Motability Scheme at Vertu Vauxhall Durham

4.9
Rating 4.9
(453 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Vauxhall Durham

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Vauxhall Durham can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Vauxhall Durham on 01913750000 to make an appointment with our Motability specialist.

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Contact information

Address
Abbey Road
Pity Me
Durham DH1 5DQ
GB
Get directions
Phone Number
Call Vertu Vauxhall Durham on 0191 375 0000
0191 375 0000
0191 375 0000
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Alison Stafford
  • David Hutchinson
  • Gary Hann
  • Mark Eldridge
  • James Collins
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Barrie Watson
  • Michael Jordan
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Vauxhall Durham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Vauxhall Durham

  • Rating 5.0
    Excellent. The sales lady Alison couldn't have been more helpful
    Response from Vertu Vauxhall Durham
    Hello Lynne,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with us at Vertu Vauxhall Durham. Alison will be delighted to know that her assistance made a positive impact on your visit. We always strive to provide the best service possible, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza
  • Rating 5.0
    It was excellent very friendly service and very helpful
    Response from Vertu Vauxhall Durham
    Hello Billy-joe,

    Thank you for your feedback! We're glad to hear you had a great experience with our team at Vertu Vauxhall Durham. Providing friendly service is our priority, and we appreciate your support. If you need anything else, feel free to reach out. We look forward to serving you again!

    Best regards,
    Kerry
  • Rating 5.0
    Brilliant customer service and work
    Response from Vertu Vauxhall Durham
    Hello Russell,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had a brilliant experience with our customer service and work at Vertu Vauxhall Durham. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Keith
  • Rating 5.0
    Excellent customer service from Gary Hann at Durham branch . Gary was friendly and informative with all my questions kept me updated from ordering to collection.
    Thank you
    Response from Vertu Vauxhall Durham
    Hello Stephen

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear about the excellent customer service you received from Gary Hann at our Durham branch. It's wonderful to know that he was able to assist you effectively and keep you informed throughout the process. Your feedback is greatly appreciated and will be shared with Gary and the team. We look forward to serving you again in the future.

    Best regards,
    Keith
  • Rating 5.0
    Alison was lovely! She went through everything in detail and helped with any questions we had.
    Response from Vertu Vauxhall Durham
    Hello Matthew

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Alison was able to assist you thoroughly and address all your questions. Providing detailed and helpful service is something we strive for, and it's great to know Alison delivered that experience for you. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Durham.

    Best regards,
    Keith
  • Rating 5.0
    Excellent customer service
    Response from Vertu Vauxhall Durham
    Hello Paul

    Thank you so much for taking the time to leave us a fantastic review! We are thrilled to hear that you received excellent customer service during your visit to Vertu Vauxhall Durham. Our team is dedicated to providing the best experience possible, and your feedback means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Keith
  • Rating 5.0
    As usual my experience was amazing from start to finish. Its never been any different, the people there are so warm and friendly and helpful. Id recommend bristol street motors on Abbey road to anyone.❤️
    Response from Vertu Vauxhall Durham
    Hello Paul K.,

    Thank you so much for your wonderful review! We're thrilled to hear that your experience with us was amazing from start to finish. Our team at Bristol Street Motors on Abbey Road takes great pride in providing warm, friendly, and helpful service to all our customers. Your recommendation means a lot to us, and we're delighted to have earned your trust and satisfaction. We look forward to welcoming you back in the future!

    Kind regards,
    Matthew
  • Rating 5.0
    Brilliant very friendly made welcome been disabled was so comfortable to talk and explained very clear to understanding everything how things work
    Response from Vertu Vauxhall Durham
    Hello Peter A.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you felt welcomed and comfortable during your visit. Our team strives to ensure that all our customers have a clear understanding of how everything works, and it's great to know that we succeeded in making your experience a positive one. Your feedback is incredibly valuable to us, and we look forward to assisting you again in the future.

