Motability Scheme at Sytner Mercedes-Benz of Colindale

Motability Scheme at Sytner Mercedes-Benz of Colindale

4.0
Rating 4.0
(50 reviews)
08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 09:00 - 17:00 11:00 - 17:00

Contact information

Address
403 Edgware Road
London NW9 0HX
GB
Phone Number
Call Sytner Mercedes-Benz of Colindale on 020 8205 1212
Reviews
Visit dealer website

Service centre details
08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 09:00 - 17:00 11:00 - 17:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday09:00 - 17:00
Sunday11:00 - 17:00

Motability service specialists:

  • Matthew Merrill
We recommend calling and booking an appointment before visiting.

Accessibility features at Sytner Mercedes-Benz of Colindale

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.
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Welcome to Sytner Mercedes-Benz of Colindale

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Our trained Motability specialists are here to support you throughout the duration of your lease. Sytner Mercedes-Benz of Colindale can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Sytner Mercedes-Benz of Colindale on 02082051212 to make an appointment with our Motability specialist.

Reviews at Sytner Mercedes-Benz of Colindale

  • Rating 1.0
    Booking a service was fine. When I arrived everything was taken care of promptly. I was advised to wait for the service as it's 3/4 hours. No problem, it was my choice to wait, 6 hours later I'm still waiting, I asked for the progress on my car and they said it should be ready in 25 minutes. And hour and 20 minutes after that I'm still waiting for my car! I've been a Mercedes customer for over 20 years and I have remained with you because of the excellent service but it's gone down hill to the point where I'm due an upgrade but I will not be returning to Mercedes
  • Rating 1.0
    Horrible
    Car is returned dirtier than handed over
    Little communication
  • Rating 5.0
    Very friendly and take care of the situation properly every thing was done perfectly
    Response from Sytner Mercedes-Benz of Colindale
    Dear Forough, I am delighted to learn that your recent visit was a pleasurable one, as we always endeavour to provide our customers with the best experience possible.
    Thank you for taking the time out to share your great feedback and for awarding us a fantastic 5* rating. Your comments are i mpo rtant to us and very much
    appreciated. Kind Regards, Angela Blacklaw, Divisional Head of Customer Services.
  • Rating 4.0
    Very good
    Response from Sytner Mercedes-Benz of Colindale
    Dear Nahid, Thank you for your wonderful feedback concerning your experience with Mercedes-Benz of Colindale. We hope you will enjoy many more years of excellent service from your vehicle as well as from our organisation. Kind Regards, Angela Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Perfect
    Response from Sytner Mercedes-Benz of Colindale
    Dear Majid, Thank you for taking the time to provide us with this brilliant rating for our Mercedes-Benz of Colindale dealership. We look forward to welcoming you back in the future. Kind Regards, Angela Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    10/10
    Response from Sytner Mercedes-Benz of Colindale
    Dear Azhar, Thank you for taking the time to provide us with this brilliant rating for our Mercedes-Benz of Colindale dealership. We look forward to welcoming you back in the future. Kind Regards, Angela Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Great service friendly staff especially Harry who went above and beyond making sure all goes smooth
    Response from Sytner Mercedes-Benz of Colindale
    Hello Eman, Thank you for sharing your lovely 5* review of Mercedes-Benz of Colindale. Harry will be delighted to hear that you had a great experience with us. He is fully committed to providing excellent customer service and I am glad that you found him to be so helpful. We look forward to welcoming you again in the not too distant future, and we are only a telephone call away in the meantime! Have a super weekend. Best Regards. Nicola Lee - Divisional Customer Experience Manager
  • Rating 3.0
    All staff where pleasant and professional especially Dino however I did report two issues of note with the car, the wiper blades and a rattling noise coming from under the car, the rattle noise was taken care of however the wiper blade were not. As we have more rainy days, this will make driving harder for my dad for whom I am more concerned about.
    Response from Sytner Mercedes-Benz of Colindale
    Dear Olubukunola, Thank you for taking the time to provide feedback on your experience with Mercedes-
    Benz of Colindale. We appreciate this feedback as is important for us to be able to address problems and resolve them to prevent them happening in the future. Kind Regards, Angela Blacklaw. Divisional Head of Customer Service.
  • Rating 5.0
    Fabulous
    Response from Sytner Mercedes-Benz of Colindale
    Dear Listra, Thank you for leaving Mercedes-Benz of Colindale with a 5* rating it is highly appreciated and valued. Kind Regards, Dean Young, Head of Business.
  • Rating 2.0
    Last year was great but last week I was there and I was totally disappointed with their service. In my opinion, they did not do their job properly. And I was completely disappointed to go there. The things they should have done were not done correctly and I checked them later and I had to go back there and wait for hours for them to fix it.
