Motability Scheme at Evans Halshaw Renault Durham

4.9
Rating 4.9
(143 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
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Welcome to Evans Halshaw Renault Durham

Evans Halshaw Renault Durham are here to help you to enjoy your Motability Experience, we have trained Motability Scheme Specialists on hand to help you.
Our highly trained Motability specialists will be with you every step of the way, Whether you require support in checking your eligibility for the Motability Scheme, want to test drive a vehicle or simply need assistance in servicing and maintenance, Evans Halshaw Renault Durham can help you. Our friendly team is ready and waiting to offer you our knowledge, support, exceptional customer service and to ensure we are with you every step of the way. Contact Evans Halshaw Renault Durham on 01913 790 370 to make an appointment with our Motability specialist Gina Cruikshanks & Jay Harris.

Evans Halshaw Renault Durham can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Evans Halshaw Renault Durham on 01913324600 to make an appointment with our Motability specialist.

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Contact information

Address
Alma Place
Gilesgate Moore
Durham DH1 2HN
GB
Get directions
Phone Number
Call Evans Halshaw Renault Durham on 0191 332 4600
0191 332 4600
0191 332 4600
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Gina Cruikshanks
  • Amanda Hewitson
  • Joshua Wilkinson
  • Lewis Anderson
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability service specialists:

  • Carol Welsh
  • Joanne Moody
We recommend calling and booking an appointment before visiting.
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Accessibility features at Evans Halshaw Renault Durham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Evans Halshaw Renault Durham

  • Rating 5.0
    The assistant Gina was so helpful and informative...could not have asked for anyone better...after visiting several garages that day we definitely picked the best one to help us...five star
    Response from Evans Halshaw Renault Durham
    Hi Sharon,

    We appreciate you taking the time to review us!

    I am very pleased everything was handled to your satisfaction by Gina.

    Enjoy your day!
    Evans Halshaw Customer Services
  • Rating 5.0
    Dealer salesperson very knowledgeable of the system. Also very professional
    Response from Evans Halshaw Renault Durham
    Hi Judith,

    Thank you very much for leaving a review!

    Have a nice day!
    Evans Halshaw Customer Services
  • Rating 5.0
    Everything went really well with hand over explained everything that we need to know. Great customer service
    Response from Evans Halshaw Renault Durham
    Hi Francesca,

    We're glad to hear it was an easy handover of your car, and even happier that you enjoyed the service from our staff. Thanks for your feedback.

    Best Wishes

    Evans Halshaw Customer Services
  • Rating 5.0
    Thees people are great 👍
    Response from Evans Halshaw Renault Durham
    Hi Paul,

    Your kind words mean the world to us. Thank you for your positive review and for being an exceptional customer. We're thrilled to have earned your trust and loyalty.

    Evans Halshaw Customer Services
  • Rating 5.0
    Really helpful after vauxhall mess us around with and be able to get the new car this weekend thanks you
    Response from Evans Halshaw Renault Durham
    Hi Francesca,

    Thank you for leaving us this review.

    We strive for 100% satisfaction, so it’s great to see you had such a positive experience at Renault Durham.

    Have a lovely day!

    Evans Halshaw Customer Services
  • Rating 5.0
    Excellent customer service.
    Response from Evans Halshaw Renault Durham
    Hi Ronald,

    Thank you very much for taking the time to leave us this positive review!

    Our aim is to deliver a positive customer service.

    Have a great week!

    Evans Halshaw Customer Services
  • Rating 5.0
    Great team work
    Response from Evans Halshaw Renault Durham
    Hi Doretta,

    Thank you very much for taking the time to leave us this positive review!

    Our aim is to deliver a positive customer service.

    Have a great week!

    Evans Halshaw Customer Services
  • Rating 5.0
    It was a very good experience I would recommend everyone that wants a car to go there
    Response from Evans Halshaw Renault Durham
    Hi John,

    Thank you for leaving us a 5-star review and for sharing your great experience!

    I am so pleased to hear that you have received excellent customer service throughout your dealings with us.

    Thanks so much again for the review and recommendation.