    Best regards,
    Matthew
  • Rating 5.0
    I've already completed this. They were brilliant.
    Response from Vertu Vauxhall Durham
    Hello Janet,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a brilliant experience with us at Vertu Vauxhall Durham. Your feedback is incredibly valuable, and it’s fantastic to know that we met your expectations. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Matthew
  • Rating 5.0
    Excellent start to finish
    Response from Vertu Vauxhall Durham
    Hello James M.,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an excellent experience from start to finish at Vertu Vauxhall Durham. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Matthew
  • Rating 5.0
    Absolutely wonderful. Very professional, clear information given, polite and courteous.
    Response from Vertu Vauxhall Durham
    Dear Janet M.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our service professional and that the information provided was clear and helpful. Our team strives to be polite and courteous, and it is rewarding to know that we met your expectations.

    Your feedback is greatly appreciated and motivates us to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Warm regards,
    Matthew
  • Rating 5.0
    Brilliant
    Great service
    Response from Vertu Vauxhall Durham
    Hello Peter L.,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had a brilliant experience with our service at Vertu Vauxhall Durham. Your feedback is incredibly important to us, and it’s wonderful to know that we met your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Keith
  • Rating 5.0
    Gary was amazing
    Response from Vertu Vauxhall Durham
    Hello Kayleigh,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Gary provided you with an amazing experience at Vertu Vauxhall Durham. Our team is dedicated to offering the best service possible, and it's always rewarding to know when we've succeeded. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Vertu Vauxhall Durham Team
  • Rating 5.0
    Very quick to help and book the car in, kept informed throughout the process

    Really happy overall
    Response from Vertu Vauxhall Durham
    Hello Jon E.,

    Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you were very happy with the service you received at Vertu Vauxhall Durham. It's wonderful to know that our team was quick to assist and kept you informed throughout the process. Your feedback is greatly appreciated and will be shared with the team. We look forward to serving you again in the future!

    Best regards,
    Liza.
  • Rating 5.0
    Excellent service, Mark was amazing
    Response from Vertu Vauxhall Durham
    Hello Beverly,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service and that Mark made such a positive impression. Your feedback is incredibly valuable to us, and it’s great to know that we are meeting your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 5.0
    Great sails man gary of durham very pleased on aspects
    Response from Vertu Vauxhall Durham
    Hello Olwen D.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with Gary at our Durham location. Your satisfaction is our top priority, and it's fantastic to know that you were pleased with all aspects of your visit. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza.
  • Rating 5.0
    Mark was extremely pleasant and friendly, very please, thank you
    Response from Vertu Vauxhall Durham
    Dear Beverly

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with Mark at Vertu Vauxhall Durham. Your kind words about his pleasant and friendly service mean a lot to us. We are committed to providing excellent service to all our customers, and it's always rewarding to know when we've succeeded. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 4.0
    Staff friendly and offered us a lift to the local shops as there wasn't a courtesy car available
    Response from Vertu Vauxhall Durham
    Hello Christine

    Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff friendly and accommodating. We always strive to provide the best service possible, and it's great to know that offering a lift to the local shops helped make your visit more convenient.

    We appreciate your understanding regarding the availability of a courtesy car and are continuously working to improve our services. Your feedback is invaluable in helping us enhance the experience for all our customers.

    If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to Vertu Vauxhall Durham in the future.

    Best regards,

    Dean
  • Rating 5.0
    Helpfull, friendly,lnformative,
    Response from Vertu Vauxhall Durham
    Hello David

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team helpful, friendly, and informative during your visit. Providing excellent service is our top priority, and it's always rewarding to know that we have met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Vertu Vauxhall Durham.

    Best regards,

    Dean
  • Rating 5.0
    First class service from friendly, professional and exceptionally knowledgeable staff.
    Response from Vertu Vauxhall Durham
    Hello Paul
    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you received first-class service from our team at Vertu Vauxhall Durham. Our staff takes great pride in being friendly, professional, and knowledgeable, and it's fantastic to know that this made a positive impact on your experience. Your feedback is greatly appreciated and will be shared with the team. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards, Dawn
    The Vertu Vauxhall Durham Team

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