Motability Scheme at Vertu Ford Durham

4.8
Rating 4.8
(385 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Ford Durham

Motability Scheme at Vertu Ford Durham{{name}}

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Ford Durham can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Ford Durham on 01916394833 to make an appointment with our Motability specialist.

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Contact information

Address
High Street
Carrville
Durham DH1 1AU
GB
Get directions
Phone Number
Call Vertu Ford Durham on 0191 639 4833
0191 639 4833
0191 639 4833
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Sue Mcglade
  • Victoria Stubbs
  • Sam Harman
  • Morgan Cooper
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 17:45
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Nigel Pigford
  • Mitchell Hayes
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Ford Durham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Ford Durham

  • Rating 5.0
    I've been going to ford for 9 years now the motability specialist Sue is absolutely fantastic really helpful
    Response from Vertu Ford Durham
    Hello John G.,

    Thank you so much for your kind words and for being a loyal customer for the past nine years. We're thrilled to hear that Sue has been able to provide you with fantastic and helpful service. Your feedback is incredibly valuable to us, and it’s wonderful to know that our efforts are making a positive impact. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to continuing to serve you in the future.

    Best regards,
    Matthew
  • Rating 4.0
    Excellent feedback regards service. Receptionist not so friendly
    Response from Vertu Ford Durham
    Dear Stephen C.,

    Thank you for taking the time to share your feedback with us. We are delighted to hear that you were pleased with the service you received at Vertu Ford Durham. Our team strives to provide excellent service to all our customers, and it's wonderful to know that we met your expectations in this regard.

    We also appreciate your honesty regarding your experience with our receptionist. We value all feedback as it helps us improve, and we will certainly look into this matter to ensure a more welcoming experience for all our visitors.

    Thank you once again for your review and for choosing the Motability Scheme at Vertu Ford Durham. We look forward to serving you again in the future.

    Best regards,
    Matthew
  • Rating 5.0
    Excellent service
    Response from Vertu Ford Durham
    Hello James,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had an excellent experience with our service at Vertu Ford Durham. Our team is dedicated to providing the best possible service to all our customers, and your feedback is truly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Kerry
  • Rating 5.0
    First class service and very helpful
    Response from Vertu Ford Durham
    Hello Kevin,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received first-class service and found our team very helpful. Your feedback is incredibly important to us, and it motivates us to continue providing the best possible experience for all our customers.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford Durham.

    Best regards,
    Liza
  • Rating 5.0
    Quick and easy process guided all the way through
    Response from Vertu Ford Durham
    Dear Nicola D.,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found the process quick and easy and that our team was able to guide you every step of the way. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford Durham.

    Best regards,

    Liza
  • Rating 5.0
    Virtu Ford in Carville, Durham has been exceptionally brilliant for over two years that I’ve been going. I deal predominantly with a guy named Mitchell Hayes on the service desk. He always greets me in a friendly yet professional manner and keeps me fully updated through the whole process. He always makes sure that I’m happy with everything and always calls, usually the next day to make sure that everything is fine. 5 star at least! Brilliant. My next Motability car will be from you guys!
    Response from Vertu Ford Durham
    Dear Robert

    Thank you so much for taking the time to share your wonderful feedback about your experiences at Vertu Ford Durham. We are thrilled to hear that Mitchell Hayes and our team have consistently provided you with exceptional service over the past two years. It's great to know that Mitchell's friendly and professional manner, along with his dedication to keeping you informed, has made your visits enjoyable.

    We are delighted that you are considering us for your next Motability car, and we look forward to continuing to serve you with the same level of excellence. Your kind words and 5-star rating mean a lot to us and motivate us to keep delivering the best service possible.

    Thank you once again for your support and trust in us. If you have any questions or need further assistance, please don't hesitate to reach out.

    Best regards,

    Dean
  • Rating 5.0
    Helpful, friendly, informative and patient
    Response from Vertu Ford Durham
    Hello Martin

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our team helpful, friendly, informative, and patient. Providing excellent service is our top priority, and it's great to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford Durham.

