Motability Scheme at Stoneacre Kia Durham

4.8
Rating 4.8
(177 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Welcome to Stoneacre Kia Durham

At your local Stoneacre branch, we're committed to giving our Motability customers the utmost care.

You'll receive the expert help of our Motability Scheme Specialists, who are specially trained to find you the best vehicle for you.
We also work with your chosen Motability installer to make sure your chosen car is suited to your individual mobility requirements and that the necessary adaptations can be fitted to the car.
Stoneacre Motability Dealer Winner 2020 for our Contact Centre and Regional Group of the Year in the North.

Contact Stoneacre Kia Durham on 01913780866 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
Sawmills Lane
Brandon
Durham DH7 8AB
GB
Get directions
Phone Number
Call Stoneacre Kia Durham on 0191 378 0866
0191 378 0866
0191 378 0866
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:30 - 16:30

Motability Scheme specialists:

  • Katie Laverick
  • Richard Murdoch
  • Paul Mckeag
  • Rio Johnson
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 17:30
Tuesday08:30 - 17:30
Wednesday08:30 - 17:30
Thursday08:30 - 17:30
Friday08:30 - 17:30
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Amanda Rose
  • Charlotte Cotter
  • Natalie Mcmillan
  • Victoria Schofield@Stoneacre.Co.Uk
  • Ross Cave
We recommend calling and booking an appointment before visiting.
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Accessibility features at Stoneacre Kia Durham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Stoneacre Kia Durham

  • Rating 5.0
    Very helpful and a joy to speak to them Top quality n thanks
  • Rating 5.0
    Paul was amazing very thorough and a pleasure to deal with
  • Rating 5.0
    the service was great the people there couldnt be any friendlier
    Response from Stoneacre Kia Durham
    Dear Tracey,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a great experience with us at Stoneacre Kia Durham. Our team strives to provide the best service possible, and it's fantastic to know that you found everyone friendly and welcoming.

    Your feedback is incredibly valuable to us, and it motivates us to continue delivering exceptional service to all our customers. If there's anything else we can assist you with, please don't hesitate to reach out.

    We look forward to seeing you again soon!

    Best regards,

    The Stoneacre Kia Durham Team
  • Rating 5.0
    Paul our salesman was great (again!)

    Response from Stoneacre Kia Durham
    Hello Amy,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that Paul was able to provide you with another great experience. Our team at Stoneacre Kia Durham is dedicated to ensuring our customers receive the best service possible, and it's always rewarding to hear when we've succeeded. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again in the future!

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Very friendly prompt service
    Response from Stoneacre Kia Durham
    Hello Bernard,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service to be friendly and prompt. At Stoneacre Kia Durham, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If there is anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    No problems, thankyou
    Response from Stoneacre Kia Durham
    Hello Dawn,

    Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with us at Stoneacre Kia Durham. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you ever need any assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Could not ask for any better
    Response from Stoneacre Kia Durham
    Hello John,

    Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that your experience with the Motability Scheme at Stoneacre Kia Durham met your expectations. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Easy transaction pleasant lady very pleased
    Response from Stoneacre Kia Durham
    Hello Hazel,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had an easy transaction and that our team member made your experience pleasant. Your satisfaction is our top priority, and it's great to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Kia Durham.

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    The person dealing with my case was amazing. Very professional and answered my questions before i even asked. They made the whole process very easy and was understanding of my personal issues
    Response from Stoneacre Kia Durham
    Hello John,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that your experience with our team was so positive. It's great to know that the person handling your case was able to anticipate your needs and make the process smooth and stress-free for you. Understanding and supporting our customers is a top priority for us, and your kind words affirm the hard work we put into ensuring a seamless experience.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Very good and efficient experience.
    Samantha the sales woman was very nice and explained things very well.
    Response from Stoneacre Kia Durham
    Hello Katy,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a very good and efficient experience at Stoneacre Kia Durham. It's wonderful to know that Samantha was able to assist you effectively and provide clear explanations. Your feedback is greatly appreciated and will be shared with the team. We look forward to welcoming you back in the future!

