Motability Scheme at Pulman Volkswagen Durham
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00Closed Today
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
Abbey Road Industrial Estate
Durham DH1 5HA
GB
Phone Number
Call Pulman Volkswagen Durham on 0191 336 0030
0191 336 0030
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00Closed Today Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 08:30 - 17:00 |
| Sunday | Closed |
Motability Scheme specialists:
- Malcolm Galston
- Christopher Robinson
- Sophie Teal
- Liam Cranston
We recommend calling and booking an appointment before visiting.
Service centre details 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:30 - 15:00Closed Today Toggle Hours
Service centre details
07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:30 - 15:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 08:30 - 15:00 |
| Sunday | Closed |
Motability service specialists:
- Phillip Arnott
- Jillian Morris
- Debbie Hunter
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Pulman Volkswagen Durham
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening times
This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK - Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Pulman Volkswagen Durham
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Pulman Volkswagen Durham can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Pulman Volkswagen Durham on 01913360030 to make an appointment with our Motability specialist.
Reviews at Pulman Volkswagen Durham
- Rating 5.0Jan 16, 2026Efficient and courteous
- Rating 5.0Jan 14, 2026Chris was amazing he’s such a genuine guy made everything really smooth process my mother has anxiety and he was always reinsuring her everything would be quick easy and simple
- Rating 5.0Jan 14, 2026Chris from Pulman was extremely helpful. He explained everything thoroughly and showed us everything on the carResponse from Pulman Volkswagen DurhamJan 15, 2026Hello Zoe,
Thank you for such a wonderful review! We're thrilled to hear that Chris was able to assist you effectively and provide a thorough explanation of everything you needed to know about the car. At Pulman Volkswagen Durham, we strive to offer the best service possible, and it's great to know that Chris made your experience a positive one.
Your feedback is incredibly valuable to us, and we're delighted to have earned a 5-star rating from you. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.
Best regards,
Pulman Volkswagen Durham Team - Rating 5.0Jan 3, 2026Chris was friendly and very informative in helping us choose, thanks a lot ChrisResponse from Pulman Volkswagen DurhamJan 8, 2026Hi Michael,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Chris was able to assist you effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Pulman Volkswagen Durham.
Best regards,
The Motability Scheme Team at Pulman Volkswagen Durham - Rating 5.0Dec 30, 2025Everything went well with garage friendly people done there job wellResponse from Pulman Volkswagen DurhamDec 31, 2025Hello Raymond,
Thank you so much for taking the time to leave us your 5* review! We're thrilled to hear that you had a great experience with us at Pulman Volkswagen Durham. Our team takes pride in providing friendly and efficient service, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
Pulman Volkswagen Durham Team - Rating 5.0Dec 30, 2025I can’t recommend Christopher enough. From start to finish he made the whole car process completely stress-free. He explained everything clearly, including the full process while I’m waiting to receive my car, which really put my mind at ease.
He was professional, honest, and is going to keep me updated every step of the way. Nothing was too much trouble and he genuinely went above and beyond to make sure everything was perfect. Absolutely outstanding service — thank you so much!Response from Pulman Volkswagen DurhamDec 31, 2025Hi Kiera,
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Christopher and that he was able to make the whole process stress-free for you. It's great to know that his professionalism and clear communication helped put your mind at ease.
We are proud to have team members like Christopher who are dedicated to providing outstanding service and going above and beyond for our customers. Your kind words and recommendation mean a lot to us.
If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to keeping you updated and ensuring everything continues to be perfect.
Thank you once again for your feedback and for choosing Pulman.
Best regards,
Pulman Volkswagen Durham Team - Rating 4.0Dec 14, 2025Amazing service...fantastic and very friendly as usual 😀 xResponse from Pulman Volkswagen DurhamDec 17, 2025Hello Diane,
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you found our service amazing and our team friendly. Your feedback is incredibly valuable to us, and we're always striving to provide the best experience possible. If there's anything more we can do to make your visits even better, please don't hesitate to let us know.
Best regards,
The Pulman Volkswagen Durham Team - Rating 5.0Dec 10, 2025First time there and couldn’t have been more helpfulResponse from Pulman Volkswagen DurhamDec 11, 2025Hello Derek,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your first visit to Pulman Volkswagen Durham was a positive one and that our team was able to assist you effectively. Providing helpful and friendly service is our top priority, and it's wonderful to know we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back soon!
Best regards,
The Pulman Volkswagen Durham Team - Rating 5.0Nov 19, 2025Great experience Chris helped me a lot 10/10Response from Pulman Volkswagen DurhamNov 19, 2025Hi Ashley,
Thank you so much for taking the time to share your experience with us! It's great to hear that Chris was able to assist you and that you had such a positive experience at Pulman Volkswagen. Your feedback is incredibly valuable to us, and we're delighted to know we met your expectations. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!
