Motability Scheme at Vertu Vauxhall Durham

4.9
Rating 4.9
(492 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Vauxhall Durham

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Vauxhall Durham can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Vauxhall Durham on 01913750000 to make an appointment with our Motability specialist.

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Contact information

Address
Abbey Road
Pity Me
Durham DH1 5DQ
GB
Get directions
Phone Number
Call Vertu Vauxhall Durham on 0191 375 0000
0191 375 0000
0191 375 0000
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Alison Stafford
  • David Hutchinson
  • Gary Hann
  • James Collins
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Barrie Watson
  • Michael Jordan
  • Katie Waters
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Vauxhall Durham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Vauxhall Durham

  • Rating 5.0
    Ali was absolutely fantastic, nothing was too much for her, she went through everything including all the different gadgets and she answered all question we asked to our understandace... She said we could come back in a week to ask more or if there was something we didn't know or have forgotten she would take some time to answer anything we were unsure about. Overall Ali is fabulous
    Response from Vertu Vauxhall Durham
    Dear Derek

    Thank you so much for taking the time to share your wonderful feedback about your experience with us at Vertu Vauxhall Durham. We are thrilled to hear that Ali provided you with such exceptional service and that she was able to assist you with all your questions and needs. It's great to know that her dedication and knowledge made a positive impact on your visit.

    We are committed to ensuring our customers have the best experience possible, and your kind words affirm the hard work and dedication of our team. If you have any more questions or need further assistance, please don't hesitate to reach out or visit us again. We look forward to welcoming you back soon.

    Best regards,

    Keith
  • Rating 5.0
    Excellent booked straight in and used tiolet what looks like a 5star hotel ammulate
    Response from Vertu Vauxhall Durham
    Hello Louise,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that your experience with us felt like a 5-star hotel visit. Our team at Vertu Vauxhall Durham is dedicated to providing excellent service, and it's great to know that you were pleased with your visit. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to welcoming you back in the future!

    Best regards,
    Keith
  • Rating 5.0
    Alison was absolutely lovely; she made me feel so relaxed and did not push me into a decision about any other vehicle, which I thought was lovely. I couldn't have asked for a nicer person to deal with.
    Response from Vertu Vauxhall Durham
    Hello Sara

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Alison made your experience at Vertu Vauxhall Durham so pleasant and relaxing. It's great to know that her approach made you feel comfortable and supported in your decision-making process. We strive to provide the best service possible, and your kind words are truly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again in the future!

    Best regards,
    Keith
  • Rating 5.0
    Couldn’t be more helpful and friendly
    Response from Vertu Vauxhall Durham
    Hello Claire

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our team helpful and friendly. Providing excellent service is our top priority, and it’s always rewarding to know that we’ve met your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to seeing you again at Vertu Vauxhall Durham.

    Best regards,
    Keith
  • Rating 5.0
    Very friendly and helpful
    Response from Vertu Vauxhall Durham
    Hello Russell

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our team very friendly and helpful. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Durham.

    Best regards,
    Keith
  • Rating 5.0
    Everything went smoothly. Car picked up and returned, this service was a godsend to me.
    Response from Vertu Vauxhall Durham
    Dear Ann

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that everything went smoothly and that our service was a godsend to you. Your satisfaction is our top priority, and your kind words and perfect rating mean a lot to our team.

    If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards, Dawn

  • Rating 5.0
    Absolutely amazing
    Response from Vertu Vauxhall Durham
    Hello Henry,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an amazing experience with us at Vertu Vauxhall Durham. Your feedback is incredibly valuable and motivates our team to continue providing the best service possible. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards, Dawn
  • Rating 5.0
    Great
    Response from Vertu Vauxhall Durham
    Hello Daniel,

    Thank you so much for taking the time to leave us a fantastic review! We're thrilled to hear that you had a great experience with us at Vertu Vauxhall Durham. Your feedback is incredibly valuable and motivating for our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza
  • Rating 5.0
    Everything went well had a waiting appointment car came back washing looking great
    Response from Vertu Vauxhall Durham
    Hello Peter,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that your experience with us went smoothly and that you were pleased with the service, especially the condition of your car after the appointment. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Matthew
  • Rating 5.0
    Excellent service what more can you ask that is why we always use this dealership
    Response from Vertu Vauxhall Durham
    Hello Kathleen,

    Thank you so much for your wonderful review! We are thrilled to hear that you consistently receive excellent service from us. Your continued trust and support mean a lot to our team at Vertu Vauxhall Durham. We look forward to serving you again in the future. If there's anything more we can do for you, please don't hesitate to let us know.

