Motability Scheme at Vertu Ford Durham

4.7
Rating 4.7
(354 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Ford Durham

Motability Scheme at Vertu Ford Durham{{name}}

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Ford Durham can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Ford Durham on 01916394833 to make an appointment with our Motability specialist.

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Contact information

Address
High Street
Carrville
Durham DH1 1AU
GB
Get directions
Phone Number
Call Vertu Ford Durham on 0191 639 4833
0191 639 4833
0191 639 4833
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • David Skeen
  • Alexander Murphy
  • Victoria Stubbs
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 17:45
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Nigel Pigford
  • Mitchell Hayes
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Ford Durham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Ford Durham

  • Rating 5.0
    Really helpful & friendly
    Response from Vertu Ford Durham
    Hello Charlie

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team helpful and friendly. Your feedback is incredibly important to us, and it’s great to know that we were able to meet your expectations. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you again at Vertu Ford Durham.

    Best regards,
    Dean
  • Rating 5.0
    Victoria was lovely and so helpful. Very knowledgeable and nothing was too much trouble. A very pleasant experience.
    Response from Vertu Ford Durham
    Hello Danielle,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Victoria was able to assist you so effectively and that you had a pleasant experience at Vertu Ford Durham. Your feedback is incredibly valuable and if you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Kerry
  • Rating 4.0
    Excellent service as always. The only downside was that I received a call the day before to say there was no courtesy car available, so I had to arrange a lift to and from the garage.
    Response from Vertu Ford Durham
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT4PR2310 Kind regards, Liza.
  • Rating 5.0
    Very helpful and knowledgeable. Sorted everything out without and hassle.
    Response from Vertu Ford Durham
    Hello Danielle,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team very helpful and knowledgeable. It's great to know that everything was sorted out smoothly for you. Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza
  • Rating 5.0
    Very good, thoughtful and helpful
    Response from Vertu Ford Durham
    Dear Alison

    Thank you so much for taking the time to leave such a positive review. We are thrilled to hear that you found our service to be very good, thoughtful, and helpful. At Vertu Ford Durham, we strive to provide the best possible experience for our customers, and your feedback is truly appreciated. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards, Dawn
    The Motability Scheme Team at Vertu Ford Durham
  • Rating 5.0
    He was brilliant polite in friendly
    Response from Vertu Ford Durham
    Hello Clare

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a brilliant experience with our team. Providing friendly and polite service is something we strive for, and it’s great to know we hit the mark for you. If there’s anything else we can do for you in the future, please don’t hesitate to reach out. We look forward to serving you again at Vertu Ford Durham.

    Best regards,

    Dean
  • Rating 5.0
    David was very helpful and listened to all my questions and was able to give me answers to all of them
    Response from Vertu Ford Durham
    Dear Carol P.,

    Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that David was able to assist you effectively and answer all your questions. Providing excellent customer service is our top priority, and it's wonderful to know that we met your expectations.

    Your feedback is greatly appreciated and will be shared with David and the rest of our team. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at Vertu Ford Durham.

    Best regards,
    Selina
  • Rating 5.0
    Good service.
    Response from Vertu Ford Durham
    Hello Julie,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with our service at Vertu Ford Durham. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Kerry
  • Rating 5.0
    Victoria was absolutely amazing from start to finish, Vertu Ford Durham.
    Response from Vertu Ford Durham
    Dear Michelle

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Victoria provided you with an amazing experience from start to finish at Vertu Ford Durham. Your feedback is incredibly valuable to us, and it’s fantastic to know that our team is meeting your expectations.

    We are committed to providing exceptional service to all our customers, and your kind words are a great encouragement to us. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.

    Thank you once again for your feedback and for choosing the Motability Scheme at Vertu Ford Durham.

    Best regards,

    Keith
  • Rating 5.0
    Excellent customer service explained everything and any advice we needed great sevice
    Response from Vertu Ford Durham
    Hello Leslie

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our customer service team at Vertu Ford Durham. It's great to know that everything was explained clearly and that you received the advice you needed. Your feedback is incredibly valuable to us, and we are delighted that we could provide you with the service you deserve. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Dean
  • Rating 5.0
    Found David very polite and helpful, a good experience!!!!!!!
    Response from Vertu Ford Durham
    Hello George M.,

    Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with David at Vertu Ford Durham. It's wonderful to know that his politeness and helpfulness made your visit enjoyable. Your feedback is greatly appreciated and will be shared with David and the team. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Liza.
  • Rating 5.0
    Brilliant service
    Response from Vertu Ford Durham
    Hello Michael,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had a brilliant experience with our service at Vertu Ford Durham. Providing exceptional service is our top priority, and it's wonderful to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards, Dawn
    The Vertu Ford Durham Team
  • Rating 5.0
    Really helpful and answered all our questions well
    Response from Vertu Ford Durham
    Hello Ian,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our team really helpful and that all your questions were answered well. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford Durham.

    Kind regards,
    Matthew
  • Rating 5.0
    Very helpful
    Response from Vertu Ford Durham
    Dear Leslie A.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service very helpful. At Vertu Ford Durham, we strive to provide the best experience for all our customers, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Kind regards,
    Matthew
  • Rating 5.0
    Helpful. Accomodating but never pushy unlike a couple of the other dealerships we went to when looking. Also very knowledgeable about the scheme and answered any questions we had.
    Response from Vertu Ford Durham
    Hello Jill B.,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our team helpful and accommodating during your visit to Vertu Ford Durham. It's great to know that our approach stood out positively compared to other dealerships. We pride ourselves on being knowledgeable about the Motability Scheme and are always here to answer any questions you may have. Your feedback is incredibly valuable to us, and we look forward to assisting you again in the future.

    Best regards,
    Liza.
  • Rating 5.0
    It was good
    Response from Vertu Ford Durham
    Hello Delta

    Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a good experience with us at Vertu Ford Durham. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If there's anything more we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Hello, everything was great.Thank you for everything
    Response from Vertu Ford Durham
    Hello Maryam,

    Thank you for your wonderful review! We're delighted to hear you had a great experience at Vertu Ford Durham. Your feedback is valuable, and we're glad we met your expectations. If you have any questions or need assistance, please reach out. We look forward to serving you again!

    Best regards,
    Kerry
  • Rating 5.0
    Dave was amazing showed me everything I needed to know such a smiley lovely guy thank u so much 💗
    Response from Vertu Ford Durham
    Hi Louise,

    Thank you for your wonderful review! We're glad Dave provided the information you needed and that you had a positive experience. Your kind words and high rating mean a lot to us. If you have any questions or need assistance, feel free to reach out. We look forward to seeing you again!

    Best regards,
    Kerry
  • Rating 5.0
    Very helpful and very professional david is a very nice person and made everything real quick and easy
    Response from Vertu Ford Durham
    Hello Josh,

    Thank you for your positive review! We're glad David assisted you professionally and that your experience was quick and easy. Your feedback is appreciated and will be shared with David and the team. If you have any questions or need assistance in the future, please reach out. We look forward to serving you again at Vertu Ford Durham.

    Best regards,
    Kerry
  • Rating 5.0
    Fantastic experience always dealt with DAVID and he's a top top guy Fantastic at his job really as he deserves a payrise if that's something you can do for him 😀
    Response from Vertu Ford Durham
    Hello Sharron V.,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear about your fantastic experience with us at Vertu Ford Durham. It's great to know that David has made such a positive impression on you. We agree, he is indeed a top guy and a valuable member of our team. Your kind words and feedback are greatly appreciated and will certainly be shared with him. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again soon!

    Best regards,
    Liza.

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