Motability Scheme at Sytner Mercedes-Benz of Stratford

Motability Scheme at Sytner Mercedes-Benz of Stratford

4.3
Rating 4.3
(32 reviews)
08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 14:00Closed Today

Contact information

Address
International Business Park
Unit 4 Rick Roberts Way
London E15 2NF
GB
Phone Number
Call Sytner Mercedes-Benz of Stratford on 020 3993 1480
Reviews
Visit dealer website

Service centre details
08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 14:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:30
Tuesday08:00 - 18:30
Wednesday08:00 - 18:30
Thursday08:00 - 18:30
Friday08:00 - 18:30
Saturday08:00 - 14:00
SundayClosed

Motability service specialists:

  • Johnny Piccou
  • Dainius Rauba
We recommend calling and booking an appointment before visiting.

Accessibility features at Sytner Mercedes-Benz of Stratford

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.
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Welcome to Sytner Mercedes-Benz of Stratford

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Our trained Motability specialists are here to support you throughout the duration of your lease. Sytner Mercedes-Benz of Stratford can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Sytner Mercedes-Benz of Stratford on 02039931480 to make an appointment with our Motability specialist.

Reviews at Sytner Mercedes-Benz of Stratford

  • Rating 5.0
    Amazing and Wonderful Experience!
    Response from Sytner Mercedes-Benz of Stratford
    Hi Arona J, Thank you for sharing your fabulous 5* rating for the team here at Mercedes-Benz of Stratford, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best Regards. Nicola Lee, Divisional Customer Experience Manager
  • Rating 3.0
    Got my vehicle back on the 8 jan coolant light still showing up think the leak is still there
    Response from Sytner Mercedes-Benz of Stratford
    Dear Lee, I am sorry to read of your experiences with Mercedes-Benz of Stratford and would like to take the time on behalf of the branch to personally apologise for the level of service that you have received. This is not the standard that we aim to deliver and I am saddened to hear that w e have fallen short on this occasion. So that we may assist you further please send your contact details as well as your vehicles registration toto our Aftersales Manager, Waqas Ahmed, waqasahmed@sytner.co.uk in order for us to liaise with the relevant management at the site and resolve this matter as soon as possible.
  • Rating 5.0
    Very good service
    Response from Sytner Mercedes-Benz of Stratford
    Hello Kevin, Thank you for sharing your fabulous 5* rating and review for the team here at Mercedes-Benz of Stratford, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best Regards. Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Great Costomer service
    Response from Sytner Mercedes-Benz of Stratford
    Hello Sabry, Thank you for sharing your fabulous 5* rating and review for the team here at Mercedes-Benz of Stratford, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best Regards. Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Great customer service
    Response from Sytner Mercedes-Benz of Stratford
    Hello George, Thank you for sharing your fabulous 5* rating and review for the team here at Mercedes-Benz of Stretford, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best Regards. Nicola Lee - Customer Experience Manager
  • Rating 1.0
    Treatment was terrible plus I have a disability
    Response from Sytner Mercedes-Benz of Stratford
    Dear Harchey, I am sorry to read of your experiences with Mercedes-Benz of Stratford and would like to take the time on behalf of the branch to personally apologise for the level of service that you have received. This is not the standard that we aim to deliver and I am saddened to hear that we have fallen short on this occasion. So that
    we may assist you further please send your contact details as well as your vehicles registration to richardfranklin@sytner.co.uk in order for us to liaise with the relevant management
    at the site and resolve this matter as soon as possible. Kind Regards, Richard Franklin, Head of Business.
  • Rating 5.0
    Good customer service
    Response from Sytner Mercedes-Benz of Stratford
    Hello Nola, Thank you for sharing your fantastic 5* rating for the team here at Mercedes-Benz of Stratford, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best regards, Nicola Lee - Divisional Customer Experience Manager
  • Rating 4.0
    Jordan and Duane were very helpful and friendly making my experience more pleasant.

