Motability Scheme at Lookers Volkswagen Darlington

4.9
Rating 4.9
(105 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 10:00 - 16:00

Contact information

Address
West Auckland Road
Faverdale
Darlington DL3 0UX
GB
Phone Number
Call Lookers Volkswagen Darlington on 01325 353737
Email
Reviews
Visit dealer website

Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Michael Abraham
  • Ryan Macdonald
  • Rachael Wright
  • Brad Simons
  • Malaika Younis
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Mark Conner
  • Amanda Potts
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers Volkswagen Darlington

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers Volkswagen Darlington

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Lookers Volkswagen Darlington can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers Volkswagen Darlington on 01325353737 to make an appointment with our Motability specialist.

Reviews at Lookers Volkswagen Darlington

  • Rating 5.0
    Michael was excellent, very knowledgeable and extremely helpful. He answered all questions easily and made our decision on our new purchase with ease. Would definitely recommend.
  • Rating 5.0
    An excellent service Rachel was fantastic from the start and right till the end
  • Rating 5.0
    Micheal Abraham was excellent in the process of getting a mobility car took the time to explain everything to me was available to answer my calls
    Response from Lookers Volkswagen Darlington
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Thank you so much for your kind words! We are so happy to hear that michael abraham was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Very happy with the service
    Response from Lookers Volkswagen Darlington
    Hello Hannah, Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Excellent service, Rachael was very knowledgeable, friendly, caring. Kept us updated with everything, the car arrived quicker than expected. Rachael is a credit to VW.
    Response from Lookers Volkswagen Darlington
    Thank you so much for your kind words! We are so happy to hear that Rachael was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
    Regards

    Amy
  • Rating 5.0
    Real easy there's staff to help all the way Pick whot add on you need and just wait
    Response from Lookers Volkswagen Darlington
    Thank you for your kind words - we're glad to have been of service!

    Regards
    Amy
  • Rating 5.0
    Excellent friendly service fast to respond to my queries very knowledgeable staff made me feel at home and comfortable to ask any questions Rachael put me at ease the first moment we meet overall exceptional customer service Kerry basnett
    Response from Lookers Volkswagen Darlington
    Thank you so much for your kind words! We are so happy to hear that Rachael was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
    Regards
    Amy
  • Rating 5.0
    Professional, diligent, courteous.
    Response from Lookers Volkswagen Darlington
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Rachel has completed a fantastic job sorting my car out. Given the obstacles that she was presented with along the journey to getting my car to me. Spending time on the phone to motability as my order was on hold due to my name issues to getting my personal reg plate on super quick. Contacting me even she was busy or away from the office. She has been awesome. I would highly recommend her to deal with motability customers. She was proficient, cool,calm and collected. Very professional. Dedicated to all that she did for me.
    Well done Rachel.
    Response from Lookers Volkswagen Darlington
    Thank you so much for your kind words! We are so happy to hear that Rachael was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Good customer service, kept updated, good courtesy car
    Response from Lookers Volkswagen Darlington
    Thank you so much for your kind words! We are so happy to hear that we were able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
    Regards

    Amy
  • Rating 5.0
    Great customer service
    Response from Lookers Volkswagen Darlington
    Hello Hunter Thank you for taking the time to leave us a review about your visit.
    Regards
    Amy
  • Rating 5.0
    Great service experience great very helpful and kind
    Response from Lookers Volkswagen Darlington
    Thank you for your kind words - we're glad to have been of service!
    Regards
    Amy
  • Rating 5.0
    Rachael was very professional and knew her products, excellent service from a customer point of view
    Response from Lookers Volkswagen Darlington
    Hello,

    Thank you for the great review and the feedback we really appreciate it. We look forward to welcoming you back to the business again soon.

    Kind regards.
    Ashleigh
  • Rating 5.0
    So helpful
    Response from Lookers Volkswagen Darlington
    Hello

    Thank you for taking the time to leave us a 5 star review. We hope you have a great day!

    Thank you
    Ashleigh
  • Rating 5.0
    Everything was fine.
    Response from Lookers Volkswagen Darlington
    Hello Harry S.. Thank you for taking the time to leave us a review about your visit. Kind regards
  • Rating 5.0
    Excellent service and great customer experience. Good frequent communication to keep me informed of progress. Rachael Wright very courteous and professional.
    Response from Lookers Volkswagen Darlington
    Hi Geoffrey Thank you so much for your kind words! We are so happy to hear that Rachael was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review. Kind regards
  • Rating 5.0
    Excellent exceptional
    Response from Lookers Volkswagen Darlington
    HI Andrea Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Micheal was great, I was so happy with the service he provided and I am happy with my new car. Thank you very much Paul
    Response from Lookers Volkswagen Darlington
    Thank you so much for your kind words! We are so happy to hear that Micheal was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Great service
    Response from Lookers Volkswagen Darlington
    Hi Jake, Thank you for your kind words - we're glad to have been of service! Kind regards.
  • Rating 5.0
    Nice staff and great service would highly recommend
    Response from Lookers Volkswagen Darlington
    Hi Paul, Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Lookers Volkswagen Darlington receives the recognition they deserve. Many thanks, Kind regards

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