Motability Scheme at Stoneacre Kia Durham

4.8
Rating 4.8
(167 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
Call dealer

Welcome to Stoneacre Kia Durham

At your local Stoneacre branch, we're committed to giving our Motability customers the utmost care.

You'll receive the expert help of our Motability Scheme Specialists, who are specially trained to find you the best vehicle for you.
We also work with your chosen Motability installer to make sure your chosen car is suited to your individual mobility requirements and that the necessary adaptations can be fitted to the car.
Stoneacre Motability Dealer Winner 2020 for our Contact Centre and Regional Group of the Year in the North.

Contact Stoneacre Kia Durham on 01913780866 to make an appointment with our Motability Scheme specialist.

Visit dealer website
Visit dealer website

Contact information

Address
Sawmills Lane
Brandon
Durham DH7 8AB
GB
Get directions
Phone Number
Call Stoneacre Kia Durham on 0191 378 0866
0191 378 0866
0191 378 0866
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:30 - 16:30

Motability Scheme specialists:

  • Katie Laverick
  • Richard Murdoch
  • Paul Mckeag
  • Rio Johnson
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 17:30
Tuesday08:30 - 17:30
Wednesday08:30 - 17:30
Thursday08:30 - 17:30
Friday08:30 - 17:30
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Amanda Rose
  • Charlotte Cotter
  • Victoria Schofield@Stoneacre.Co.Uk
  • Ross Cave
We recommend calling and booking an appointment before visiting.
Click pin to expand map

Accessibility features at Stoneacre Kia Durham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Stoneacre Kia Durham

  • Rating 5.0
    Wonderful from start to finish. Would highly recommend Kia Durham to any Motability customers looking for a new car.
  • Rating 5.0
    It was fine. Rio is an excellent communicator
  • Rating 5.0
    Some issues on hand over day but the dealer rectified this
    Response from Stoneacre Kia Durham
    Hello Alix,

    Thank you for taking the time to leave us a review. We're delighted to hear that despite the initial issues on handover day, our team was able to rectify them to your satisfaction. Your feedback is invaluable to us as we strive to provide the best possible service. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Paul was excelent from start to finish only suffestion i would make to kia is to supply floor mats
    Response from Stoneacre Kia Durham
    Hello Ian,

    Thank you so much for taking the time to leave us such a wonderful review. We're thrilled to hear that Paul provided you with excellent service from start to finish. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Kia Durham.

    Best regards,
    The Motability Scheme Team at Stoneacre Kia Durham
  • Rating 5.0
    Top notch đź‘Ś
    Response from Stoneacre Kia Durham
    Hello Trevor,

    Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had a top-notch experience with us at Stoneacre Kia Durham. Your feedback is incredibly valuable and motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Had a great experience with picking my new car rio the man dealing with me was very professional and helpful to make sure I was comfortable in my new car
    Response from Stoneacre Kia Durham
    Hello Michelle,

    Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you had a great time picking up your new Rio and that our team member was able to assist you professionally and ensure your comfort. Your satisfaction is our top priority, and it's fantastic to know we met your expectations.

    If you have any more questions or need further assistance, please don't hesitate to reach out. Enjoy your new car!

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Very good experience! Daniel who helped us was knowledgable, helpful and friendly. Made a sensitive subject very relaxed and handled with excellent care! Went above and beyond to get us our car asap!
    Response from Stoneacre Kia Durham
    Hello William,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Daniel was able to assist you in such a knowledgeable, helpful, and friendly manner. It's wonderful to know that he made the process relaxed and handled everything with excellent care. We strive to go above and beyond for our customers, and it's great to hear that we succeeded in getting your car to you as soon as possible. Your feedback is greatly appreciated and will be shared with the team. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Genuine nice bloke, easy to sort and plenty reassurance, and sorted what I needed
    Response from Stoneacre Kia Durham
    Hello Stella,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with our team at Stoneacre Kia Durham. It's great to know that you found the process easy and reassuring, and that we were able to meet your needs effectively. Your feedback is incredibly valuable to us, and we are delighted to have earned your trust and a 5-star rating. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    The staff were very professional and friendly, really helpful and understanding. Would highly recommend this franchise.
    Response from Stoneacre Kia Durham
    Dear Sheila,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you found our staff to be professional, friendly, and helpful during your visit. Your recommendation means a lot to us and reinforces our commitment to providing excellent service to all our customers.

    If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to Stoneacre Kia Durham in the future.

    Warm regards,
    Stoneacre Kia Durham Team
  • Rating 5.0
    Samantha is an absolute credit to Stoneacre, she has a wealth of knowledge and answered every question we asked she keep us updated throughout the process and was fantastic doing handover on the car. She went through everything and it wasn’t rushed and made me feel at ease with the car.
    Response from Stoneacre Kia Durham
    Dear Elliot,

    Thank you so much for taking the time to share your wonderful feedback about your experience with us at Stoneacre Kia Durham. We are thrilled to hear that Samantha provided you with exceptional service and made the car handover process smooth and reassuring. Your kind words about her knowledge and dedication are truly appreciated, and we are proud to have her as part of our team.

