Motability Scheme at Bristol Street Motors Ford Durham

4.9
Rating 4.9
(29 reviews)
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:00 11:00 - 17:00

Welcome to Bristol Street Motors Ford Durham

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Bristol Street Motors Ford Durham can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Bristol Street Motors Ford Durham on 03445585402 to make an appointment with our Motability specialist.

Contact information

Address
High Street
Carrville
Durham DH1 1AU
GB
Phone Number
Call Bristol Street Motors Ford Durham on 0344 558 5402
Email
Reviews
Visit dealer website

Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:00 11:00 - 17:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 19:00
Saturday09:00 - 17:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Lisa-Marie Horner
  • Jonathan Nesbit
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 17:45
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Alex Tonge
  • Christopher Hardy
We recommend calling and booking an appointment before visiting.
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Accessibility features at Bristol Street Motors Ford Durham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Bristol Street Motors Ford Durham

  • Rating 4.0
    Excellent Saturday morning service
    Response from Bristol Street Motors Ford Durham
    Hello Francis. Thank you for taking the time to leave us a review about your visit. Kind Regards, Stuart.
  • Rating 5.0
    As I entered the show room I got a nice friendly smile from the sales staff and I went onto the service reception a gentleman called Grham said can help you sir I told him my car was booked in for a MOT he said please have a seat he offered me a drink and then got to work on the paperwork he was very Efficient and Pleasant after the paperwork was all done he got up and showed me to the Courtesy car open the car door and I got in and he closed the door then waved me off. I will definitely go back for my next Motability car here just for the service I received.
    Response from Bristol Street Motors Ford Durham
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks, Stuart.
  • Rating 5.0
    Great service, polite, very friendly and helpful. Explaining everything very clearly.
    Response from Bristol Street Motors Ford Durham
    Thank you very much for such wonderful feedback following your visit with us at Bristol Street Ford Durham, we are delighted you have shared your experience with our Sales Team with us and really appreciate the time you have taken to post this review, thank you once again, Stuart.
  • Rating 5.0
    Fantastic experience. Lisa is a credit to the team .
    Response from Bristol Street Motors Ford Durham
    Thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will ensure that Lisa receives the recognition she deserves and forward this to the management for you. Thank you Dawn
  • Rating 5.0
    Can't thank Lisa horner enough been on motorbility for 30 years and nothing is a problem to her 10 out of 10 for everything she does
    Response from Bristol Street Motors Ford Durham
    Thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will ensure that Lisa receives the recognition she deserves and forward this to the management for you. Thank you Dawn
  • Rating 5.0
    Brilliant
    Response from Bristol Street Motors Ford Durham
    Hello Sheila and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Dean.
  • Rating 5.0
    Very good experience lovely person doing motorbility
    Response from Bristol Street Motors Ford Durham
    Hello Terrance and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Dean.
  • Rating 5.0
    Great customer service
    Response from Bristol Street Motors Ford Durham
    Hello Kieran and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Dean.
  • Rating 5.0
    Absolutely fantastic Lisa was amazing I couldn't do enough for us Stanley
    Response from Bristol Street Motors Ford Durham
    Hi Marilyn, Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Lisa receives the recognition she deserves. Many thanks Keith
  • Rating 5.0
    Lisa is very friendly and has great customer service
    Response from Bristol Street Motors Ford Durham
    Hi Ann, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Lisa, we hope to see you again soon! Kind regards, Trish.
  • Rating 5.0
    Simone Berry
    Lisa-Marie gave excellent customer care
    Response from Bristol Street Motors Ford Durham
    Hi Simone, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Lisa-Marie, we hope to see you again soon! Kind regards, Stuart.
  • Rating 5.0
    Brilliant from start to finish. Very professional and explained everything clearly.
    Excellent service thank you
    Response from Bristol Street Motors Ford Durham
    Hello Alan and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Dean.
  • Rating 5.0
    Lisa is an absolute pleasure to deal with
    She kept me upto date on every step, we expected our new Motability car in December 2022 due to issues out of anyones control but collected it May 2022.
    Dealing with Lisa through our Motability was a dream, it has been the easiest and friendliest experience I have had in 15 years of having Motability and always having a Ford car.
    Please pass on to Lisa Horner at your Durham branch how pleased and happy we are. We will be back when we need to renew our car
    Thank you Lisa
    Response from Bristol Street Motors Ford Durham
    Hello Megan. Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Lisa receives the recognition she deserves. Many thanks, Dean.
  • Rating 5.0
    The nicest smoothest handover I’ve ever had. Lisa is professional and able to handle any question and query on the spot. 5 star service
    Response from Bristol Street Motors Ford Durham
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Lisa receives the recognition he deserves. Many thanks Karen
  • Rating 5.0
    Excellent service, great communication lovely and helpful staff so glad i chosen ford
    Response from Bristol Street Motors Ford Durham
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Karen
  • Rating 5.0
    Very good service
    Response from Bristol Street Motors Ford Durham
    Hello Nigel. Thank you for taking the time to leave us a review about your visit. Kind Regards, Stuart.
  • Rating 5.0
    Lisa was excellent nothing was a problem
    Would definitely return
    Response from Bristol Street Motors Ford Durham
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Lisa receives the recognition he deserves. Many thanks, Stuart.
  • Rating 5.0
    Brilliant
    Response from Bristol Street Motors Ford Durham
    Hello Alan. Thank you for taking the time to leave us a review about your visit. Kind Regards, Stuart.
  • Rating 5.0
    Great service
    Lisa is really good at her job.
    Response from Bristol Street Motors Ford Durham
    Hi David, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Lisa, we hope to see you again soon! Kind regards, Trish.
  • Rating 5.0
    Everything went smoothly. Collected and returned car all sorted. Great Service.
    Response from Bristol Street Motors Ford Durham
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks, Stuart.
Displaying reviews 1 - 3 out of the 20 most recent
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