Motability Scheme at Pulman Volkswagen
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:00 10:30 - 16:30
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
Abbey Road Industrial Estate
Durham DH1 5HA
GB
Phone Number
Call Pulman Volkswagen on 0191 336 0030
0191 336 0030
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:00 10:30 - 16:30Toggle Hours
Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:00 10:30 - 16:30
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 19:00 |
| Tuesday | 08:30 - 19:00 |
| Wednesday | 08:30 - 19:00 |
| Thursday | 08:30 - 19:00 |
| Friday | 08:30 - 19:00 |
| Saturday | 08:30 - 17:00 |
| Sunday | 10:30 - 16:30 |
Motability Scheme specialists:
- Malcolm Galston
- Christopher Robinson
- Sophie Teal
- Matthew Walker
- Liam Cranston
We recommend calling and booking an appointment before visiting.
Service centre details 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:30 - 15:00Closed Today Toggle Hours
Service centre details
07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:30 - 15:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 08:30 - 15:00 |
| Sunday | Closed |
Motability service specialists:
- Phillip Arnott
- Jillian Morris
- Debbie Hunter
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Pulman Volkswagen
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening times
This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK - Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Pulman Volkswagen
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Pulman Volkswagen can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Pulman Volkswagen on 01913360030 to make an appointment with our Motability specialist.
Reviews at Pulman Volkswagen
- Rating 3.0Jul 25, 2025I did not have the best experience, things could have gone a lot better.
- Rating 4.0Jun 27, 2025Good
- Rating 5.0Jun 9, 2025Response from Pulman VolkswagenJun 10, 2025Hello Martyn,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are thrilled to hear that you had a positive experience with the Motability Team at Pulman Volkswagen. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Pulman Volkswagen Durham - Rating 5.0May 21, 2025Happy with dealer for my cars MOTResponse from Pulman VolkswagenMay 22, 2025Hello Lorraine,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you are happy with your experience at Pulman Volkswagen. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Pulman Volkswagen Team - Rating 5.0May 17, 2025Chris at Pullman’s Volkswagen was so helpful he made sure he explained the full process to me and made sure I was 100% happy with my car, he kept me updated with every step of the processResponse from Pulman VolkswagenMay 22, 2025Hi Rhiannon,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Chris at Pulman Volkswagen. It's fantastic to know that he was able to guide you through the process and ensure your complete satisfaction with your car. Keeping our customers informed and happy is our top priority, and your kind words are a great testament to the team's efforts.
Best regards,
The Pulman Volkswagen Team - Rating 5.0May 14, 2025Great customer service, nice and quick and was very friendly. Great guy!Response from Pulman VolkswagenMay 14, 2025Hello Sean,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience.
Best regards,
The Pulman Volkswagen Team - Rating 5.0May 13, 2025Fantastic thank-you so muchResponse from Pulman VolkswagenMay 14, 2025Hello Neil,
Thank you - it is great to know that you would rate us as 5 stars, Neil. We're thrilled to hear that you had such a positive experience with us at Pulman Volkswagen. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!
Best regards,
The Pulman Volkswagen Team - Rating 5.0Apr 29, 2025An excellent experience all done as promised and on timeResponse from Pulman VolkswagenMay 1, 2025Hello Sheila,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had an excellent experience and that everything was done as promised and on time. Your satisfaction is our top priority, and your kind words mean a lot to our team.
If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Pulman Volkswagen.
Best regards,
Pulman Volkswagen Team - Rating 5.0Apr 29, 2025Chris was outstanding from start to finish always understanding about the issues I face with regards to mobility and mental health. Chris always put me first before anything else and made the whole process super easy. Very happy with the service provided.Response from Pulman VolkswagenMay 1, 2025Hi David,
Thank you so much for taking the time to share your experience with us. At Pulman Volkswagen, we strive to prioritise our customers' needs, and it's wonderful to know that Chris made the process easy and accommodating for you. Your feedback is greatly appreciated, and we are delighted that you are very happy with the service provided. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Pulman Volkswagen Team - Rating 5.0Apr 4, 2025Great service many thanksResponse from Pulman VolkswagenApr 10, 2025Hello John,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with our service at Pulman Volkswagen. Your feedback is incredibly important to us, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Pulman Volkswagen Team - Rating 5.0Apr 3, 2025Very quick and efficient service from the of house staff very goodResponse from Pulman VolkswagenApr 10, 2025Hi Catherine,
Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service to be quick and efficient. Our team at Pulman Volkswagen takes great pride in providing excellent service, and it’s always rewarding to receive such positive feedback from our valued customers.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again.
Best regards,
The Pulman Volkswagen Team - Rating 5.0Mar 31, 2025Absolutely perfect easy transaction, so friendly and informativeResponse from Pulman VolkswagenApr 2, 2025Hi Kay! Thank you, we're thrilled to see that you enjoyed your visit at Pulman Volkswagen Durham!
- Rating 5.0Mar 28, 2025Great guy
Friendly service.Response from Pulman VolkswagenApr 2, 2025Thank you for choosing us for your Motability car! We look forward to seeing you again soon. - Rating 5.0Mar 25, 2025Excellent from start to finish
Kept updated on progress
Hand over handled efficientlyResponse from Pulman VolkswagenApr 2, 2025Thank you for your kind words, John! We're so glad to have been of service! - Rating 5.0Mar 21, 2025he made me to feel it ease comfortable with the choice of my car. He was not pushy to see this is a car for you or not. He was very friendly and I would recommend him again to anyone.Response from Pulman VolkswagenMar 25, 2025Thank you for the great feedback, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Mar 12, 2025Lovely friendly staffResponse from Pulman VolkswagenMar 13, 2025Hi Steven, thank you for your positive feedback. We pride ourselves on our customer service here at Pulman and are so glad to hear you received a 5-star experience.
- Rating 5.0Mar 12, 2025They were very helpful and courteousResponse from Pulman VolkswagenMar 13, 2025Hello Sharon, we're thrilled to see that you enjoyed your visit at Pulman Volkswagen. Thank you!
- Rating 5.0Mar 7, 2025Liam took very good care of us with the hand over of new car . Helped with the change over of private reg also . Very pleasant young man . Very happy with everythingResponse from Pulman VolkswagenMar 11, 2025Thank you very much for leaving us a review, Jack. Customer feedback is extremely important to us and your wonderful comments will be shared with Liam and the team. We look forward to dealing with you again in the future. Happy motoring!
- Rating 5.0Feb 26, 2025Enjoyable with lots of advice and made me feel at easeResponse from Pulman VolkswagenFeb 27, 2025We are delighted to hear that you had an enjoyable experience, thank you for the 5-star review.
- Rating 5.0Feb 21, 2025Excellent serviceResponse from Pulman VolkswagenFeb 25, 2025Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
Thank you for taking the time to leave us a review. We're delighted to hear that you had a positive experience with the Motability Scheme at Pulman Volkswagen. We hope to welcome you back in the future.
Best regards,
The Pulman Volkswagen Team