Motability Scheme at Pulman Volkswagen
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:00 10:30 - 16:30
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
Abbey Road Industrial Estate
Durham DH1 5HA
GB
Phone Number
Call Pulman Volkswagen on 0191 336 0030
0191 336 0030
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:00 10:30 - 16:30Toggle Hours
Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:00 10:30 - 16:30
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 19:00 |
| Tuesday | 08:30 - 19:00 |
| Wednesday | 08:30 - 19:00 |
| Thursday | 08:30 - 19:00 |
| Friday | 08:30 - 19:00 |
| Saturday | 08:30 - 17:00 |
| Sunday | 10:30 - 16:30 |
Motability Scheme specialists:
- Malcolm Galston
- Christopher Robinson
- Sophie Teal
- Matthew Walker
- Liam Cranston
We recommend calling and booking an appointment before visiting.
Service centre details 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:30 - 15:00Closed Today Toggle Hours
Service centre details
07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:30 - 15:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 08:30 - 15:00 |
| Sunday | Closed |
Motability service specialists:
- Phillip Arnott
- Jillian Morris
- Debbie Hunter
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Pulman Volkswagen
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening times
This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK - Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Pulman Volkswagen
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Pulman Volkswagen can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Pulman Volkswagen on 01913360030 to make an appointment with our Motability specialist.
Reviews at Pulman Volkswagen
- Rating 5.0Nov 3, 2025Chris was an absolute pleasure , he was very helpful
And got us the car deal we wanted - Rating 5.0Oct 31, 2025Chris was very friendly and helpfulResponse from Pulman VolkswagenNov 6, 2025Hi Oakley,
Thank you for the amazing 5-star review! We're so pleased to hear that Chris was able to provide you with friendly and helpful service. Your feedback is incredibly important to us, and it’s great to know that we are meeting your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Pulman Volkswagen Team - Rating 5.0Oct 27, 2025Very knowable and easy to deal with. Quick procrssResponse from Pulman VolkswagenNov 5, 2025Hello Jazmine,
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you found our team knowledgeable and easy to deal with. It's great to know that the process was quick for you. Your feedback is incredibly valuable to us, and we're delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Pulman Volkswagen Motability Scheme Team - Rating 5.0Oct 21, 2025Pulmans were brilliant start to finishResponse from Pulman VolkswagenOct 23, 2025Hello Ian,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a brilliant experience with us from start to finish. At Pulman Volkswagen, we strive to provide the best service possible, and it’s incredibly rewarding to know that we met your expectations.
Your feedback is greatly appreciated and will be shared with the team. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
The Pulman Volkswagen Team - Rating 5.0Oct 14, 2025Absolutely amazing from start to finish, excellent communication, can not fault the help we receivedResponse from Pulman VolkswagenOct 16, 2025Hi Nikki,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an amazing experience with us from start to finish. We're so grateful for the positive feedback.
If there's anything else we can do for you in the future, please don't hesitate to get in touch.
Best regards,
The Pulman Volkswagen Motability Scheme Team - Rating 5.0Oct 14, 2025First class great information and help from Chris organised my new carResponse from Pulman VolkswagenOct 16, 2025Hello Jean,
Thank you for taking the time to leave such fantastic feedback! We're thrilled to hear that you had a first-class experience with us courtesy of Chris. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations.
Should you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your new car!
Best regards,
The Pulman Volkswagen Team - Rating 5.0Oct 6, 2025Chris was extremely helpful and answered all my questions. Would thoroughly recommendResponse from Pulman VolkswagenOct 7, 2025Hi Zoe,
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Chris was able to assist you effectively and that you found his help valuable. Your recommendation means a lot to us, and we are delighted to know that you had a positive experience at Pulman Volkswagen.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
The Pulman Volkswagen Team - Rating 5.0Sep 22, 2025Chris was brilliant
Couldn’t fault him in any wayResponse from Pulman VolkswagenSep 23, 2025Hi Gavin,
Thank you for taking the time to leave your review! We are thrilled to hear that Chris provided you with exceptional service. Your kind words and perfect rating mean a lot to us and motivate our team to continue delivering the best possible experience for our customers. If there's anything else we can assist you with, please don't hesitate to get in touch.
Best regards,
The Pulman Volkswagen Motability Scheme Team - Rating 5.0Sep 12, 2025Excellent service. Fully informed of what was being done to the car. Very welcoming staff. Complimentary hot drinks and nice waiting area. Very happy customer.Response from Pulman VolkswagenSep 18, 2025Hi Camilla,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had an excellent experience. It's great to know that our welcoming staff and the complimentary hot drinks made your visit even more enjoyable.
We truly appreciate your kind words and your 5-star rating. Your satisfaction is our top priority, and we're delighted to have you as a happy customer. If there's anything else we can do for you in the future, please don't hesitate to reach out.
