Motability Scheme at Lookers Volkswagen Darlington
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
West Auckland Road
Faverdale
Darlington DL3 0UX
GB
Phone Number
Call Lookers Volkswagen Darlington on 01325 353737
01325 353737
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | 11:00 - 15:00 |
Motability Scheme specialists:
- Ryan Macdonald
- Rachael Wright
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 13:00 |
| Sunday | Closed |
Motability service specialists:
- Mark Conner
- Amanda Potts
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Lookers Volkswagen Darlington
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening times
This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK - Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Lookers Volkswagen Darlington
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Lookers Volkswagen Darlington can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Lookers Volkswagen Darlington on 01325353737 to make an appointment with our Motability specialist.
Reviews at Lookers Volkswagen Darlington
- Rating 5.0Dec 2, 2025So far so good very knowledgeable lady & made me feel at ease. I’ve used motorbility for 13 years & VW always have a high level of customer service.
- Rating 5.0Nov 18, 2025The young gentleman was very friendly helpful and professional he was only a trainee but he is clearly going to be a great asset to the company.Response from Lookers Volkswagen DarlingtonNov 18, 2025Dear Jason H.,
Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with our team member. It's always encouraging to know that our trainees are making a great impression and are on their way to becoming valuable assets to our company. Your kind words and perfect rating mean a lot to us and motivate us to continue providing excellent service. We look forward to welcoming you back to Lookers Volkswagen Darlington in the future.
Best regards,
The Lookers Volkswagen Darlington Team - Rating 5.0Oct 22, 2025Absolutely brilliant ,Jen went above and beyond she was amazing!Response from Lookers Volkswagen DarlingtonOct 23, 2025Dear Katie C.,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Jen went above and beyond to provide you with an amazing experience at Lookers Volkswagen Darlington. Your feedback is incredibly valuable to us, and it’s fantastic to know that our team is meeting your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to seeing you again soon!
Best regards,
The Motability Scheme Team at Lookers Volkswagen Darlington - Rating 5.0Oct 21, 2025Jenn was amazing she went above and beyond to help me. Iv never had a new car before jenn explained everything from cameras to paper work to the products for the car. She was so knowledgeable about everything. I am so happy with my car its everything that I wanted and needed and fits me to a t. Thanks so much jenn for an unbelievable outstanding experience.Response from Lookers Volkswagen DarlingtonOct 22, 2025Dear Gemma S.,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your outstanding experience with Jenn at Lookers Volkswagen Darlington. It's fantastic to know that she was able to assist you so thoroughly and make your first new car purchase a memorable one. We strive to provide knowledgeable and personalized service to all our customers, and it's rewarding to hear that Jenn exceeded your expectations.
We're delighted that your new car is everything you wanted and needed. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you once again for your kind words and for choosing the Motability Scheme with us.
Kind regards
Lookers Customer Service & Resolution Team - Rating 5.0Oct 17, 2025My expierence with Ryan / darling was flawless - I struggled with other vw dealerships and had various cars ordered then cancelled and really seemed sites were against the mobility scheme.
Not with Ryan, he was very knowledgeable of the scheme and went above and beyond to make it a brilliant expierence.
A true gentlemanResponse from Lookers Volkswagen DarlingtonOct 20, 2025Dear John B.,
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Ryan provided you with such exceptional service and that your experience with the Motability Scheme at Lookers Volkswagen Darlington was flawless. It's wonderful to know that Ryan's knowledge and dedication made a significant difference for you, especially after facing challenges with other dealerships.
Your kind words and perfect rating are greatly appreciated, and they motivate us to continue delivering the highest level of service to all our customers. If there's anything more we can do for you in the future, please don't hesitate to reach out.
Thank you once again for your feedback.
Best regards,
Ann
Lookers Volkswagen Darlington - Rating 5.0Oct 16, 2025Jen was amazing she explained everything i needed to know. She helped us look around the cars I was interested in. Explained everything. 100% would go back here.Response from Lookers Volkswagen DarlingtonOct 16, 2025Hello Gemma S.,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience with Jen at Lookers Volkswagen Darlington. It's fantastic to know that she was able to provide you with all the information you needed and assist you in exploring the cars you were interested in. Your kind words and perfect rating mean a lot to us, and we are delighted to know you would choose to visit us again. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back!
Best regards,
The Lookers Volkswagen Darlington Team - Rating 5.0Oct 15, 2025Very helpful, informative and pleasantResponse from Lookers Volkswagen DarlingtonOct 15, 2025Dear Nicola O.,
Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service helpful, informative, and pleasant. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best possible experience for our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Volkswagen Darlington.
