Motability Scheme at Vertu Vauxhall Durham

4.9
Rating 4.9
(440 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Vauxhall Durham

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Vauxhall Durham can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Vauxhall Durham on 01913750000 to make an appointment with our Motability specialist.

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Contact information

Address
Abbey Road
Pity Me
Durham DH1 5DQ
GB
Get directions
Phone Number
Call Vertu Vauxhall Durham on 0191 375 0000
0191 375 0000
0191 375 0000
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Alison Stafford
  • David Hutchinson
  • Gary Hann
  • Mark Eldridge
  • James Collins
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Barrie Watson
  • Michael Jordan
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Vauxhall Durham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Vauxhall Durham

  • Rating 5.0
    Very quick to help and book the car in, kept informed throughout the process

    Really happy overall
    Response from Vertu Vauxhall Durham
    Hello Jon E.,

    Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you were very happy with the service you received at Vertu Vauxhall Durham. It's wonderful to know that our team was quick to assist and kept you informed throughout the process. Your feedback is greatly appreciated and will be shared with the team. We look forward to serving you again in the future!

    Best regards,
    Liza.
  • Rating 5.0
    Excellent service, Mark was amazing
    Response from Vertu Vauxhall Durham
    Hello Beverly,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service and that Mark made such a positive impression. Your feedback is incredibly valuable to us, and it’s great to know that we are meeting your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 5.0
    Great sails man gary of durham very pleased on aspects
    Response from Vertu Vauxhall Durham
    Hello Olwen D.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with Gary at our Durham location. Your satisfaction is our top priority, and it's fantastic to know that you were pleased with all aspects of your visit. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza.
  • Rating 5.0
    Mark was extremely pleasant and friendly, very please, thank you
    Response from Vertu Vauxhall Durham
    Dear Beverly

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with Mark at Vertu Vauxhall Durham. Your kind words about his pleasant and friendly service mean a lot to us. We are committed to providing excellent service to all our customers, and it's always rewarding to know when we've succeeded. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 4.0
    Staff friendly and offered us a lift to the local shops as there wasn't a courtesy car available
    Response from Vertu Vauxhall Durham
    Hello Christine

    Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff friendly and accommodating. We always strive to provide the best service possible, and it's great to know that offering a lift to the local shops helped make your visit more convenient.

    We appreciate your understanding regarding the availability of a courtesy car and are continuously working to improve our services. Your feedback is invaluable in helping us enhance the experience for all our customers.

    If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to Vertu Vauxhall Durham in the future.

    Best regards,

    Dean
  • Rating 5.0
    Helpfull, friendly,lnformative,
    Response from Vertu Vauxhall Durham
    Hello David

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team helpful, friendly, and informative during your visit. Providing excellent service is our top priority, and it's always rewarding to know that we have met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Vertu Vauxhall Durham.

    Best regards,

    Dean
  • Rating 5.0
    First class service from friendly, professional and exceptionally knowledgeable staff.
    Response from Vertu Vauxhall Durham
    Hello Paul
    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you received first-class service from our team at Vertu Vauxhall Durham. Our staff takes great pride in being friendly, professional, and knowledgeable, and it's fantastic to know that this made a positive impact on your experience. Your feedback is greatly appreciated and will be shared with the team. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards, Dawn
    The Vertu Vauxhall Durham Team
  • Rating 5.0
    Very helpful
    Response from Vertu Vauxhall Durham
    Hello Stephen T.,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you found our service very helpful. At Vertu Vauxhall Durham, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Matthew
  • Rating 5.0
    Excellent service
    Response from Vertu Vauxhall Durham
    Hello Bernadette,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service during your visit to Vertu Vauxhall Durham. Our team is dedicated to providing the best experience possible, and your feedback is incredibly valuable to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Dean
  • Rating 5.0
    Very friendly staff, very quick and efficient service.
    Response from Vertu Vauxhall Durham
    Hello Rebecca,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff friendly and our service quick and efficient. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Kind regards,
    Matthew
  • Rating 5.0
    Brilliant professional friendly staff great job done thanks Vauxhall Durham
    Response from Vertu Vauxhall Durham
    Hello John J.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a brilliant experience with our professional and friendly staff at Vertu Vauxhall Durham. It's fantastic to know that we were able to meet your expectations and provide you with a great service. Your feedback is greatly appreciated and motivates us to continue delivering the best for our customers. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Dean
  • Rating 5.0
    Excellent
    Response from Vertu Vauxhall Durham
    Hello Marie

