Motability Scheme at Lookers Kia Gateshead

4.8
Rating 4.8
(354 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
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Contact information

Address
Derwentwater Rd
Newcastle Upon Tyne
Gateshead NE8 2TZ
GB
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Phone Number
Call Lookers Kia Gateshead on 0191 256 4601
0191 256 4601
0191 256 4601
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday11:00 - 15:00

Motability Scheme specialists:

  • Paul Pellegrino
  • Andrew Cleugh
  • Jon Grant
  • Bradley Coyne
  • Joe Mack
  • Stephanie Curry
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Victoria Jones
  • Louise Ruffell
  • Christopher Hodson
  • Mark Thompson
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers Kia Gateshead

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers Kia Gateshead

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Lookers Kia Newcastle can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers Kia Newcastle on 01912564656 to make an appointment with our Motability specialist.

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Reviews at Lookers Kia Gateshead

  • Rating 5.0
    Everything was explained by Paul very clearly, Paul was very polite and professional, Paul knew exactly what he was talking about.
    Response from Lookers Kia Gateshead
    Dear Janice,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Paul at Lookers Kia Gateshead. It's fantastic to know that he was able to explain everything clearly and professionally, and that his expertise made your visit a pleasant one.

    Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the highest standard of service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at Lookers Kia Gateshead.

    Best regards,

    Lookers Kia Gateshead
  • Rating 5.0
    Great very welcoming and handled my application perfectly
    Response from Lookers Kia Gateshead
    Hello Gareth R.,

    Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you felt welcomed and that your application was handled perfectly. At Lookers Kia Gateshead, we strive to provide the best service possible, and it's wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Kia Gateshead Team
  • Rating 5.0
    Paul made everything so easy and stress free when my mam was ordering her next car
    Response from Lookers Kia Gateshead
    Hello Sylvia,

    Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that Paul was able to make the process of ordering your mam's next car easy and stress-free. Providing excellent service is our top priority, and it's always rewarding to know when we've succeeded. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Kia Gateshead.

    Best regards,
    The Lookers Kia Gateshead Team
  • Rating 5.0
    Great, very understanding and helpful.
    Response from Lookers Kia Gateshead
    Hello Aaron,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team to be understanding and helpful. Your feedback is incredibly important to us, and it’s great to know that we could provide you with a positive experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Kia Gateshead.

    Best regards,
    The Motability Scheme Team at Lookers Kia Gateshead
  • Rating 5.0
    Was very helpful and friendly and nice to talk to
    Response from Lookers Kia Gateshead
    Hello Brandon,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our team helpful, friendly, and nice to talk to. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are appreciated.

    If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Kia Gateshead.

    Best regards,

    The Lookers Kia Gateshead Team
  • Rating 5.0
    Very efficient
    Response from Lookers Kia Gateshead
    Hello Marc O.,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you found our service to be very efficient. Providing excellent service is our top priority, and your feedback is greatly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Lookers Kia Newcastle Team
  • Rating 5.0
    16 /12/2025
    Response from Lookers Kia Gateshead
    Hello Renata C.,

    Thank you so much for taking the time to leave us a fantastic 5-star review! We are thrilled to hear that you had a positive experience with the Motability Scheme at Lookers Kia Newcastle. Our team is dedicated to providing excellent service, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Kia Newcastle Team
  • Rating 5.0
    Great service and advice from Andrew Cleugh.
    Very professional and approachable.
    Response from Lookers Kia Gateshead
    Dear Pamela H.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a great experience with Andrew Cleugh. Providing professional and approachable service is something we strive for, and it's fantastic to know that Andrew delivered on that promise.

    Your feedback is incredibly valuable to us, and we are delighted to have earned a 5-star rating from you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at Lookers Kia Newcastle.

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Very professional and knowledgeable he couldn't do enough to help
    Response from Lookers Kia Gateshead
    Hello David,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our service professional and knowledgeable. Our team at Lookers Kia Newcastle is dedicated to providing the best possible experience for our customers, and it's great to know that we were able to assist you effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Lookers Kia Newcastle Team
  • Rating 5.0
    Outstanding support and service from
    Jon at Lookers Kia. Approachable and considerate he made sure everything was covered when we collected the car.
    Response from Lookers Kia Gateshead
    Dear Sarah,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your outstanding experience with Jon at Lookers Kia Newcastle. It's fantastic to know that he was approachable and considerate, ensuring everything was covered when you collected your car. Your feedback is greatly appreciated and will be shared with Jon and the team. We look forward to serving you again in the future.