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Wonderful from start to finish. Would highly recommend Kia Durham to any Motability customers looking for a new car.
    Response from Stoneacre Kia Durham
    Hello Caleb,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our service wonderful from start to finish. Your recommendation means a lot to us, and we are delighted to know that you would suggest Kia Durham to other Motability customers.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    It was fine. Rio is an excellent communicator
    Response from Stoneacre Kia Durham
    Hello Michael,,

    Thank you for taking the time to leave us a review. We're delighted to hear that you had a positive experience with us and that Rio's communication skills stood out to you. Your feedback is greatly appreciated and helps us continue to provide excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Some issues on hand over day but the dealer rectified this
    Response from Stoneacre Kia Durham
    Hello Alix,

    Thank you for taking the time to leave us a review. We're delighted to hear that despite the initial issues on handover day, our team was able to rectify them to your satisfaction. Your feedback is invaluable to us as we strive to provide the best possible service. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Paul was excelent from start to finish only suffestion i would make to kia is to supply floor mats
    Response from Stoneacre Kia Durham
    Hello Ian,

    Thank you so much for taking the time to leave us such a wonderful review. We're thrilled to hear that Paul provided you with excellent service from start to finish. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Kia Durham.

    Best regards,
    The Motability Scheme Team at Stoneacre Kia Durham
  • Rating 5.0
    Top notch đŸ‘Œ
    Response from Stoneacre Kia Durham
    Hello Trevor,

    Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had a top-notch experience with us at Stoneacre Kia Durham. Your feedback is incredibly valuable and motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Had a great experience with picking my new car rio the man dealing with me was very professional and helpful to make sure I was comfortable in my new car
    Response from Stoneacre Kia Durham
    Hello Michelle,

    Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you had a great time picking up your new Rio and that our team member was able to assist you professionally and ensure your comfort. Your satisfaction is our top priority, and it's fantastic to know we met your expectations.

    If you have any more questions or need further assistance, please don't hesitate to reach out. Enjoy your new car!

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Very good experience! Daniel who helped us was knowledgable, helpful and friendly. Made a sensitive subject very relaxed and handled with excellent care! Went above and beyond to get us our car asap!
    Response from Stoneacre Kia Durham
    Hello William,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Daniel was able to assist you in such a knowledgeable, helpful, and friendly manner. It's wonderful to know that he made the process relaxed and handled everything with excellent care. We strive to go above and beyond for our customers, and it's great to hear that we succeeded in getting your car to you as soon as possible. Your feedback is greatly appreciated and will be shared with the team. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    Genuine nice bloke, easy to sort and plenty reassurance, and sorted what I needed
    Response from Stoneacre Kia Durham
    Hello Stella,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with our team at Stoneacre Kia Durham. It's great to know that you found the process easy and reassuring, and that we were able to meet your needs effectively. Your feedback is incredibly valuable to us, and we are delighted to have earned your trust and a 5-star rating. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

    Best regards,
    The Stoneacre Kia Durham Team
  • Rating 5.0
    The staff were very professional and friendly, really helpful and understanding. Would highly recommend this franchise.
    Response from Stoneacre Kia Durham
    Dear Sheila,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you found our staff to be professional, friendly, and helpful during your visit. Your recommendation means a lot to us and reinforces our commitment to providing excellent service to all our customers.

    If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to Stoneacre Kia Durham in the future.

    Warm regards,
    Stoneacre Kia Durham Team
  • Rating 5.0
    Samantha is an absolute credit to Stoneacre, she has a wealth of knowledge and answered every question we asked she keep us updated throughout the process and was fantastic doing handover on the car. She went through everything and it wasn’t rushed and made me feel at ease with the car.
    Response from Stoneacre Kia Durham
    Dear Elliot,

    Thank you so much for taking the time to share your wonderful feedback about your experience with us at Stoneacre Kia Durham. We are thrilled to hear that Samantha provided you with exceptional service and made the car handover process smooth and reassuring. Your kind words about her knowledge and dedication are truly appreciated, and we are proud to have her as part of our team.

    We are delighted that you felt at ease and well-informed throughout your experience. Your satisfaction is our top priority, and it’s rewarding to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    Stoneacre Kia Durham Team

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