Best regards,
The Pulman Volkswagen Team - Rating 5.0Nov 17, 2025Christopher Robinson of VW Pullman Durham was very polite and courteous and very efficient which made the experience very easy to completeResponse from Pulman Volkswagen DurhamNov 18, 2025Hi Iain,
Thank you for taking the time to share your positive experience with us at Pulman Volkswagen. We are thrilled to hear that Chris provided you with such a fantastic and professional experience. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
The Pulman Volkswagen Team - Rating 5.0Nov 10, 2025Great service! Corrected errors from previous incorrect MOT carried out at a different garageResponse from Pulman Volkswagen DurhamNov 12, 2025Hello Jazmine,
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with our service team at Pulman Volkswagen, especially after a poor experience elsewhere - we're so glad we were able to help.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We hope to see you again!
Best regards,
The Pulman Volkswagen Team - Rating 5.0Nov 3, 2025Chris was an absolute pleasure , he was very helpful
And got us the car deal we wantedResponse from Pulman Volkswagen DurhamNov 6, 2025Hi Janet,
Thank you for taking the time to leave such a wonderful review. We are thrilled to hear that Chris was able to assist you in finding the car deal you wanted and that your experience with us was so positive. Your feedback is incredibly valuable to us, and we are delighted to know that we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We hope to see you again at Pulman Volkswagen.
Best regards,
The Pulman Volkswagen Team - Rating 5.0Oct 31, 2025Chris was very friendly and helpfulResponse from Pulman Volkswagen DurhamNov 6, 2025Hi Oakley,
Thank you for the amazing 5-star review! We're so pleased to hear that Chris was able to provide you with friendly and helpful service. Your feedback is incredibly important to us, and it’s great to know that we are meeting your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Pulman Volkswagen Team - Rating 5.0Oct 27, 2025Very knowable and easy to deal with. Quick procrssResponse from Pulman Volkswagen DurhamNov 5, 2025Hello Jazmine,
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you found our team knowledgeable and easy to deal with. It's great to know that the process was quick for you. Your feedback is incredibly valuable to us, and we're delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Pulman Volkswagen Motability Scheme Team - Rating 5.0Oct 21, 2025Pulmans were brilliant start to finishResponse from Pulman Volkswagen DurhamOct 23, 2025Hello Ian,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a brilliant experience with us from start to finish. At Pulman Volkswagen, we strive to provide the best service possible, and it’s incredibly rewarding to know that we met your expectations.
Your feedback is greatly appreciated and will be shared with the team. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
The Pulman Volkswagen Team - Rating 5.0Oct 14, 2025Absolutely amazing from start to finish, excellent communication, can not fault the help we receivedResponse from Pulman Volkswagen DurhamOct 16, 2025Hi Nikki,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an amazing experience with us from start to finish. We're so grateful for the positive feedback.
If there's anything else we can do for you in the future, please don't hesitate to get in touch.
Best regards,
The Pulman Volkswagen Motability Scheme Team - Rating 5.0Oct 14, 2025First class great information and help from Chris organised my new carResponse from Pulman Volkswagen DurhamOct 16, 2025Hello Jean,
Thank you for taking the time to leave such fantastic feedback! We're thrilled to hear that you had a first-class experience with us courtesy of Chris. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations.
Should you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your new car!
Best regards,
The Pulman Volkswagen Team - Rating 5.0Oct 6, 2025Chris was extremely helpful and answered all my questions. Would thoroughly recommendResponse from Pulman Volkswagen DurhamOct 7, 2025Hi Zoe,
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Chris was able to assist you effectively and that you found his help valuable. Your recommendation means a lot to us, and we are delighted to know that you had a positive experience at Pulman Volkswagen.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
The Pulman Volkswagen Team - Rating 5.0Sep 22, 2025Chris was brilliant
Couldn’t fault him in any wayResponse from Pulman Volkswagen DurhamSep 23, 2025Hi Gavin,
Thank you for taking the time to leave your review! We are thrilled to hear that Chris provided you with exceptional service. Your kind words and perfect rating mean a lot to us and motivate our team to continue delivering the best possible experience for our customers. If there's anything else we can assist you with, please don't hesitate to get in touch.
Best regards,
The Pulman Volkswagen Motability Scheme Team - Rating 5.0Sep 12, 2025Excellent service. Fully informed of what was being done to the car. Very welcoming staff. Complimentary hot drinks and nice waiting area. Very happy customer.Response from Pulman Volkswagen DurhamSep 18, 2025Hi Camilla,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had an excellent experience. It's great to know that our welcoming staff and the complimentary hot drinks made your visit even more enjoyable.
We truly appreciate your kind words and your 5-star rating. Your satisfaction is our top priority, and we're delighted to have you as a happy customer. If there's anything else we can do for you in the future, please don't hesitate to reach out.
Best regards,
The Pulman Volkswagen Team
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that Chris was able to make the process smooth and reassuring for both you and your mother. We truly appreciate your kind words and the perfect rating. If there's anything else we can do for you in the future, please don't hesitate to reach out.
Best regards,
The Pulman Volkswagen Durham Team