Motability Scheme at Vertu Vauxhall Chingford

4.9
Rating 4.9
(487 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Vauxhall Chingford

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Vauxhall Chingford can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Vauxhall Chingford on 02037928874 to make an appointment with our Motability specialist.

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Contact information

Address
3 Shadbolt Avenue
Chingford
Chingford E4 8PZ
GB
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Phone Number
Call Vertu Vauxhall Chingford on 020 3792 8874
020 3792 8874
020 3792 8874
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Andrew Musguin
  • Mark Lemonious
  • Sonia Magnifico

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Danielle Dandy
  • Richard Murrell
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Accessibility features at Vertu Vauxhall Chingford

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Vauxhall Chingford

  • Rating 5.0
    Was a very good experience Sonia is the best dealership person she’s very warm welcoming and really meets all her customers needs such a great person
    Response from Vertu Vauxhall Chingford
    Dear Sakine T.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a very good experience at Vertu Vauxhall Chingford. Sonia will be delighted to know that her warm and welcoming approach made such a positive impact on your visit. We strive to meet all our customers' needs, and it’s fantastic to know that Sonia exemplified this during your time with us.

    Your kind words and perfect rating are greatly appreciated and motivate us to continue providing excellent service. If there is anything else we can assist you with, please do not hesitate to reach out.

    Thank you once again for your review.

    Best regards,
    Matthew
  • Rating 5.0
    Andy was outstanding from start to finish. He kept us in the information loop throughout the process. He made everything stress free. He was friendly, supportive and professional all the way. He has an amazing knowledge base and ensured that we were given all the information we needed. Our father is now reassured that he will be transported to his hospital appointments with less fuss. Thank you Andy
    Response from Vertu Vauxhall Chingford
    Dear Joseph

    Thank you so much for taking the time to share your wonderful feedback about your experience with us at Vertu Vauxhall Chingford. We are thrilled to hear that Andy provided you with outstanding service from start to finish. It's great to know that he was able to keep you informed throughout the process and make everything stress-free for you and your family.

    We are especially pleased to hear that Andy's friendly, supportive, and professional approach, along with his extensive knowledge, made a positive impact on your experience. Ensuring that your father can attend his hospital appointments with ease is incredibly important to us, and we are glad that Andy could assist in making that happen.

    Thank you once again for your kind words and for choosing the Motability Scheme with us. If there is anything else we can do for you in the future, please do not hesitate to reach out.

    Warm regards,

    Dawn

    Vertu Vauxhall Chingford
  • Rating 5.0
    No hassle in and out no hanging around excellent service
    Staff very friendly and helpful
    Response from Vertu Vauxhall Chingford
    Hello Gary,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with us at Vertu Vauxhall Chingford. Our team takes great pride in providing friendly and helpful service, and it's fantastic to know that you found the process hassle-free. Your feedback is greatly appreciated and motivates us to continue delivering top-notch service to all our customers. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future!

    Best regards,
    Liza.
  • Rating 1.0
    Was a very rushed unpleasant experience one of the worst now ended up with a car no where near what i expected . Very unhappy
    Response from Vertu Vauxhall Chingford
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT1MK2410 Kind regards, Liza.
  • Rating 5.0
    Andy was great! He was thorough and very informative.10/10!!!
    Response from Vertu Vauxhall Chingford
    Dear Edwina,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience with Andy at Vertu Vauxhall Chingford. It's fantastic to know that he was able to provide you with thorough and informative service. Your perfect rating of 10/10 truly means a lot to us and motivates our team to continue delivering exceptional service to all our customers.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Liza
  • Rating 5.0
    Very thing was done and only took 3 hours to do car running nice
    Response from Vertu Vauxhall Chingford
    Dear Claire P.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us at Vertu Vauxhall Chingford and that everything was completed to your satisfaction in just three hours. It's great to know that your car is running nicely. We strive to provide efficient and quality service to all our customers, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Liza.
  • Rating 5.0
    Veri good was with me all staff car been serviced and cleaned thanks
    Response from Vertu Vauxhall Chingford
    Dear Cemaliye

    Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with us at Vertu Vauxhall Chingford. Our team is dedicated to providing excellent service, and it’s great to know that you were pleased with the service and cleanliness of your car. Your feedback is greatly appreciated and motivates us to continue delivering the best for our customers. If there’s anything more we can do for you, please don’t hesitate to reach out.

