Motability Scheme at Vertu Ford Bromley

4.8
Rating 4.8
(336 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Ford Bromley

Motability Scheme at Vertu Ford Bromley

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Ford Bromley can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Ford Bromley on 02037928873 to make an appointment with our Motability specialist.

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Contact information

Address
Masons Hill
Bromley BR2 9HS
GB
Get directions
Phone Number
Call Vertu Ford Bromley on 020 3792 8873
020 3792 8873
020 3792 8873
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Kevin Tomkins
  • Gary Boughtwood
  • Alice Shelley
  • Joanna Brown
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Georgina Galvin
  • Jordan Parish
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Ford Bromley

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Ford Bromley

  • Rating 5.0
    Everything was smooth and went well
    Response from Vertu Ford Bromley
    Hello Laura

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that everything went smoothly and met your expectations. Your satisfaction is our top priority, and it's great to know that we could provide you with a positive experience at Vertu Ford Bromley.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    ⭐️⭐️⭐️⭐️⭐️
    Excellent service from start to finish!

    We had an amazing experience with our Motability dealer, Joanne Brown. She was absolutely fantastic. Very professional, friendly and always ready to help with anything we needed to know regarding our new Ford Kuga. She went above and beyond, arranging for us to collect our car within just four days from start to finish!

    We are so happy with our new car and truly appreciate the outstanding service Jo provided. Highly recommend.
    Thank you so much, Jo.
    Response from Vertu Ford Bromley
    Dear Joanne

    Thank you so much for taking the time to share your wonderful experience with us at Vertu Ford Bromley. We are thrilled to hear that you had an amazing experience with our Motability dealer, Joanne Brown. It's fantastic to know that her professionalism, friendliness, and dedication made such a positive impact on your journey to acquiring your new Ford Kuga.

    We are delighted that Jo was able to assist you efficiently and that you were able to collect your car so swiftly. Your satisfaction is our top priority, and it’s rewarding to hear that you are happy with your new vehicle and the service provided.

    Your high recommendation means a lot to us, and we will be sure to pass on your kind words to Jo and the team. If you have any further questions or need assistance in the future, please do not hesitate to reach out.

    Thank you once again for your feedback and for choosing the Motability Scheme at Vertu Ford Bromley.

    Best regards,

    Dean
  • Rating 5.0
    A great experience Joe brown was a great help an asset to tour team she went above and beyond
    Response from Vertu Ford Bromley
    Dear Tia M.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a great experience at Vertu Ford Bromley. Joe Brown is indeed a valuable member of our team, and we are delighted to know that she went above and beyond to assist you. Your kind words and perfect rating mean a lot to us and motivate us to continue providing exceptional service.

    If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Matthew
  • Rating 5.0
    Very professional and exceptionally helpful .
    Response from Vertu Ford Bromley
    Dear Lesley H.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team at Vertu Ford Bromley to be very professional and exceptionally helpful. Your feedback is incredibly important to us, and it’s great to know that we were able to meet your expectations.

    If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza.
  • Rating 5.0
    Excellent service from start to finish. Very happy customer.

    Thank you very much
    Response from Vertu Ford Bromley
    Dear Demilga

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you received excellent service from start to finish and that you are a very happy customer. Your satisfaction is our top priority, and your kind words mean a lot to our team.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford Bromley.

    Warm regards,

    Dawn

    Vertu Ford Bromley
  • Rating 4.0
    The engineers were very respectful and kept me informed of the progress of the service. I was very happy with the experience. Next time perhaps a courtesy car would be helpful. I should also view CARS on their dealership to see which I may like once my lease is due for renewal.
    Response from Vertu Ford Bromley
    Dear Sharon

    Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with our engineers and that they kept you well-informed throughout the service. Your satisfaction is very important to us, and we appreciate your kind words.

    We also value your suggestion regarding a courtesy car and will certainly take it into consideration as we strive to enhance our services. Additionally, we would be more than happy to assist you in exploring the cars available at our dealership when you're ready to renew your lease. Our team is here to help you find the perfect vehicle to suit your needs.

    Thank you once again for your review and for choosing the Motability Scheme at Vertu Ford Bromley. We look forward to serving you again in the future.

    Best regards,

    Dawn

    Vertu Ford Bromley
  • Rating 5.0
    Very good
    Response from Vertu Ford Bromley
    Hello Thomas

    Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a very good experience with us at Vertu Ford Bromley. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations.

    If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards, Dawn

    The Vertu Ford Bromley Team
  • Rating 5.0
    Alice was lovely. She went through all the options was patient and showed us all variations possible. Allowed us to view the vehicle and gave us all information to make an informed decision. Our last vehicle was not suitable and Alice made sure we had a seamless transition to a new vehicle.
    Response from Vertu Ford Bromley
    Dear Thomas

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Alice at Vertu Ford Bromley. It's fantastic to know that she was able to assist you with patience and thoroughness, ensuring you had all the information needed to make an informed decision. We are especially pleased that she could facilitate a seamless transition to a new vehicle for you.

