Motability Scheme at Stoneacre Suzuki Durham

4.9
Rating 4.9
(115 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Welcome to Stoneacre Suzuki Durham

Motability Scheme at Stoneacre Suzuki Durham

At your local Stoneacre branch, we're committed to giving our Motability customers the utmost care.

You'll receive the expert help of our Motability Scheme Specialists, who are specially trained to find you the best vehicle for you.

We also work with your chosen Motability installer to make sure your chosen car is suited to your individual mobility requirements and that the necessary adaptations can be fitted to the car.

2020 Motability Dealer Winner for our Contact Centre and Regional Group of the Year in the North.

Contact Stoneacre Suzuki Durham on 01913780866 to make an appointment with our Motability specialist.

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Contact information

Address
Sawmills Lane
Brandon
Durham DH7 8AB
GB
Get directions
Phone Number
Call Stoneacre Suzuki Durham on 0191 378 0866
0191 378 0866
0191 378 0866
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:30 - 16:30

Motability Scheme specialists:

  • Kevin Wilson
  • Richard Murdoch
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 17:30
Tuesday08:30 - 17:30
Wednesday08:30 - 17:30
Thursday08:30 - 17:30
Friday08:30 - 17:30
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Amanda Rose
  • Charlotte Cotter
  • Ross Cave
We recommend calling and booking an appointment before visiting.
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Accessibility features at Stoneacre Suzuki Durham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Stoneacre Suzuki Durham

  • Rating 5.0
    Went over and above to help me
    Response from Stoneacre Suzuki Durham
    Hello Angela,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at Stoneacre Suzuki Durham. Our team always strives to go above and beyond for our customers, and it's fantastic to know that we were able to meet your expectations.

    Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,
    Stoneacre Suzuki Durham Team
  • Rating 5.0
    Waited in the reception for my car, was offered tea or coffee and biscuits.
    Response from Stoneacre Suzuki Durham
    Dear Elizabeth,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you had a pleasant experience while waiting for your car at our reception. It's great to know that our team made you feel comfortable with a warm cup of tea or coffee and some biscuits.

    Your feedback is incredibly valuable to us, and we are delighted that we could meet your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out.

    We look forward to welcoming you back to Stoneacre Suzuki Durham.

    Best regards,
    Stoneacre Suzuki Durham Team
  • Rating 5.0
    The sales man was fantastic with me 100 percent he explained everythink to was understanding with my disability took his time to explain things to me what a real gentleman he was nothink was to much for him to explain to me very nice indeed
    Response from Stoneacre Suzuki Durham
    Dear Tracy,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had such a positive experience with our salesman. It's great to know that he was able to provide you with the understanding and patience you needed, especially considering your specific requirements. We strive to ensure that all our customers feel valued and supported, and your kind words affirm that we are on the right track.

    Your satisfaction is incredibly important to us, and we are delighted to have been able to assist you effectively. If you have any further questions or need additional assistance, please don't hesitate to reach out.

    Thank you once again for your kind review and for choosing the Motability Scheme at Stoneacre Suzuki Durham.

    Best regards,
    Stoneacre Suzuki Durham Team
  • Rating 5.0
    Absolutely amazing, very welcoming and very helpful
    Response from Stoneacre Suzuki Durham
    Hello Harper,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service welcoming and helpful. Your feedback is incredibly important to us, and it’s fantastic to know that we met your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to seeing you again at Stoneacre Suzuki Durham.

    Best regards,
    The Motability Scheme Team at Stoneacre Suzuki Durham
  • Rating 5.0
    Very friendly staff and not pushy or overbearing. Answered any questions we had about the car.
    Ordering was easy and straightforward. No complaints.
    Response from Stoneacre Suzuki Durham
    Dear Claire,

    Thank you so much for taking the time to share your experience with us at Stoneacre Suzuki Durham. We are thrilled to hear that you found our staff friendly and accommodating, and that the car ordering process was easy and straightforward for you. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our team.

    If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Stoneacre Suzuki Durham Team
  • Rating 4.0
    Very good experience lovely man helped a lot
    Response from Stoneacre Suzuki Durham
    Hello Jessica,

    Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a very good experience and that our team member was able to assist you effectively. Your satisfaction is important to us, and we appreciate your kind words. If there's anything more we can do to enhance your experience or if you have any further feedback, please feel free to reach out. We look forward to serving you again in the future.

    Best regards,
    The Stoneacre Suzuki Durham Team
  • Rating 5.0
    Very helpful
    Response from Stoneacre Suzuki Durham
    Hello Maurice,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you found our service very helpful. At Stoneacre Suzuki Durham, we strive to provide the best experience for our customers, and your feedback is greatly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Stoneacre Suzuki Durham Team
  • Rating 5.0
    They do a fantastic collection and delivery service for myself, with being not very mobile.
    They have don't for several years and wouldn't go anywhere else
    Response from Stoneacre Suzuki Durham
    Dear Jannette,

    Thank you so much for your wonderful review! We are thrilled to hear that our collection and delivery service has been helpful for you over the years. Providing convenient and reliable service is our top priority, especially for customers who may have mobility challenges. Your kind words and loyalty mean a lot to us, and we are grateful to have you as part of the Stoneacre Suzuki Durham family. If there's anything more we can do for you, please don't hesitate to let us know.

