Motability Scheme at Vertu Ford Durham

4.7
Rating 4.7
(338 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Ford Durham

Motability Scheme at Vertu Ford Durham{{name}}

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Ford Durham can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Ford Durham on 01916394833 to make an appointment with our Motability specialist.

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Contact information

Address
High Street
Carrville
Durham DH1 1AU
GB
Get directions
Phone Number
Call Vertu Ford Durham on 0191 639 4833
0191 639 4833
0191 639 4833
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • David Skeen
  • Alexander Murphy
  • Victoria Stubbs
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 17:45
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Nigel Pigford
  • Mitchell Hayes
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Ford Durham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Ford Durham

  • Rating 5.0
    Hello, everything was great.Thank you for everything
    Response from Vertu Ford Durham
    Hello Maryam,

    Thank you for your wonderful review! We're delighted to hear you had a great experience at Vertu Ford Durham. Your feedback is valuable, and we're glad we met your expectations. If you have any questions or need assistance, please reach out. We look forward to serving you again!

    Best regards,
    Kerry
  • Rating 5.0
    Dave was amazing showed me everything I needed to know such a smiley lovely guy thank u so much 💗
    Response from Vertu Ford Durham
    Hi Louise,

    Thank you for your wonderful review! We're glad Dave provided the information you needed and that you had a positive experience. Your kind words and high rating mean a lot to us. If you have any questions or need assistance, feel free to reach out. We look forward to seeing you again!

    Best regards,
    Kerry
  • Rating 5.0
    Very helpful and very professional david is a very nice person and made everything real quick and easy
    Response from Vertu Ford Durham
    Hello Josh,

    Thank you for your positive review! We're glad David assisted you professionally and that your experience was quick and easy. Your feedback is appreciated and will be shared with David and the team. If you have any questions or need assistance in the future, please reach out. We look forward to serving you again at Vertu Ford Durham.

    Best regards,
    Kerry
  • Rating 5.0
    Fantastic experience always dealt with DAVID and he's a top top guy Fantastic at his job really as he deserves a payrise if that's something you can do for him 😀
    Response from Vertu Ford Durham
    Hello Sharron V.,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear about your fantastic experience with us at Vertu Ford Durham. It's great to know that David has made such a positive impression on you. We agree, he is indeed a top guy and a valuable member of our team. Your kind words and feedback are greatly appreciated and will certainly be shared with him. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again soon!

    Best regards,
    Liza.
  • Rating 5.0
    Brilliant highly recommended
    Response from Vertu Ford Durham
    Hello Margaret

    Thank you so much for your wonderful review! We are thrilled to hear that you had a brilliant experience with us at Vertu Ford Durham. Your recommendation means a lot to our team, and we are delighted to know that we could meet your expectations. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Dean
  • Rating 5.0
    Amazing!! Dave was fabulous from walking in to leaving I even got a personal video sent so I had an idea what my car would look like. I have severe mental health and social anxiety and dave was very friendly and kind It's the first time I've been in a car garage and he couldn't of been any more helpful fabulous job dave deserves a raise! Thank u very much x
    Response from Vertu Ford Durham
    Hello Louise,

    Thank you so much for taking the time to share your wonderful experience with us at Vertu Ford Durham. We are thrilled to hear that Dave made your visit so comfortable and enjoyable. It's heartwarming to know that his friendly and kind approach helped ease your social anxiety and made your first visit to a car garage a positive one.

    We are incredibly proud of our team, and feedback like yours truly motivates us to continue providing exceptional service. We will certainly pass on your kind words to Dave and the rest of the team.

    If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to welcoming you back in the future.

    Best regards,

    Keith
  • Rating 5.0
    Very friendly and professional explained everything in deal
    Response from Vertu Ford Durham
    Hello Mark T.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team friendly and professional, and that everything was clearly explained during your visit. Your feedback is incredibly valuable to us, and we're delighted to know that we could provide you with a 5-star experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford Durham.

