Motability Scheme at Stoneacre Toyota Durham

4.9
Rating 4.9
(166 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Welcome to Stoneacre Toyota Durham

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
At your local Stoneacre branch, we're committed to giving our Motability customers the utmost care. You'll receive the expert help of our Motability Scheme Specialists, who are specially trained to find you the best vehicle for you. We also work with your chosen Motability installer to make sure your chosen car is suited to your individual mobility requirements and that the necessary adaptations can be fitted to the car. Stoneacre Motability Dealer Winner 2020 for our Contact Centre and Regional Group of the Year in the North.

Stoneacre Toyota Durham can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Stoneacre Toyota Durham on 01913570439 to make an appointment with our Motability specialist.

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Contact information

Address
Alma Place
Gilesgate Moor
Durham DH1 2HN
GB
Get directions
Phone Number
Call Stoneacre Toyota Durham on 0191 357 0439
0191 357 0439
0191 357 0439
Website

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Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Tony Moyle
  • Christopher Palmer
  • Louise Taylor
  • Niall Dunn
  • Sam Craik
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
Saturday07:30 - 12:30
SundayClosed

Motability service specialists:

  • Catherine Robson
  • Sarah Wilson
We recommend calling and booking an appointment before visiting.
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Accessibility features at Stoneacre Toyota Durham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Stoneacre Toyota Durham

  • Rating 5.0
    Quick and easy process.
    Response from Stoneacre Toyota Durham
    Hello Tonya,

    Thank you so much for taking the time to leave us a fantastic review! We're thrilled to hear that you found the process quick and easy. At Stoneacre Toyota Durham, we strive to make every experience as smooth as possible for our customers. Your feedback is greatly appreciated and encourages us to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Stoneacre Toyota Durham Team
  • Rating 5.0
    Everything was good.
    Response from Stoneacre Toyota Durham
    Hello Rosalyn,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with us at Stoneacre Toyota Durham. Your feedback is incredibly valuable to us, and we're delighted that everything met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Toyota Durham Team
  • Rating 5.0
    Really helpful caring and understanding
    Response from Stoneacre Toyota Durham
    Hello Eileen,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team to be helpful, caring, and understanding. Providing excellent service is our top priority, and it’s always rewarding to know that we have met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Toyota Durham.

    Best regards,

    Stoneacre Toyota Durham Team
  • Rating 4.0
    Overall everything was excellent, they are still providing a manual courtesy car for me when due to my disability I require an automatic
    Response from Stoneacre Toyota Durham
    Dear Julia,

    Thank you for taking the time to share your feedback with us. We're delighted to hear that your overall experience was excellent. However, we sincerely apologize for the inconvenience caused by the provision of a manual courtesy car instead of an automatic one, which we understand is essential for your needs.

    Your feedback is invaluable, and we are committed to making improvements to better serve you and all our customers. Please rest assured that we are looking into this matter to ensure that we can provide the appropriate vehicles in the future.

    If there is anything else we can do to assist you, please don't hesitate to reach out. We appreciate your understanding and look forward to serving you better next time.

    Warm regards,

    The Stoneacre Toyota Durham Team
  • Rating 5.0
    Fabulous customer service informed every step of the way
    Response from Stoneacre Toyota Durham
    Dear Jacqueline,


    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a fabulous experience with our customer service and that you felt informed every step of the way. At Stoneacre Toyota Durham, we strive to provide the best service possible, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Stoneacre Toyota Durham Team
  • Rating 5.0
    Excellent service from Kelly and the team. Friendly, explained everything and was very pleasant.
    Response from Stoneacre Toyota Durham
    Hi Stephen,

    Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had an excellent experience with Kelly and the team at Stoneacre Toyota Durham. Providing friendly and clear service is something we strive for, and it's wonderful to know that we met your expectations.

    Your kind words and perfect rating mean a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Stoneacre Toyota Durham Team
  • Rating 5.0
    Good
    Response from Stoneacre Toyota Durham
    Hello John,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with us at Stoneacre Toyota Durham. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Toyota Durham Team
  • Rating 5.0
    Excellent service
    Kept informed
    Very helpful
    Response from Stoneacre Toyota Durham
    Dear Michelle N.,

    Thank you so much for taking the time to leave us a fantastic review! We are thrilled to hear that you received excellent service and found our team to be very helpful and informative. Your feedback is incredibly valuable to us, and it motivates us to continue providing the best possible service to all our customers.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at the Motability Scheme at Stoneacre Toyota Durham.

    Best regards,

    The Motability Scheme Team at Stoneacre Toyota Durham
  • Rating 5.0
    Very pleased with the service provided always comes with a nice smile and a nice coffee excellent thanks
    Response from Stoneacre Toyota Durham
    Hello Gordon H.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you are very pleased with the service you received at Stoneacre Toyota Durham. It's great to know that our team's friendly demeanor and the little touches, like a nice coffee, made your experience excellent. Your feedback is truly appreciated and motivates us to continue providing top-notch service. We look forward to welcoming you back in the future!

    Best regards,
    The Stoneacre Toyota Durham Team
  • Rating 5.0
    Lovely friendly staff
    Response from Stoneacre Toyota Durham
    Hello Simon,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff to be lovely and friendly. Providing excellent service is our top priority, and your feedback truly means a lot to us. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again at Stoneacre Toyota Durham.

    Best regards,
    The Motability Scheme Team at Stoneacre Toyota Durham
  • Rating 5.0
    Brilliant service always are
    Response from Stoneacre Toyota Durham
    Hello Suzanne and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Great salesman Tony polite and experienced
    Could not ask for better service
    Response from Stoneacre Toyota Durham
    Hi Lesley, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    All fine. All on time and all pleasant.
    Response from Stoneacre Toyota Durham
    Hello Kenneth and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Excellent service, car ready by lunchtime, good communication & curtesy call following day to make sure we were happy both with service & how car was returned to us
    Response from Stoneacre Toyota Durham
    Hello Paul and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Salesman, Sam had everything ready for handover at the time stated making my visit a pleasant one.
    Response from Stoneacre Toyota Durham
    Hello Michael and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Salesman, Sam, was courteous, polite and knowledgable, all my questions were answered fully.
    Response from Stoneacre Toyota Durham
    Hello Michael and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Great service
    Response from Stoneacre Toyota Durham
    Hi Neil, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    They collected and delivered the car to my house and carried out the work in an efficient manner
    Response from Stoneacre Toyota Durham
    Hi Ronald, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    a plus
    Response from Stoneacre Toyota Durham
    Hello Ryan and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Excellent never had a problem friendly helpful staff many thanks.
    Response from Stoneacre Toyota Durham
    Hi Emma, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office

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