Motability Scheme at Vertu Ford Hartlepool

4.8
Rating 4.8
(247 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Ford Hartlepool

Motability Scheme at Vertu Ford Hartlepool{{name}}

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Ford Hartlepool can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Ford Hartlepool on 01429702010 to make an appointment with our Motability specialist.

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Contact information

Address
Brenda Road
Hartlepool
Hartlepool TS25 1HT
GB
Get directions
Phone Number
Call Vertu Ford Hartlepool on 01429 702010
01429 702010
01429 702010
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Sue Mcglade
  • Gina Johnson
  • Andrew Wilkinson
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Alex Tonge
  • Kurtis Little
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Ford Hartlepool

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Ford Hartlepool

  • Rating 5.0
    Excellent talked me through everything
    Response from Vertu Ford Hartlepool
    Hello Alanna,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had an excellent experience and that everything was clearly explained to you. Our team at Vertu Ford Hartlepool is dedicated to providing top-notch service, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza
  • Rating 5.0
    Very polite the whole time nothing was a problem to her felt at ease all the time
    Response from Vertu Ford Hartlepool
    Hello Carl

    Thank you so much for taking the time to share your positive experience with us at Vertu Ford Hartlepool. We are thrilled to hear that you felt at ease and that our team was able to assist you with politeness and professionalism. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 5.0
    Dealt with Gina who was very helpful friendly and knowledgeable.
    Response from Vertu Ford Hartlepool
    Dear Joyce

    Thank you so much for taking the time to share your positive experience with us at Vertu Ford Hartlepool. We are thrilled to hear that Gina was able to assist you in such a helpful, friendly, and knowledgeable manner. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations. If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 5.0
    The staff were lovely and very accommodating when I took my car in for recall and service. Nothing was too much trouble and was ready sooner than I thought as I was waiting for it. Thank you
    Response from Vertu Ford Hartlepool
    Hello Leanne,

    Thank you so much for taking the time to leave such a wonderful review. We're thrilled to hear that you had a positive experience with us at Vertu Ford Hartlepool. Our team strives to provide the best service possible, and it's great to know that we were able to accommodate your needs and have your car ready sooner than expected. Your kind words mean a lot to us, and we look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 5.0
    Sue at the hartlepool branch was a great help she was very kind and couldn’t do enough for me
    Response from Vertu Ford Hartlepool
    Dear Jacqueline

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience at Vertu Ford Hartlepool. Sue will be delighted to know that her efforts made such a significant impact on your visit. Providing exceptional service is our top priority, and it's always rewarding to hear when we've succeeded. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Warm regards,

    Dean
  • Rating 5.0
    Very polite and very knowledgeable at her job was felt at ease as soon as I walked in
    Response from Vertu Ford Hartlepool
    Hello Carl

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you felt at ease and appreciated the politeness and knowledge of our team member during your visit. Providing excellent service is our top priority, and it’s always rewarding to know that our efforts are making a positive impact. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Vertu Ford Hartlepool.

    Best regards,
    Dean
  • Rating 5.0
    No problem at all had to cancel Monday put me on Friday a md picked car up and brought it back
    Response from Vertu Ford Hartlepool
    Hello George,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a positive experience with us at Vertu Ford Hartlepool. It's great to know that we were able to accommodate your schedule change and that our team could assist you efficiently by picking up and returning your car. Your satisfaction is our top priority, and your feedback is greatly appreciated. If there's anything else we can do for you, please don't hesitate to reach out.

    Best regards,
    Dean
  • Rating 5.0
    Sue was very helpful and extremely patient with us,very knowledgeable.
    Response from Vertu Ford Hartlepool
    Dear Glenis C.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Sue at Vertu Ford Hartlepool. It's great to know that her helpfulness, patience, and knowledge made your visit a pleasant one. We truly appreciate your feedback and your perfect rating. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Chloe
  • Rating 5.0
    Great service from start to finish
    Response from Vertu Ford Hartlepool
    Hello Dorothy,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our service from start to finish. Providing excellent service is our top priority, and it's always rewarding to know when we've achieved that goal. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford Hartlepool.