    Best regards,
    The Lookers Kia Newcastle Team
  • Rating 5.0
    Staff were lovely car was very clean when I received it and the man who dealt with me was very helpful
    Response from Lookers Kia Gateshead
    Dear Kathleen,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at Lookers Kia Newcastle. Our team takes great pride in ensuring our customers receive excellent service, and it's fantastic to know that you found our staff lovely and your car in pristine condition.

    We appreciate your kind words and your perfect rating. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to welcoming you back to our store.

    Best regards,

    The Lookers Kia Newcastle Team
  • Rating 5.0
    They came and picked up the car and dropped it off all clean and washed brilliant service would highly recommend many thanks 😊 👍
    Response from Lookers Kia Gateshead
    Hello Jeffrey,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you were pleased with our service, especially the car pick-up and drop-off. It's fantastic to know that you found everything to your satisfaction and that you would recommend us. Your feedback is greatly appreciated and motivates our team to continue delivering excellent service.

    Many thanks again, and we look forward to assisting you in the future!

    Best regards,
    The Lookers Kia Newcastle Team
  • Rating 5.0
    Couldn't fault it
    Response from Lookers Kia Gateshead
    Hello Mark,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you couldn't fault your experience with us at Lookers Kia Newcastle. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Kia Newcastle Team
  • Rating 5.0
    My experience with lookers was excellent, everything went smoothly
    Response from Lookers Kia Gateshead
    Hello Carol,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that your experience with Lookers Kia Newcastle was excellent and that everything went smoothly. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Kia Newcastle Team
  • Rating 5.0
    Andy is very nice guy . He was extremely knowledgeable and helpful with all I asked and kept me up to date with the process and procedures. On the day I collected the car he made sure it was a smooth process and even gave me hot chocolate to warm me up as I was freezing .
    I would definitely recommend his service at Kia .
    Response from Lookers Kia Gateshead
    Dear Karen B.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Andy was able to provide you with the assistance you needed and that you found his service to be both nice and extremely helpful. Your feedback is greatly appreciated and will be shared with Andy and the rest of our team. We are committed to providing excellent service to all our customers, and your kind words are a great encouragement to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Lookers Kia Newcastle
  • Rating 5.0
    Everybody was really pleasant
    Response from Lookers Kia Gateshead
    Hello Julie,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team to be pleasant during your visit. Providing excellent service is our top priority, and your feedback is incredibly valuable to us. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Lookers Kia Newcastle.

    Best regards,
    The Motability Scheme Team at Lookers Kia Newcastle
  • Rating 3.0
    Was OK but had to wait 20 minutes when they said it was ready to pick up.
    Response from Lookers Kia Gateshead
    Dear Thomas G.,

    Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with the wait time when picking up your order. We understand how valuable your time is and are committed to improving our service to ensure a smoother experience for our customers in the future.

    Your feedback is important to us, and we will be reviewing our processes to prevent similar issues from occurring. If there's anything else we can do to assist you or if you have further comments, please feel free to reach out.

    Thank you for choosing the Motability Scheme at Lookers Kia Newcastle.

    Best regards,

    Ann Scott
    Customer Advisor
    Lookers Kia Newcastle
  • Rating 5.0
    Andrew was very knowledgable about both the car and how the motability scheme works. We wouldn’t hesitate to recommend him to friends and family
    Response from Lookers Kia Gateshead
    Dear Jillian K.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Andrew was able to assist you with his knowledge about both the car and the Motability Scheme. Your recommendation to friends and family is the highest compliment we could receive. We are committed to providing excellent service to all our customers, and your kind words are truly appreciated. If there is anything else we can do for you, please don't hesitate to reach out.

    Best regards,
    The Lookers Kia Newcastle Team
  • Rating 5.0
    Smooth and straight forward
    Response from Lookers Kia Gateshead
    Dear Noreen B.,

    Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you found your experience with the Motability Scheme at Lookers Kia Newcastle to be smooth and straightforward. Our team is dedicated to providing excellent service, and your positive review is a wonderful affirmation of our efforts.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Ann Scott
    Lookers Kia Newcastle Team
  • Rating 5.0
    Beautiful honest decent person explained everything and showed me all the car and everything it does . When I went to collect my car the process was easy and straightforward no waiting around . All in all amazing experience thank you very much
    Response from Lookers Kia Gateshead
    Dear Celine H.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had such a positive experience at Lookers Kia Newcastle. Our team strives to provide clear and honest communication, and it's fantastic to know that you found the process of collecting your car easy and straightforward. Your kind words and perfect rating mean a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for choosing the Motability Scheme with us.

    Best regards,
    The Lookers Kia Newcastle Team

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