Motability Scheme at Stoneacre Toyota Durham

4.9
Rating 4.9
(190 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Welcome to Stoneacre Toyota Durham

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
At your local Stoneacre branch, we're committed to giving our Motability customers the utmost care. You'll receive the expert help of our Motability Scheme Specialists, who are specially trained to find you the best vehicle for you. We also work with your chosen Motability installer to make sure your chosen car is suited to your individual mobility requirements and that the necessary adaptations can be fitted to the car. Stoneacre Motability Dealer Winner 2020 for our Contact Centre and Regional Group of the Year in the North.

Stoneacre Toyota Durham can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Stoneacre Toyota Durham on 01913570439 to make an appointment with our Motability specialist.

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Contact information

Address
Alma Place
Gilesgate Moor
Durham DH1 2HN
GB
Get directions
Phone Number
Call Stoneacre Toyota Durham on 0191 357 0439
0191 357 0439
0191 357 0439
Website

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Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Tony Moyle
  • Andrew Mellanby
  • Christopher Palmer
  • Louise Taylor
  • Niall Dunn
  • Sam Craik
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
Saturday07:30 - 12:30
SundayClosed

Motability service specialists:

  • Catherine Robson
  • Kelly Wells
  • Sarah Wilson
We recommend calling and booking an appointment before visiting.
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Accessibility features at Stoneacre Toyota Durham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Stoneacre Toyota Durham

  • Rating 5.0
    Everything was smoothly done. Friendly staff, I'd highly recommend Stoneacre Durham.
    Response from Stoneacre Toyota Durham
    Hello Steven,

    Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that your experience with us went smoothly and that our staff made a friendly impression. Your recommendation means a lot to us, and we are delighted to have met your expectations. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Stoneacre Toyota Durham Team
  • Rating 5.0
    The vehicle was ready as ordered and was as I expected
    Response from Stoneacre Toyota Durham
    Hello William,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that your vehicle was ready as ordered and met your expectations. Providing our customers with a seamless and satisfying experience is our top priority, and your feedback is greatly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Toyota Durham.

    Best regards,

    Motability Scheme Team
    Stoneacre Toyota Durham
  • Rating 5.0
    Very friendly and very helpful , talked things through with me as it the first time getting a morbility car
    Response from Stoneacre Toyota Durham
    Hello Allison,

    Thank you so much for taking the time to leave us such a wonderful review. We're thrilled to hear that you found our team friendly and helpful during your first experience with getting a mobility car. It's our goal to ensure that every customer feels supported and informed throughout the process. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Toyota Durham.

    Best regards,
    The Stoneacre Toyota Durham Team
  • Rating 5.0
    Andrew was excellent, he helped me all the way through the process.
    Response from Stoneacre Toyota Durham
    Dear Ann,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience with Andrew at Stoneacre Toyota Durham. It's fantastic to know that he was able to assist you throughout the process and provide the excellent service we strive for. Your feedback is greatly appreciated and will be shared with Andrew and the team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Stoneacre Toyota Durham
  • Rating 5.0
    Very helpful very pleasant guy explained everything to me made my visit very welcoming
    Response from Stoneacre Toyota Durham
    Hello Claire,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a welcoming visit and that everything was explained clearly to you. Our team strives to provide the best service possible, and it’s great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Stoneacre Toyota Durham.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    The staff at Toyota Durham were fantastic, very helpful
    Response from Stoneacre Toyota Durham
    Hello Matthew,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you found our staff at Stoneacre Toyota Durham to be fantastic and very helpful. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are appreciated. If you have any more feedback or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Stoneacre Toyota Durham Team
  • Rating 5.0
    Very good from start to finish, very polite staff. Didn't take as long as we expected it too either
    Response from Stoneacre Toyota Durham
    Hello Noah,

    Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that your experience with us was very good from start to finish and that our staff made a positive impression. It's great to know that we were able to complete everything quicker than expected. Your feedback is greatly appreciated and will be shared with our team. We look forward to welcoming you back to Stoneacre Toyota Durham in the future!

