Motability Scheme at Vertu Ford Hartlepool

4.8
Rating 4.8
(257 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Ford Hartlepool

Motability Scheme at Vertu Ford Hartlepool{{name}}

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Ford Hartlepool can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Ford Hartlepool on 01429702010 to make an appointment with our Motability specialist.

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Contact information

Address
Brenda Road
Hartlepool
Hartlepool TS25 1HT
GB
Get directions
Phone Number
Call Vertu Ford Hartlepool on 01429 702010
01429 702010
01429 702010
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Sue Mcglade
  • Gina Johnson
  • Andrew Wilkinson
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Alex Tonge
  • Kurtis Little
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Ford Hartlepool

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Ford Hartlepool

  • Rating 5.0
    everything went well the motability person was spot on very nice and explained every if I had to give rating 10 out of 10
    Response from Vertu Ford Hartlepool
    Hello Michael

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that your experience with our Motability specialist was spot on and that everything went well during your visit. Your kind words and perfect rating of 10 out of 10 truly mean a lot to us.

    At Vertu Ford Hartlepool, we strive to provide exceptional service to all our customers, and it’s rewarding to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    We look forward to serving you again!

    Best regards,
    Keith
  • Rating 5.0
    I dealt with Sue and she couldn't have been more helpful she even put everything on my phone well done
    Response from Vertu Ford Hartlepool
    Hello George

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear about your positive experience with Sue at Vertu Ford Hartlepool. It's fantastic to know that she was able to assist you effectively and even helped set everything up on your phone. We strive to provide excellent service to all our customers, and your feedback is greatly appreciated. If there's anything else we can do for you, please don't hesitate to reach out.

    Best regards,
    Keith
  • Rating 5.0
    Gina at Vertu Ford made the experience much easier than previous, excellent customer service skills, down to earth and very easy to speak too.
    Response from Vertu Ford Hartlepool
    Dear Helen

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Gina was able to make your visit to Vertu Ford Hartlepool a positive one. Providing excellent customer service is our top priority, and it's wonderful to know that Gina's down-to-earth approach and communication skills made your experience easier and more enjoyable.

    Your feedback is incredibly valuable to us, and we will be sure to pass on your kind words to Gina and the rest of our team. We look forward to welcoming you back in the future and continuing to meet your mobility needs.

    Best regards,

    Keith
  • Rating 5.0
    Perfect thank you.
    Response from Vertu Ford Hartlepool
    Hello Dean,

    Thank you so much for taking the time to leave us a perfect review! We're thrilled to hear that you had a great experience with us at Vertu Ford Hartlepool. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Couldnt do enough for us answered all questions would definitely use again
    Response from Vertu Ford Hartlepool
    Hello Glenn,

    Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us at Vertu Ford Hartlepool. Our team is dedicated to providing the best service possible, and it's great to know we were able to answer all your questions. We look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    Kerry
  • Rating 5.0
    Very smooth and uncomplicared
    Response from Vertu Ford Hartlepool
    Hello Pamela,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that your experience with us was smooth and uncomplicated. At Vertu Ford Hartlepool, we strive to provide the best service possible, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Kerry
  • Rating 5.0
    Gina is fab! Beautiful lady and very easy to talk to. Made me feel very comfortable!
    Response from Vertu Ford Hartlepool
    Hello Helen H.,

    Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Gina. She truly is a gem, and we're delighted that she made you feel comfortable during your visit. Your feedback is greatly appreciated, and it motivates us to continue providing excellent service. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    Liza
  • Rating 5.0
    Exellent service from start to collection of the vehicle
    Response from Vertu Ford Hartlepool
    Hello Paul A.,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an excellent experience from start to collection of your vehicle. Our team at Vertu Ford Hartlepool is dedicated to providing top-notch service, and your feedback truly means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Liza
  • Rating 5.0
    Sue from hartlepool branch was very polite and extremely helpful . Nothing was too much trouble .
    Response from Vertu Ford Hartlepool
    Hello Jacqueline,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Sue was able to assist you so effectively and that her service met your expectations. At Vertu Ford Hartlepool, we strive to provide the best possible service to all our customers, and it's wonderful to know that Sue's efforts made a positive impact on your visit. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to serving you again in the future!

