Motability Scheme at Stoneacre Toyota Durham
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to Stoneacre Toyota Durham
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
At your local Stoneacre branch, we're committed to giving our Motability customers the utmost care. You'll receive the expert help of our Motability Scheme Specialists, who are specially trained to find you the best vehicle for you. We also work with your chosen Motability installer to make sure your chosen car is suited to your individual mobility requirements and that the necessary adaptations can be fitted to the car. Stoneacre Motability Dealer Winner 2020 for our Contact Centre and Regional Group of the Year in the North.
Stoneacre Toyota Durham can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Stoneacre Toyota Durham on 01913570439 to make an appointment with our Motability specialist.
Contact information
Address
Alma Place
Gilesgate Moor
Durham DH1 2HN
GB
Phone Number
Call Stoneacre Toyota Durham on 0191 357 0439
0191 357 0439
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 08:30 - 17:00 |
| Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Tony Moyle
- Christopher Palmer
- Louise Taylor
- Niall Dunn
- Sam Craik
We recommend calling and booking an appointment before visiting.
Service centre details 07:30 - 17:30 07:30 - 17:30 07:30 - 17:30 07:30 - 17:30 07:30 - 17:30 07:30 - 12:30Closed Today Toggle Hours
Service centre details
07:30 - 17:30 07:30 - 17:30 07:30 - 17:30 07:30 - 17:30 07:30 - 17:30 07:30 - 12:30Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 07:30 - 17:30 |
| Tuesday | 07:30 - 17:30 |
| Wednesday | 07:30 - 17:30 |
| Thursday | 07:30 - 17:30 |
| Friday | 07:30 - 17:30 |
| Saturday | 07:30 - 12:30 |
| Sunday | Closed |
Motability service specialists:
- Catherine Robson
- Sarah Wilson
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Stoneacre Toyota Durham
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening times
This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK - Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at Stoneacre Toyota Durham
- Rating 5.0Jul 2, 2025Polite & helpful. Excellent service ⭐ ⭐️⭐️⭐️⭐️
- Rating 5.0May 25, 2025Very helpful, always kept up-to-date on the progress, sent videos of the progress and work that was being done. 10/10 for everything.Response from Stoneacre Toyota DurhamMay 27, 2025Dear Leslie,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you found our service helpful and appreciated the updates and videos on the progress of your work. It’s always our aim to ensure our customers feel informed and satisfied throughout their experience with us. Your perfect rating of 10/10 truly means a lot to our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Toyota Durham.
Best regards,
The Motability Scheme Team at Stoneacre Toyota Durham - Rating 5.0May 22, 2025Excellent serviceResponse from Stoneacre Toyota DurhamMay 23, 2025Hello David,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service at Stoneacre Toyota Durham. Our team is dedicated to providing the best experience possible, and your feedback is a great encouragement to us all. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Stoneacre Toyota Durham Team - Rating 5.0May 16, 2025Very professionalResponse from Stoneacre Toyota DurhamMay 16, 2025Hello Audrey,
Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service to be very professional. At Stoneacre Toyota Durham, we strive to provide the best experience for our customers, and your feedback is truly appreciated.
If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The Stoneacre Toyota Durham Team - Rating 5.0Apr 16, 2025Quick and easy process.Response from Stoneacre Toyota DurhamApr 17, 2025Hello Tonya,
Thank you so much for taking the time to leave us a fantastic review! We're thrilled to hear that you found the process quick and easy. At Stoneacre Toyota Durham, we strive to make every experience as smooth as possible for our customers. Your feedback is greatly appreciated and encourages us to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Stoneacre Toyota Durham Team - Rating 5.0Apr 15, 2025Everything was good.Response from Stoneacre Toyota DurhamApr 16, 2025Hello Rosalyn,
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with us at Stoneacre Toyota Durham. Your feedback is incredibly valuable to us, and we're delighted that everything met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Stoneacre Toyota Durham Team - Rating 5.0Apr 14, 2025Really helpful caring and understandingResponse from Stoneacre Toyota DurhamApr 15, 2025Hello Eileen,
Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team to be helpful, caring, and understanding. Providing excellent service is our top priority, and it’s always rewarding to know that we have met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Toyota Durham.
Best regards,
Stoneacre Toyota Durham Team - Rating 4.0Apr 10, 2025Overall everything was excellent, they are still providing a manual courtesy car for me when due to my disability I require an automaticResponse from Stoneacre Toyota DurhamApr 11, 2025Dear Julia,
Thank you for taking the time to share your feedback with us. We're delighted to hear that your overall experience was excellent. However, we sincerely apologize for the inconvenience caused by the provision of a manual courtesy car instead of an automatic one, which we understand is essential for your needs.