    The reason for the rating is I had to rebook my appointment due to an error on Mercedes behalf
    Response from Sytner Mercedes-Benz of Stratford
    Hello Teresa, Thanks for sharing such great feedback about Jordan and Duane, your kind comments have made their day. Whilst it's really great that we delivered a 4* service, my team and I strive to provide a 5* service on every interaction, so if you have any specific comments on how we could enhance our customer experience, we would really welcome them. Thank you once again for your great feedback, we hope to welcome you again soon! Kind regards, Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Great service
    Response from Sytner Mercedes-Benz of Stratford
    Hello Anna, Thank you for sharing your 5* rating and review for the team here at Mercedes-Benz of Stratford, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best regards, Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Very good customer service
    Response from Sytner Mercedes-Benz of Stratford
    Hello Haney, Thank you for leaving an excellent 5* rating and review for Mercedes-Benz of Stratford, the team and I are really grateful and appreciate you taking the time to do so. If there is anything further we could help with, please don't hesitate to get in touch. Kind regards, Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    Great job!
    Thanks.
    So shame you are unable to collect Motability Cars anymore
    Response from Sytner Mercedes-Benz of Stratford
    Hello Monica, Thank you for awarding the team here at Mercedes-Benz of Stratford a fantastic 5* rating, it is appreciated! We are currently looking at our collection and delivery service for the future. We aim to be flexible as flexible as possible as we try to accommodate different service needs of our customers. Best regards, Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    My experience was outstanding great customer service from young man known as Jordan Clarke. Well done
    Response from Sytner Mercedes-Benz of Stratford
    Dear Grace, I am delighted to learn that your recent visit was a pleasurable one, as we always endeavour to provide our customers with the best experience possible.
    Thank you for taking the time out to share your great feedback and for awarding us a fantastic 5* rating. Your comments are important to us and very much
    appreciated. Kind Regards, Angela Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Great customer service
    Response from Sytner Mercedes-Benz of Stratford
    Hello Sofiyan, Thank you for taking the time to leave a 5* rating for the team here at Mercedes-Benz of Stratford, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best regards, Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Fantastic Staff
    Response from Sytner Mercedes-Benz of Stratford
    Hello Patrick, I’m extremely happy to learn that you enjoyed your experience with us here at Mercedes-Benz of Stratford. I have already shared your positive comments with the team who are delighted with your feedback. We look forward to your next visit and thank you for your ongoing support. Kind regards, Nicola Lee - Customer Experience Manager
  • Rating 1.0
    Terrible experience. Staff seem arrogant and making gestures about clients. Sniggering because i didbt know my registration number and gesturing to other staff. I will not be going back the state of the showroom was a absolute mess. Dirty floors. Leaves every where. No acknowledgement of customers. It seems as though customers were a total inconvenience to then laughing and joking. Very unprofessional service . I was surprised and disappointed. Reception staff very unfriendly absolutely shocking. The reception staff need training in customer services. Felt like I was in McDonald's.
    Response from Sytner Mercedes-Benz of Stratford
    Dear Nafiz, Thank you for taking the time to provide feedback on your experience with Mercedes-Benz of Stratford. We appreciate this feedback as is important for us to be able to address problems and resolve them to prevent them happening in the future. Kind Regards, Angela Blacklaw, Divisional Head of Customer Service.
  • Rating 4.0
    Great customer service
    Response from Sytner Mercedes-Benz of Stratford
    Good morning Tetley, Thank you for taking the time to submit your review following your recent visit to Mercedes-Benz of Stratford. Whilst it's really great that we delivered a 4* service, my team and I strive to provide a 5* service on every interaction, so if you have any specific comments on how we could enhance our customer experience, we would really welcome them. Thank you once again for your great feedback, we hope to welcome you again soon! Kind regards, Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    Good customer service
    Response from Sytner Mercedes-Benz of Stratford
    Hello Brandon, I am delighted to learn that your recent visit was a pleasurable one, we always endeavour to provide our customers with the best experience possible. Thank you for taking the time to leave us a fantastic 5* rating and review, your feedback is important to us, and very much appreciated. Kind regards, Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    Excellent customer service from Darko
    Response from Sytner Mercedes-Benz of Stratford
    Hello Tayelolu, I am delighted to learn that your visit was a pleasurable one, Darko always endeavour to provide our customers with the best experience possible. Thank you for taking the time to leave us a fantastic 5* rating and review, your feedback is important to us, and very much appreciated. Kind regards, Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    Excellent, keep up the good work!
    Response from Sytner Mercedes-Benz of Stratford
    Dear Jahanara, Thank you ever so much for this brilliant feedback concerning Mercedes-Benz of Stratford. We hope that the good experience you had will be repeated by many more of our valued customers. Kind Regards, Angela Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Meticulous and very satisfactory customer service

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