    Kind regards,
    Matthew
  • Rating 5.0
    The sales lady was very knowledgable and friendly she explained everything to me and answered any questions i had
    Response from Vertu Ford Hartlepool
    Dear Alan L.,

    Thank you so much for taking the time to share your positive experience with us at Vertu Ford Hartlepool. We are thrilled to hear that our sales lady was able to assist you with her knowledge and friendliness, ensuring all your questions were answered. Your feedback is greatly appreciated and will be shared with the team. We are committed to providing excellent service and are delighted to know we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Liza.
  • Rating 5.0
    Very good service understand very helpful from start to finish 👏
    Response from Vertu Ford Hartlepool
    Hello Leslie

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a very good experience with our service from start to finish. Our team at Vertu Ford Hartlepool is dedicated to providing helpful and understanding service, and your feedback truly means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Keith
  • Rating 5.0
    Sue goes above an beyond to help an make everything less stressful I wouldn't use anyone apart from her she's amazing thank you xx
    Response from Vertu Ford Hartlepool
    Dear Sandra R.,

    Thank you so much for your wonderful review! We are thrilled to hear about your positive experience with Sue at Vertu Ford Hartlepool. It's fantastic to know that she was able to make the process less stressful for you. We are proud to have her as part of our team, and your kind words will surely make her day. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

    Kind regards,
    Matthew
  • Rating 5.0
    Big shout to sue she is a legend and knows her stuff
    Response from Vertu Ford Hartlepool
    Hello Conor W.,

    Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that you had a great experience with us at Vertu Ford Hartlepool. Sue will be delighted to know that her expertise and service made such a positive impression on you. Your feedback is incredibly valuable to us, and we appreciate your kind words. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Kind regards,
    Matthew
  • Rating 5.0
    Very good service understand it was a pleasure dealing with vertu ford's
    Response from Vertu Ford Hartlepool
    Hello Leslie S.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with our team at Vertu Ford Hartlepool. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are appreciated. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza.
  • Rating 5.0
    Absolutely brilliant very helpful and looked into everything for me
    Response from Vertu Ford Hartlepool
    Dear Dorothy
    Thank you so much for your wonderful review! We are thrilled to hear that you found our service to be absolutely brilliant and that we were able to assist you with everything you needed. Your feedback is incredibly valuable to us, and it’s great to know that our efforts are making a positive impact. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Vertu Ford Hartlepool
  • Rating 5.0
    Sue McGlade is very professional, trustworthy and caring Motability Officer for Vertu Ford-Hartlepool.
    Response from Vertu Ford Hartlepool
    Dear Alexandrina A.,

    Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that Sue McGlade provided you with professional, trustworthy, and caring service. At Vertu Ford Hartlepool, we strive to ensure that all our customers receive the best possible support, and it’s wonderful to know that Sue met your expectations.

    Your feedback is greatly appreciated and will be shared with Sue and the team. We look forward to serving you again in the future.

    Best regards,
    Keith
  • Rating 5.0
    Excellent service, very friendly, helpful and made me feel at ease
    Response from Vertu Ford Hartlepool
    Dear Jenna

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our team at Vertu Ford Hartlepool. Providing friendly and helpful service is something we strive for, and it's fantastic to know we made you feel at ease during your visit.

    Your feedback is greatly appreciated and will be shared with the entire team. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 5.0
    Very friendly and helpful. Answered all of our questions and nothing was too much trouble.
    Response from Vertu Ford Hartlepool
    Hello Susan D.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you found our team friendly and helpful during your visit. It's our priority to ensure that all your questions are answered and that you have a positive experience with us. Your kind words and perfect rating mean a lot to us and motivate us to continue providing excellent service. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Vertu Ford Hartlepool.

    Kind regards.
    Matthew
  • Rating 5.0
    Was really helpful and got a good car and was a good deal
    Response from Vertu Ford Hartlepool
    Hello Tracy,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our service helpful and that you are pleased with your car and the deal you received. At Vertu Ford Hartlepool, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car!

    Best regards,
    Dean
  • Rating 1.0
    I am an old fashioned sort of person who believes that if a job is worth doing it is worth doing well. Our car was booked in with this dealer and a courtesy car was requested. Upon the day of the appointment I was told that the courtesy car was a manual and that they do not have any automatic courtesy cars in stock, which is ridiculous given that most motability cars will be automatic. Surely they would be able to see on their system that our car is indeed an automatic. I was offered a lift home and told our car would be done as a priority and we would have it back by 12 noon. It wasn't, so now problems start. How can we do what we needed to do without a car? Eventually the car arrived and it looked awful. We had been offered a complimentary car was and valet. Well whoever worked on the car must of used a dirty cloth to wipe the car over. Dried on water marke were left all over the car. Areas of the car had not even received a wipe. The windscreen was in such a state that in was not safely usable as the dried on wipe marks had not been cleared. The fascia and centre console were still in the same condition that it was in when we handed the car over - this had not been touched. Would I recommend this dealership? Absolutely not. Pictures are available if required.
    Response from Vertu Ford Hartlepool
    Good morning David. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT1DD0405 Kind regards, Dean

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