Motability Scheme at Lookers Ford Gateshead

4.8
Rating 4.8
(342 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
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Contact information

Address
Eslington Park, Dunston,
Gateshead
Tyne & Wear NE8 2TZ
GB
Get directions
Phone Number
Call Lookers Ford Gateshead on 0191 460 7464
0191 460 7464
0191 460 7464
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday11:00 - 15:00

Motability Scheme specialists:

  • Paul Pellegrino
  • Bradley Coyne
  • Stephanie Curry
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Louise Ruffell
  • Christopher Hodson
  • Mark Thompson
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers Ford Gateshead

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers Ford Gateshead

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Lookers Ford Gateshead can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers Ford Gateshead on 01914607464 to make an appointment with our Motability specialist.

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Reviews at Lookers Ford Gateshead

  • Rating 5.0
    Always very friendly and considerate staff at Lookers, just such a shame they’re no longer going to be a Ford dealer as I’ve been going there for several years.
    Response from Lookers Ford Gateshead
    Dear Angela,

    Thank you so much for your kind words and for taking the time to leave us a review. We are thrilled to hear that you have consistently found our staff to be friendly and considerate. It has been a pleasure serving you over the years.

    We understand your disappointment regarding the changes at Lookers Ford Gateshead, and we truly appreciate your loyalty and support. Please know that we are committed to continuing to provide the best possible service and support for all your mobility needs.

    If there is anything else we can assist you with, please don't hesitate to reach out. We hope to continue being a part of your journey.

    Warm regards,

    The Lookers Ford Gateshead Team
  • Rating 5.0
    Paul looked after us from day one and was really helpful at the hand over.
    Response from Lookers Ford Gateshead
    Hello Albert,

    Thank you so much for taking the time to leave us such a wonderful review. We're thrilled to hear that Paul was able to assist you from the very beginning and made the handover process smooth and helpful. Your feedback is incredibly valuable to us, and we're delighted to know you had a positive experience at Lookers Ford Gateshead. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Lookers Ford Gateshead Team
  • Rating 4.0
    Ok service, had booked “express” but that didn’t seem to mean much when I dropped it off…
    Response from Lookers Ford Gateshead
    Hello Abigail,

    Thank you for taking the time to share your feedback with us. We appreciate your rating and are glad to hear that you found our service satisfactory. However, we apologize for any inconvenience you experienced with the "express" service. Your comments are important to us, and we will look into this to ensure we meet our customers' expectations in the future. If there's anything else we can do for you, please don't hesitate to reach out. We hope to have the opportunity to serve you better next time.

    Best regards,
    The Lookers Ford Gateshead Team
  • Rating 5.0
    Very good customer service and experience.Very professional.
    Everything was explained and all my questions were answered.
    Thank you very much to Paul too.
    Response from Lookers Ford Gateshead
    Hello Clive,

    Thank you so much for taking the time to leave such a positive review. We are thrilled to hear that you had a very good customer service experience with us at Lookers Ford Gateshead. It's wonderful to know that everything was explained clearly and that all your questions were answered. Paul and the rest of our team are dedicated to providing professional service, and your feedback is greatly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    The Lookers Ford Gateshead Team
  • Rating 5.0
    He was great, I have no idea about cars so it was mainly my husband who he dealt with which was fine by me. No complaints from here, he seems like a great guy and very friendly and approachable.
    Response from Lookers Ford Gateshead
    Hello Emma,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you and your husband had a positive experience with our team member. It's great to know that he was able to assist you both effectively and that you found him friendly and approachable. Your feedback is greatly appreciated and will be shared with the team. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Lookers Ford Gateshead
  • Rating 5.0
    Everything went fine .no problems booking in or waiting for car to be returned .everyone very helpful
    Response from Lookers Ford Gateshead
    Hello Brenda,

    Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that your experience at Lookers Ford Gateshead was smooth and that our team was helpful throughout your visit. Your satisfaction is our top priority, and it's wonderful to know that everything went well for you.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Ford Gateshead Team
  • Rating 5.0
    Excellent service by Paul Pellegrino this is my 3rd car from him
    He always goes the extra mile when he does the hand over.
    Hope I see you all again in 3 years
    Response from Lookers Ford Gateshead
    Hello Peter G.,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you've had an excellent experience with Paul Pellegrino once again. It's fantastic to know that this is your third car from him, and we truly appreciate your continued trust in us.

    If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Lookers Ford Gateshead Team
  • Rating 5.0
    Paul was absolutely brilliant- from start to finish. Everything was made so easy, kept in touch from the first day right up until I picked the car up
    Car was all set up and Paul spent time adjusting all my car apps and stacking phone etc, honestly 10/10 service.
    Response from Lookers Ford Gateshead
    Hello Rachel,

    Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear about your positive experience with Paul at Lookers Ford Gateshead. It's fantastic to know that he was able to make the process smooth and enjoyable for you, from the initial contact to the moment you picked up your car.

