Motability Scheme at Lookers Volkswagen Teesside

4.6
Rating 4.6
(30 reviews)
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00

Contact information

Address
Newport Road
Middlesbrough TS1 5HZ
GB
Phone Number
Call Lookers Volkswagen Teesside on 01642 808900
Email
Reviews
Visit dealer website

Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 19:00
Saturday09:00 - 17:30
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Jonathan Elliott
  • Leigh Workman
  • Matthew Walker
  • Thomas Covell
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Lisa Johnson
  • Amy Speck
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers Volkswagen Teesside

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers Volkswagen Teesside

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Lookers Volkswagen Teesside can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers Volkswagen Teesside on 01642808900 to make an appointment with our Motability specialist.

Reviews at Lookers Volkswagen Teesside

  • Rating 5.0
    Matthew Walker was fantastic friendly helpful
  • Rating 5.0
    Excellent service thank you.
    W R Bowles
  • Rating 4.0
    Good communication however disappointed to find my car doesn't get cleaned at a sevice as I thought this to be the case with all services as I did with my Volvo but must be mistaken
  • Rating 5.0
    Amazing customer service today nothing was too much trouble well done & thank you
  • Rating 5.0
    Very helpful and patient
  • Rating 5.0
    Amazing customer service
  • Rating 5.0
    Fantastic service from Leigh Workman
    Response from Lookers Volkswagen Teesside
    David - thanks so much for taking the time to leave us a top score and lovely feedback for Leigh. Happy Motoring.
  • Rating 5.0
    Great good Service
    Response from Lookers Volkswagen Teesside
    Thanks for the review and score.
  • Rating 1.0
    Very poor this time. No radio sat nav or most settlings not working. Ain't got a clue when parts will be in to fix car. Was working perfect till car was picked up
    Response from Lookers Volkswagen Teesside
    Hi Martin,

    We're concerned to read your review and would like assist further.

    To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you.
  • Rating 5.0
    Jonathan was beyond helpful.
    Highly recommended
    Response from Lookers Volkswagen Teesside
    Hello Tarren F.. Thank you for taking the time to leave us a review about your visit.
  • Rating 4.0
    Did what they need to do
    Response from Lookers Volkswagen Teesside
    Hello Andrew W.. Thank you for taking the time to leave us a review about your visit.
  • Rating 4.0
    Efficient
    Response from Lookers Volkswagen Teesside
    Hello, Thank you for your comments and a 4 star review!
  • Rating 5.0
    Good service
    Response from Lookers Volkswagen Teesside
    Thanks for taking the time to leave us a 5 star review!
  • Rating 5.0
    Great customer service and excellent staff well done
    Response from Lookers Volkswagen Teesside
    Thank you for your high star rating.
  • Rating 5.0
    Great customer service, told me everything i needed to know about my new car
    Response from Lookers Volkswagen Teesside
    Thank you for your high star rating.
  • Rating 4.0
    Excellent service and I recommend both Lookers and the Motability Scheme. They unfortunately failed to change my rear screen wiper blade,( despite rubber hanging off it), although they did replace my front screen wiper blades. I'm grateful for the service and thank those involved.
    Response from Lookers Volkswagen Teesside
    Hello Patrick M.. Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    Exceptional customer service.
    Response from Lookers Volkswagen Teesside
    Thank you for your high star rating.
  • Rating 5.0
    Great service…
    Response from Lookers Volkswagen Teesside
    Hello, thank you for your comments and a 5 STAR review! We hope to see you again soon.
  • Rating 5.0
    Car was picked up for a service by a perfect gentleman.
    Response from Lookers Volkswagen Teesside
    Hello Robert S.. Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    Excellent customer service , the girl that I seen was tremendous with updates on my car & so polite , I think her name was Nicole .
    Response from Lookers Volkswagen Teesside
    Thanks for the 5 Star Review!
Displaying reviews 1 - 3 out of the 20 most recent
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