    Warm regards,

    The Stoneacre Suzuki Durham Team
  • Rating 5.0
    Lovely helpful and friendly staff. My car was serviced very quickly and the courtesy car was sorted straight away.
    Response from Stoneacre Suzuki Durham
    Hello Tamsyn,

    Thank you so much for your wonderful review! We're thrilled to hear that you found our staff to be helpful and friendly, and that your car service was completed quickly. It's great to know that the courtesy car arrangement met your expectations as well. We truly appreciate your feedback and look forward to serving you again in the future.

    Best regards,
    The Stoneacre Suzuki Durham Team
  • Rating 5.0
    Spot on
    Response from Stoneacre Suzuki Durham
    Hello Aidan,

    Thank you so much for taking the time to leave us a review! We're thrilled to hear that your experience with the Motability Scheme at Stoneacre Suzuki Durham was spot on. Providing excellent service is our top priority, and your feedback is greatly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Stoneacre Suzuki Durham Team
  • Rating 5.0
    Amazing customer service
    Response from Stoneacre Suzuki Durham
    Hello Beth,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an amazing experience with our customer service at Stoneacre Suzuki Durham. Our team is dedicated to providing the best possible service, and your feedback is incredibly encouraging. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Suzuki Durham Team
  • Rating 5.0
    First class as usual.All staff are so helpful.Would be reluctant to have a car from anywhere else because their customer service is A1
    Response from Stoneacre Suzuki Durham
    Dear Anne,

    Thank you so much for your wonderful review! We are thrilled to hear that you had a first-class experience with us at Stoneacre Suzuki Durham. Our team takes great pride in providing helpful and exceptional customer service, and your kind words are truly appreciated. It means a lot to us that you would be reluctant to go anywhere else for your mobility needs. We look forward to serving you again in the future!

    Best regards,
    The Stoneacre Suzuki Durham Team
  • Rating 5.0
    Very helpful everything was done that was supposed to be
    Response from Stoneacre Suzuki Durham
    Hello Paul,

    Thank you so much for taking the time to leave us a fantastic review! We are thrilled to hear that you found our service very helpful and that everything was done as expected. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best possible service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Suzuki Durham.

    Best regards,
    The Motability Scheme Team at Stoneacre Suzuki Durham
  • Rating 5.0
    Everything was okay
    Response from Stoneacre Suzuki Durham
    Hello Keiran,

    Thank you for taking the time to leave us a review. We're delighted to hear that your experience with us was satisfactory. Your feedback is greatly appreciated and helps us ensure we continue to provide the best service possible. If you have any further comments or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Stoneacre Suzuki Durham Team
  • Rating 5.0
    Great customer service never had a problem with you
    Response from Stoneacre Suzuki Durham
    Hi Philip,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our customer service at Stoneacre Suzuki Durham.

    Your satisfaction is our top priority, and it's fantastic to know that we've met your expectations. If you ever need any assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Suzuki Durham Team
  • Rating 5.0
    Excellent service
    Response from Stoneacre Suzuki Durham
    Hi Joy,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service during your visit to Stoneacre Suzuki Durham. Our team is dedicated to providing the best experience possible, and your feedback is truly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Suzuki Durham Team
  • Rating 5.0
    Kept up to date. Enjoyed the relaxing lounge area and HOT CHOCOLATE 💕.
    No problems/issues. Receptionist very welcoming and friendly.
    Fabulous service ❤️
    Response from Stoneacre Suzuki Durham
    Hello Louise,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your experience with us and appreciated the relaxing lounge area and hot chocolate. It's great to know that our receptionist made you feel welcome and that you found our service fabulous. Your feedback means a lot to us, and we're delighted to have earned a 5-star rating from you. We look forward to welcoming you back to Stoneacre Suzuki Durham in the future!

    Best regards,
    The Stoneacre Suzuki Durham Team
  • Rating 5.0
    From start to finish the dealership was very helpful and service was top quality.
    Response from Stoneacre Suzuki Durham
    Dear Nicholas A.,

    Thank you so much for taking the time to leave such a wonderful review for the Motability Scheme at Stoneacre Suzuki Durham. We are thrilled to hear that you found our service to be helpful and of top quality from start to finish. Our team is dedicated to providing the best experience possible, and your feedback truly means a lot to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Motability Scheme Team at Stoneacre Suzuki Durham
  • Rating 5.0
    Car was ready when I said I needed it
    Response from Stoneacre Suzuki Durham
    Hello Tracy,

    Thank you so much for your wonderful review! We're thrilled to hear that your car was ready exactly when you needed it. At the Motability Scheme at Stoneacre Suzuki Durham, we strive to provide timely and efficient service to all our customers, and your feedback is a great testament to our efforts.

    If you have any more feedback or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Stoneacre Suzuki Durham
  • Rating 5.0
    Very good showed us exactly what every button was for
    Response from Stoneacre Suzuki Durham
    Dear Judith W.,

    Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with us at the Motability Scheme at Stoneacre Suzuki Durham. It's great to know that our team was able to clearly explain the functions of every button to you. We strive to provide our customers with the best service possible, and your feedback is truly appreciated.

    If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,

    The Motability Scheme Team at Stoneacre Suzuki Durham

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