Motability Scheme at Pulman Volkswagen

4.8
Rating 4.8
(153 reviews)
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:00 10:30 - 16:30
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Contact information

Address
Abbey Road Industrial Estate
Durham DH1 5HA
GB
Get directions
Phone Number
Call Pulman Volkswagen on 0191 336 0030
0191 336 0030
0191 336 0030
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:00 10:30 - 16:30
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 19:00
Tuesday08:30 - 19:00
Wednesday08:30 - 19:00
Thursday08:30 - 19:00
Friday08:30 - 19:00
Saturday08:30 - 17:00
Sunday10:30 - 16:30

Motability Scheme specialists:

  • Malcolm Galston
  • Christopher Robinson
  • Sophie Teal
  • Matthew Walker
  • Liam Cranston
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:30 - 15:00
SundayClosed

Motability service specialists:

  • Phillip Arnott
  • Jillian Morris
  • Debbie Hunter
We recommend calling and booking an appointment before visiting.
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Accessibility features at Pulman Volkswagen

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Pulman Volkswagen

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Visit dealer website

Pulman Volkswagen can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Pulman Volkswagen on 01913360030 to make an appointment with our Motability specialist.

Visit dealer website

Reviews at Pulman Volkswagen

  • Rating 5.0
    Excellent service. Fully informed of what was being done to the car. Very welcoming staff. Complimentary hot drinks and nice waiting area. Very happy customer.
  • Rating 5.0
    Good service and advice
  • Rating 5.0
    Christopher Robinson of Pullman Volkswagen Durham was very polite very helpful and nothing was a trouble and he answered all of our questions
    Response from Pulman Volkswagen
    Hi Iain,

    Thank you so much for taking the time to share your positive experience with us at Pulman Volkswagen. We are thrilled to hear that Christopher provided you with excellent service and was able to assist you with all your questions. Your feedback is incredibly valuable to us, and it’s wonderful to know that he made your visit enjoyable and hassle-free.

    Thank you for choosing Pulman, we hope to see you again in the future!

    Best regards,

    Pulman Volkswagen Team
  • Rating 5.0
    Great help
    Response from Pulman Volkswagen
    Hello Ashley,

    Thank you for your 5-star review! We are so happy to hear that you found our assistance helpful. At Pulman Volkswagen, we strive to provide the best service possible, and it's wonderful to know that we met your expectations.

    We look forward to serving you again in the future!

    Best regards,
    The Pulman Volkswagen Team
  • Rating 5.0
    Had a very good experience with Chris Robinson, explained everything to us
    Response from Pulman Volkswagen
    Hi Vicky,

    Thank you so much for taking the time to share your experience with us at Pulman Volkswagen. We are thrilled to hear that Chris Robinson was able to provide you with such a positive experience and that everything was explained clearly. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again.

    Best regards,
    The Pulman Volkswagen Team
  • Rating 5.0
    Fabulous
    Response from Pulman Volkswagen
    Hi Sheena,

    Thank you for your review! We are thrilled to hear that you had a fabulous experience at Pulman Volkswagen Durham. Our team is dedicated to providing the best service possible, and your feedback truly means a lot to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Pulman Volkswagen Team
  • Rating 4.0
    Good service apart from they didn’t have time to wash car. Felt like they’d had car all day and couldn’t be bothered. As they had more expensive cars to deal with possibly.
    Response from Pulman Volkswagen
    Hello George,

    Thank you for taking the time to share your feedback with us. We're glad to hear that you were pleased with the service overall. However, we apologise for not being able to wash your car during your visit. We understand how important this aspect of our service is to our customers, and are sorry for any inconvenience this may have caused.

    We strive to provide the best possible experience for all our customers, and your feedback is invaluable in helping us improve.

    Thank you once again for your review, and we hope to have the opportunity to serve you next time.

    Best regards,
    The Pulman Volkswagen Team
  • Rating 5.0
    Chris was really nice and helpful through the full experience
    Response from Pulman Volkswagen
    Hi Matthew,

    Thank you so much for taking the time to leave us your feedback. We are thrilled to hear that Chris was able to provide you with a helpful and pleasant experience throughout your visit. At Pulman Volkswagen, we strive to offer the best service possible, and it's always rewarding to know when we've succeeded. Your feedback is greatly appreciated and will be shared with Chris and the rest of our team.

