rating 1.0
    Worst experience of life! I was told at the initial booking that it would only take a couple of hours, what you not told is it will probably be a couple of hours after the work has started. I arrived 20 minutes early. The lady in charge of my booking took my keys and informed me that my car would get a wash at end, she then put my keys in the line of other keys (which I’m now assuming are other cars booked in that day) so I took my seat in the waiting area because 2 hour wait wasn’t long enough to arrange another vehicle because as soon as I get back home I would get a call to come back and pick up my car. After around 3 hours she passed me and said she “was just waiting on authorisation from Motability “ after around 4 hours the receptionist could see the discomfort I was in and tried unsuccessfully to get me an update. Shortly afterwards I couldn’t stand the pain anymore so I had to start pacing to relive my discomfort. I walked past the lady’s desk when she was put out with me pacing and regurgitated the same line that she “was waiting for motability authorisation “ I tried to explain to her that as well as being disabled I suffer with health conditions that mean I have to medicate after food and I’ve been here for over 4 hours! She then started to tell me of her illnesses! And then apologised to the person in front of her for my interruption. After pacing for what seemed like an eternity she then told whilst she was taking delivery of her lunch that my car still needs to be washed! I told her not worry about cleaning it just give me back my keys so I can get home. When I did finally get my keys back I left (I don’t actually know how I got home) when I did I had to administer strong morphine for my pain and spent the rest of the day in bed. This is the third time I’ve filled this form in owing to the last time your system was unavailable, I’m starting to suspect it’s not getting through because of such a low star rating
    Response from Group 1 Volkswagen Bromley
    Dear Robert,

    Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and discomfort you faced during your visit. It is concerning to hear about the extended wait time and the lack of communication regarding the status of your vehicle. Your feedback is invaluable, and we are committed to addressing these issues to improve our service.

    We understand the importance of timely service, especially given your health conditions, and it is clear we fell short of meeting your expectations. Please be assured that we are reviewing our processes to ensure better communication and efficiency in the future.

    We appreciate your patience and would like to discuss this matter further to see how we can make amends. Please feel free to contact us directly at your earliest convenience.

    Thank you for bringing this to our attention.

    Sincerely,
    The Motability Scheme Team at Group 1 Volkswagen Bromley
  • Rating 5.0
    Nice friendly staff
    Response from Group 1 Volkswagen Bromley
    Hello Hope,

    Thank you so much for taking the time to leave us a wonderful review! We're thrilled to hear that you found our staff to be nice and friendly. Providing excellent service is our top priority, and your feedback is truly appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again at Group 1 Volkswagen Bromley.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Chris was very helpful and did his best to help me get what I wanted and to get the car as quick as he could brilliant service very polite and welcoming
    Response from Group 1 Volkswagen Bromley
    Dear Kerry-ann,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Chris provided you with brilliant service and was able to assist you in getting the car you wanted quickly. Our team strives to offer polite and welcoming service to all our customers, and it’s fantastic to know that Chris met your expectations. Your feedback is greatly appreciated and will be shared with the team. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Bromley
  • Rating 4.0
    Group 1 Volkswagen Bromley were very kind, friendly and professional. They highlighted all the issues of concern I had with my car in a short video. I would recommend them to do the MOT on my car again.
    Response from Group 1 Volkswagen Bromley
    Dear Colin,

    Thank you for taking the time to share your feedback with us. We are delighted to hear that Nick Dey from the HFS Group provided you with an exceptional level of service. It's wonderful to know that his professionalism, knowledge, and support made a positive impact on your experience from start to finish.

    Your satisfaction is important to us, and we are grateful for your 4-star rating. If there is anything more we can do to enhance your experience or if you have any further comments, please feel free to reach out.

    Thank you once again for your review. We look forward to serving you in the future.

    Best regards,

    Group 1 Volkswagen Bromley
  • Rating 5.0
    Absoutley amazing
    Response from Group 1 Volkswagen Bromley
    Dear Lauren,

    Thank you so much for your wonderful review! We are thrilled to hear that you had an absolutely amazing experience with us at Group 1 Volkswagen Bromley. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again soon!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Bromley
  • Rating 5.0
    Very knowledgeable, polite. Good customer service.
    Response from Group 1 Volkswagen Bromley
    Hello Linda,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team knowledgeable and polite, and that you were pleased with the customer service you received. Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Bromley.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    My experience was great, I was dealth with very good and the service was excellent.

    I will highly recommend the service to anyone.
    Response from Group 1 Volkswagen Bromley
    Dear Dian,

    Thank you so much for taking the time to share your experience with us at Group 1 Volkswagen Bromley. We are thrilled to hear that you had a great experience and found our service to be excellent. Your recommendation means a lot to us, and we are grateful for your kind words.

    Providing exceptional service is our top priority, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your support and for choosing the Motability Scheme with us.