    We are delighted that you felt at ease and well-informed throughout your experience. Your satisfaction is our top priority, and it’s rewarding to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    Stoneacre Kia Durham Team
  • Rating 1.0
    On Friday 17th October 2025 after Test Driving A Kia Sportage, at Stoneacre Durham we sat down with “Katie” Stoneacre’s Motability Specialist, and decided that the Kia Sportage was the right car for me, and proceeded with the “paperwork” Katie then told my Husband and I about a “special offer for Motability customers” that would “Guarantee” a good cash back amount when the car is returned, it was “Diamond Bright” treatment and mats and boot liner, for the “Special Price “ of £200 I thought this would be a good idea and agreed.
    On Tuesday 25th October 2025 my husband and I arrived at Stoneacre Durham, at our arranged time to find Katie busy with another customer, after waiting around for a while, another member of staff came and offered to check the car, and complete the paperwork, he came back to me and requested the Deposit of £199 which I paid, he went away for a while, and came back and informed me that it’s all done, and he would bring the car to the front. Katie then came to me and said “ I need another £399 off you” I replied “I have all ready paid the £199 deposit and there is £200 left to pay for the, diamond bright and mats and boot liner” Katie became quite aggressive and told me that I agreed to pay £399 and she had it in “black and white “ and with quite a raised voice repeatedly said “I’m not arguing” my husband and I told Katie what she offered and reminded her that it was £200 , Katie produced a piece of paper, with a hand written note on the bottom showing the amount to pay on collection of the vehicle was £399, (£199 deposit, £200 diamond bright and mats)
    Katie said No it’s £399 plus the £199 deposit, my husband and I said we would never have agreed to that , Katie repeatedly aggressively said “I’m not arguing but that’s what you agreed” my husband said to Katie “we have either been misled or worse, and we would not accept the car and we would go elsewhere” I was quite upset and in tears because, I felt that I was being treated badly by Katie and she was calling me dishonest, Katie then said “we will just leave it” the other member of staff Handed me the keys and that was it, I had to use the remote to find my car, then try to work out where everything was, it took me a while just to find the parking brake.
    I asked about the “PIN” that I should give them, when I was happy to accept the vehicle, they told me that they didn’t need it as it’s all done.
  • Rating 5.0
    Very efficient, sent me video of tyres and brake pads. Emailed colour coded smiley faces showing each car had passed each check. Very easy to understand
    Response from Stoneacre Kia Durham
    Hello Lenia,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service efficient and that the video and color-coded smiley faces made the information easy to understand. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations.

    If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Always please& helpful
    Response from Stoneacre Kia Durham
    Hello Stephen,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our service pleasing and helpful. Your feedback is incredibly important to us, and it motivates our team to continue providing the best possible experience for our customers.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Kia Durham.

    Best regards,
    Stoneacre Kia Durham Team
  • Rating 5.0
    The phone call was pleasant and in shop Paul the sales assistant I dealt with was very nice, helpful & made the whole process very easy for me. I would definitely recommend.
    Response from Stoneacre Kia Durham
    Dear Karen,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that your experience with our team, particularly with Paul, was pleasant and helpful. It's great to know that he made the process easy for you. Your recommendation means a lot to us, and we are delighted to have earned your trust and a 5-star rating. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Very friendly and made the experience easy and comfortable with ease.
    Response from Stoneacre Kia Durham
    Hello Luke,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found your experience with us to be friendly and comfortable. Our team at Stoneacre Kia Durham is dedicated to providing the best service possible, and your feedback is incredibly valuable to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Explained everything thoroughly and very good customer service. Happy with my experience
    Response from Stoneacre Kia Durham
    Hello Caitlin,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at Stoneacre Kia Durham. Our team always strives to provide thorough explanations and excellent customer service, so it’s fantastic to know that we met your expectations.

    Your feedback is incredibly valuable to us, and it motivates us to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Very friendly
    Response from Stoneacre Kia Durham
    Hello Helen,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team very friendly. Providing excellent customer service is a top priority for us at Stoneacre Kia Durham, and your feedback is greatly appreciated. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    I was very happy with the help from staff when putting in my order for our new vehicle.
    Response from Stoneacre Kia Durham
    Hello Jean,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you were very happy with the assistance you received from our staff while placing your order for your new vehicle. Providing excellent service is our top priority, and your feedback is truly appreciated. If you have any further questions or need additional support, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Paul was absolutely wonderful. He made me feel at complete ease, he went through everything I needed and found the perfect match for me. Brilliant service.
    Response from Stoneacre Kia Durham
    Hello Victoria,

    Thank you so much for taking the time to leave us such a glowing review! We are thrilled to hear that Paul provided you with a wonderful experience at Stoneacre Kia Durham. Your feedback is incredibly valuable to us, and it’s fantastic to know that our team is meeting your expectations.

    If you have any more comments or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Couldn’t do enough to help me make decisions on my new car
    Response from Stoneacre Kia Durham
    Hello Michelle,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us at Stoneacre Kia Durham. Our team always strives to provide the best service possible, and it's great to know that we could assist you in making decisions on your new car. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Enjoy your new car!

    Best regards,
    The Stoneacre Kia Durham Team

Similar Motability Scheme dealers

Start new search