Your feedback is invaluable, and we are committed to making improvements to better serve you and all our customers. Please rest assured that we are looking into this matter to ensure that we can provide the appropriate vehicles in the future.
If there is anything else we can do to assist you, please don't hesitate to reach out. We appreciate your understanding and look forward to serving you better next time.
Warm regards,
The Stoneacre Toyota Durham Team - Rating 5.0Apr 7, 2025Fabulous customer service informed every step of the wayResponse from Stoneacre Toyota DurhamApr 8, 2025Dear Jacqueline,
Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a fabulous experience with our customer service and that you felt informed every step of the way. At Stoneacre Toyota Durham, we strive to provide the best service possible, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
The Stoneacre Toyota Durham Team - Rating 5.0Apr 3, 2025Excellent service from Kelly and the team. Friendly, explained everything and was very pleasant.Response from Stoneacre Toyota DurhamApr 3, 2025Hi Stephen,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had an excellent experience with Kelly and the team at Stoneacre Toyota Durham. Providing friendly and clear service is something we strive for, and it's wonderful to know that we met your expectations.
Your kind words and perfect rating mean a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The Stoneacre Toyota Durham Team - Rating 5.0Mar 17, 2025GoodResponse from Stoneacre Toyota DurhamMar 18, 2025Hello John,
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with us at Stoneacre Toyota Durham. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Stoneacre Toyota Durham Team - Rating 5.0Mar 6, 2025Excellent service
Kept informed
Very helpfulResponse from Stoneacre Toyota DurhamMar 7, 2025Dear Michelle N.,
Thank you so much for taking the time to leave us a fantastic review! We are thrilled to hear that you received excellent service and found our team to be very helpful and informative. Your feedback is incredibly valuable to us, and it motivates us to continue providing the best possible service to all our customers.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at the Motability Scheme at Stoneacre Toyota Durham.
Best regards,
The Motability Scheme Team at Stoneacre Toyota Durham - Rating 5.0Feb 13, 2025Very pleased with the service provided always comes with a nice smile and a nice coffee excellent thanksResponse from Stoneacre Toyota DurhamFeb 14, 2025Hello Gordon H.,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you are very pleased with the service you received at Stoneacre Toyota Durham. It's great to know that our team's friendly demeanor and the little touches, like a nice coffee, made your experience excellent. Your feedback is truly appreciated and motivates us to continue providing top-notch service. We look forward to welcoming you back in the future!
Best regards,
The Stoneacre Toyota Durham Team - Rating 5.0Jan 28, 2025Lovely friendly staffResponse from Stoneacre Toyota DurhamJan 29, 2025Hello Simon,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff to be lovely and friendly. Providing excellent service is our top priority, and your feedback truly means a lot to us. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again at Stoneacre Toyota Durham.
Best regards,
The Motability Scheme Team at Stoneacre Toyota Durham - Rating 5.0Nov 19, 2024Brilliant service always areResponse from Stoneacre Toyota DurhamNov 20, 2024Hello Suzanne and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
- Rating 5.0Nov 18, 2024Great salesman Tony polite and experienced
Could not ask for better serviceResponse from Stoneacre Toyota DurhamNov 20, 2024Hi Lesley, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office - Rating 5.0Nov 6, 2024All fine. All on time and all pleasant.Response from Stoneacre Toyota DurhamNov 7, 2024Hello Kenneth and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
- Rating 5.0Oct 25, 2024Excellent service, car ready by lunchtime, good communication & curtesy call following day to make sure we were happy both with service & how car was returned to usResponse from Stoneacre Toyota DurhamOct 28, 2024Hello Paul and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
- Rating 5.0Oct 17, 2024Salesman, Sam had everything ready for handover at the time stated making my visit a pleasant one.Response from Stoneacre Toyota DurhamOct 18, 2024Hello Michael and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
- Rating 5.0Oct 17, 2024Salesman, Sam, was courteous, polite and knowledgable, all my questions were answered fully.Response from Stoneacre Toyota DurhamOct 18, 2024Hello Michael and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our service polite and helpful. Providing excellent service is our top priority, and it’s incredibly rewarding to know that we met your expectations. Your feedback is greatly appreciated and will be shared with our team. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The Stoneacre Toyota Durham Team