Motability Scheme at Pulman Volkswagen
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:00 10:30 - 16:30
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
Abbey Road Industrial Estate
Durham DH1 5HA
GB
Phone Number
Call Pulman Volkswagen on 0191 336 0030
0191 336 0030
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:00 10:30 - 16:30Toggle Hours
Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:00 10:30 - 16:30
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 19:00 |
| Tuesday | 08:30 - 19:00 |
| Wednesday | 08:30 - 19:00 |
| Thursday | 08:30 - 19:00 |
| Friday | 08:30 - 19:00 |
| Saturday | 08:30 - 17:00 |
| Sunday | 10:30 - 16:30 |
Motability Scheme specialists:
- Malcolm Galston
- Christopher Robinson
- Sophie Teal
- Matthew Walker
- Liam Cranston
We recommend calling and booking an appointment before visiting.
Service centre details 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:30 - 15:00Closed Today Toggle Hours
Service centre details
07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:30 - 15:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 08:30 - 15:00 |
| Sunday | Closed |
Motability service specialists:
- Phillip Arnott
- Jillian Morris
- Debbie Hunter
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Pulman Volkswagen
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening times
This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK - Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Pulman Volkswagen
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Pulman Volkswagen can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Pulman Volkswagen on 01913360030 to make an appointment with our Motability specialist.
Reviews at Pulman Volkswagen
- Rating 5.0Apr 4, 2025Great service many thanks
- Rating 5.0Apr 3, 2025Very quick and efficient service from the of house staff very goodResponse from Pulman VolkswagenApr 10, 2025Hi Catherine,
Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service to be quick and efficient. Our team at Pulman Volkswagen takes great pride in providing excellent service, and it’s always rewarding to receive such positive feedback from our valued customers.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again.
Best regards,
The Pulman Volkswagen Team - Rating 5.0Mar 31, 2025Absolutely perfect easy transaction, so friendly and informativeResponse from Pulman VolkswagenApr 2, 2025Hi Kay! Thank you, we're thrilled to see that you enjoyed your visit at Pulman Volkswagen Durham!
- Rating 5.0Mar 28, 2025Great guy
Friendly service.Response from Pulman VolkswagenApr 2, 2025Thank you for choosing us for your Motability car! We look forward to seeing you again soon. - Rating 5.0Mar 25, 2025Excellent from start to finish
Kept updated on progress
Hand over handled efficientlyResponse from Pulman VolkswagenApr 2, 2025Thank you for your kind words, John! We're so glad to have been of service! - Rating 5.0Mar 21, 2025he made me to feel it ease comfortable with the choice of my car. He was not pushy to see this is a car for you or not. He was very friendly and I would recommend him again to anyone.Response from Pulman VolkswagenMar 25, 2025Thank you for the great feedback, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Mar 12, 2025Lovely friendly staffResponse from Pulman VolkswagenMar 13, 2025Hi Steven, thank you for your positive feedback. We pride ourselves on our customer service here at Pulman and are so glad to hear you received a 5-star experience.
- Rating 5.0Mar 12, 2025They were very helpful and courteousResponse from Pulman VolkswagenMar 13, 2025Hello Sharon, we're thrilled to see that you enjoyed your visit at Pulman Volkswagen. Thank you!
- Rating 5.0Mar 7, 2025Liam took very good care of us with the hand over of new car . Helped with the change over of private reg also . Very pleasant young man . Very happy with everythingResponse from Pulman VolkswagenMar 11, 2025Thank you very much for leaving us a review, Jack. Customer feedback is extremely important to us and your wonderful comments will be shared with Liam and the team. We look forward to dealing with you again in the future. Happy motoring!
- Rating 5.0Feb 26, 2025Enjoyable with lots of advice and made me feel at easeResponse from Pulman VolkswagenFeb 27, 2025We are delighted to hear that you had an enjoyable experience, thank you for the 5-star review.
- Rating 5.0Feb 21, 2025Excellent serviceResponse from Pulman VolkswagenFeb 25, 2025Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
- Rating 5.0Feb 13, 2025Chris was very helpful and professional in every wayResponse from Pulman VolkswagenFeb 19, 2025Thank you for your kind words Stephen, we're glad to have been of service!
- Rating 4.0Feb 13, 2025Fine in the main was given a courtesy car. The only issue was they told me it would be ready for 5pm after having it all day but i had to wait until 5.45 before it was ready which was a little annoying.Response from Pulman VolkswagenFeb 19, 2025Hi Jillian, we're sorry to hear you were a little disappointed that your vehicle wasn't quite ready for the agreed time. We always seek to avoid this as best we can. We hope that the rest of your visit was faultless and look forward to welcoming you back to Pulman in the future. Thank you for your feedback.
- Rating 5.0Jan 28, 2025Excellent professional service by sofie tealResponse from Pulman VolkswagenJan 29, 2025Thank you for the great review! We really appreciate you taking the time to feedback.
- Rating 5.0Jan 21, 2025Fantastic serviceResponse from Pulman VolkswagenJan 22, 2025We're thrilled to see that you enjoyed your visit at Pulman Volkswagen. Thank you for your review!
- Rating 5.0Jan 20, 2025Fabulous wow I can not say anymore time to speak very understandingResponse from Pulman VolkswagenJan 21, 2025Thank you for choosing us for your Motability car! We look forward to seeing you again soon Neil.
- Rating 5.0Jan 6, 2025Excellent service from chris Robinson. Highly knowledgeable and professional, a credit ro your companyResponse from Pulman VolkswagenJan 7, 2025Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Chris receives the recognition he deserves. Many thanks John.
- Rating 5.0Jan 3, 2025Very well explained by Liam who took my orderResponse from Pulman VolkswagenJan 7, 2025Thank you very much for taking the time to leave this great feedback. We're glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership. Many thanks John!
- Rating 5.0Jan 2, 2025From the first phone call it was great the staff are really good the courtesy car was so nice the staff are really good at thier job .would highly recommend the service thank you all regard to all and the car passedResponse from Pulman VolkswagenJan 2, 2025Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
- Rating 5.0Dec 22, 2024Chris was excellent throughout the whole process, kept informed he was very polite and friendlyResponse from Pulman VolkswagenDec 30, 2024Thank you for the great review and the feedback on Chris, we really appreciate it. We look forward to welcoming you back to Pulman Volkswagen again soon. Kind regards.
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with our service at Pulman Volkswagen. Your feedback is incredibly important to us, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Pulman Volkswagen Team