    Best regards,
    The Motability Scheme Team at Stoneacre Toyota Durham
  • Rating 5.0
    Exemplary service throughout process, as a first time motability user this was a very positive experience.
    Response from Stoneacre Toyota Durham
    Hello Debra,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that your first experience with the Motability Scheme at Stoneacre Toyota Durham was so positive. Our team is dedicated to providing exemplary service, and it’s wonderful to know that we met your expectations. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Toyota Durham Team
  • Rating 5.0
    Excellent customer service
    Response from Stoneacre Toyota Durham
    Hello Sarah,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our customer service at Stoneacre Toyota Durham. Our team is dedicated to providing the best service possible, and it’s always rewarding to know that our efforts are appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Toyota Durham Team
  • Rating 5.0
    Very polite and quick in doing the mot
    Response from Stoneacre Toyota Durham
    Dear Margaret,

    Thank you so much for taking the time to share your positive experience with us at Stoneacre Toyota Durham. We are thrilled to hear that you found our team polite and efficient during your MOT appointment. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Toyota Durham Team
  • Rating 5.0
    Very helpful staff at toyota
    Response from Stoneacre Toyota Durham
    Hello Samantha,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff at Stoneacre Toyota Durham to be very helpful. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Toyota Durham Team
  • Rating 5.0
    Excellent
    Response from Stoneacre Toyota Durham
    Hello Ian,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an excellent experience with us at Stoneacre Toyota Durham. Your feedback is incredibly important to us, and it’s wonderful to know that we met your expectations. If there’s anything else we can do for you in the future, please don’t hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Toyota Durham Team
  • Rating 5.0
    .
    Response from Stoneacre Toyota Durham
    Hello Myla,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with us at Stoneacre Toyota Durham. Your satisfaction is our top priority, and it's wonderful to know that everything met your expectations.

    If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Stoneacre Toyota Durham Team
  • Rating 5.0
    Perfect
    Response from Stoneacre Toyota Durham
    Hello George,

    Thank you so much for taking the time to leave us a perfect review! We are thrilled to hear that you had a great experience with us at Stoneacre Toyota Durham. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Toyota Durham Team
  • Rating 5.0
    Everything went perfect from start to finish
    Response from Stoneacre Toyota Durham
    Hello Christine,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that your experience with us at Stoneacre Toyota Durham was perfect from start to finish. Our team is dedicated to providing the best service possible, and it's always rewarding to know that our efforts have met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    The Stoneacre Toyota Durham Team
  • Rating 5.0
    Very prompt and friendly. courtesy car was fine.
    Kept me informed throughout the day
    Response from Stoneacre Toyota Durham
    Hello Stephen,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service prompt and friendly, and that the courtesy car met your needs. Keeping our customers informed is a top priority for us, so we're glad to know you felt well-informed throughout the day. Your feedback is greatly appreciated and will be shared with our team. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Stoneacre Toyota Durham Team
  • Rating 5.0
    I experience the garage very helpful and supportive x
    Response from Stoneacre Toyota Durham
    Hello Laura,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our garage helpful and supportive. Providing excellent service is our top priority, and your feedback is greatly appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Stoneacre Toyota Durham Team
  • Rating 5.0
    Good service and communication
    Response from Stoneacre Toyota Durham
    Hello Ian,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a positive experience with our service and communication at Stoneacre Toyota Durham. Your feedback is incredibly important to us, and we're delighted to know that we met your expectations. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Stoneacre Toyota Durham
  • Rating 5.0
    He was great and allowed me to chose what I wanted
    Response from Stoneacre Toyota Durham
    Hello William,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience and that you felt empowered to choose exactly what you wanted. Our team strives to provide the best service possible, and it's wonderful to know we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Toyota Durham.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Very helpful and informative,
    Andrew really covered everything we needed to know
    Response from Stoneacre Toyota Durham
    Dear Ann,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Andrew was able to provide you with all the information you needed and that you found our service helpful and informative. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering excellent service. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Stoneacre Toyota Durham

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