Motability Scheme at Stoneacre Kia Durham

4.8
Rating 4.8
(153 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Welcome to Stoneacre Kia Durham

At your local Stoneacre branch, we're committed to giving our Motability customers the utmost care.

You'll receive the expert help of our Motability Scheme Specialists, who are specially trained to find you the best vehicle for you.
We also work with your chosen Motability installer to make sure your chosen car is suited to your individual mobility requirements and that the necessary adaptations can be fitted to the car.
Stoneacre Motability Dealer Winner 2020 for our Contact Centre and Regional Group of the Year in the North.

Contact Stoneacre Kia Durham on 01913780866 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
Sawmills Lane
Brandon
Durham DH7 8AB
GB
Get directions
Phone Number
Call Stoneacre Kia Durham on 0191 378 0866
0191 378 0866
0191 378 0866
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:30 - 16:30

Motability Scheme specialists:

  • Katie Laverick
  • Richard Murdoch
  • Paul Mckeag
  • Rio Johnson
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 17:30
Tuesday08:30 - 17:30
Wednesday08:30 - 17:30
Thursday08:30 - 17:30
Friday08:30 - 17:30
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Amanda Rose
  • Charlotte Cotter
  • Victoria Schofield@Stoneacre.Co.Uk
  • Ross Cave
We recommend calling and booking an appointment before visiting.
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Accessibility features at Stoneacre Kia Durham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Stoneacre Kia Durham

  • Rating 5.0
    Very friendly and made the experience easy and comfortable with ease.
    Response from Stoneacre Kia Durham
    Hello Luke,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found your experience with us to be friendly and comfortable. Our team at Stoneacre Kia Durham is dedicated to providing the best service possible, and your feedback is incredibly valuable to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Explained everything thoroughly and very good customer service. Happy with my experience
    Response from Stoneacre Kia Durham
    Hello Caitlin,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at Stoneacre Kia Durham. Our team always strives to provide thorough explanations and excellent customer service, so it’s fantastic to know that we met your expectations.

    Your feedback is incredibly valuable to us, and it motivates us to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Very friendly
    Response from Stoneacre Kia Durham
    Hello Helen,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team very friendly. Providing excellent customer service is a top priority for us at Stoneacre Kia Durham, and your feedback is greatly appreciated. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    I was very happy with the help from staff when putting in my order for our new vehicle.
    Response from Stoneacre Kia Durham
    Hello Jean,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you were very happy with the assistance you received from our staff while placing your order for your new vehicle. Providing excellent service is our top priority, and your feedback is truly appreciated. If you have any further questions or need additional support, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Paul was absolutely wonderful. He made me feel at complete ease, he went through everything I needed and found the perfect match for me. Brilliant service.
    Response from Stoneacre Kia Durham
    Hello Victoria,

    Thank you so much for taking the time to leave us such a glowing review! We are thrilled to hear that Paul provided you with a wonderful experience at Stoneacre Kia Durham. Your feedback is incredibly valuable to us, and it’s fantastic to know that our team is meeting your expectations.

    If you have any more comments or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Couldn’t do enough to help me make decisions on my new car
    Response from Stoneacre Kia Durham
    Hello Michelle,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us at Stoneacre Kia Durham. Our team always strives to provide the best service possible, and it's great to know that we could assist you in making decisions on your new car. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Enjoy your new car!

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Great handover was very informative and helped me get to know my car and was quick aswel to get me on the road with ease

    Thanks very much
    Response from Stoneacre Kia Durham
    Hello Mark,

    Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you found the handover informative and that it helped you get to know your car quickly and easily. Our team at Stoneacre Kia Durham is dedicated to ensuring our customers have a seamless experience, and your feedback is greatly appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out.

    Thanks again for your kind words!

