Motability Scheme at Vertu Ford Durham

4.7
Rating 4.7
(370 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Ford Durham

Motability Scheme at Vertu Ford Durham{{name}}

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Ford Durham can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Ford Durham on 01916394833 to make an appointment with our Motability specialist.

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Contact information

Address
High Street
Carrville
Durham DH1 1AU
GB
Get directions
Phone Number
Call Vertu Ford Durham on 0191 639 4833
0191 639 4833
0191 639 4833
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Sue Mcglade
  • Victoria Stubbs
  • Sam Harman
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 17:45
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Nigel Pigford
  • Mitchell Hayes
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Ford Durham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Ford Durham

  • Rating 5.0
    Sue is amazing always looks after you
    Response from Vertu Ford Durham
    Hello Karlson M.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Sue has been able to provide you with excellent service and that you feel well taken care of. Your feedback is incredibly valuable to us, and it’s great to know that we are meeting your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza
  • Rating 5.0
    Sue the mobility advisor from ford dealers in durham was absolutely brilliant as always when I have change my car
    Response from Vertu Ford Durham
    Hello Jason,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Sue provided you with brilliant service once again during your car change. At Vertu Ford Durham, we strive to ensure our customers have the best experience possible, and it's fantastic to know that Sue continues to meet your expectations.

    Your feedback is greatly appreciated and will be shared with Sue and the team. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    Liza.
  • Rating 5.0
    The people were all great. I did however experience difficulty with the slippery floors. I realise it's not their fault but suggested that the could install a runner of some sort so that people with walking aids feel more secure
    Response from Vertu Ford Durham
    Dear Alison M.,

    Thank you so much for taking the time to leave us a review and for giving us a 5-star rating! We are delighted to hear that you had a positive experience with our team at Vertu Ford Durham.

    Thank you once again for your thoughtful feedback. We look forward to welcoming you back in the future.

    Best regards,
    Liza
  • Rating 5.0
    Very friendly helpfull lady
    Response from Vertu Ford Durham
    Hello Sonia S.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team friendly and helpful during your visit. Providing excellent service is our top priority, and your feedback truly means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Vertu Ford Durham.

    Best regards,
    Selina
  • Rating 5.0
    Outstanding customer service, professional I would highly recommend Sue McGlade.
    Response from Vertu Ford Durham
    Dear Philip L.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you received outstanding customer service and found our team, especially Sue McGlade, to be professional. Your recommendation means a lot to us, and we are delighted to know that we could meet your expectations.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford Durham.

    Best regards,
    Selina
  • Rating 5.0
    I was very happy with our experience,
    Sue was great explaining everything and making sure we are happy with our choice
    Response from Vertu Ford Durham
    Dear Keith

    Thank you so much for taking the time to share your positive experience with us at Vertu Ford Durham. We are thrilled to hear that you were very happy with your visit and that Sue was able to assist you effectively. Ensuring our customers are satisfied with their choices is a top priority for us, and it's wonderful to know that Sue made a positive impact on your experience.

    Your feedback is greatly appreciated, and we are delighted to have earned a 5-star rating from you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Dean
  • Rating 5.0
    Excellent
    Response from Vertu Ford Durham
    Hello Robert

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an excellent experience with us at Vertu Ford Durham. Your feedback is incredibly valuable, and it motivates our team to continue providing the best service possible. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    From start to finish was treat like Royalty very professional and an outstanding experience
    Response from Vertu Ford Durham
    Hello Paul,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you felt treated like royalty and had an outstanding experience at Vertu Ford Durham. Our team strives to provide professional and exceptional service to all our customers, and your kind words are truly appreciated.

    If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to welcoming you back!

    Best regards,
    Selina
  • Rating 5.0
    I arrived at the dealership on my mobility scooter and found the staff very helpful nothing was too much trouble. I would recommend this dealership
    Response from Vertu Ford Durham
    Dear Marilyn

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a positive experience at Vertu Ford Durham and that our team was able to assist you effectively. Your recommendation means a lot to us, and we are delighted to know that we could meet your needs. If you ever need further assistance or have any questions, please don't hesitate to reach out. We look forward to welcoming you back in the future.

    Best regards,
    Dean
  • Rating 5.0
    Sue was amazing as always
    Response from Vertu Ford Durham
    Dear Karlson M.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Sue provided you with an amazing experience once again. At Vertu Ford Durham, we strive to offer exceptional service, and it's always rewarding to know when we've succeeded.

    Your feedback is greatly appreciated and will be shared with Sue and the rest of our team. We look forward to welcoming you back in the future and continuing to meet your mobility needs.

    Best regards,

    Liza
  • Rating 5.0
    Extremely accommodating, great service
    Response from Vertu Ford Durham
    Hello Gemma,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our service extremely accommodating. Providing great service is something we strive for every day, and it’s fantastic to know that we met your expectations. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best experience possible. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Dean
  • Rating 5.0
    The staff at vertu Durham were very polite and very helpful and very professional
    Response from Vertu Ford Durham
    Dear Barry,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our staff at Vertu Ford Durham to be polite, helpful, and professional. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are appreciated.

    Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best experience possible for all our customers. If there's anything else we can assist you with, please don't hesitate to reach out.

    We look forward to welcoming you back in the future.

    Best regards,

    Dean
  • Rating 5.0
    Victoria was lovely explained everything , was pleased with my choice of car ..
    Response from Vertu Ford Durham
    Hello Michelle,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with Victoria and that you are pleased with your choice of car. Our team at Vertu Ford Durham is dedicated to providing excellent service, and it's always rewarding to know when we've succeeded. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car!

    Best regards,
    Dean
  • Rating 5.0
    Very helpful
    Response from Vertu Ford Durham
    Hello Josh

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you found our service very helpful. At Vertu Ford Durham, we strive to provide the best experience for our customers, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Brilliant
    Response from Vertu Ford Durham
    Thank you so much, Graham, for your fantastic review! We're thrilled to hear that you had a brilliant experience with us at Vertu Ford Durham. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again! Kind regards,
    Liza.
  • Rating 5.0
    Polite friendly very helpfull
    Response from Vertu Ford Durham
    Dear Sonia S.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team polite, friendly, and very helpful. Providing excellent service is our top priority, and your feedback is a great encouragement to us all. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford Durham.

    Best regards,

    Liza
  • Rating 5.0
    Really helpful & friendly
    Response from Vertu Ford Durham
    Hello Charlie

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team helpful and friendly. Your feedback is incredibly important to us, and it’s great to know that we were able to meet your expectations. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you again at Vertu Ford Durham.

    Best regards,
    Dean
  • Rating 5.0
    Victoria was lovely and so helpful. Very knowledgeable and nothing was too much trouble. A very pleasant experience.
    Response from Vertu Ford Durham
    Hello Danielle,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Victoria was able to assist you so effectively and that you had a pleasant experience at Vertu Ford Durham. Your feedback is incredibly valuable and if you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Kerry
  • Rating 4.0
    Excellent service as always. The only downside was that I received a call the day before to say there was no courtesy car available, so I had to arrange a lift to and from the garage.
    Response from Vertu Ford Durham
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT4PR2310 Kind regards, Liza.
  • Rating 5.0
    Very helpful and knowledgeable. Sorted everything out without and hassle.
    Response from Vertu Ford Durham
    Hello Danielle,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team very helpful and knowledgeable. It's great to know that everything was sorted out smoothly for you. Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza

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