Motability Scheme at Bristol Street Motors Ford Durham
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 11:00 - 17:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to Bristol Street Motors Ford Durham
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Bristol Street Motors Ford Durham can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Bristol Street Motors Ford Durham on 01916394833 to make an appointment with our Motability specialist.
Contact information
Address
High Street
Carrville
Durham DH1 1AU
GB
Phone Number
Call Bristol Street Motors Ford Durham on 0191 639 4833
0191 639 4833
Website
Email
Feedback
Reviews
Find or leave a review on Google
Showroom details 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 11:00 - 17:00Toggle Hours
Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 11:00 - 17:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 09:00 - 18:00 |
| Tuesday | 09:00 - 18:00 |
| Wednesday | 09:00 - 18:00 |
| Thursday | 09:00 - 18:00 |
| Friday | 09:00 - 18:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | 11:00 - 17:00 |
Motability Scheme specialists:
- Richard Burleigh
- David Skeen
- Heda Ali
- Jordan Mackrell
- Stefano Pica
We recommend calling and booking an appointment before visiting.
Service centre details 07:00 - 17:45 07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 08:00 - 13:00Closed Today Toggle Hours
Service centre details
07:00 - 17:45 07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 08:00 - 13:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 07:00 - 17:45 |
| Tuesday | 07:00 - 18:00 |
| Wednesday | 07:00 - 18:00 |
| Thursday | 07:00 - 18:00 |
| Friday | 07:00 - 18:00 |
| Saturday | 08:00 - 13:00 |
| Sunday | Closed |
Motability service specialists:
- Alex Tonge
- Mitchell Hayes
- Kurtis Little
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Bristol Street Motors Ford Durham
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at Bristol Street Motors Ford Durham
- Rating 5.0Jul 25, 2024Excellent attentive staff.Response from Bristol Street Motors Ford DurhamJul 25, 2024Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
- Rating 5.0Jul 24, 2024Great service made everything
So easy. Highly recommended 👌Response from Bristol Street Motors Ford DurhamJul 24, 2024Thank you for taking your time to leave this great review! Kind regards, Liza. - Rating 5.0Jul 23, 2024As usual a friendly professional dealership always helpfulResponse from Bristol Street Motors Ford DurhamJul 23, 2024Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
- Rating 5.0Jul 2, 2024Very helpful and understanding.
Highly recommendedResponse from Bristol Street Motors Ford DurhamJul 2, 2024Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart. - Rating 5.0Jun 28, 2024Great service made me feel the most important personResponse from Bristol Street Motors Ford DurhamJun 28, 2024Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew
- Rating 5.0Jun 17, 2024Very good car went in morning back for dinnerResponse from Bristol Street Motors Ford DurhamJun 17, 2024Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards Dawn
- Rating 5.0Jun 14, 2024Excellent service from Dave Skeen, handover went smoothly and he explained everything in detail.Response from Bristol Street Motors Ford DurhamJun 14, 2024Hi Nigel. Thank you so much for your kind words! We are so happy to hear that Dave was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Kerry
- Rating 5.0Jun 6, 2024Very helpful above and beyond what was expectedResponse from Bristol Street Motors Ford DurhamJun 6, 2024Good afternoon Ashley. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
- Rating 5.0May 31, 2024.Response from Bristol Street Motors Ford DurhamMay 31, 2024Hi Danielle, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
- Rating 1.0May 27, 2024Now an extremely poor experience. They clean the care as part of their service. But mine was barely touched each time. They claim it due to its size but a decent jet wash job should be expected if they start it and boot size aside, I can’t understand why they can’t do the dash and rear floor which is the size of a focus.
Second service I booked a courtesy car. They called and spoke to my dad who is deaf so had no clue what was said. So I called them back and they confirmed everything was booked in and could see the courtesy car. When I got there it wasn’t! The woman I was dealing with had wrote it on her print out and not updated the system. So when I called it all still looked ok. I politely fed back that they spoke to someone not connected to the car and the need to update the system rather than have a local copy on a single persons desk but at no point was an apology offered. If anything the conversation was full of dismissive attitude.
Last service the bushes were identified as needing replacing. They weren’t in stock so they said they’d call when they are and book me back in. 5months past without a call so when booking the MOT I reminded them they needed doing and they confirmed they made a note. I called a week ahead of the MOT to make sure they were ready and no notes could be found. The central team emailed the workshop and asked for me to be called when they arrived. Again no call was received. The day before the garage called me to confirm the appointment and they could not find any note at all again. Thankfully the MOT was completed and they confirmed the bushes were replaced but these issue should not be occurring when dealing with motability customers.Response from Bristol Street Motors Ford DurhamMay 27, 2024Hi Jean, Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref Y1JC2705 Kind regards, Keith - Rating 4.0May 24, 2024Staff are brilliant but the automated process of booking car in is impersonal and makes you feel like you're just a number not a customerResponse from Bristol Street Motors Ford DurhamMay 24, 2024Thank you for your review! Customer feedback is extremely important to us and your comments will be forwarded on to Management at the Dealership to enable them to share your experience with the Team. Kind regards, Dawn
- Rating 5.0May 23, 2024It went well, thank youResponse from Bristol Street Motors Ford DurhamMay 23, 2024Good afternoon Dominic. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
- Rating 5.0May 20, 2024Bit of a wait to be seen but knowledge of the cars was fantastic. Very friendly and helpful customer serviceResponse from Bristol Street Motors Ford DurhamMay 20, 2024Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
- Rating 5.0May 16, 2024Very good service, I couldn't ask for anything better. David who dealt with me was a credit to your dealership.Response from Bristol Street Motors Ford DurhamMay 16, 2024Thank you so much for your kind words! We are so happy to hear that David was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
- Rating 5.0May 8, 2024Fantastic 5 star couldn't ask for betterResponse from Bristol Street Motors Ford DurhamMay 8, 2024Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew
- Rating 5.0Apr 30, 2024Good service by David at your Durham branchResponse from Bristol Street Motors Ford DurhamApr 30, 2024Thank you so much for your kind words! We are so happy to hear that David was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Liza.
- Rating 5.0Apr 26, 2024Spot on mate cheersResponse from Bristol Street Motors Ford DurhamApr 26, 2024Good afternoon Stephen. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
- Rating 2.0Apr 22, 2024Took way too long waited 2 hours for mot that's ridiculousResponse from Bristol Street Motors Ford DurhamApr 22, 2024Good afternoon Karolyn. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref YXT2KB2204 Kind regards, Dean
- Rating 5.0Apr 18, 2024Fab finally got sorted thanks to David !!!Response from Bristol Street Motors Ford DurhamApr 19, 2024Hi Robert. Thank you so much for your kind words! We are so happy to hear that David was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Kerry
- Rating 5.0Apr 17, 2024Fast service done within an hour very pleasant phonecall to go and collect our vehicleResponse from Bristol Street Motors Ford DurhamApr 17, 2024Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.