Best regards,
Ann
Motability Scheme Team
Lookers Volkswagen Darlington - Rating 5.0Sep 3, 2025Smooth transaction.
Very efficient handler.Response from Lookers Volkswagen DarlingtonSep 4, 2025Hello Raymond,
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that your transaction went smoothly and that you found our service efficient. Our team at Lookers Volkswagen Darlington is dedicated to providing the best experience possible, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Motability Scheme Team at Lookers Volkswagen Darlington - Rating 5.0Jul 29, 2025Very happy with the experienceResponse from Lookers Volkswagen DarlingtonJul 29, 2025Hello Nicolas H.,
Thank you so much for taking the time to share your positive experience with us at Lookers Volkswagen Darlington. We are thrilled to hear that you are very happy with the service you received. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Lookers Volkswagen Darlington Team - Rating 5.0Jun 24, 2025Looked after very well from start to finish. I had one person contact, who bent over backwards to make it a positive experience. Which it was.Response from Lookers Volkswagen DarlingtonJun 24, 2025Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards Volkswagen Darlington
- Rating 5.0May 29, 2025Jen was brilliant, explained all about the scheme etc. Always made sure we understood before carrying on, made sure we had no further questions. Lovely, pleasant and efficient.Response from Lookers Volkswagen DarlingtonMay 29, 2025Thank you so much for your kind words! We are so happy to hear that Jen was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
- Rating 5.0May 21, 2025Dealt with Jennifer, she was lovely. So helpful, answered all our questions and explained the whole process in detail.Response from Lookers Volkswagen DarlingtonMay 22, 2025Dear Melissa,
Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Jennifer. It's fantastic to know that she was able to assist you effectively and provide detailed explanations throughout the process. Your feedback is incredibly valuable to us, and we are delighted that you found our service helpful. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Volkswagen Darlington.
Best regards,
The Motability Scheme Team - Rating 5.0May 19, 2025Very polite,kept me up to date by text to my phone,work done on timeResponse from Lookers Volkswagen DarlingtonMay 21, 2025Dear Barry M.,
Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team polite and appreciated the updates we provided throughout your experience with us. It's great to know that the work was completed on time and met your expectations. Your feedback is incredibly valuable to us, and we are delighted to have earned a 5-star rating from you. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Volkswagen Darlington.
Best regards,
The Motability Scheme Team at Lookers Volkswagen Darlington - Rating 5.0Apr 17, 2025Great serviceResponse from Lookers Volkswagen DarlingtonApr 17, 2025Hello Denise,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a great experience with our service at Lookers Volkswagen Darlington. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Lookers Volkswagen Darlington Team - Rating 5.0Apr 8, 2025Excellent service Jen was very nice and knowledgeable and helped me with everything I neededResponse from Lookers Volkswagen DarlingtonApr 9, 2025Hi Victoria, Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon.
Kind regards
Lookers Customer Service & Resolution Team
- Rating 5.0Apr 8, 2025Jen was very good and looked after me from the minute I walked in to driving out of the garageResponse from Lookers Volkswagen DarlingtonApr 9, 2025Thank you so much for your kind words! We are so happy to hear that Jen was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
Kind regards
Lookers Customer Service & Resolution Team
- Rating 5.0Mar 31, 2025It was a excellent service the man tried his best to get me the best car I could get and friendly serviceResponse from Lookers Volkswagen DarlingtonApr 1, 2025We are delighted to hear that you had a positive experience that the staff were friendly and helpful.
- Rating 5.0Mar 18, 2025Excellent service as ever
First classResponse from Lookers Volkswagen DarlingtonMar 18, 2025Thank you for your kind words - we're glad to have been of service! - Rating 5.0Mar 14, 2025Helpful, considerate. Kept me informed throughout the process from booking to collection. Great service thank youResponse from Lookers Volkswagen DarlingtonMar 14, 2025Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
- Rating 5.0Mar 4, 2025Staff were friendly and helpfulResponse from Lookers Volkswagen DarlingtonMar 4, 2025Thank you for your kind words - we're glad to have been of service!
Thank you so much for taking the time to share your positive experience with us at Lookers Volkswagen Darlington. We are thrilled to hear that you found our team knowledgeable and that you felt at ease during your visit. It's wonderful to know that you have been with the Motability Scheme for 13 years and have consistently experienced a high level of customer service with Volkswagen.
Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your kind words and for choosing us for your mobility needs.
Kind regards
Lookers Customer Service & Resolution Team