Motability Scheme at Bristol Street Motors Ford Durham

4.7
Rating 4.7
(248 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 11:00 - 17:00

Welcome to Bristol Street Motors Ford Durham

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Bristol Street Motors Ford Durham can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Bristol Street Motors Ford Durham on 01916394833 to make an appointment with our Motability specialist.

Contact information

Address
High Street
Carrville
Durham DH1 1AU
GB
Phone Number
Call Bristol Street Motors Ford Durham on 0191 639 4833
Email
Reviews
Visit dealer website

Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 11:00 - 17:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 17:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Lisa-Marie Horner
  • Richard Burleigh
  • David Skeen
  • Jordan Mackrell
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 17:45
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Alex Tonge
  • Mitchell Hayes
  • Kurtis Little
We recommend calling and booking an appointment before visiting.
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Accessibility features at Bristol Street Motors Ford Durham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Bristol Street Motors Ford Durham

  • Rating 5.0
    The service was excellent, nothing was too much trouble, everything was explained to me every step of the way. Would like to thank them for the care and respect shown .
    Response from Bristol Street Motors Ford Durham
    Hi Susan, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. Many thanks Keith
  • Rating 5.0
    Brilliant service
    Response from Bristol Street Motors Ford Durham
    Thank you for taking your time to leave this great review! Kind regards, Liza.
  • Rating 5.0
    Excellent service
    Response from Bristol Street Motors Ford Durham
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
  • Rating 5.0
    Excellent
    Response from Bristol Street Motors Ford Durham
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart
  • Rating 1.0
    The worst mot experience I have ever had
    Response from Bristol Street Motors Ford Durham
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT1WA2501 Kind regards, Liza.
  • Rating 5.0
    Fantastic customer service David and Lee are very good at their job we were made to feel welcome asked if we wanted a drink ect. Amazing team
    Response from Bristol Street Motors Ford Durham
    Thank you so much for your kind words! We are so happy to hear that David and Lee were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Liza.
  • Rating 5.0
    Excellent service from start to finish. Kept informed of what was happening with the car. The car was returned washed and valeted. The gentleman I dealt with on the phone was helpful and polite. Highly recommend.
    Response from Bristol Street Motors Ford Durham
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    Car was ready and washed and serviced
    Response from Bristol Street Motors Ford Durham
    Thank you Carol for taking the time to leave us this lovely 5 star review, kind regards, Kerry
  • Rating 5.0
    Very friendly helpful staff.
    Response from Bristol Street Motors Ford Durham
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Brian
  • Rating 5.0
    Jordan was very helpful, straight forward process to get my first mobility car
    Response from Bristol Street Motors Ford Durham
    Good afternoon Amy. Thank you so much for your kind words! We are so happy to hear that Jordan was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean.
  • Rating 5.0
    Brilliant service plenty of time no pushing for sale. Love the car and why did I not there first?
    Response from Bristol Street Motors Ford Durham
    Good afternoon Robin. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean.
  • Rating 5.0
    Excellent service
    Took time to listen and explain thingsv
    Response from Bristol Street Motors Ford Durham
    Good morning Robin. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean.
  • Rating 5.0
    Very pleasant salesman ,
    Response from Bristol Street Motors Ford Durham
    Good afternoon Debra. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean.
  • Rating 5.0
    Brilliant, friendly service from beginning to end. Nothing was ever a bother and I was made to feel completely at ease the whole time
    Response from Bristol Street Motors Ford Durham
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Brian
  • Rating 5.0
    Very helpful and went above to get me my car as quickly as possible
    Response from Bristol Street Motors Ford Durham
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    Made to feel at ease, everything explained, what the next steps are, couldn't fault the service.
    Response from Bristol Street Motors Ford Durham
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
  • Rating 5.0
    Mitchell went above and beyond toake everything smooth for me
    Response from Bristol Street Motors Ford Durham
    Good Afternoon Lyndsay. Thank you so much for your kind words! We are so happy to hear that Mitchell was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Brian
  • Rating 5.0
    David was polite and friendly and made the whole experience a pleasure
    Response from Bristol Street Motors Ford Durham
    Thank you so much for your kind words! We are so happy to hear that David was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.
  • Rating 1.0
    Went in for service due to engine management light on. Next day light come back on and alerted on app of same problem. Now have to book it back in for them to actually address the matter.
    Response from Bristol Street Motors Ford Durham
    Dear Mr Houghton, thank you for taking the time to leave a review. We are sorry your experience did not meet your expectations. I understand one of my service advisors contacted you to bring the booking forward with the return of your engine management light. On the back of the DPF regeneration we carried out, the light went off. I appreciate your frustration, but we must adhere to the Ford Warranty process. If you have any questions, or if there is anything you would like to discuss further, please do not hesitate to contact me at Christopher.Stewart@vertumotors.com. Kind regards, Christopher Stewart – General Manager.”
  • Rating 5.0
    Excellent service, very pleased with everything entailed on our visit
    Response from Bristol Street Motors Ford Durham
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

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