    Best regards,
    Dean
  • Rating 5.0
    Great service from Victoria
    Response from Vertu Ford Durham
    Hello Edward,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with Victoria. Providing excellent service is our top priority, and it's always rewarding to know when we've succeeded. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza
  • Rating 5.0
    Victoria was a pleasure to deal with kept in contact , explained everything , very friendly I would recommend ford ,the manager introduced himself to me which I thought was lovey , very friendly great atmosphere and made me very welcome
    Response from Vertu Ford Durham
    Hello Michelle,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Victoria provided you with excellent service and that you found her communication and explanations helpful. It's great to know that you had a positive experience with us at Vertu Ford Durham. Your recommendation means a lot to us, and we're delighted to have earned your trust. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Liza.
  • Rating 4.0
    Very helpful
    Response from Vertu Ford Durham
    Hello Garry,

    Thank you for taking the time to leave us a review. We're delighted to hear that you found our service helpful. Your feedback is invaluable to us as we strive to provide the best experience for our customers. If there's anything specific you think we could improve upon to make your experience even better, please feel free to let us know. We look forward to welcoming you back to Vertu Ford Durham in the future.

    Best regards,
    Liza.
  • Rating 5.0
    It was a very good service provided by all staff
    Response from Vertu Ford Durham
    Hello Brian,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a very good experience with our team at Vertu Ford Durham. Providing excellent service is our top priority, and it’s wonderful to know that our staff met your expectations.

    If you have any further feedback or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

    Best regards,
    Kerry
  • Rating 5.0
    Fabulous from start to finish. Friendly, knowledgeable and professional. Thank you.
    Response from Vertu Ford Durham
    Dear Sharon C.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that your experience with us was fabulous from start to finish. Our team strives to provide friendly, knowledgeable, and professional service, and it’s incredibly rewarding to know we met your expectations.

    Your feedback is greatly appreciated and will be shared with the entire team. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at Vertu Ford Durham.

    Best regards,
    Liza
  • Rating 5.0
    5 star very helpful and quick
    Response from Vertu Ford Durham
    Hello Kimberley,

    Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you found our service helpful and quick. At Vertu Ford Durham, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Keith
  • Rating 5.0
    Great from start to finish, couldn't be happier
    Response from Vertu Ford Durham
    Hello Joe,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a great experience from start to finish and that you couldn't be happier with our service. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations.

    If you ever need any assistance in the future or have any questions, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford Durham.

    Best regards,

    Keith
  • Rating 5.0
    Sue was so helpful and her service was fantastic. Just like to thank her for a excellent service
    Response from Vertu Ford Durham
    Hello Andrew,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Sue provided you with fantastic service and that you had a positive experience with us at Vertu Ford Durham. Your feedback is incredibly valuable and motivating for our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Keith
  • Rating 5.0
    Sue is amazing always looks after you
    Response from Vertu Ford Durham
    Hello Karlson M.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Sue has been able to provide you with excellent service and that you feel well taken care of. Your feedback is incredibly valuable to us, and it’s great to know that we are meeting your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza
  • Rating 5.0
    Sue the mobility advisor from ford dealers in durham was absolutely brilliant as always when I have change my car
    Response from Vertu Ford Durham
    Hello Jason,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Sue provided you with brilliant service once again during your car change. At Vertu Ford Durham, we strive to ensure our customers have the best experience possible, and it's fantastic to know that Sue continues to meet your expectations.

    Your feedback is greatly appreciated and will be shared with Sue and the team. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    Liza.
  • Rating 5.0
    The people were all great. I did however experience difficulty with the slippery floors. I realise it's not their fault but suggested that the could install a runner of some sort so that people with walking aids feel more secure
    Response from Vertu Ford Durham
    Dear Alison M.,

    Thank you so much for taking the time to leave us a review and for giving us a 5-star rating! We are delighted to hear that you had a positive experience with our team at Vertu Ford Durham.

    Thank you once again for your thoughtful feedback. We look forward to welcoming you back in the future.

    Best regards,
    Liza
  • Rating 5.0
    Very friendly helpfull lady
    Response from Vertu Ford Durham
    Hello Sonia S.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team friendly and helpful during your visit. Providing excellent service is our top priority, and your feedback truly means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Vertu Ford Durham.

    Best regards,
    Selina
  • Rating 5.0
    Outstanding customer service, professional I would highly recommend Sue McGlade.
    Response from Vertu Ford Durham
    Dear Philip L.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you received outstanding customer service and found our team, especially Sue McGlade, to be professional. Your recommendation means a lot to us, and we are delighted to know that we could meet your expectations.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford Durham.

    Best regards,
    Selina

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