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with us at Vertu Vauxhall Durham. Your feedback is incredibly important to us, and it’s great to know that we met your expectations. If you have any more comments or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Dean
  • Rating 5.0
    Great experience, professional, efficient & funny personnel!
    Response from Vertu Vauxhall Durham
    Hello Neil P.,

    Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had a great experience at Vertu Vauxhall Durham. Our team takes pride in being professional, efficient, and adding a bit of humor to the mix, so it's fantastic to know that it made a positive impact on your visit.

    Your kind words and perfect rating truly motivate us to continue delivering the best service possible. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

    Thanks again for your support!

    Kind regards,
    Matthew
  • Rating 5.0
    The salesman was very knowledgeable and friendly
    Response from Vertu Vauxhall Durham
    Hello Leslie,

    Thank you for your wonderful review! We're thrilled you had a positive experience with our friendly and knowledgeable salesman. Your satisfaction is our priority. If you need assistance in the future, don’t hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Durham.

    Kind regards,
    Kerry
  • Rating 5.0
    Great service all round no complaints
    Response from Vertu Vauxhall Durham
    Hello Dawn D.,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience with our service at Vertu Vauxhall Durham. Your feedback is incredibly valuable to us, and it’s fantastic to know that we met your expectations. If you ever need any assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Kind regards,
    Matthew.
  • Rating 5.0
    Excellent service freindly and helpful thankyoou
    Response from Vertu Vauxhall Durham
    Dear Mark,

    Thank you for your great review! We are happy to hear that you had a good experience with our service at Vertu Vauxhall Durham. Our team works hard to be friendly and helpful, and we really appreciate your feedback. If you need anything else in the future, please feel free to contact us. We look forward to helping you again!

    Best regards,
    Kerry
  • Rating 5.0
    Fantastic man Paul assured me and was very helpful with this been my first car great communication and fantastic staff very happy
    Response from Vertu Vauxhall Durham
    Dear Claire

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Paul and our team were able to assist you effectively with your first car purchase. It's fantastic to know that you had a positive experience and felt supported throughout the process. Your kind words about our communication and staff mean a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car!

    Best regards,
    The Motability Scheme Team at Vertu Vauxhall Durham
  • Rating 5.0
    You went extra mile for me
    Response from Vertu Vauxhall Durham
    Hello Anthony

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with us at Vertu Vauxhall Durham. Going the extra mile for our customers is something we strive for every day, and it’s fantastic to know that our efforts made a difference for you. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards, Dawn
    The Vertu Vauxhall Durham Team
  • Rating 5.0
    ALI was excellent
    Response from Vertu Vauxhall Durham
    Dear Hannah Y.,

    Thank you so much for taking the time to leave us a review! We are thrilled to hear that Ali provided you with excellent service during your visit to Vertu Vauxhall Durham. Your feedback is incredibly valuable to us, and it’s always a pleasure to know that our team is meeting your expectations.

    If there’s anything else we can assist you with or if you have any further feedback, please don’t hesitate to reach out. We look forward to welcoming you back in the future.

    Best regards,

    Danielle
    Vertu Vauxhall Durham Team
  • Rating 5.0
    Ali is very friendly and professional at her job. The hand over of new car Ali explained in great detail and helped me set up my phone to the car.
    Response from Vertu Vauxhall Durham
    Dear Leslie

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Ali during the handover of your new car. It's great to know that her friendly and professional approach, along with her detailed explanations, made the process smooth and enjoyable for you. We are also glad she could assist you in setting up your phone to the car. Your feedback is greatly appreciated and will be shared with Ali and the team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car!

    Best regards,
    Dean

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