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Very helpful. Very patient help help me every way absolutely! Brilliant
    Response from Stoneacre Kia Durham
    Hello Stanley,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our service helpful and patient. Our team at Stoneacre Kia Durham is dedicated to providing the best possible experience for our customers, and your kind words are truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Daniel was very helpful with the application he was very helpful and polite with it all
    Response from Stoneacre Kia Durham
    Hello Barry,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that Daniel was able to assist you effectively with your application. Providing helpful and polite service is something we strive for, and it's wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Kia Durham.

    Best regards,
    The Motability Scheme Team at Stoneacre Kia Durham
  • Rating 5.0
    He was really helpful. Very polite. Would definitely recommend them
    Response from Stoneacre Kia Durham
    Dear Gabrielle.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our service helpful and polite. Your recommendation means a lot to us, and we are delighted to know that we could provide you with a positive experience at Stoneacre Kia Durham. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Very friendly and helpful and had my car ordered same day. He made the process very easy and stress free while making me feel confident in my new car choice. Highly recommend
    Response from Stoneacre Kia Durham
    Hello Luke,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our service friendly and helpful, and that we could assist you in ordering your car on the same day. It's great to know that the process was easy and stress-free for you, and that you feel confident in your new car choice. Your recommendation means a lot to us, and we are grateful for your support. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Very helpful and knowledgeable. Professional and friendly.
    Response from Stoneacre Kia Durham
    Dear Sheila.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our team to be helpful, knowledgeable, professional, and friendly. Providing excellent service is our top priority, and your feedback is a great affirmation of our efforts.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Kia Durham.

    Warm regards,

    Stoneacre Kia Durham
  • Rating 5.0
    Dan was fantastic and helpful great dealership to deal with thank you
    Response from Stoneacre Kia Durham
    Hello Stanley,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with Dan and found our dealership helpful. Your feedback is incredibly valuable to us, and we're delighted to know that we could meet your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Service was great great information given to make my choice of car nice and easy and quickly done aswel which was great.
    Response from Stoneacre Kia Durham
    Hello Mark,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience with our service and that the information provided helped make your choice of car both easy and quick. Our team at Stoneacre Kia Durham is dedicated to providing the best possible service, and it's fantastic to know we met your expectations. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Paul was brilliant very helpful and knew exactly what he was talking about I would defenitely reccomend Kia to others
    Response from Stoneacre Kia Durham
    Dear Kenneth,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience with Paul at Stoneacre Kia Durham. It's fantastic to know that he was able to assist you effectively and provide the knowledgeable service you deserve. Your recommendation means a lot to us, and we are grateful for your support. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Samantha was excellent from the initial interest to order being placed
    Response from Stoneacre Kia Durham
    Hello Robert,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Samantha provided excellent service from the moment you expressed interest to the placement of your order. Your feedback is incredibly valuable to us, and we are delighted to know that you had a positive experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Kia Durham.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Great experience from start to finish
    Response from Stoneacre Kia Durham
    Hello Gayle,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a great experience from start to finish at Stoneacre Kia Durham. Providing excellent service is our top priority, and it's always rewarding to know that we have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Extremely helpful compared to other mobility garages who said they will phone you back and still to this day waiting for the phone call
    Response from Stoneacre Kia Durham
    Hello Robert,

    Thank you so much for taking the time to leave such a positive review. We are thrilled to hear that you found our service extremely helpful. At Stoneacre Kia Durham, we strive to provide the best possible experience for our customers, and it's wonderful to know that we were able to meet your expectations.

    Your feedback is incredibly valuable to us, and it motivates our team to continue delivering excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at Stoneacre Kia Durham.

    Best regards,
    Stoneacre Kia Durham
  • Rating 5.0
    Excellent
    Response from Stoneacre Kia Durham
    Hello George,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an excellent experience with us at Stoneacre Kia Durham. Your feedback is incredibly valuable and motivates our team to continue providing top-notch service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Staff excellent service and very helpful
    Response from Stoneacre Kia Durham
    Hello Robert,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff's service excellent and helpful. Providing top-notch service is our priority, and it's always rewarding to know that our efforts are appreciated. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Kia Durham.

    Best regards,
    The Motability Scheme Team at Stoneacre Kia Durham

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