This dealership is temporarily unable to submit any new Motability applications until it meets our training standards.

Motability Scheme at Hedin Mercedes-Benz of West Bromley

4.1
Rating 4.1
(37 reviews)
07:30 - 18:30 07:30 - 18:30 07:30 - 18:30 07:30 - 18:30 07:30 - 18:30 08:00 - 14:00Closed Today

Contact information

Address
Bell Green Retail Park
13-15 Sydenham Rd
London SE26 4PR
GB
Phone Number
Call Hedin Mercedes-Benz of West Bromley on 020 8663 9800
Email
Reviews
Visit dealer website

Showroom details
07:30 - 18:30 07:30 - 18:30 07:30 - 18:30 07:30 - 18:30 07:30 - 18:30 08:00 - 14:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:30
Tuesday07:30 - 18:30
Wednesday07:30 - 18:30
Thursday07:30 - 18:30
Friday07:30 - 18:30
Saturday08:00 - 14:00
SundayClosed

Accessibility features at Hedin Mercedes-Benz of West Bromley

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.
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Welcome to Mercedes-Benz of West Bromley

Our trained Motability specialists are here to support you throughout the duration of your lease. Hedin Mercedes-Benz of West Bromley can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Hedin Mercedes-Benz of West Bromley on 02086639800 to make an appointment with our Motability specialist.

Reviews at Hedin Mercedes-Benz of West Bromley

  • Rating 5.0
    Excellent customer service from
    All three workers I interacted with, excellent keep up the good work!
  • Rating 3.0
    Few things I didn't like, 1 I was told car is ready to pick up so I took an Uber to get to Bromley from Croydon asap as I had to pick up my daughter from school at 3.25. When I reached an hour later from the phone call from the dealership!!! I found out the car was getting washed and is not ready for collection!!! I panicked and had to make my husband get rest of day off to go pick up our daughter. If car is not ready to be picked up why call and say how soon can you get here??? 2nd thing I didn't like was there was no written report and the online video report was noisy and could barely hear anything. I had to go Kwik fit twice to get tyres checked because I didn't fully understand what was the issue with the car. Also 2 ladies were sitting in the reception area but nobody bothered to get up open the door even though they could see I had a buggy on me.
  • Rating 5.0
    Fabulous everything was well taken care of
  • Rating 1.0
    Poor customer service when first arrived. Staff sitting at desks and no one came over to assist. Reception manager apologised but was not acceptable. Once Richard took over it’s been great.
  • Rating 5.0
    Adorable customer service
  • Rating 3.0
    My car failed it's MOT due to being in a garage for repair for a couple of months.
    MOT and health check due to concerns with the car following return from repair garage: Tyres low (1 with bulge) others flat, keys not working, car not locking manually or automatically, fuel tank on empty and condensation in head lights.
    Dealer waited four hours only for dealer to inform me vehicle failed MOT and I had to take the car to Kwik fit in Sydenham to do tyres as person that dealt with tyres was not in. They said I needed to get back by 2pm to complete the MOT. Sydenham sent me to their Bromley branch and Bromley sent me to their Norwood branch. My appointment was at 8am, I sat there untill 12noon only to be sent on a wild goose chase to get back in 2 hours which is impossible.I found the whole day very stressful and severely painful. After resting for a day I was back at the Croydon dealer today as they had given me my next appointment there only to find that only the original MOT test centre can perform the rectified test. Again stressful. I have not not got home by cab courtesy of Motability but now waiting to hear what progress has been made if any. My childhood friend passed away last week Tuesday after being on life support following a heart attack. I haven't even had the opportunity to grieve because of all these issues with my car. It's just not acceptable. Following the car crashing into the back of me I requested going to my dealership but insurance insisted they would take car to their own garage.
  • Rating 5.0
    Got my car serviced yesterday and I was pleased with the customer service and how quickly it was done
  • Rating 5.0
    Great customer service
  • Rating 1.0
    Poor customer service hated the whole experience and will never bring my car back to this branch again
  • Rating 5.0
    Great customer service, I was very happy with the service as always. Been with Mercedez for over 4 years, nothing beats their service. I would recommend to others
  • Rating 5.0
    Excellent customer service and car was brought back nice and prompt
  • Rating 5.0
    Excellent customer service from all staff at the Bromley branch. Joel was very polite and kept me updated with the service. I am very pleased with Bromley Mercedes unlike the Croydon branch that have given poor quality customer service on both of my last encounters with them. Thanks Bromley, keep up the great work ☺️
  • Rating 5.0
    Very good service
  • Rating 5.0
    Done a good job and professional
  • Rating 2.0
    The car wasn’t clean inside. The dash board was dirty & the area between the front seats was filthy.
    The engine service was good.
  • Rating 5.0
    Very Good customer service, front desk officer was great and still professional
  • Rating 4.0
    The staff were friendly and attentive. My baby was taken care of well. The inside of the car could have been cleaned better and I would have given 5 stars.
  • Rating 1.0
    No communication at all!!!!
  • Rating 4.0
    Brilliant receptionist. Only giving 4 stars as they didn’t wash the car.
  • Rating 5.0
    Great service, friendly pick up driver and accommodating of my needing to do school run beforehand

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