    Best regards,

    Group 1 Volkswagen Bromley Team
  • Rating 5.0
    Chris was excellent every time I had dealings with him
    Response from Group 1 Volkswagen Bromley
    Dear Shaun,

    Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that Chris provided you with excellent service during your visits. Your feedback is incredibly valuable to us, and it’s wonderful to know that our team is meeting your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Bromley
  • Rating 5.0
    Great group of helpful, friendly and polite staff. Out of all the VW places around where I live I prefer this branch. And this is the branch that I will be using in the future. They were very prompt with their service and MOT and they kept me notified all the way. I ended up with a little video of what was exactly done to my vehicle.
    Response from Group 1 Volkswagen Bromley
    Hello Melek,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff to be helpful, friendly, and polite. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again at Group 1 Volkswagen Bromley.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Very helpful thankyou
    Response from Group 1 Volkswagen Bromley
    Hello Russell,

    Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you found our service helpful. At Group 1 Volkswagen Bromley, we strive to provide the best experience for our customers, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Bromley
  • Rating 4.0
    Happy with the service
    Response from Group 1 Volkswagen Bromley
    Dear Gulsen,

    Thank you for taking the time to share your feedback with us. We are delighted to hear that you are happy with the service you received at Group 1 Volkswagen Bromley. Your satisfaction is our top priority, and your positive review is greatly appreciated.

    If there is anything more we can do to enhance your experience or if you have any suggestions for improvement, please feel free to let us know. We are always eager to ensure that our customers have the best possible experience with the Motability Scheme.

    Thank you once again for your kind words and for choosing us for your mobility needs.

    Best regards,

    Group 1 Volkswagen Bromley Team
  • Rating 5.0
    Nr 10
    Response from Group 1 Volkswagen Bromley
    Hello Azem A.,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had a positive experience with us at Group 1 Volkswagen Bromley.

    Best regards,
    Group 1 Volkswagen Bromley
  • Rating 5.0
    Thank you to Andrew really helpful and kind.
    Response from Group 1 Volkswagen Bromley
    Hello Rikki,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that Andrew was able to assist you and that you found his help both kind and helpful. Providing excellent service is our top priority, and it's always rewarding to know when we've succeeded. If you have any more feedback or need further assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Group 1 Volkswagen Bromley.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    My experience with Volkswagen bromley was amazing everyone was so kind and helpful but especially the dealer who sold us the car Chris! He was so professional and helpful answered all of our questions and talked us through everything not to mention how quickly he got everything done we went in to look at the car and within a couple of days we were back to pick it up thank you to Chris for being amazing! And I would 100% recommend.
    Response from Group 1 Volkswagen Bromley
    Dear Daisy,

    Thank you so much for taking the time to share your wonderful experience with us at Group 1 Volkswagen Bromley. We are thrilled to hear that you found our team, especially Chris, to be kind, helpful, and professional. It's fantastic to know that Chris was able to assist you efficiently and make the process of purchasing your car smooth and enjoyable.

    Your recommendation means a lot to us, and we are delighted that you are satisfied with your experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Emma
    Group 1 Volkswagen Bromley
  • Rating 5.0
    Very helpful and informative
    Answered all my questions
    Response from Group 1 Volkswagen Bromley
    Dear Nicola,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team at Group 1 Volkswagen Bromley to be helpful and informative. It's great to know that we were able to answer all your questions and provide you with the support you needed.

    Your feedback is incredibly valuable to us, and your kind words motivate us to continue delivering the best service possible. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

    Thank you once again for your 5-star rating. We look forward to serving you again soon.

    Best regards,

    Emma
    Group 1 Volkswagen Bromley
  • Rating 5.0
    Very good excellent staff happy with service
    Response from Group 1 Volkswagen Bromley
    Dear Kathleen K.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you were happy with our service and found our staff to be excellent. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best experience possible. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Bromley.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Christopher was so friendly and helpful and got everything sorted to quickly and stress free ! 100% recommend
    Response from Group 1 Volkswagen Bromley
    Hello Daisy,

    Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that Christopher was able to assist you in such a friendly and efficient manner. It's great to know that your experience with us was stress-free and met your expectations. Your recommendation means a lot to us, and we're delighted to have earned a 5-star rating from you. If there's anything else we can do for you in the future, please don't hesitate to reach out.

    Best regards,
    Group 1 Volkswagen Bromley
  • Rating 5.0
    I would recommend this to everyone the person I spoke to was extremely helpful and patient. Thanks Andrew for your assistance
    Response from Group 1 Volkswagen Bromley
    Dear Amayrah T.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had such a positive experience and that our team member was able to assist you with patience and helpfulness. Your recommendation means a lot to us, and we are delighted to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Bromley.

    Best regards,
    Group 1 Volkswagen Bromley
  • Rating 5.0
    Great experience. Staff were friendly and reassuring in regards to my anxiety. They were very comforting and the process was very simple
    Response from Group 1 Volkswagen Bromley
    Hello Sophie,

    Thank you so much for taking the time to share your experience with us at Group 1 Volkswagen Bromley. We are thrilled to hear that you had a great experience and that our staff were able to provide the friendly and reassuring service you needed. It's wonderful to know that we could help make the process simple and comforting for you.

    Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,
    The Group 1 Volkswagen Bromley Team

Similar Motability Scheme dealers

Start new search