    Best regards,
    Matthew
  • Rating 5.0
    All good
    Response from Vertu Ford Durham
    Hello Susan,

    Thank you so much for taking the time to leave us a review! We are thrilled to hear that your experience with the Motability Scheme at Vertu Ford Durham was a positive one. Your feedback is incredibly valuable to us, and we're delighted to know that everything was to your satisfaction.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Keith
  • Rating 5.0
    Everything was so straight forward
    Response from Vertu Ford Durham
    Hello Ian,

    Thank you so much for taking the time to leave us a review! We're thrilled to hear that you found everything straightforward during your experience with us at Vertu Ford Durham. Our team is dedicated to making the process as smooth as possible for our customers, and your feedback is greatly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Kind regards,
    Matthew
  • Rating 5.0
    Very responsive and friendly
    Response from Vertu Ford Durham
    Hello Daniel F.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team to be very responsive and friendly. Providing excellent service is our top priority, and your feedback reaffirms the hard work we put into ensuring our customers have a positive experience. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza.
  • Rating 5.0
    Very professional andpolite
    Response from Vertu Ford Durham
    Dear Michelle W.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team to be professional and polite. At Vertu Ford Durham, we strive to provide the best possible service to all our customers, and your feedback is a great testament to our efforts. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Kind regards,
    Matthew
  • Rating 5.0
    Very good polite and helpful in everything I wanted to know
    Response from Vertu Ford Durham
    Hello John

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our team polite and helpful in addressing all your queries. Your feedback is incredibly important to us, and it’s wonderful to know that we met your expectations. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford Durham.

    Best regards,
    Dean
  • Rating 5.0
    Exelant advice helpful and friendly
    Response from Vertu Ford Durham
    Dear Leslie

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our advice excellent and our team helpful and friendly. Providing top-notch service is our priority, and your feedback reaffirms the hard work we put in every day. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 5.0
    Good no hassle all staff friendly
    Response from Vertu Ford Durham
    Hello Malcolm,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a hassle-free experience and found our staff friendly during your visit to Vertu Ford Durham. Providing excellent service is our top priority, and your feedback is greatly appreciated. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Matthew
  • Rating 5.0
    Lovely Service by Victoria
    Response from Vertu Ford Durham
    Hello Anita

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a lovely experience with Victoria at Vertu Ford Durham. Providing excellent service is our top priority, and it's always rewarding to know when we've achieved that. Your feedback is greatly appreciated and will be shared with Victoria and the team. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

    Best regards,
    Dean
  • Rating 4.0
    Good service
    Response from Vertu Ford Durham
    Hello Daniel

    Thank you so much for taking the time to leave us a fantastic review! We're thrilled to hear that you had a brilliant experience with us at Vertu Ford Durham. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Keith
  • Rating 5.0
    Victoria was amazingly helpful through every single step of the process. She was extremely responsive to emails and phone calls and had so much patience when we struggled to make up our mind on the right car.
    Response from Vertu Ford Durham
    Dear Joanne

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Victoria was able to assist you so effectively throughout your car selection process. It's great to know that her responsiveness and patience made a positive impact on your experience. We truly appreciate your kind words and your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford Durham.

    Best regards,
    The Motability Scheme Team at Vertu Ford Durham
  • Rating 4.0
    It went OK and first time at the dealership.
    Response from Vertu Ford Durham
    Hello Mark,

    Thank you for taking the time to share your feedback with us. We're pleased to hear that your first visit to Vertu Ford Durham went well. Your experience is important to us, and we're glad we could meet your expectations.

    If there's anything specific you think we could improve on to make your next visit even better, please feel free to let us know. We look forward to welcoming you back in the future.

    Best regards, Danielle
    The Vertu Ford Durham Team
  • Rating 5.0
    First service completed. Car washed and cleaned when. Staff helpful
    ⁸
    Response from Vertu Ford Durham
    Hello Arnold B.,

    Thank you so much for taking the time to leave us a fantastic review! We're thrilled to hear that you had a positive experience with your first service and that our team was able to assist you effectively. It's great to know that you appreciated the car wash and cleaning as well. Your feedback is incredibly valuable to us, and we're delighted to have met your expectations.

    If there's anything more we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford Durham.

    Best regards,

    Liza
  • Rating 5.0
    Victoria was polite, pleasant, friendly and very professional throughout. Dealt with business swiftly. A lovely lady to meet.
    Response from Vertu Ford Durham
    Hello Joseph M.,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear about your positive experience with Victoria. It's great to know that she was able to assist you swiftly and professionally while making the interaction pleasant and friendly. We truly appreciate your kind words and your 5-star rating. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza.

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