Motability Scheme at Evans Halshaw Citroen Darlington

Motability Scheme at Evans Halshaw Citroen Darlington

4.5
Rating 4.5
(38 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 13:00Closed Today
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Welcome to Evans Halshaw Citroen Darlington

Our trained Motability specialists are here to support you throughout the duration of your lease.

Evans Halshaw Citroen Darlington can help you by:

  • Servicing and maintaining your car
  • Arranging the MOT at the end of your lease

Contact Evans Halshaw Citroen Darlington on 01325488484 to make an appointment with our Motability specialist.

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Contact information

Address
Croft Road
Darlington DL3 8TL
GB
Get directions
Phone Number
Call Evans Halshaw Citroen Darlington on 01325 488484
01325 488484
01325 488484
Website

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Email

citroendarlington.appointment@evanshalshaw.com

Feedback

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Reviews

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Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 13:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability service specialists:

  • Diana Iverson
  • Stephanie Hipkins
  • Sarah-Jayne Brischuk
We recommend calling and booking an appointment before visiting.

Accessibility features at Evans Halshaw Citroen Darlington

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.
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Reviews at Evans Halshaw Citroen Darlington

  • Rating 3.0
    Not very good waited 10 mins for person to come even after I had a scheduled timed appointment. Reason told was short staffed. No person tending the front desk.
    Response from Evans Halshaw Citroen Darlington
    Hi Sandra,

    Thank you for your feedback. We will ensure that this is shared with the management team so that this can be taken on board.

    Thank you,
    Evans Halshaw Customer Services
  • Rating 5.0
    Good
    Response from Evans Halshaw Citroen Darlington
    Hi Amanda,

    Thank you for such a positive review.

    Have a wonderful day!
    Evans Halshaw Customer Services
  • Rating 4.0
    Very nice and knowledgeable salesman dealing with the motability side of things. The BIG letdown was that there was no car for a test drive. Hence only 4 stars. Apart from that all was OK.
    Response from Evans Halshaw Citroen Darlington
    Hi Michael,

    Thank you for your positive review.

    We're always happy to help!

    Have a great day!
    Evans Halshaw Customer Services
  • Rating 5.0
    Excellent receptionist Steph. Very helpful. Nothing was too much trouble for her. Service kept me informed and carried out work promptly. Superb.
    Response from Evans Halshaw Citroen Darlington
    Hi Li-Jade,

    Thank you for your positive review.

    We're always happy to help!

    Have a great day!
    Evans Halshaw Customer Services
  • Rating 4.0
    A few problems along the way, but it was eventually sorted and both Thomas and Nathan were excellent.
    Response from Evans Halshaw Citroen Darlington
    Hello Mark,

    Thank you for leaving this review.

    I'm pleased to hear that all of your problems were sorted eventually.

    Take care,
    Evans Halshaw Customer Services
  • Rating 5.0
    Great service
    Response from Evans Halshaw Citroen Darlington
    Hi Stuart,

    Thanks for the great rating!

    We are always happy to help,
    Evans Halshaw Customer Services
  • Rating 2.0
    Not the best handover. Given the keys and directed to the car outside on the forecourt (eg 4th on the right). No familiarisation with the controls given (keyless car). Disappointing. Still not familiar with all the features of the car
    Response from Evans Halshaw Citroen Darlington
    Hi Trish,

    We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.

    Take care,
    Evans Halshaw Customer Services
  • Rating 5.0
    Good service
    Response from Evans Halshaw Citroen Darlington
    Hi Susan,

    Thank you for your positive review.

    Have a great day!
    Evans Halshaw Customer Services
  • Rating 2.0
    Not the greatest experience I've had in over 20 years of motability vehicle services
    Response from Evans Halshaw Citroen Darlington
    Hi Rachel,

    Thank you for taking the time to review.

    I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

    If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

    Thank you,
    Evans Halshaw Customer Services
  • Rating 5.0
    Fab
    Response from Evans Halshaw Citroen Darlington
    Hi Michael,

    Thank you for the 5* review, we really appreciate it!

    Have a great day,
    Evans Halshaw Customer Services
  • Rating 1.0
    Disappointed to receive the car back unwashed. Usually done by other garages used
    Response from Evans Halshaw Citroen Darlington
    Hi Rachel,

    Thank you for sharing your experience.

    I’m sorry to hear that your vehicle didn’t receive the complimentary wash and vac.
    I will ensure that this feedback is passed over to the relevant leadership team so they can take this on board to ensure this doesn’t happen again in the future.

    Take care,
    Evans Halshaw Customer Services
  • Rating 5.0
    So helpful
    Response from Evans Halshaw Citroen Darlington
    Hi Matthew,

    A big thank you for leaving us a 5* review!

    Have a lovely day!
    Evans Halshaw Customer Services
  • Rating 5.0
    Great service only problem was lack of courtesy cars you have on site cancelled service on two occasions due to not having car available for me.they had to arrange pick up so service could be done both guys who picked up and return car were incredible both polite and courteous 10 stars .
    Response from Evans Halshaw Citroen Darlington
    Hi Susan,

    We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.

    We hope to see you again in the future.
    Evans Halshaw Customer Services
  • Rating 5.0
    Ex great hand over very good communication.
    Response from Evans Halshaw Citroen Darlington
    Hello Matthew,

    Thank you very much for taking the time to leave us this review!

    Our aim is to deliver a positive customer service.

    Have a great week!
    Evans Halshaw Customer Services
  • Rating 5.0
    Great service thank you Nathan Thompson
    Response from Evans Halshaw Citroen Darlington
    Hi Stuart,

    A big thank you for leaving us a 5* review!

    Have a lovely day!
    Evans Halshaw Customer Services
  • Rating 5.0
    Excellent customer service
    Response from Evans Halshaw Citroen Darlington
    Hi Christine,

    Thank you for choosing Evans Halshaw!

    All the best!
    Evans Halshaw Customer Services
  • Rating 5.0
    Brilliant support and advice from start to finish
    Response from Evans Halshaw Citroen Darlington
    Hi Tristan,

    We appreciate you leaving us a review - thank you!

    Have a nice day!
    Evans Halshaw Customer Services
  • Rating 5.0
    Very afficant service Very polite and friendly June carr
    Response from Evans Halshaw Citroen Darlington
    Hi June,

    Thank you so much for leaving us this great review.

    Have a lovely day!
    Evans Halshaw Customer Services
  • Rating 5.0
    Excellent service from start to finish kieron who delt with me was brilliant 5⭐️ service very professional I would come back my car is gorgeous love it Kathryn monteith x
    Response from Evans Halshaw Citroen Darlington
    Hi Toby,

    Thank you for taking the time to review us.

    You have really made our day!
    Evans Halshaw Customer Services
  • Rating 5.0
    Kieran O,Hegarty was very polite and realy helpful explaining everything could not asked for anyone better
    Response from Evans Halshaw Citroen Darlington
    Hi Raymond,

    We appreciate you taking the time to review us!

    I am very pleased everything was handled to your satisfaction!

    Enjoy your day!
    Evans Halshaw Customer Services

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