Motability Scheme at Lookers Ford Middlesbrough

4.8
Rating 4.8
(232 reviews)
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00

Contact information

Address
Cargo Fleet Lane
Middlesbrough TS3 8AX
GB
Phone Number
Call Lookers Ford Middlesbrough on 01642 240055
Email
Reviews
Visit dealer website

Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 19:00
Saturday09:00 - 17:30
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Alan Platten
  • Karl Clews
  • Steven Horner
  • Vanessa Cromack
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Sarah Pendlington
  • David Gordge
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers Ford Middlesbrough

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers Ford Middlesbrough

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Lookers Ford Middlesbrough can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers Ford Middlesbrough on 01642240055 to make an appointment with our Motability specialist.

Reviews at Lookers Ford Middlesbrough

  • Rating 5.0
    Vanessa is very friendly, and explained everything we needed to know about the vehicle.
    Response from Lookers Ford Middlesbrough
    Hello Steven,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Vanessa was able to provide you with a friendly and informative experience. Our team at Lookers Ford Middlesbrough is dedicated to ensuring our customers have all the information they need, and it's great to know that Vanessa met your expectations. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Lookers Ford Middlesbrough Team
  • Rating 5.0
    Couldn't fault them ...from start to finish all the team were very professional 👏
    Response from Lookers Ford Middlesbrough
    Hello Terence,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with our team at Lookers Ford Middlesbrough. Providing professional service from start to finish is something we strive for, and it’s fantastic to know we met your expectations. Your feedback is greatly appreciated and will be shared with the entire team. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Lookers Ford Middlesbrough Team
  • Rating 5.0
    Very respectful
    Response from Lookers Ford Middlesbrough
    Hello Denis K.,

    Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you found our service respectful. At Lookers Ford Middlesbrough, we strive to provide the best experience for our customers, and your feedback is greatly appreciated. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Lookers Ford Middlesbrough Team
  • Rating 5.0
    Had a very pleasant visit with a great outcome. Vanessa Cromack was amazing.
    Response from Lookers Ford Middlesbrough
    Hello Raymond D.,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a pleasant visit and that Vanessa Cromack was able to assist you effectively. Your kind words and perfect rating mean a lot to us and motivate our team to continue providing excellent service. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again at Lookers Ford Middlesbrough.

    Best regards,
    The Motability Scheme Team at Lookers Ford Middlesbrough
  • Rating 5.0
    Brilliant
    Response from Lookers Ford Middlesbrough
    Hello Rachel,

    Thank you so much for your wonderful review! We're thrilled to hear that you had a brilliant experience with us at Lookers Ford Middlesbrough. Providing exceptional service and ensuring our customers' satisfaction is our top priority, and your feedback truly means a lot to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Ford Middlesbrough Team
  • Rating 4.0
    Excellent service and assistance but the back seat and boot were not valeted.
    Response from Lookers Ford Middlesbrough
    Hello Stephen,

    Thank you for taking the time to leave us a review. We are delighted to hear that you found our service and assistance excellent. Your feedback is invaluable to us, and we apologize for the oversight regarding the valeting of the back seat and boot. We strive to ensure every aspect of our service meets your expectations, and your comments will help us improve. Please feel free to reach out if there's anything else we can do for you. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Lookers Ford Middlesbrough
  • Rating 5.0
    First class no problems at all
    Response from Lookers Ford Middlesbrough
    Hello Jeanette,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a first-class experience with us at Lookers Ford Middlesbrough. Your satisfaction is our top priority, and it's fantastic to know that everything went smoothly for you. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Ford Middlesbrough Team
  • Rating 5.0
    Vanessa was very helpful
    Response from Lookers Ford Middlesbrough
    We are delighted to hear that you had a positive experience that the staff were friendly and helpful.
  • Rating 5.0
    Vanessa was lovely to us, she was friendly and helpful but also professional. Could not fault the service at all. An absolute asset to Ford.
    Response from Lookers Ford Middlesbrough
    It is great to know that you would rate us as 5 stars Sarah, thank you for taking the time to leave us this great review! Kind regards,
  • Rating 5.0
    Everyone wos helpfull. Wosnt waiting long
    Response from Lookers Ford Middlesbrough
    Hello Damon,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you found our team helpful and that you didn't have to wait long during your visit. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again at Lookers Ford Middlesbrough.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Very professional, friendly and helpful. As always.
    Response from Lookers Ford Middlesbrough
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Very professional and helpful
    Response from Lookers Ford Middlesbrough
    Dear Gillian F.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our team at Lookers Ford Middlesbrough to be professional and helpful. Your feedback is incredibly valuable to us, and it motivates us to continue providing excellent service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Ford Middlesbrough Team
  • Rating 5.0
    Excellent. Vanessa was very good 👍
    Response from Lookers Ford Middlesbrough
    Hello Jon T.,

    Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had an excellent experience with us and that Vanessa was able to assist you so well. Your feedback is greatly appreciated and will be shared with the team. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Ford Middlesbrough.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    The hole experience was very professional and before I new it my car was ready .
    Response from Lookers Ford Middlesbrough
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards Ford Middlesbrough
  • Rating 5.0
    Great 👍
    Response from Lookers Ford Middlesbrough
    Hello Dylan,

    Thank you so much for taking the time to leave us a fantastic review! We're thrilled to hear that you had a great experience with us at Lookers Ford Middlesbrough. Your feedback is incredibly valuable, and it motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Ford Middlesbrough Team
  • Rating 4.0
    Apart from the car wasn’t cleaned
    Response from Lookers Ford Middlesbrough
    Hello Michelle,

    Thank you for taking the time to leave us a review. We're glad to hear that you had a positive experience overall. However, we apologize for the oversight regarding the cleanliness of the car. Your feedback is important to us, and we will ensure this is addressed with our team to prevent it from happening in the future. We appreciate your understanding and look forward to serving you again.

    Best regards,
    The Lookers Ford Middlesbrough Team
  • Rating 5.0
    Excellent
    Response from Lookers Ford Middlesbrough
    Hello Dorothy,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with us at Lookers Ford Middlesbrough. Your feedback is incredibly important to us, and it’s great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Very easy to book in and waited on site for service to be completed
    Response from Lookers Ford Middlesbrough
    Hello Nicholas V.,

    Thank you so much for taking the time to leave us a fantastic review! We're thrilled to hear that you found the booking process easy and that you were comfortable waiting on site while your service was completed. Providing a seamless and convenient experience for our customers is a top priority for us at Lookers Ford Middlesbrough, and your feedback is greatly appreciated.

    If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Ford Middlesbrough Team
  • Rating 5.0
    The experience was really good. Vanessa was a really nice person. The only thing I could say is the initial fee is really high but it was great to get getting offered coffee. She even offered my granddaughter a cup of hot chocolate well done Vanessa.
    Response from Lookers Ford Middlesbrough
    Dear Jennifer,

    Thank you so much for taking the time to share your experience with us at Lookers Ford Middlesbrough. We're thrilled to hear that you had a positive experience and that Vanessa made you and your granddaughter feel welcome with her thoughtful gestures. It's wonderful to know that her service left such a great impression.

    We appreciate your feedback regarding the initial fee and will certainly take it into consideration as we strive to improve our services. Your insights are invaluable to us in ensuring we continue to meet the needs of our customers.

    Thank you once again for your kind words and for choosing the Motability Scheme with us. We look forward to welcoming you back in the future.

    Best regards,

    [Your Name]
    Lookers Ford Middlesbrough Team
  • Rating 5.0
    Very helpful
    Response from Lookers Ford Middlesbrough
    Hello Neil,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you found our service very helpful. Providing excellent customer service is our top priority, and it's always rewarding to know when we've met our customers' expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Ford Middlesbrough.

    Best regards,
    The Motability Scheme Team

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