Motability Scheme at Vertu Ford Hartlepool

4.8
Rating 4.8
(228 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Ford Hartlepool

Motability Scheme at Vertu Ford Hartlepool{{name}}

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Ford Hartlepool can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Ford Hartlepool on 01429702010 to make an appointment with our Motability specialist.

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Contact information

Address
Brenda Road
Hartlepool
Hartlepool TS25 1HT
GB
Get directions
Phone Number
Call Vertu Ford Hartlepool on 01429 702010
01429 702010
01429 702010
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Sue Mcglade
  • Gina Johnson
  • Andrew Wilkinson
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Alex Tonge
  • Kurtis Little
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Ford Hartlepool

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Ford Hartlepool

  • Rating 1.0
    I am an old fashioned sort of person who believes that if a job is worth doing it is worth doing well. Our car was booked in with this dealer and a courtesy car was requested. Upon the day of the appointment I was told that the courtesy car was a manual and that they do not have any automatic courtesy cars in stock, which is ridiculous given that most motability cars will be automatic. Surely they would be able to see on their system that our car is indeed an automatic. I was offered a lift home and told our car would be done as a priority and we would have it back by 12 noon. It wasn't, so now problems start. How can we do what we needed to do without a car? Eventually the car arrived and it looked awful. We had been offered a complimentary car was and valet. Well whoever worked on the car must of used a dirty cloth to wipe the car over. Dried on water marke were left all over the car. Areas of the car had not even received a wipe. The windscreen was in such a state that in was not safely usable as the dried on wipe marks had not been cleared. The fascia and centre console were still in the same condition that it was in when we handed the car over - this had not been touched. Would I recommend this dealership? Absolutely not. Pictures are available if required.
    Response from Vertu Ford Hartlepool
    Good morning David. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT1DD0405 Kind regards, Dean
  • Rating 2.0
    A waiting appointment 4 hrs long terrible !
    Response from Vertu Ford Hartlepool
    Good morning Tilly. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT2TM2104 Kind regards, Dean
  • Rating 5.0
    Absolutely brilliant, friendly, knowledgeable overall excellent service
    Response from Vertu Ford Hartlepool
    Hello Jenna,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our service to be brilliant, friendly, and knowledgeable. Providing excellent service is our top priority, and it’s incredibly rewarding to know that we met your expectations.

    Your feedback is greatly appreciated and will be shared with the team to encourage them to continue delivering exceptional service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford Hartlepool.

    Kind regards,
    Matthew
  • Rating 5.0
    Staff are very helpful
    Response from Vertu Ford Hartlepool
    Good afternoon John. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    As usual Sue at Bristol street motors very helpful
    Response from Vertu Ford Hartlepool
    Good morning Matthew. Thank you so much for your kind words! We are so happy to hear that Sue was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
  • Rating 5.0
    Brilliant
    Response from Vertu Ford Hartlepool
    Hello Maisie.

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had a brilliant experience with us at Bristol Street Motors Ford Hartlepool. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Very easy and straight forward application very helpfull
    Response from Vertu Ford Hartlepool
    Good afternoon Lavinia. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Excellent service.
    Response from Vertu Ford Hartlepool
    Thank you for taking your time to leave this great review! Kind regards, Liza
  • Rating 5.0
    Great service
    Response from Vertu Ford Hartlepool
    Good afternoon Stephen. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Sue was absolutely amazing so easy to work with and made to feel very comfortable and confident with what was going on
    Response from Vertu Ford Hartlepool
    Good afternoon Jack. Thank you so much for your kind words! We are so happy to hear that Sue was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
  • Rating 5.0
    Sue was absolutely amazing and did everything she could to make me feel comfortable. Very helpful and lovely lady.
    Response from Vertu Ford Hartlepool
    Thank you so much for your kind words! We are so happy to hear that Sue was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
  • Rating 4.0
    Pick up was good but I have experienced better.
    Response from Vertu Ford Hartlepool
    Hi Shaun, thank you for taking the time to leave us this review. If there is anything that we could have done better please email us at digitalcustomerexperience@vertumotors.com quoting reference number YXT4SD0803 Kid regards, Kerry
  • Rating 5.0
    Sue is amazing and very knowledgeable, nothing is too much trouble from start of experience until handover.
    Response from Vertu Ford Hartlepool
    Thank you so much for your kind words! We are so happy to hear that Sue was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn

  • Rating 5.0
    Went very well thankyou
    Response from Vertu Ford Hartlepool
    Good afternoon Stewart. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Freindly service highly recomended
    Response from Vertu Ford Hartlepool
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
  • Rating 5.0
    Sue is very knowledgeable has helped us several times always kept us up to date with what is happening Have always had excellent service always a great experience when changing cars
    Response from Vertu Ford Hartlepool
    Hi Matthew. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Sue and the team. We hope to see you again soon. Happy motoring, Kerry
  • Rating 5.0
    Staff very helpfull
    Response from Vertu Ford Hartlepool
    Good afternoon Irene. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean.
  • Rating 5.0
    Excellent service by staff
    Response from Vertu Ford Hartlepool
    Hi Matthew, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 5.0
    Sue was brilliant would certainly recommend this lady so helpful
    Response from Vertu Ford Hartlepool
    Hi Eric, Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received from Sue Many thanks Keith
  • Rating 5.0
    Very helpfull.and friemdly
    Response from Vertu Ford Hartlepool
    Hi Anthony. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry

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