    Best regards,
    Dean
  • Rating 5.0
    Servicing team are always lovely and helpful.
    Response from Vertu Vauxhall Chingford
    Hello Leah

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our servicing team to be lovely and helpful. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are appreciated. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Lovely experience from Andy who provided the vehicle with ease. No problems at all from start to finish. Will definitely recommend Vauxhall Chingford to other customers. 10/10
    Response from Vertu Vauxhall Chingford
    Hello Mohamed

    Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had a lovely experience with Andy and that everything went smoothly from start to finish. Your recommendation means a lot to us, and we are delighted to know that you would suggest Vauxhall Chingford to others. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Dean
  • Rating 1.0
    It was distressing long waiting and abysmal reception with very rude blasé staff. No evidence my air conditioning was cleaned just charged for it
    No prior warning road closed ⛔️ so detour back up A406 to access via other side of A406
    Came via Chingford to not use A406 and no when l first leased with Vauxhall they were in Loughton Essex
    Its despicable that pick up drop offs are so expensive forcing disabled people through unnecessary trauma. Reports on car service is video with NO captions for DEAF excluded a constant. Reception staff visually not welcoming no good morning hello or Hi. Told Brooke l was waiting on service so please call daughter when it's ready as waiting nearby daughter could then text me. They never called in fact my daughter called Bristol steet motors and was told its ready hurry up we close at 5pm this was around 4.15pm with lot of traffic due to diversion on major road A406. On entering to collect manager it turned out ignored me went to my 15 year old autistic grandson to ask him what he wanted? I told him he's a minor just 15 years old service clearly states my female name. They were abysmal. Reduced me to tears. I asked Brooke why did you not call she ignored me again why did you not call again she ignored me third time l asked why she did not call she pointed to notice in wall about abuse and staff safety l told her as im deaf l use holding up app speech to text and entire transcript here and clear no abuse just question. Sadly these staff do nothing and use these policies to defer customers asking about poor communication like simple call to say cars ready. Apparently she was "too busy". Showroom on entering to give key empty on collecting one man paying with his wallet on desk.
    Nobody else there?
    Response from Vertu Vauxhall Chingford
    Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide registration details by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref YTJJ1410 Kind regards Dawn
  • Rating 5.0
    Very nice polite people
    Response from Vertu Vauxhall Chingford
    Dear Deborah

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team to be polite and that you had a positive experience at Vertu Vauxhall Chingford. Your feedback is incredibly important to us, and it motivates us to continue providing the best service possible. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 5.0
    Sonia was great and helped with everything
    Response from Vertu Vauxhall Chingford
    Dear Deborah M.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Sonia was able to assist you effectively and that you had a great experience with us at Vertu Vauxhall Chingford. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza
  • Rating 5.0
    Very good
    Response from Vertu Vauxhall Chingford
    Hello Colin

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a very good experience with us at Vertu Vauxhall Chingford. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

    Best regards,
    Keith
  • Rating 5.0
    Everything was really clear and the staff helped me a lot. Sonia was really helpful and kind
    Response from Vertu Vauxhall Chingford
    Hello Simone,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a clear and helpful experience with us at Vertu Vauxhall Chingford. It's fantastic to know that Sonia was able to assist you so effectively and that her kindness made a positive impact on your visit. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Liza
  • Rating 5.0
    Had a fantastic experience andy was amazing
    Response from Vertu Vauxhall Chingford
    Hello Teddy D.,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a fantastic experience with us at Vertu Vauxhall Chingford. Andy will be delighted to know that he made such a positive impact on your visit. Your feedback is incredibly valuable to us, and we're grateful for your kind words. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Liza
  • Rating 5.0
    Andy is a great guy and I can't wait for my car
    Response from Vertu Vauxhall Chingford
    Hello Denis,

    Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with Andy and that you're excited about your new car. At Vertu Vauxhall Chingford, we strive to provide excellent service, and it's wonderful to know that Andy made a positive impression. If you have any questions or need further assistance as you await your car, please don't hesitate to reach out. We look forward to seeing you again soon!

    Best regards,
    Liza
  • Rating 5.0
    All good, looked after by the service team as usual
    Very satisfied.
    Response from Vertu Vauxhall Chingford
    Dear David,

    Thank you for your positive review. We’re delighted to know you are satisfied with the service from our team at Vertu Vauxhall Chingford. Your feedback affirms our commitment to customer care.

    If you need anything in the future, please reach out. We look forward to serving you again soon.

    Best regards,
    Kerry
  • Rating 4.0
    Very good
    Response from Vertu Vauxhall Chingford
    Dear Pearl A.,

    Thank you for taking the time to leave us a review. We're delighted to hear that you had a very good experience with us at Vertu Vauxhall Chingford. Your feedback is incredibly valuable, and we appreciate your support. If there's anything specific you think we could improve to make your experience even better, please feel free to let us know. We look forward to serving you again in the future.

    Kind regards,
    Matthew
  • Rating 5.0
    Andy has been very helpful. Great services
    Response from Vertu Vauxhall Chingford
    Hello Nergis,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that Andy was able to assist you effectively and that you were pleased with the services provided. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering exceptional service. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Selina
  • Rating 4.0
    Good efficient friendly
    Response from Vertu Vauxhall Chingford
    Hello Albert

    Thank you for taking the time to leave us a review. We're thrilled to hear that you found our service to be good, efficient, and friendly. Your feedback is incredibly valuable to us as we strive to provide the best experience for our customers. If there's anything more we can do to improve your experience or if you have any further comments, please feel free to reach out. We look forward to serving you again in the future.

    Best regards,
    Dean

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