Motability Scheme at Vertu Ford Durham

4.7
Rating 4.7
(323 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Ford Durham

Motability Scheme at Vertu Ford Durham{{name}}

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Ford Durham can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Ford Durham on 01916394833 to make an appointment with our Motability specialist.

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Contact information

Address
High Street
Carrville
Durham DH1 1AU
GB
Get directions
Phone Number
Call Vertu Ford Durham on 0191 639 4833
0191 639 4833
0191 639 4833
Website

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Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • David Skeen
  • Alexander Murphy
  • Victoria Stubbs
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 17:45
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Nigel Pigford
  • Mitchell Hayes
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Ford Durham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Ford Durham

  • Rating 4.0
    Good service
    Response from Vertu Ford Durham
    Hello Daniel

    Thank you so much for taking the time to leave us a fantastic review! We're thrilled to hear that you had a brilliant experience with us at Vertu Ford Durham. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Keith
  • Rating 5.0
    Victoria was amazingly helpful through every single step of the process. She was extremely responsive to emails and phone calls and had so much patience when we struggled to make up our mind on the right car.
    Response from Vertu Ford Durham
    Dear Joanne

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Victoria was able to assist you so effectively throughout your car selection process. It's great to know that her responsiveness and patience made a positive impact on your experience. We truly appreciate your kind words and your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford Durham.

    Best regards,
    The Motability Scheme Team at Vertu Ford Durham
  • Rating 4.0
    It went OK and first time at the dealership.
    Response from Vertu Ford Durham
    Hello Mark,

    Thank you for taking the time to share your feedback with us. We're pleased to hear that your first visit to Vertu Ford Durham went well. Your experience is important to us, and we're glad we could meet your expectations.

    If there's anything specific you think we could improve on to make your next visit even better, please feel free to let us know. We look forward to welcoming you back in the future.

    Best regards, Danielle
    The Vertu Ford Durham Team
  • Rating 5.0
    First service completed. Car washed and cleaned when. Staff helpful
    ⁸
    Response from Vertu Ford Durham
    Hello Arnold B.,

    Thank you so much for taking the time to leave us a fantastic review! We're thrilled to hear that you had a positive experience with your first service and that our team was able to assist you effectively. It's great to know that you appreciated the car wash and cleaning as well. Your feedback is incredibly valuable to us, and we're delighted to have met your expectations.

    If there's anything more we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford Durham.

    Best regards,

    Liza
  • Rating 5.0
    Victoria was polite, pleasant, friendly and very professional throughout. Dealt with business swiftly. A lovely lady to meet.
    Response from Vertu Ford Durham
    Hello Joseph M.,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear about your positive experience with Victoria. It's great to know that she was able to assist you swiftly and professionally while making the interaction pleasant and friendly. We truly appreciate your kind words and your 5-star rating. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza.
  • Rating 5.0
    Really good.
    Kind, understanding, friendly and helpful.
    Response from Vertu Ford Durham
    Dear Paula

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team kind, understanding, friendly, and helpful. Your feedback is incredibly important to us, and it’s great to know that we were able to meet your expectations.

    At Vertu Ford Durham, we strive to provide the best possible service to all our customers, and your positive words are a testament to our efforts. If there is anything else we can do for you, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,

    Dean
  • Rating 5.0
    No problem whatever, smashing service.
    Response from Vertu Ford Durham
    Hello Eric,

    Thank you for leaving us a great review! We are happy to hear that you had a wonderful experience with our service at Vertu Ford Durham. Your kind words mean a lot to us and encourage our team to keep providing excellent service. If you need anything else in the future, please feel free to contact us. We look forward to helping you again!

    Kind regards,
    Kerry
  • Rating 5.0
    Very good service and happy with my experience with ford
    Response from Vertu Ford Durham
    Hello John G.,

    Thank you so much for taking the time to share your positive experience with us at Vertu Ford Durham. We are thrilled to hear that you received very good service and are happy with your experience. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations. If there’s anything more we can do for you in the future, please don’t hesitate to reach out. We look forward to serving you again!

    Best regards,
    Danielle
  • Rating 5.0
    Very good i place for the work you bon xx
    Response from Vertu Ford Durham
    Hello Susan

    Thank you so much for your wonderful review and the perfect rating! We're thrilled to hear that you had a very good experience with us at Vertu Ford Durham. Your feedback is incredibly important to us, and it’s great to know that our efforts are appreciated. If you have any more comments or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards, Dawn
    The Vertu Ford Durham Team
  • Rating 5.0
    Fantastic very good very fast thank you
    Response from Vertu Ford Durham
    Hello Leslie C.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fantastic experience with us at Vertu Ford Durham. Our team strives to provide fast and efficient service, and it's great to know we met your expectations.

    Kind regards,
    Matthew
  • Rating 5.0
    Kept up to date with delivery times everything explained in
    Response from Vertu Ford Durham
    Hello Joseph C.,

    Thank you so much for taking the time to leave us a fantastic 5-star review! We are thrilled to hear that you were kept up to date with delivery times and that everything was explained clearly. At Vertu Ford Durham, we strive to provide excellent service and ensure our customers have a smooth experience with the Motability Scheme. Your feedback is greatly appreciated and motivates us to continue delivering the best service possible.

    Kind regards,
    Matthew
  • Rating 5.0
    Very professional
    Response from Vertu Ford Durham
    Hello Malcolm W.,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you found our service to be very professional. At Vertu Ford Durham, we strive to provide the best experience for our customers, and your feedback is greatly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Kind regards,
    Matthew
  • Rating 5.0
    Very nice people
    Response from Vertu Ford Durham
    Hello David

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you found our team to be very nice. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford Durham. Kind regards, Dean
  • Rating 5.0
    Very good quick and easy no complaints.
    Response from Vertu Ford Durham
    Hello Gillian,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found your experience with us to be very good, quick, and easy. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. If you ever need any assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford Durham. Kind regards, Dean
  • Rating 5.0
    Excellent
    Response from Vertu Ford Durham
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 4.0
    Totally professional and courteous at all times kept me up to date with the progress of my service
    Response from Vertu Ford Durham
    Good afternoon Kenneth. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean.
  • Rating 5.0
    Everything explained and contact made as and when necessary very friendly staff.
    Response from Vertu Ford Durham
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 5.0
    Excellent helpful, courteous and professional service
    Response from Vertu Ford Durham
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 5.0
    Very straight forward and quickly done while I waited
    Response from Vertu Ford Durham
    Good afternoon Beth. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Outstanding from start to finish, definitely recommend
    Response from Vertu Ford Durham
    Thank you for taking your time to leave this great review! Kind regards Dawn

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