Motability Scheme at Vertu Vauxhall Durham

4.9
Rating 4.9
(424 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Vauxhall Durham

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Vauxhall Durham can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Vauxhall Durham on 01913750000 to make an appointment with our Motability specialist.

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Contact information

Address
Abbey Road
Pity Me
Durham DH1 5DQ
GB
Get directions
Phone Number
Call Vertu Vauxhall Durham on 0191 375 0000
0191 375 0000
0191 375 0000
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Alison Stafford
  • David Hutchinson
  • Gary Hann
  • Mark Eldridge
  • James Collins
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Barrie Watson
  • Michael Jordan
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Vauxhall Durham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Vauxhall Durham

  • Rating 5.0
    Fantastic man Paul assured me and was very helpful with this been my first car great communication and fantastic staff very happy
    Response from Vertu Vauxhall Durham
    Dear Claire

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Paul and our team were able to assist you effectively with your first car purchase. It's fantastic to know that you had a positive experience and felt supported throughout the process. Your kind words about our communication and staff mean a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car!

    Best regards,
    The Motability Scheme Team at Vertu Vauxhall Durham
  • Rating 5.0
    You went extra mile for me
    Response from Vertu Vauxhall Durham
    Hello Anthony

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with us at Vertu Vauxhall Durham. Going the extra mile for our customers is something we strive for every day, and it’s fantastic to know that our efforts made a difference for you. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards, Dawn
    The Vertu Vauxhall Durham Team
  • Rating 5.0
    ALI was excellent
    Response from Vertu Vauxhall Durham
    Dear Hannah Y.,

    Thank you so much for taking the time to leave us a review! We are thrilled to hear that Ali provided you with excellent service during your visit to Vertu Vauxhall Durham. Your feedback is incredibly valuable to us, and it’s always a pleasure to know that our team is meeting your expectations.

    If there’s anything else we can assist you with or if you have any further feedback, please don’t hesitate to reach out. We look forward to welcoming you back in the future.

    Best regards,

    Danielle
    Vertu Vauxhall Durham Team
  • Rating 5.0
    Ali is very friendly and professional at her job. The hand over of new car Ali explained in great detail and helped me set up my phone to the car.
    Response from Vertu Vauxhall Durham
    Dear Leslie

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Ali during the handover of your new car. It's great to know that her friendly and professional approach, along with her detailed explanations, made the process smooth and enjoyable for you. We are also glad she could assist you in setting up your phone to the car. Your feedback is greatly appreciated and will be shared with Ali and the team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car!

    Best regards,
    Dean
  • Rating 5.0
    Ali was so helpful with the whole process
    Response from Vertu Vauxhall Durham
    Hello Sarah B.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Ali was able to assist you effectively throughout the process. Providing excellent service is our top priority, and it's always rewarding to know when we've succeeded. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Durham.

    Best regards,
    Keith
  • Rating 5.0
    Alison is a credit to the company and she made everything go smoothly. I wouldn’t go anywhere else
    Response from Vertu Vauxhall Durham
    Hello Sarah B.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Alison was able to make your experience with us smooth and enjoyable. She truly is a valuable member of our team, and your kind words will surely make her day. We are delighted to know that you wouldn't consider going anywhere else, and we look forward to serving you again in the future.

    Kind regards,
    Matthew
  • Rating 5.0
    Very friendly , efficient and very happy with service and extra touch of car wash
    Thankyou will definitely return to Vertu Durham
    Response from Vertu Vauxhall Durham
    Dear Hilary

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you found our service friendly and efficient, and that you appreciated the extra touch of a car wash. It's fantastic to know that you were very happy with your experience at Vertu Vauxhall Durham. Kind regards, Dean
  • Rating 5.0
    Amazing nothing was a bother for her . Lovely lady
    Response from Vertu Vauxhall Durham
    Hello Katrina M.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an amazing experience with us and that our team member was able to assist you so well. Your kind words and perfect rating mean a lot to us. We strive to provide the best service possible, and it’s always rewarding to know when we’ve succeeded. If you have any further needs or questions, please don’t hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Liza.
  • Rating 5.0
    Great service very helpful
    Response from Vertu Vauxhall Durham
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    Very helpful and explained everything through out the process. Was a well earned 5 star
    Response from Vertu Vauxhall Durham
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    so helpful thank you so much .
    Response from Vertu Vauxhall Durham
    Good afternoon Bramwell. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Always fab service
    Response from Vertu Vauxhall Durham
    Good afternoon John. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Very well looked after a pleasure to deal with.
    Response from Vertu Vauxhall Durham
    Good afternoon Alan. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean.
  • Rating 5.0
    Excellent t experience from start to finish. Gary was brilliant and explained everything so we were fully informed
    Response from Vertu Vauxhall Durham
    Thank you so much for your kind words! We are so happy to hear that Gary was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

  • Rating 5.0
    My experience was excellent thanks
    Response from Vertu Vauxhall Durham
    Thank you for taking your time to leave this great review! Kind regards Dawn
  • Rating 5.0
    Exellent service from staff
    Response from Vertu Vauxhall Durham
    Good afternoon Joseph. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    My experience with Alison was fast and easy I couldn't of asked for a better experience.
    Response from Vertu Vauxhall Durham
    Hi Lewis. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Alison and the team. We hope to see you again soon. Happy motoring, Kerry
  • Rating 5.0
    Great can not find fault very professional explained the whole process it was a great experience and very very helpful
    Response from Vertu Vauxhall Durham
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
  • Rating 2.0
    Very poor wife in hospital wanted £50 to pick car up live half a mile away
    Response from Vertu Vauxhall Durham
    Good afternoon Diane. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT2DL2803 Kind regards, Dean
  • Rating 5.0
    Fantastic service from start to finish, Alison was very helpful and handled everything for me.
    Response from Vertu Vauxhall Durham
    Good afternoon Tony. Thank you so much for your kind words! We are so happy to hear that Alison was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

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