Motability Scheme at MINI Park Lane

4.8
Rating 4.8
(28 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00Closed Today

Contact information

Address
77 Park Lane
London W1K 7TP
GB
Phone Number
Call MINI Park Lane on 0370 700 5211
Email
Reviews
Visit dealer website

Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Dominique Joseph
  • Kunal Jarodia
  • Matthew Shardlow
  • Milanpreet Madhar
  • Hamza Laher
We recommend calling and booking an appointment before visiting. Please note the service centre is situated at a separate address.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
SaturdayClosed
SundayClosed

Motability service specialists:

  • Grant Davis
  • Linda Hegarty
We recommend calling and booking an appointment before visiting. Please note the service centre is situated at a separate address.
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Accessibility features at MINI Park Lane

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to MINI Park Lane

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

MINI Park Lane can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact MINI Park Lane on 03707005211 to make an appointment with our Motability specialist.

Reviews at MINI Park Lane

  • Rating 5.0
    Matthew’s customer service was second to none! Absolutely brilliant he was so patient even though there was a few hiccups he managed to stay calm and my overall experience was great being it was my first car purchase. Well done Matthew and thanks a lot
  • Rating 5.0
    Matthew Shardlow from Mini Park Lane
    Was brilliant, knowledge, nothing was too much trouble.

    Fun experience going through all the various options on the large screen!!
    Thank you
  • Rating 5.0
    Matthew from MINI Park Lane was amazing with us and we really had a great experience with him. He really made the process easy and smooth and we honestly could not have had a better sales person than Matthew! Thank you!
  • Rating 5.0
    Great Customer Service
  • Rating 5.0
    Excellent
  • Rating 5.0
    Great service sorted out exactly what i needed to know to be able to place my new car order. Very professional and very knowledgable with regards to models and understanding of my needs.
  • Rating 1.0
    Very difficult to communicate with the car dealer, cannot be reached over the phone, does not answer email immediately, poor communication customer service. Place the order without informing that advance payment has increased so have to pay £100 more? There is a real need to be respectful to the customer or at the very least to be available when needed discussion because it felt that I was the one in charge with motability of the advancement of the car application order. No happy at all.
  • Rating 5.0
    Superb handover experience - well done!
  • Rating 5.0
    Excellent customer service
  • Rating 5.0
    Excellent service
  • Rating 5.0
    Absolute the best from start to finish !
    Dominique is a total gem in every way - this is someone who knows her stuff and is knowledgeable in a patience understanding way .
    Very thankful and happy and awaiting my new car which will make my life so much easier . Thank you so very much for a 5 star ⭐️ service
  • Rating 5.0
    Thank yuo
  • Rating 5.0
    Very very impressed, quick , easy , fluent , ordered , paid for new car within 30 mins , well done Matt and Motability
  • Rating 5.0
    Excellent and knowledgeable representative
  • Rating 5.0
    I rate my experience probably one of the best customer services I’ve received across the world. Dominique was very experienced with the car and had answers to all my questions. I think Dominique is an asset to the team and should definitely get some recognition for the service that she provides customers with.
    She went through all the options from top to bottom that I can add or choose.
    I wouldn’t have picked mini if it wasn’t for Dominiques customer service, she made sure that I was happy with everything and picked the best options for me. So thank you BMW & Mini scheme for providing me with a brilliant car I’m totally in love with and again I can’t state how much Dominique had a lot of influence, helping me pick this car.
    I disclosed with Dominique, I had mental health conditions and she made sure that I understood everything and I was totally happy. She understood my conditions and was really supportive and not pushy at all about the vehicle. So thank you very much. I was going to buy her flowers but I didn’t know what the rules and regulations with customers saying thank you.
    And last, but not least, thank you very much again Dominique. I look forward to seeing you in the future and all the best she needs a bonus or something because she was brilliant and I’m the most fussy person.
    She also kept me updated along the whole process and updates x
  • Rating 5.0
    It was a very good experience, this is down to Dominique she was outstanding. Customer service was to the highest standard. She knew everything about the car all the extras what comes with without even looking at the screen plus even help me decide on certain things to have and not to have. I super excited about seeing my new car. Just wanted to say it was a pleasure to work with Dominique to build this car. She made it such an easy process and I was greeted with a beautiful smile and a polite manner. She is an excellent asset to the mini team and I hope this is recognised.
    I was asked if I would like anything to drink or anything to help my visit more pleasant.
    I wasn’t sure about the leather seats and Dominique help me drive a car with different seats so I could make my decision. I was very appreciative of this as I got to test out both seats and got the right seats that suit my needs. I said Dominique is an absolute asset to the team and I hope she gets her recognition for it.
  • Rating 5.0
    Ian was really helpful and the whole process was handled very professionally.
  • Rating 5.0
    From start to finish I had an excellent customer experience. Ian has been outstanding throughout my journey from ordering to receiving the car. Very professional and extremely helpful. He is genuinely what all customer service representatives should strive to be! Thanks Mini!
  • Rating 5.0
    Helpful friendly customer service
  • Rating 5.0
    Very good

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