Motability Scheme at Vertu Vauxhall Durham

4.9
Rating 4.9
(459 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Vauxhall Durham

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Vauxhall Durham can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Vauxhall Durham on 01913750000 to make an appointment with our Motability specialist.

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Contact information

Address
Abbey Road
Pity Me
Durham DH1 5DQ
GB
Get directions
Phone Number
Call Vertu Vauxhall Durham on 0191 375 0000
0191 375 0000
0191 375 0000
Website

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Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Alison Stafford
  • David Hutchinson
  • Gary Hann
  • Mark Eldridge
  • James Collins
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Barrie Watson
  • Michael Jordan
  • Katie Waters
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Vauxhall Durham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Vauxhall Durham

  • Rating 5.0
    Considerate and respectful!
    Collected early morning, then delivered in good time late afternoon!
    Much appreciated 👍🏻😊
    Response from Vertu Vauxhall Durham
    Hello Denise,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service considerate and respectful. Ensuring timely and efficient service is something we strive for, and it's great to know we met your expectations. Your kind words and perfect rating mean a lot to us. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Dean
  • Rating 5.0
    Staff friendly and polite and the process was smooth and exactly as described.
    Response from Vertu Vauxhall Durham
    Hello Morgan R.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff friendly and polite and that the process met your expectations. Providing a smooth and seamless experience is always our goal, and your feedback reassures us that we are on the right track. If you have any more comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Durham.

    Best regards,
    Liza
  • Rating 5.0
    Alison was fantastic
    So helpful
    She is a credit to your company.
    Response from Vertu Vauxhall Durham
    Hello Stuart,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Alison provided you with fantastic service and was so helpful during your visit. She truly is a valuable member of our team, and your kind words will certainly be shared with her. We are delighted to have met your expectations and look forward to welcoming you back to Vertu Vauxhall Durham in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    Dean
  • Rating 5.0
    So simple and easy highly recommend
    Response from Vertu Vauxhall Durham
    Hello David,

    Thank you for leaving us a great review! We're happy to hear that you found the process simple and easy. Your recommendation means a lot to us, and we're glad we could meet your expectations. If you need any more help or have any questions, please feel free to reach out. We look forward to serving you again!

    Best regards,
    Kerry
  • Rating 5.0
    We dealt with Allison she made us feel welcome and accommodated Talked, very polite and talked us through all we needed to know

    First class service, lovely woman thank you
    Response from Vertu Vauxhall Durham
    Hello Lee

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Allison made you feel welcome and provided you with first-class service. It's great to know that she was able to guide you through everything you needed to know in such a polite and accommodating manner.

    Your kind words mean a lot to us, and we will be sure to pass along your compliments to Allison. We strive to provide the best experience for our customers, and it's rewarding to know that we succeeded in your case.

    Thank you once again for your 5-star review. We look forward to welcoming you back to Vertu Vauxhall Durham in the future.

    Best regards,

    Dean
  • Rating 5.0
    Alison was fantastic. She explained everything brilliantly. I recommend Vauxhall brilliant.
    Response from Vertu Vauxhall Durham
    Hello Gary,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Alison provided you with fantastic service and explained everything brilliantly. Your recommendation means a lot to us, and we're delighted to know you had a positive experience at Vertu Vauxhall Durham. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Kerry
  • Rating 5.0
    Excellent. The sales lady Alison couldn't have been more helpful
    Response from Vertu Vauxhall Durham
    Hello Lynne,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with us at Vertu Vauxhall Durham. Alison will be delighted to know that her assistance made a positive impact on your visit. We always strive to provide the best service possible, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza
  • Rating 5.0
    It was excellent very friendly service and very helpful
    Response from Vertu Vauxhall Durham
    Hello Billy-joe,

    Thank you for your feedback! We're glad to hear you had a great experience with our team at Vertu Vauxhall Durham. Providing friendly service is our priority, and we appreciate your support. If you need anything else, feel free to reach out. We look forward to serving you again!

