Motability Scheme at Pulman Volkswagen

4.8
Rating 4.8
(80 reviews)
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:00 10:30 - 16:30

Contact information

Address
Abbey Road Industrial Estate
Durham DH1 5HA
GB
Phone Number
Call Pulman Volkswagen on 0191 336 0030
Email
Reviews
Visit dealer website

Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:00 10:30 - 16:30
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 19:00
Tuesday08:30 - 19:00
Wednesday08:30 - 19:00
Thursday08:30 - 19:00
Friday08:30 - 19:00
Saturday08:30 - 17:00
Sunday10:30 - 16:30

Motability Scheme specialists:

  • Malcolm Galston
  • Lisa Dalton
  • Sophie Teal
  • Matthew Walker
  • Liam Cranston
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:30 - 15:00
SundayClosed

Motability service specialists:

  • Phillip Arnott
  • Debbie Hunter
We recommend calling and booking an appointment before visiting.
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Accessibility features at Pulman Volkswagen

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Pulman Volkswagen

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Pulman Volkswagen can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Pulman Volkswagen on 01913360030 to make an appointment with our Motability specialist.

Reviews at Pulman Volkswagen

  • Rating 5.0
    No issues, all went smoothly
    Response from Pulman Volkswagen
    Hi David, thank you for the fantastic five-star review! Happy driving.
  • Rating 5.0
    Excellent service explained everything highly recommened
    Response from Pulman Volkswagen
    Hi Sheila, thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    very good
    Response from Pulman Volkswagen
    Hi Barry, thank you for the fantastic five-star review! We hope to see you again soon at Pulman Volkswagen Durham. Thank you.
  • Rating 5.0
    Very good service lovely gentleman overall brilliant service definitely recommend
    Response from Pulman Volkswagen
    Hi Donnas, thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Went above and beyond to help us, not a single complaint about the service, would be recommending ti everyone
    Response from Pulman Volkswagen
    Hi Daniel, thank you for taking the time to leave a fantastic five-star review! We hope to see you again soon at Pulman Volkswagen Durham. Thank you.
  • Rating 5.0
    Malcolm was very helpful and showing us all the instruments in their car. A nice video was sent as well so we can watch that again if we have forgotten anything really good.
    Response from Pulman Volkswagen
    Hi Nigel, thank you for taking the time to leave us this fantastic five-star review, your comments have been passed to Management to ensure that Malcolm receives recognition for his fantastic customer service which he provided to you. Thank you!
  • Rating 5.0
    Was very helpful and honest about car choice easy to talk to and made you feel welcome
    Response from Pulman Volkswagen
    Hi Shay, thank you for your kind words - we're glad to have been of service!
  • Rating 4.0
    I gave 4 stare because I was not informed that the car was ready to be picked up. I had to chase them up. Otherwise I would have given 5 stars.
    Response from Pulman Volkswagen
    Hi Graham, thank you for taking the time to leave a review! We apologise about any miscommunication and that you had to wait longer to receive your car. Thank you for your patience and understanding.
  • Rating 5.0
    Very knowledgeable and super helpful.
    Response from Pulman Volkswagen
    Hi Laura, thank you for taking the time to leave a five-star review! We are glad you received a fantastic customer experience and we hope to see you again soon at Pulman Volkswagen Durham. Have a great day!
  • Rating 5.0
    A very good and professional service throughout.
    Response from Pulman Volkswagen
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Excellent, had a lovely young man who dealt with my mobility scheme, thank you Liam Cranston
    Response from Pulman Volkswagen
    Hi Beverly, thank you so much for your kind words! We are so happy to hear that Liam was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Very good customer service, thank you
    Response from Pulman Volkswagen
    Hi Lauren, thank you for the fantastic five-star review! We hope to see you again soon at Pulman Volkswagen Durham. Thank you.
  • Rating 5.0
    Every detail was taken care of and Malcolm was very professional in the way he dealt with it
    Response from Pulman Volkswagen
    Hi Ian, thank you for taking the time to leave us this brilliant five-star review, your comments have been passed to Management to ensure that Malcolm receives recognition for his fantastic customer service which he provided to you. Thank you for choosing Pulman.
  • Rating 5.0
    Excellent customer service
    Response from Pulman Volkswagen
    Hi John, thank you for taking the time to leave us a fantastic five-star review! We hope to see you again soon at Pulman Volkswagen Durham. Thank you for choosing Pulman.
  • Rating 5.0
    Brilliant customer service
    Response from Pulman Volkswagen
    Hi Barbara, thank you for the five-star review! We hope to see you again soon at Pulman Volkswagen Durham. Thank you!
  • Rating 5.0
    Great customer service
    Response from Pulman Volkswagen
    Hi Maggie, thank you for the fantastic five-star review! We hope to see you again soon at Pulman Volkswagen Durham! Thank you.
  • Rating 5.0
    Cud not fault them especially the mobility man Robert he cud not fault him .
    Response from Pulman Volkswagen
    Hi Karen, thank you for taking the time to leave a fantastic five-star review! Thank you for choosing Pulman.
  • Rating 5.0
    Excellent service!!
    Response from Pulman Volkswagen
    Hi Nigel, thank you for the fantastic five-star review! Have a fantastic day. Thank you for choosing Pulman.
  • Rating 5.0
    Great customer service
    Response from Pulman Volkswagen
    Hi Salsabeel, thank you for the five-star review! We hope to see you again soon at Pulman Volkswagen Durham. Thank you.
  • Rating 5.0
    Great customer service. Excellent communication. Friendly staff. Service completed quickly and the car was well valeted too. Enjoyed the complimentary coffee and lunch in cafe dafte too. Thank you.
    Response from Pulman Volkswagen
    Hi John, thank you for taking the time to leave a five-star review! We are glad you received a fantastic customer experience and lovely to hear you enjoyed your coffee and lunch! We hope to see you again soon at Pulman Volkswagen Durham. Thank you.

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