    Best regards,
    Matthew
  • Rating 5.0
    The gentleman who saw to us was absolutely lovely and friendly.

    Very professional attitude.
    A pleasure to deal with.
    Response from Vertu Vauxhall Durham
    Hello Michelle,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with our team member. It's great to know that you found the service both friendly and professional. We strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 5.0
    My husband said they were good
    Response from Vertu Vauxhall Durham
    Hello Marsha,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that your husband had a positive experience with us at Vertu Vauxhall Durham. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    I loved it Alison was amazing 🤩 she was so kind helpful and she went above and beyond to make sure we got a car that we liked and was suitable for my husband’s disability and she kept us in the loop always can’t recommend her enough thank you so much Alison :)
    Response from Vertu Vauxhall Durham
    Dear Michael

    Thank you so much for taking the time to share your wonderful experience with us at Vertu Vauxhall Durham. We are thrilled to hear that Alison provided you with exceptional service and was able to assist you in finding a car that suits your husband's needs. Your kind words and high rating mean a lot to us, and we will be sure to pass along your compliments to Alison. We strive to ensure all our customers feel supported and informed throughout their journey with us, and it's fantastic to know we achieved that with you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Warm regards,

    Dean
  • Rating 5.0
    Very helpful
    Response from Vertu Vauxhall Durham
    Hello Derek,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you found our service very helpful. At Vertu Vauxhall Durham, we strive to provide the best experience for our customers, and your feedback is greatly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza.
  • Rating 5.0
    Very pleasant, helpful and informative women who made our car experience enjoyable
    Response from Vertu Vauxhall Durham
    Hello Robert,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a pleasant and enjoyable experience with our team at Vertu Vauxhall Durham. Our staff takes great pride in being helpful and informative, and it's always rewarding to know that our efforts have made a positive impact on your car experience.

    If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    Liza
  • Rating 1.0
    Wasn't just mot my car got recovered on 22 October by rac with diagnostic issues. Heard no more about my cars progress untill I rang vertu myself on 4th November to see if I could collect my car. Then to be told it won't be ready till the 6 November. Nobody at all bothered to contact me to keep me in formed. Nightmare just trying to ring them to speak to someone.
    Response from Vertu Vauxhall Durham
    Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref YTMP1111 Kind regards Dawn
  • Rating 5.0
    Excellent 👍 our sales man Gary was very very good nothing was a bother couldn't get better
    Response from Vertu Vauxhall Durham
    Hello Audrey,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with us at Vertu Vauxhall Durham. Gary will be delighted to know that his efforts made your visit enjoyable and hassle-free. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again in the future!

    Best regards,
    Liza
  • Rating 5.0
    Excellent service and looking forward to collecting the car
    Response from Vertu Vauxhall Durham
    Hello Jason,

    Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent experience with our service at Vertu Vauxhall Durham. Your satisfaction is our top priority, and it's great to know that we met your expectations.

    We are just as excited for you to collect your car and hope it brings you many enjoyable journeys. If you have any questions or need further assistance, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,

    Liza
  • Rating 5.0
    Very pleased with the service I received
    Response from Vertu Vauxhall Durham
    Hello Graham,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you were very pleased with the service you received at Vertu Vauxhall Durham. Our team is dedicated to providing the best possible experience for our customers, and it's fantastic to know we met your expectations.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Matthew
  • Rating 5.0
    Ali was absolutely amazing. I had A LOT problems with my previous car. Which could not be fixed. She went above and beyond to help me get a new one I could not fault her
    Response from Vertu Vauxhall Durham
    Dear Rachel H.,

    Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear about your positive experience with Ali at Vertu Vauxhall Durham. It's fantastic to know that she was able to assist you in finding a new car and went above and beyond to ensure your satisfaction. Your kind words and perfect rating mean a lot to us, and we are grateful for your support. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Chloe

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