Are you new to the Motability Scheme?

The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.

Find out more

Welcome to Stoneacre Toyota Durham

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
At your local Stoneacre branch, we're committed to giving our Motability customers the utmost care. You'll receive the expert help of our Motability Scheme Specialists, who are specially trained to find you the best vehicle for you. We also work with your chosen Motability installer to make sure your chosen car is suited to your individual mobility requirements and that the necessary adaptations can be fitted to the car. Stoneacre Motability Dealer Winner 2020 for our Contact Centre and Regional Group of the Year in the North.

Stoneacre Toyota Durham can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Stoneacre Toyota Durham on 01913570439 to make an appointment with our Motability specialist.

Contact information

Address
Alma Place
Gilesgate Moor
Durham DH1 2HN
GB
Phone Number
Call Stoneacre Toyota Durham on 0191 357 0439
Email
Reviews
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Showroom details
Open now - Closes at 18:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Tony Moyle
  • Christopher Palmer
  • Louise Taylor
  • Niall Dunn
  • Sam Craik
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
Saturday07:30 - 12:30
SundayClosed

Motability service specialists:

  • Catherine Robson
  • Sarah Wilson
We recommend calling and booking an appointment before visiting.
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Stoneacre Toyota Durham

Accessibility features at Stoneacre Toyota Durham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Stoneacre Toyota Durham

  • Rating 4.0
    Overall everything was excellent, they are still providing a manual courtesy car for me when due to my disability I require an automatic
    Response from Stoneacre Toyota Durham
    Dear Julia,

    Thank you for taking the time to share your feedback with us. We're delighted to hear that your overall experience was excellent. However, we sincerely apologize for the inconvenience caused by the provision of a manual courtesy car instead of an automatic one, which we understand is essential for your needs.

    Your feedback is invaluable, and we are committed to making improvements to better serve you and all our customers. Please rest assured that we are looking into this matter to ensure that we can provide the appropriate vehicles in the future.

    If there is anything else we can do to assist you, please don't hesitate to reach out. We appreciate your understanding and look forward to serving you better next time.

    Warm regards,

    The Stoneacre Toyota Durham Team
  • Rating 5.0
    Fabulous customer service informed every step of the way
    Response from Stoneacre Toyota Durham
    Dear Jacqueline,


    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a fabulous experience with our customer service and that you felt informed every step of the way. At Stoneacre Toyota Durham, we strive to provide the best service possible, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Stoneacre Toyota Durham Team
  • Rating 5.0
    Excellent service from Kelly and the team. Friendly, explained everything and was very pleasant.
    Response from Stoneacre Toyota Durham
    Hi Stephen,

    Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had an excellent experience with Kelly and the team at Stoneacre Toyota Durham. Providing friendly and clear service is something we strive for, and it's wonderful to know that we met your expectations.

    Your kind words and perfect rating mean a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Stoneacre Toyota Durham Team

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