    Best regards,
    Liza
  • Rating 5.0
    Lovely girl Gina very well looked after
    Response from Vertu Ford Hartlepool
    Hello Don,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Gina provided you with excellent service and that you felt well looked after during your visit. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best possible experience for our customers. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again at Vertu Ford Hartlepool.

    Kind regards,
    Matthew
  • Rating 5.0
    Excellent talked me through everything
    Response from Vertu Ford Hartlepool
    Hello Alanna,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had an excellent experience and that everything was clearly explained to you. Our team at Vertu Ford Hartlepool is dedicated to providing top-notch service, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza
  • Rating 5.0
    Very polite the whole time nothing was a problem to her felt at ease all the time
    Response from Vertu Ford Hartlepool
    Hello Carl

    Thank you so much for taking the time to share your positive experience with us at Vertu Ford Hartlepool. We are thrilled to hear that you felt at ease and that our team was able to assist you with politeness and professionalism. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 5.0
    Dealt with Gina who was very helpful friendly and knowledgeable.
    Response from Vertu Ford Hartlepool
    Dear Joyce

    Thank you so much for taking the time to share your positive experience with us at Vertu Ford Hartlepool. We are thrilled to hear that Gina was able to assist you in such a helpful, friendly, and knowledgeable manner. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations. If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 5.0
    The staff were lovely and very accommodating when I took my car in for recall and service. Nothing was too much trouble and was ready sooner than I thought as I was waiting for it. Thank you
    Response from Vertu Ford Hartlepool
    Hello Leanne,

    Thank you so much for taking the time to leave such a wonderful review. We're thrilled to hear that you had a positive experience with us at Vertu Ford Hartlepool. Our team strives to provide the best service possible, and it's great to know that we were able to accommodate your needs and have your car ready sooner than expected. Your kind words mean a lot to us, and we look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 5.0
    Sue at the hartlepool branch was a great help she was very kind and couldn’t do enough for me
    Response from Vertu Ford Hartlepool
    Dear Jacqueline

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience at Vertu Ford Hartlepool. Sue will be delighted to know that her efforts made such a significant impact on your visit. Providing exceptional service is our top priority, and it's always rewarding to hear when we've succeeded. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Warm regards,

    Dean
  • Rating 5.0
    Very polite and very knowledgeable at her job was felt at ease as soon as I walked in
    Response from Vertu Ford Hartlepool
    Hello Carl

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you felt at ease and appreciated the politeness and knowledge of our team member during your visit. Providing excellent service is our top priority, and it’s always rewarding to know that our efforts are making a positive impact. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Vertu Ford Hartlepool.

    Best regards,
    Dean
  • Rating 5.0
    No problem at all had to cancel Monday put me on Friday a md picked car up and brought it back
    Response from Vertu Ford Hartlepool
    Hello George,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a positive experience with us at Vertu Ford Hartlepool. It's great to know that we were able to accommodate your schedule change and that our team could assist you efficiently by picking up and returning your car. Your satisfaction is our top priority, and your feedback is greatly appreciated. If there's anything else we can do for you, please don't hesitate to reach out.

    Best regards,
    Dean
  • Rating 5.0
    Sue was very helpful and extremely patient with us,very knowledgeable.
    Response from Vertu Ford Hartlepool
    Dear Glenis C.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Sue at Vertu Ford Hartlepool. It's great to know that her helpfulness, patience, and knowledge made your visit a pleasant one. We truly appreciate your feedback and your perfect rating. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Chloe
  • Rating 5.0
    Great service from start to finish
    Response from Vertu Ford Hartlepool
    Hello Dorothy,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our service from start to finish. Providing excellent service is our top priority, and it's always rewarding to know when we've achieved that goal. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford Hartlepool.

    Kind regards,
    Matthew
  • Rating 5.0
    The sales lady was very knowledgable and friendly she explained everything to me and answered any questions i had
    Response from Vertu Ford Hartlepool
    Dear Alan L.,

    Thank you so much for taking the time to share your positive experience with us at Vertu Ford Hartlepool. We are thrilled to hear that our sales lady was able to assist you with her knowledge and friendliness, ensuring all your questions were answered. Your feedback is greatly appreciated and will be shared with the team. We are committed to providing excellent service and are delighted to know we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Liza.

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