Motability Scheme at Lookers Ford Gateshead

4.8
Rating 4.8
(285 reviews)
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00

Contact information

Address
Eslington Park
Gateshead NE8 2TZ
GB
Phone Number
Call Lookers Ford Gateshead on 0191 460 7464
Email
Reviews
Visit dealer website

Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 19:00
Saturday09:00 - 17:30
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Paul Pellegrino
  • Bradley Coyne
  • Stephanie Curry
  • Ellie Eades
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Louise Ruffell
  • Christopher Hodson
  • Mark Thompson
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers Ford Gateshead

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers Ford Gateshead

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Lookers Ford Gateshead can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers Ford Gateshead on 01914607464 to make an appointment with our Motability specialist.

Reviews at Lookers Ford Gateshead

  • Rating 5.0
    Job well done
    Response from Lookers Ford Gateshead
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Ellie was very patient and helpful as we thought about which model we wanted,no pressure just showed us the various options until we finally decided on the car we wanted.
    Response from Lookers Ford Gateshead
    Thank you so much for your kind words! We are so happy to hear that Ellie was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Never had any problems with this dealership, this will be my 7th car with them.
    Response from Lookers Ford Gateshead
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Excellent courteous service, as I have come to expect from your team.
    Response from Lookers Ford Gateshead
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Good had to wait 2hrs but it went quick with all the activity going on
    Response from Lookers Ford Gateshead
    Hi Albert, Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon.
    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Amazing experience. Paul who we dealt with was fantastic, very knowledgeable and kept us updated at all times
    Response from Lookers Ford Gateshead
    Thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will ensure that Paul receives the recognition he deserves and forward this to the management for you. Thank you.
  • Rating 5.0
    Iam always satisfied with them thank you
    Response from Lookers Ford Gateshead
    It is great to know that you would rate us as 5 stars, thank you for taking the time to leave us this great review! Kind regards,
  • Rating 5.0
    Professional, efficient dealership, wait time was not too long. Nice staff.
    Response from Lookers Ford Gateshead
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Always a great experience at this dealership
    Staff always friendly and knowledgeable
    Been with these for years.
    10 out of 10 every time
    Response from Lookers Ford Gateshead
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Brilliant
    Response from Lookers Ford Gateshead
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Paul was brilliant show us all the bells and whistles the car has and explained what they do it was very good
    Response from Lookers Ford Gateshead
    Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Paul was brilliant so kind and understanding
    Response from Lookers Ford Gateshead
    Hello David,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Paul provided you with a kind and understanding experience. We strive to offer the best service possible, and it's always rewarding to know when we've succeeded. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again at Lookers Ford Gateshead.

    Best regards,
    The Motability Scheme Team at Lookers Ford Gateshead
  • Rating 5.0
    Excellent from start to finish no problems at all
    Response from Lookers Ford Gateshead
    Hi Michael, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see.
    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Appointment was on time Paul who was dealing with us was great and friendly told us what we need to know
    Response from Lookers Ford Gateshead
    Thank you for the great review and the feedback on Paul, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards Ford Gateshead
  • Rating 4.0
    Good service and friendly staff
    Response from Lookers Ford Gateshead
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Paul Pelegríno was very informative and very helpful throughout my whole experience
    I would definitely recommend this garage to all my friends and family
    Response from Lookers Ford Gateshead
    Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Amazing team. Always really friendly especially with my son
    Response from Lookers Ford Gateshead
    Hi Harry, Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 2.0
    Ellie was amazing, she responded to any questions promptly. She was friendly, personable and informative. When I attended the dealership to collect the car I was advised they were running a little behind due to absence of a valeter, we were offered to stay at the dealership to come back in an hour. This was totally fine and we chose to leave and we returned an hour later. Ellie talked us through downloading the ford app when at her desk. We were then handed the keys and given a chance to move our things from old car to new car, we then handed keys back and left. We were not sat in the car and shown how to use the technology, due to this we never got the opportunity to see how bad of a job the valet was. Once we got home I realised how bad the final valet of the car was. One of the doors interior and sill was completely forgot about and was filthy. There was a lot of brown dust in the car, residue from stickers was all I’ve drhe car, the frunk and boot were filthy and the attempted buffing of the car was awful due to the leftover dirt residue. Due to my mobility I was unable to clean the car myself so I have had to pay £52 for a through valet. I feel like the car I handed back that was 5 years old was in a better condition than the one I handed in.
    Overall I would recommend Ellie as she was great however the final valet really put a dampener on my experience of getting a new car.
    Response from Lookers Ford Gateshead
    Hello Jayne D,

    Thank you for taking the time to leave us a review about your visit. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership.

    Kind regards,
  • Rating 5.0
    Was able to check in online.
    Was called the day before to confirm attendance. Was given progress throughout the day and telephoned once my car was ready to collect. Fabulous.
    Response from Lookers Ford Gateshead
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Very friendly
    Response from Lookers Ford Gateshead
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.

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