    Your satisfaction is our top priority, and your kind words motivate us to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your review and for choosing the Motability Scheme at Vertu Ford Bromley.

    Best regards,

    Keith
  • Rating 5.0
    Alice at ford bromley was excellent and helped me make sure it's the correct car for my needs, she is truly amazing.
    Response from Vertu Ford Bromley
    Dear Shelley H.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Alice was able to assist you in finding the perfect car to suit your needs. Your kind words and perfect rating mean a lot to us, and we will be sure to pass along your compliments to Alice. At Vertu Ford Bromley, we strive to provide exceptional service to all our customers, and it’s rewarding to know that we have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Liza.
  • Rating 5.0
    Alice Shelley at Bromley was fantastic. Enthusiastic helpful and really knowledgeable made the whole process so easy . Alice is an asset to motability .
    Response from Vertu Ford Bromley
    Dear Margaret R.,

    Thank you so much for taking the time to share your wonderful feedback about your experience at Vertu Ford Bromley. We are thrilled to hear that Alice Shelley provided you with such enthusiastic, helpful, and knowledgeable service. It's fantastic to know that she made the process easy for you and that you consider her an asset to the Motability Scheme.

    Your kind words and perfect rating mean a lot to us, and we will be sure to pass along your compliments to Alice. We are committed to providing exceptional service to all our customers, and your feedback reinforces the hard work and dedication of our team.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Warm regards,

    Liza
  • Rating 5.0
    Ford are very good with the ‘waiting’ service, I waited near 3 hours as it’s difficult to get to and from the service centre but Ford were great in keeping me informed of the steps with my service.
    Response from Vertu Ford Bromley
    Hello Dilber

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you were satisfied with our service and that our team kept you well-informed during your visit. We understand that waiting can be challenging, and we strive to make the process as smooth and comfortable as possible for our customers. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards, Dawn
    The Vertu Ford Bromley Team
  • Rating 5.0
    Gary was great. Knowledgeable, professional and friendly. Made the process simple and easy to understand. Helped with any queries that I had and made me feel at ease during test drive
    Response from Vertu Ford Bromley
    Hello Stephanie,

    Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear about your positive experience with Gary. It's great to know that he was able to make the process simple and easy for you, and that you felt at ease during your test drive. Your kind words about his knowledge, professionalism, and friendliness truly mean a lot to us. We are committed to providing excellent service and are delighted that Gary met your expectations. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Dean
  • Rating 5.0
    Simple from start to finish. Great communication and service
    Response from Vertu Ford Bromley
    Hello Graham

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that your experience with us was simple and that you appreciated our communication and service. Providing excellent service is our top priority, and your feedback lets us know we are on the right track. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford Bromley.

    Best regards,
    Dean
  • Rating 5.0
    Super quick super knowledgeable. Jo Brown was lovely couldn’t fault her in away. Kept us updated every step and we had the car even sooner than anticipated
    Response from Vertu Ford Bromley
    Dear Jodie

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Jo Brown and our team at Vertu Ford Bromley. It's fantastic to know that you found our service quick and knowledgeable, and that we were able to exceed your expectations by delivering your car sooner than anticipated. Your feedback is greatly appreciated and will be shared with Jo and the entire team. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 3.0
    Was not washed after service and MOT.
    Response from Vertu Ford Bromley
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT3CC2909 Kind regards, Liza.
  • Rating 5.0
    Amazing customer service from Alice
    Response from Vertu Ford Bromley
    Hello Nora,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an amazing experience with our customer service, especially with Alice. Providing exceptional service is our top priority, and it's always rewarding to know when we've succeeded.

    Your feedback is greatly appreciated and will be shared with Alice and the rest of our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford Bromley.

    Best regards
    Keith
  • Rating 5.0
    Very helpful
    Response from Vertu Ford Bromley
    Hello Danny P.,

    Thank you so much for taking the time to leave us a review! We're thrilled to hear that you found our service very helpful. At Vertu Ford Bromley, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Matthew
  • Rating 5.0
    Alice Shelley was so helpful talked us through step by step .
    Response from Vertu Ford Bromley
    Dear Margaret,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Alice Shelley was able to assist you effectively and guide you through the process step by step. Your satisfaction is our top priority, and it's fantastic to know that Alice's support made a positive impact on your experience with us.

    If you have any further questions or need additional assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,

    Kerry
  • Rating 5.0
    All good
    Response from Vertu Ford Bromley
    Hello Raymond,

    Thank you so much for taking the time to leave us a review! We're thrilled to hear that your experience with the Motability Scheme at Vertu Ford Bromley was a positive one. Your feedback is incredibly valuable to us, and we're delighted to know that everything was to your satisfaction.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards, Dawn
    The Vertu Ford Bromley Team
  • Rating 5.0
    Alice is a great asset for Fords and motability.
    Informative and helpful.
    Always answers any questions.
    Response from Vertu Ford Bromley
    Dear Jon

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Alice at Vertu Ford Bromley. It's fantastic to know that she has been informative, helpful, and responsive to your questions. We are proud to have her as part of our team, and your feedback truly highlights the dedication she brings to her role. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    Keith

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