    Best regards,
    Kerry
  • Rating 5.0
    Brilliant customer service and work
    Response from Vertu Vauxhall Durham
    Hello Russell,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had a brilliant experience with our customer service and work at Vertu Vauxhall Durham. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Keith
  • Rating 5.0
    Excellent customer service from Gary Hann at Durham branch . Gary was friendly and informative with all my questions kept me updated from ordering to collection.
    Thank you
    Response from Vertu Vauxhall Durham
    Hello Stephen

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear about the excellent customer service you received from Gary Hann at our Durham branch. It's wonderful to know that he was able to assist you effectively and keep you informed throughout the process. Your feedback is greatly appreciated and will be shared with Gary and the team. We look forward to serving you again in the future.

    Best regards,
    Keith
  • Rating 5.0
    Alison was lovely! She went through everything in detail and helped with any questions we had.
    Response from Vertu Vauxhall Durham
    Hello Matthew

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Alison was able to assist you thoroughly and address all your questions. Providing detailed and helpful service is something we strive for, and it's great to know Alison delivered that experience for you. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Durham.

    Best regards,
    Keith
  • Rating 5.0
    Excellent customer service
    Response from Vertu Vauxhall Durham
    Hello Paul

    Thank you so much for taking the time to leave us a fantastic review! We are thrilled to hear that you received excellent customer service during your visit to Vertu Vauxhall Durham. Our team is dedicated to providing the best experience possible, and your feedback means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Keith
  • Rating 5.0
    As usual my experience was amazing from start to finish. Its never been any different, the people there are so warm and friendly and helpful. Id recommend bristol street motors on Abbey road to anyone.❤️
    Response from Vertu Vauxhall Durham
    Hello Paul K.,

    Thank you so much for your wonderful review! We're thrilled to hear that your experience with us was amazing from start to finish. Our team at Bristol Street Motors on Abbey Road takes great pride in providing warm, friendly, and helpful service to all our customers. Your recommendation means a lot to us, and we're delighted to have earned your trust and satisfaction. We look forward to welcoming you back in the future!

    Kind regards,
    Matthew
  • Rating 5.0
    Brilliant very friendly made welcome been disabled was so comfortable to talk and explained very clear to understanding everything how things work
    Response from Vertu Vauxhall Durham
    Hello Peter A.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you felt welcomed and comfortable during your visit. Our team strives to ensure that all our customers have a clear understanding of how everything works, and it's great to know that we succeeded in making your experience a positive one. Your feedback is incredibly valuable to us, and we look forward to assisting you again in the future.

    Best regards,
    Matthew
  • Rating 5.0
    I've already completed this. They were brilliant.
    Response from Vertu Vauxhall Durham
    Hello Janet,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a brilliant experience with us at Vertu Vauxhall Durham. Your feedback is incredibly valuable, and it’s fantastic to know that we met your expectations. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Matthew
  • Rating 5.0
    Excellent start to finish
    Response from Vertu Vauxhall Durham
    Hello James M.,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an excellent experience from start to finish at Vertu Vauxhall Durham. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Matthew
  • Rating 5.0
    Absolutely wonderful. Very professional, clear information given, polite and courteous.
    Response from Vertu Vauxhall Durham
    Dear Janet M.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our service professional and that the information provided was clear and helpful. Our team strives to be polite and courteous, and it is rewarding to know that we met your expectations.

    Your feedback is greatly appreciated and motivates us to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Warm regards,
    Matthew
  • Rating 5.0
    Brilliant
    Great service
    Response from Vertu Vauxhall Durham
    Hello Peter L.,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had a brilliant experience with our service at Vertu Vauxhall Durham. Your feedback is incredibly important to us, and it’s wonderful to know that we met your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Keith
  • Rating 5.0
    Gary was amazing
    Response from Vertu Vauxhall Durham
    Hello Kayleigh,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Gary provided you with an amazing experience at Vertu Vauxhall Durham. Our team is dedicated to offering the best service possible, and it's always rewarding to know when we've succeeded. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Vertu Vauxhall Durham Team
  • Rating 5.0
    Very quick to help and book the car in, kept informed throughout the process

    Really happy overall
    Response from Vertu Vauxhall Durham
    Hello Jon E.,

    Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you were very happy with the service you received at Vertu Vauxhall Durham. It's wonderful to know that our team was quick to assist and kept you informed throughout the process. Your feedback is greatly appreciated and will be shared with the team. We look forward to serving you again in the future!

    Best regards,
    Liza.

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