    If you have any further questions or need assistance in the future, please don't hesitate to get in touch.

    Kind regards,

    The Pulman Volkswagen Team
  • Rating 5.0
    Brilliant he was polite very efficient explained all the work he had done
    Response from Pulman Volkswagen
    Hi Hannah,

    Thank you for taking the time to leave such a wonderful review! We're so happy to hear that you had a brilliant experience with us at Pulman Volkswagen. Your feedback is incredibly valuable to us, and we are delighted that we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Pulman Volkswagen Team
  • Rating 3.0
    I did not have the best experience, things could have gone a lot better.
    Response from Pulman Volkswagen
    Hello Garry,

    Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. We strive to provide the best service possible, and your comments are invaluable in helping us improve.

    If you have any specific concerns or suggestions on how we can enhance your experience, please feel free to reach out to us directly. We are committed to making things right and ensuring a better experience for you in the future.

    Thank you again for your feedback.

    Best regards,
    Pulman Volkswagen Motability Team
  • Rating 4.0
    Good
    Response from Pulman Volkswagen
    Hello Marc,

    Thank you for taking the time to leave us a review. We're delighted to hear that you had a positive experience with the Motability Scheme at Pulman Volkswagen. We hope to welcome you back in the future.

    Best regards,
    The Pulman Volkswagen Team
  • Rating 5.0
    Response from Pulman Volkswagen
    Hello Martyn,

    Thank you so much for taking the time to leave us a fantastic 5-star review! We are thrilled to hear that you had a positive experience with the Motability Team at Pulman Volkswagen. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Pulman Volkswagen Durham
  • Rating 5.0
    Happy with dealer for my cars MOT
    Response from Pulman Volkswagen
    Hello Lorraine,

    Thank you so much for taking the time to leave us a review! We are thrilled to hear that you are happy with your experience at Pulman Volkswagen. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Pulman Volkswagen Team
  • Rating 5.0
    Chris at Pullman’s Volkswagen was so helpful he made sure he explained the full process to me and made sure I was 100% happy with my car, he kept me updated with every step of the process
    Response from Pulman Volkswagen
    Hi Rhiannon,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Chris at Pulman Volkswagen. It's fantastic to know that he was able to guide you through the process and ensure your complete satisfaction with your car. Keeping our customers informed and happy is our top priority, and your kind words are a great testament to the team's efforts.

    Best regards,
    The Pulman Volkswagen Team
  • Rating 5.0
    Great customer service, nice and quick and was very friendly. Great guy!
    Response from Pulman Volkswagen
    Hello Sean,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience.

    Best regards,
    The Pulman Volkswagen Team
  • Rating 5.0
    Fantastic thank-you so much
    Response from Pulman Volkswagen
    Hello Neil,

    Thank you - it is great to know that you would rate us as 5 stars, Neil. We're thrilled to hear that you had such a positive experience with us at Pulman Volkswagen. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Pulman Volkswagen Team
  • Rating 5.0
    An excellent experience all done as promised and on time
    Response from Pulman Volkswagen
    Hello Sheila,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had an excellent experience and that everything was done as promised and on time. Your satisfaction is our top priority, and your kind words mean a lot to our team.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Pulman Volkswagen.

    Best regards,
    Pulman Volkswagen Team
  • Rating 5.0
    Chris was outstanding from start to finish always understanding about the issues I face with regards to mobility and mental health. Chris always put me first before anything else and made the whole process super easy. Very happy with the service provided.
    Response from Pulman Volkswagen
    Hi David,

    Thank you so much for taking the time to share your experience with us. At Pulman Volkswagen, we strive to prioritise our customers' needs, and it's wonderful to know that Chris made the process easy and accommodating for you. Your feedback is greatly appreciated, and we are delighted that you are very happy with the service provided. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Pulman Volkswagen Team
  • Rating 5.0
    Great service many thanks
    Response from Pulman Volkswagen
    Hello John,

    Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with our service at Pulman Volkswagen. Your feedback is incredibly important to us, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Pulman Volkswagen Team
  • Rating 5.0
    Very quick and efficient service from the of house staff very good
    Response from Pulman Volkswagen
    Hi Catherine,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service to be quick and efficient. Our team at Pulman Volkswagen takes great pride in providing excellent service, and it’s always rewarding to receive such positive feedback from our valued customers.

    If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again.

    Best regards,

    The Pulman Volkswagen Team

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