    We look forward to seeing you again soon!

    Evans Halshaw Renault Durham Customer Services
  • Rating 5.0
    Very positive experience. Gina was helpful, friendly and answered any questions I had.
    Response from Evans Halshaw Renault Durham
    Hi Carolyn,

    A huge thanks for taking the time to rate your recent experience with us.

    Gina and the management team love to see such great feedback!

    Have a nice day.

    Evans Halshaw Customer Services
  • Rating 5.0
    Very helpful. Everything went as planned. Cheers josh
    Response from Evans Halshaw Renault Durham
    Hi John

    We appreciate you taking the time to review us!

    I am very pleased everything was handled to your satisfaction by Josh.

    Enjoy your day!

    Evans Halshaw Customer Services
  • Rating 5.0
    Brilliant thanks 😊
    Response from Evans Halshaw Renault Durham
    Hi Jeffrey,

    Thanks for the great rating!

    We are always happy to help.
    Evans Halshaw Customer Services
  • Rating 5.0
    Very good friendly staff.
    Response from Evans Halshaw Renault Durham
    Hi Ian,

    I appreciate you taking the time to leave this review.

    I am very pleased you are satisfied with your visit!

    We hope to be of service to you again,
    Evans Halshaw Customer Services
  • Rating 5.0
    Georgina was very knowledgeable and answered all our questions about the car and made buying it a very enjoyable experience Thank you.
    Response from Evans Halshaw Renault Durham
    Hi James,

    Thank you very much for leaving a 5* review.

    Georgina will really appreciate it!

    Have a great day!
    Evans Halshaw Customer Services
  • Rating 4.0
    This is the 5th motability car we have over the last 20 year from Evanhalshaw.
    Everything went well.
    Response from Evans Halshaw Renault Durham
    Hi Barbara,

    We appreciate you leaving us a review - thank you!

    Have a nice day!
    Evans Halshaw Customer Services
  • Rating 5.0
    Very helpful and made the whole experience so easy
    Response from Evans Halshaw Renault Durham
    Hi Sandra,

    Thank you for such a positive review.

    Have a wonderful day!
    Evans Halshaw Customer Services
  • Rating 5.0
    I couldn't give Durham any more prayers the sales lady was very friendly and very patient. Unlike Sunderland where the customer service is absolutely horrendous and they don't give a flying out about you. Sunderland is without any doubt the worst experience I have ever suffered with motability, their customer service is appalling. The way they talk to people is appalling all around Sunderland is appalling if you want a Renault. Go to Durham
    Response from Evans Halshaw Renault Durham
    Hi Martin,

    Thank you very much for giving the Renault dealership in Durham five stars, that's amazing.

    We are sorry that you haven't had the same experience at the Sunderland dealership.

    Evans Halshaw Customer Services
  • Rating 5.0
    Amanda was extremely helpful, knew her job, she was quick to advise on the best car, was fast at getting everything completed in the showroom paperwork wise overall a good experience
    Response from Evans Halshaw Renault Durham
    Hi Wayne,

    I appreciate you taking the time to leave this review!

    I am very pleased you are satisfied with your recent experience with Amanda.

    We hope to be of service to you again!
    Evans Halshaw Customer Services
  • Rating 5.0
    The advisor was really kind and showed interest in me. Offered me a drink and made sure everything was sorted before processing order.
    Response from Evans Halshaw Renault Durham
    Hi Chloe,

    Thank you for reviewing us!

    We appreciate you taking the time to do this, and hope you have a great day!
    Evans Halshaw Customer Services
  • Rating 5.0
    Excellent customer service,prompt response and very helpful.
    Response from Evans Halshaw Renault Durham
    Hi Tracey,

    Thank you for your positive review.

    Have a great day!
    Evans Halshaw Customer Services
  • Rating 2.0
    Customer service:
    No reply to calls or messages that were left with colleagues
    Lynn C
    Response from Evans Halshaw Renault Durham
    Hi Lynn,

    Thank you for taking the time to review.

    I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

    If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

    Thank you,
    Evans Halshaw Customer Services

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