Best regards,
The Pulman Volkswagen Team - Rating 5.0Sep 12, 2025Good service and adviceResponse from Pulman VolkswagenSep 18, 2025Hi Margaret,
Thank you so much for your review. We are thrilled to hear that you received both good service and advice during your visit to Pulman Volkswagen. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Warm regards,
The Pulman Volkswagen Team - Rating 5.0Aug 26, 2025Christopher Robinson of Pullman Volkswagen Durham was very polite very helpful and nothing was a trouble and he answered all of our questionsResponse from Pulman VolkswagenSep 3, 2025Hi Iain,
Thank you so much for taking the time to share your positive experience with us at Pulman Volkswagen. We are thrilled to hear that Christopher provided you with excellent service and was able to assist you with all your questions. Your feedback is incredibly valuable to us, and it’s wonderful to know that he made your visit enjoyable and hassle-free.
Thank you for choosing Pulman, we hope to see you again in the future!
Best regards,
Pulman Volkswagen Team - Rating 5.0Aug 22, 2025Great helpResponse from Pulman VolkswagenSep 3, 2025Hello Ashley,
Thank you for your 5-star review! We are so happy to hear that you found our assistance helpful. At Pulman Volkswagen, we strive to provide the best service possible, and it's wonderful to know that we met your expectations.
We look forward to serving you again in the future!
Best regards,
The Pulman Volkswagen Team - Rating 5.0Aug 22, 2025Had a very good experience with Chris Robinson, explained everything to usResponse from Pulman VolkswagenSep 3, 2025Hi Vicky,
Thank you so much for taking the time to share your experience with us at Pulman Volkswagen. We are thrilled to hear that Chris Robinson was able to provide you with such a positive experience and that everything was explained clearly. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again.
Best regards,
The Pulman Volkswagen Team - Rating 5.0Aug 20, 2025FabulousResponse from Pulman VolkswagenSep 3, 2025Hi Sheena,
Thank you for your review! We are thrilled to hear that you had a fabulous experience at Pulman Volkswagen Durham. Our team is dedicated to providing the best service possible, and your feedback truly means a lot to us.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!
Best regards,
The Pulman Volkswagen Team - Rating 4.0Aug 15, 2025Good service apart from they didn’t have time to wash car. Felt like they’d had car all day and couldn’t be bothered. As they had more expensive cars to deal with possibly.Response from Pulman VolkswagenSep 3, 2025Hello George,
Thank you for taking the time to share your feedback with us. We're glad to hear that you were pleased with the service overall. However, we apologise for not being able to wash your car during your visit. We understand how important this aspect of our service is to our customers, and are sorry for any inconvenience this may have caused.
We strive to provide the best possible experience for all our customers, and your feedback is invaluable in helping us improve.
Thank you once again for your review, and we hope to have the opportunity to serve you next time.
Best regards,
The Pulman Volkswagen Team - Rating 5.0Aug 12, 2025Chris was really nice and helpful through the full experienceResponse from Pulman VolkswagenAug 14, 2025Hi Matthew,
Thank you so much for taking the time to leave us your feedback. We are thrilled to hear that Chris was able to provide you with a helpful and pleasant experience throughout your visit. At Pulman Volkswagen, we strive to offer the best service possible, and it's always rewarding to know when we've succeeded. Your feedback is greatly appreciated and will be shared with Chris and the rest of our team.
If you have any further questions or need assistance in the future, please don't hesitate to get in touch.
Kind regards,
The Pulman Volkswagen Team - Rating 5.0Jul 28, 2025Brilliant he was polite very efficient explained all the work he had doneResponse from Pulman VolkswagenJul 29, 2025Hi Hannah,
Thank you for taking the time to leave such a wonderful review! We're so happy to hear that you had a brilliant experience with us at Pulman Volkswagen. Your feedback is incredibly valuable to us, and we are delighted that we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!
Best regards,
The Pulman Volkswagen Team - Rating 3.0Jul 25, 2025I did not have the best experience, things could have gone a lot better.Response from Pulman VolkswagenJul 29, 2025Hello Garry,
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. We strive to provide the best service possible, and your comments are invaluable in helping us improve.
If you have any specific concerns or suggestions on how we can enhance your experience, please feel free to reach out to us directly. We are committed to making things right and ensuring a better experience for you in the future.
Thank you again for your feedback.
Best regards,
Pulman Volkswagen Motability Team - Rating 4.0Jun 27, 2025GoodResponse from Pulman VolkswagenJul 1, 2025Hello Marc,
Thank you for taking the time to leave us a review. We're delighted to hear that you had a positive experience with the Motability Scheme at Pulman Volkswagen. We hope to welcome you back in the future.
Best regards,
The Pulman Volkswagen Team - Rating 5.0Jun 9, 2025Response from Pulman VolkswagenJun 10, 2025Hello Martyn,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are thrilled to hear that you had a positive experience with the Motability Team at Pulman Volkswagen. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Pulman Volkswagen Durham
Thank you for taking the time to leave such a wonderful review. We are thrilled to hear that Chris was able to assist you in finding the car deal you wanted and that your experience with us was so positive. Your feedback is incredibly valuable to us, and we are delighted to know that we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We hope to see you again at Pulman Volkswagen.
Best regards,
The Pulman Volkswagen Team