    We are delighted that Paul could assist you with setting up your car and ensuring everything was perfectly adjusted to your needs. Your kind words and perfect rating mean a lot to us, and we will be sure to pass along your compliments to Paul and the team.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Ford contacted me direct to book car in and I Was kept informed of progress throughout the day.
    Response from Lookers Ford Gateshead
    Hello Jennifer,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with our service at Lookers Ford Gateshead. Keeping our customers informed and ensuring a smooth process is a top priority for us, and it's great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Ford Gateshead Team
  • Rating 5.0
    Very friendly spent a lot of time showing me around the car , great customer service.
    Response from Lookers Ford Gateshead
    Hello Paul,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at Lookers Ford Gateshead. Our team takes great pride in providing friendly and thorough service, and it's fantastic to know that you appreciated the time spent showing you around the car.

    Your feedback is incredibly valuable to us, and it motivates us to continue delivering the best possible service to all our customers. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

    Thanks again for your kind words and for choosing the Motability Scheme with us.

    Best regards,
    The Lookers Ford Gateshead Team
  • Rating 5.0
    Fantastic experience from start to finish. Paul was very knowledgeable , friendly top marks for paul
    Response from Lookers Ford Gateshead
    Hello Greg,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a fantastic experience from start to finish. Paul will be delighted to know that his knowledge and friendliness made such a positive impact on your visit. Your feedback is incredibly valuable to us, and we appreciate your kind words and top marks for Paul. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Lookers Ford Gateshead Team
  • Rating 4.0
    Polite, and kept you upto date with the service
    Response from Lookers Ford Gateshead
    Hello Isabella R.,

    Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our team polite and appreciated being kept up to date with the service. Your satisfaction is important to us, and your positive comments motivate us to continue providing the best experience possible.

    If there's anything more we can do to enhance your experience or if you have any further suggestions, please feel free to let us know. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Lookers Ford Gateshead
  • Rating 5.0
    Helpful and easy to deal with
    Response from Lookers Ford Gateshead
    Hello Trevor T.,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our team helpful and easy to deal with. Providing excellent service is our top priority, and it's wonderful to know we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Lookers Ford Gateshead
  • Rating 5.0
    I’ve had a very positive experience with ford. I initially ordered one car with a long wait time which was fine at the time as I had another. But my clutch went and Paul my contact was helpful in changing my order to allow me a car in a quicker time frame.
    Response from Lookers Ford Gateshead
    Hello Ryan S.,

    Thank you so much for taking the time to share your positive experience with us at Lookers Ford Gateshead. We are thrilled to hear that Paul was able to assist you in adjusting your order to meet your needs more promptly. It's wonderful to know that we could help you get back on the road quickly. Your feedback is greatly appreciated, and we are delighted to have earned a 5-star rating from you. If there's anything else we can do for you in the future, please don't hesitate to reach out.

    Best regards,
    The Lookers Ford Gateshead Team
  • Rating 5.0
    Excellent, friendly,
    Response from Lookers Ford Gateshead
    Hello Richard,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service excellent and friendly. Your feedback is incredibly important to us, and it’s great to know that we were able to meet your expectations.

    At Lookers Ford Gateshead, we strive to provide the best possible experience for our customers, and your kind words are a testament to the hard work our team puts in every day. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.

    We look forward to serving you again!

    Best regards,
    The Lookers Ford Gateshead Team
  • Rating 5.0
    Great service and customer care from these guys 10/10
    Response from Lookers Ford Gateshead
    Hello William,

    Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience with our service and customer care at Lookers Ford Gateshead. Your feedback is incredibly important to us, and it’s fantastic to know we met your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Lookers Ford Gateshead Team
  • Rating 5.0
    Great service from start to finish would recommend to everyone.
    Response from Lookers Ford Gateshead
    Hello Gina,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a great experience with us from start to finish. Your recommendation means a lot to our team at Lookers Ford Gateshead, and we are delighted to know that we could meet your expectations. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Lookers Ford Gateshead Team
  • Rating 5.0
    Paul was an absolute pleasure to deal with very knowledgable about the motability scheme and also the vehicles and nothing was ever too much trouble
    Response from Lookers Ford Gateshead
    Dear Paul C.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with us at Lookers Ford Gateshead. It's fantastic to know that you found our team knowledgeable and helpful, especially regarding the Motability Scheme and our vehicles. Your kind words and perfect rating mean a lot to us and motivate us to continue providing excellent service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Lookers Ford Gateshead Team
  • Rating 5.0
    Very helpful and kind.
    Paul has been absolutely fab throughout, he has kept me updated via email and nothing has been a bother.
    Response from Lookers Ford Gateshead
    Hello Madison M.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Paul has been able to assist you so effectively and that you found his updates helpful. At Lookers Ford Gateshead, we strive to provide the best service possible, and it’s fantastic to know that Paul has made your experience a positive one. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Ford Gateshead Team
  • Rating 5.0
    Friendly and helpful
    Response from Lookers Ford Gateshead
    Hello Henrietta,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team friendly and helpful during your visit to Lookers Ford Gateshead. Providing excellent service is our top priority, and your feedback truly means a lot to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Ford Gateshead Team

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