Motability Scheme at Lookers Ford Gateshead
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
Eslington Park
Gateshead NE8 2TZ
GB
Phone Number
Call Lookers Ford Gateshead on 0191 460 7464
0191 460 7464
Website
Email
Reviews
Find or leave a review on Google
Showroom details 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00Toggle Hours
Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 09:00 - 19:00 |
| Tuesday | 09:00 - 19:00 |
| Wednesday | 09:00 - 19:00 |
| Thursday | 09:00 - 19:00 |
| Friday | 09:00 - 19:00 |
| Saturday | 09:00 - 17:30 |
| Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Paul Pellegrino
- Bradley Coyne
- Stephanie Curry
- Ellie Eades
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 12:00Closed Today Toggle Hours
Service centre details
08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 12:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 17:30 |
| Tuesday | 08:00 - 17:30 |
| Wednesday | 08:00 - 17:30 |
| Thursday | 08:00 - 17:30 |
| Friday | 08:00 - 17:30 |
| Saturday | 08:00 - 12:00 |
| Sunday | Closed |
Motability service specialists:
- Louise Ruffell
- Christopher Hodson
- Mark Thompson
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Lookers Ford Gateshead
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Lookers Ford Gateshead
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Lookers Ford Gateshead can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Lookers Ford Gateshead on 01914607464 to make an appointment with our Motability specialist.
Reviews at Lookers Ford Gateshead
- Rating 5.0Apr 28, 2025Excellent service very satisfied with everything thank you
- Rating 5.0Apr 17, 2025People were fast friendly & also was provided with a courtesy car :)Response from Lookers Ford GatesheadApr 19, 2025Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards Ford Gateshead.
- Rating 5.0Apr 11, 2025Job well doneResponse from Lookers Ford GatesheadApr 11, 2025Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
- Rating 5.0Apr 10, 2025Ellie was very patient and helpful as we thought about which model we wanted,no pressure just showed us the various options until we finally decided on the car we wanted.Response from Lookers Ford GatesheadApr 10, 2025Thank you so much for your kind words! We are so happy to hear that Ellie was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
- Rating 5.0Apr 7, 2025Never had any problems with this dealership, this will be my 7th car with them.Response from Lookers Ford GatesheadApr 8, 2025Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
- Rating 5.0Apr 7, 2025Excellent courteous service, as I have come to expect from your team.Response from Lookers Ford GatesheadApr 7, 2025Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Apr 2, 2025Good had to wait 2hrs but it went quick with all the activity going onResponse from Lookers Ford GatesheadApr 3, 2025Hi Albert, Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon.
Kind regards
Lookers Customer Service & Resolution Team - Rating 5.0Apr 1, 2025Amazing experience. Paul who we dealt with was fantastic, very knowledgeable and kept us updated at all timesResponse from Lookers Ford GatesheadApr 1, 2025Thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will ensure that Paul receives the recognition he deserves and forward this to the management for you. Thank you.
- Rating 5.0Apr 1, 2025Iam always satisfied with them thank youResponse from Lookers Ford GatesheadApr 1, 2025It is great to know that you would rate us as 5 stars, thank you for taking the time to leave us this great review! Kind regards,
- Rating 5.0Mar 31, 2025Professional, efficient dealership, wait time was not too long. Nice staff.Response from Lookers Ford GatesheadApr 1, 2025Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Mar 31, 2025Always a great experience at this dealership
Staff always friendly and knowledgeable
Been with these for years.
10 out of 10 every timeResponse from Lookers Ford GatesheadApr 1, 2025Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. - Rating 5.0Mar 28, 2025BrilliantResponse from Lookers Ford GatesheadMar 29, 2025Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
- Rating 5.0Mar 27, 2025Paul was brilliant show us all the bells and whistles the car has and explained what they do it was very goodResponse from Lookers Ford GatesheadMar 29, 2025Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
- Rating 5.0Mar 25, 2025Paul was brilliant so kind and understandingResponse from Lookers Ford GatesheadMar 26, 2025Hello David,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Paul provided you with a kind and understanding experience. We strive to offer the best service possible, and it's always rewarding to know when we've succeeded. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again at Lookers Ford Gateshead.
Best regards,
The Motability Scheme Team at Lookers Ford Gateshead - Rating 5.0Mar 20, 2025Excellent from start to finish no problems at allResponse from Lookers Ford GatesheadMar 21, 2025Hi Michael, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see.
Kind regards
Lookers Customer Service & Resolution Team - Rating 5.0Mar 18, 2025Appointment was on time Paul who was dealing with us was great and friendly told us what we need to knowResponse from Lookers Ford GatesheadMar 18, 2025Thank you for the great review and the feedback on Paul, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards Ford Gateshead
- Rating 4.0Mar 13, 2025Good service and friendly staffResponse from Lookers Ford GatesheadMar 13, 2025Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
- Rating 5.0Mar 11, 2025Paul Pelegríno was very informative and very helpful throughout my whole experience
I would definitely recommend this garage to all my friends and familyResponse from Lookers Ford GatesheadMar 11, 2025Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! - Rating 5.0Mar 10, 2025Amazing team. Always really friendly especially with my sonResponse from Lookers Ford GatesheadMar 11, 2025Hi Harry, Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 2.0Mar 3, 2025Ellie was amazing, she responded to any questions promptly. She was friendly, personable and informative. When I attended the dealership to collect the car I was advised they were running a little behind due to absence of a valeter, we were offered to stay at the dealership to come back in an hour. This was totally fine and we chose to leave and we returned an hour later. Ellie talked us through downloading the ford app when at her desk. We were then handed the keys and given a chance to move our things from old car to new car, we then handed keys back and left. We were not sat in the car and shown how to use the technology, due to this we never got the opportunity to see how bad of a job the valet was. Once we got home I realised how bad the final valet of the car was. One of the doors interior and sill was completely forgot about and was filthy. There was a lot of brown dust in the car, residue from stickers was all I’ve drhe car, the frunk and boot were filthy and the attempted buffing of the car was awful due to the leftover dirt residue. Due to my mobility I was unable to clean the car myself so I have had to pay £52 for a through valet. I feel like the car I handed back that was 5 years old was in a better condition than the one I handed in.
Overall I would recommend Ellie as she was great however the final valet really put a dampener on my experience of getting a new car.Response from Lookers Ford GatesheadMar 3, 2025Hello Jayne D,
Thank you for taking the time to leave us a review about your visit. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership.
Kind regards,
Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you were very satisfied with the service you received at Lookers Ford Gateshead. Our team is dedicated to providing excellent service, and it’s always rewarding to know that our efforts have met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
The Lookers Ford Gateshead Team