    Response from Sytner Mercedes-Benz of Colindale
    Dear Elham, Thank you for taking the time to provide feedback on your experience with Mercedes-Benz of Colindale. We appreciate this feedback as is important for us to be able to address problems and resolve them to prevent them happening in the future. Kind Regards, Angela Blacklaw, Divisional Head of Customer Service.
  • Rating 3.0
    Good but car not got cleaned as usual their car washer was not working
    Response from Sytner Mercedes-Benz of Colindale
    Dear Shiela, Thank you for taking the time to provide feedback on your experience with Mercedes-Benz of Colindale. We appreciate this feedback as is important for us to be able to address problems and resolve them to prevent them happening in the future. Kind Regards, Angela Blacklaw, Divisional Head of Customer Service.
  • Rating 3.0
    Waited Over 1hr to get my car šŸš˜ then got my car šŸš˜ and it was extremely dirty from inside, waited another 30mins. Then drove home šŸ” and realised that the steering wheel has been adjusted, and it doesn't go all the way back, too much gap between the dashboard and indicator stalks and the steering wheel. Need to get it checked again in few days.
    Response from Sytner Mercedes-Benz of Colindale
    Dear Hanna, Thank you for taking the time to provide feedback on your experience with Mercedes-Benz of Colindale. We appreciate this feedback as is important for us to be able to address problems and resolve them to prevent them happening in the future. Kind Regards, Dean Young, Head of Business.
  • Rating 5.0
    Great costumer service and the employees were very helpful
    Response from Sytner Mercedes-Benz of Colindale
    Hello Lamees, Thank you for sharing your fantastic 5* rating and review for the team here at Mercedes-Benz of Colindale, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best regards, Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Absolutely perfect
    Response from Sytner Mercedes-Benz of Colindale
    Dear Artikas, Thank you for leaving Mercedes-Benz of Colindale with a 5* rating it is highly appreciated and valued. Kind Regards, Dean Young, Head of Business.
  • Rating 5.0
    Great service
    Response from Sytner Mercedes-Benz of Colindale
    Dear Gitaben, Thank you for sharing your fantastic 5* rating for the team here at Mercedes-Benz of Colindale, Iā€™m so pleased to learn that you enjoyed your experience with us. We are looking forward to being of continued assistance in the future. Kind Regards, Dean Young, Head of Business.
  • Rating 5.0
    Was a easy, good experience this time
    Response from Sytner Mercedes-Benz of Colindale
    Hello Susan, Thank you for sharing your fabulous 5* review for the team here at Mercedes-Benz of Colindale, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best regards, Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    Very good service this time previous one was worst
    Response from Sytner Mercedes-Benz of Colindale
    Dear Nathalal, I am delighted to learn that your recent visit was a pleasurable one, as we always endeavour to provide our customers with the best experience possible.
    Thank you for taking the time out to share your great feedback and for awarding us a fantastic 5* rating. Your comments are important to us and very much
    appreciated. Kind Regards, Dean Young, Head of Business.
  • Rating 1.0
    Very bad service.
    Response from Sytner Mercedes-Benz of Colindale
    Dear Nayna, I am sorry to read of your experiences with Mercedes-Benz of Colindale and would like to take the time on behalf of the branch to personally apologise for the level of service that you have received. This is not the standard that we aim to deliver and I am saddened to hear that we have fallen short on this occasion. So that we may assist you further please send your contact details as well as your vehicles registration to deanyoung@sytner.co.uk in order for us to liaise with the relevant management at the site and resolve this matter as soon as possible. Kind Regards, Angela Blacklaw, Divisional Head of Customer Service.
  • Rating 1.0
    No communication
    Response from Sytner Mercedes-Benz of Colindale
    Dear Wafaa, I am sorry to read of your experiences with Mercedes-Benz of Colindale and would like to take the time on behalf of the branch to personally apologise for the level of service that you have received. This is not the standard that we aim to deliver and I am saddened to hear that w e have fallen short on this occasion. So that we may assist you further please send your contact details as well as your vehicles registration to deanyoung@sytner.co.uk in order for us to liaise with the relevant management at the site and resolve this matter as soon as possible. Kind Regards, Angela Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Very courteous and helpful lady who dealt with us. She offered us refreshments and kept us informed throughout while we waited. Very pleased with the experience this visit. The lady was exceptionally professional and helpful.
    Response from Sytner Mercedes-Benz of Colindale
    Hello Faranak, Thank you for taking the time out to leave a fantastic 5* rating for the team here at Mercedes-Benz of Colindale, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best regards, Nicola Lee - Divisional Customer Experience Manager

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