Motability Scheme at Lookers Volkswagen Teesside

4.8
Rating 4.8
(262 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
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Contact information

Address
Newport Road
Middlesbrough TS1 5HZ
GB
Get directions
Phone Number
Call Lookers Volkswagen Teesside on 01642 808900
01642 808900
01642 808900
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday11:00 - 15:00

Motability Scheme specialists:

  • Jonathan Elliott
  • David Skeen
  • Thomas Covell
  • Nathan Wardell
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Lisa Johnson
  • Lizzy Slade
  • Hazel Mckeown
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers Volkswagen Teesside

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers Volkswagen Teesside

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Lookers Volkswagen Teesside can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers Volkswagen Teesside on 01642808900 to make an appointment with our Motability specialist.

Visit dealer website

Reviews at Lookers Volkswagen Teesside

  • Rating 5.0
    Fantastic service 👍🏼
  • Rating 5.0
    We had a very good experience at the new car handover
    Tom Hughes is an excellent ambassador for his company
    Response from Lookers Volkswagen Teesside
    Dear Catherine W.,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you had a very good experience during your new car handover. It's wonderful to know that Tom Hughes made such a positive impression and served as an excellent ambassador for our company. Your feedback is greatly appreciated and will be shared with Tom and the team.

    We are committed to providing exceptional service to all our customers, and your kind words are a great encouragement to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your review and for choosing the Motability Scheme at Lookers Volkswagen Teesside.

    Best regards,

    Ann Scott
    Customer Advisor
    Lookers Volkswagen Teesside
  • Rating 5.0
    Outstanding service
    Response from Lookers Volkswagen Teesside
    Hello Jennifer,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you received outstanding service at Lookers Volkswagen Teesside. Our team is dedicated to providing the best experience possible, and your feedback truly means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Lookers Volkswagen Teesside Team
  • Rating 3.0
    Took 5 days instead of one. They provided a courtesy car but it were manual and very low so I struggled to use it
    Response from Lookers Volkswagen Teesside
    Hello Craig,

    Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the extended time for your service and the courtesy car provided. We understand the importance of having a vehicle that meets your needs comfortably, and we're sorry that the manual car was not suitable for you.

    Your feedback is invaluable to us as it helps us improve our services. We are committed to ensuring a better experience for you in the future and will take your comments into consideration to enhance our offerings.

    If there's anything else we can do to assist you or if you have further concerns, please feel free to reach out to us directly. We appreciate your patience and understanding.

    Best regards,

    The Motability Scheme Team at Lookers Volkswagen Teesside
  • Rating 5.0
    Fantastic at there job lovely people
    Response from Lookers Volkswagen Teesside
    Hello Allison D.,

    Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience with us at Lookers Volkswagen Teesside. Our team is dedicated to providing excellent service, and it's always rewarding to know that our efforts are appreciated. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Volkswagen Teesside Team
  • Rating 5.0
    Jake offered amazing customer service, friendly and comfortable to speak to.
    Response from Lookers Volkswagen Teesside
    Hello Hollie,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Jake provided you with amazing customer service and made you feel comfortable during your visit. Your feedback is incredibly valuable to us, and we are delighted to know that your experience at Lookers Volkswagen Teesside was a positive one.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back soon!

    Best regards,
    The Lookers Volkswagen Teesside Team
  • Rating 5.0
    The guy at lookers Teesside was fabulous in every way
    Response from Lookers Volkswagen Teesside
    Dear Jacqueline,

    Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had such a positive experience with our team at Lookers Volkswagen Teesside. It's fantastic to know that our service met your expectations and that you found our staff to be fabulous in every way.

    Your kind words and perfect rating mean a lot to us, and we are delighted to have been able to assist you with your mobility needs. If there is anything else we can do for you in the future, please don't hesitate to reach out.

    Thank you once again for your support and for choosing the Motability Scheme at Lookers Volkswagen Teesside.

    Kind regards
    Lookers Customer Service & Resolution Team

  • Rating 5.0
    Very good very nice people that work there
    Response from Lookers Volkswagen Teesside
    Hello Allison D.,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a very good experience with us at Lookers Volkswagen Teesside. Your feedback is incredibly valuable, and we're delighted to know that our service met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Volkswagen Teesside Team
  • Rating 5.0
    A very smooth and friendly experience. Johnny was so polite and helpful too.
    Response from Lookers Volkswagen Teesside
    Hello Jill,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a smooth and friendly experience with us at Lookers Volkswagen Teesside. It's great to know that Johnny was polite and helpful during your visit. We strive to provide the best service possible, and your feedback is truly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Lookers Volkswagen Teesside Team
  • Rating 5.0
    nathan was brilliant really helpful and friendly would recommend to others
    Response from Lookers Volkswagen Teesside
    Dear Jane W.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Nathan provided you with a helpful and friendly experience. Your recommendation means a lot to us, and we are delighted to know that you had a positive experience with our team at Lookers Volkswagen Teesside. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Lookers Volkswagen Teesside Team
  • Rating 5.0
    Absolutely spot on no issues at all collected and dropped off for me, all traceable through the link
    Response from Lookers Volkswagen Teesside
    Hello John R.,

    Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that your experience with the Motability Scheme at Lookers Volkswagen Teesside was seamless and met your expectations. It's great to know that the collection and drop-off process was convenient for you and that you found the tracking link helpful.

    Your feedback is incredibly valuable to us, and we're delighted to have earned a 5-star rating from you. If there's anything more we can do for you in the future, please don't hesitate to reach out.

    Best regards,

    The Lookers Volkswagen Teesside Team
  • Rating 5.0
    Very helpful, very friendly
    Response from Lookers Volkswagen Teesside
    Hello Owen W.,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our team very helpful and friendly. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Volkswagen Teesside.

    Best regards,

    Ann Scott
    Customer Adviser
    Lookers Volkswagen Teesside
  • Rating 5.0
    They were very helpful and fantastic people
    Response from Lookers Volkswagen Teesside
    Hello Jacqueline,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team to be helpful and fantastic. Providing excellent service is our top priority, and it's always rewarding to know that we have met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Volkswagen Teesside.

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Johnny was very friendly and helpful
    Response from Lookers Volkswagen Teesside
    Hello Jill,

    Thank you so much for taking the time to leave us a wonderful review! We're thrilled to hear that Johnny was able to provide you with friendly and helpful service. At Lookers Volkswagen Teesside, we strive to ensure our customers have the best experience possible, and it's great to know Johnny made a positive impact during your visit.

    If you have any more feedback or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Lookers Volkswagen Teesside Team
  • Rating 5.0
    Excellent customer care and support
    Response from Lookers Volkswagen Teesside
    Hello Catherine W.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our customer care and support at Lookers Volkswagen Teesside. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Volkswagen Teesside Team
  • Rating 5.0
    Brilliant thank you 😁
    Response from Lookers Volkswagen Teesside
    Hello Mia,

    Thank you so much for your wonderful review! We're thrilled to hear that you had a brilliant experience with us at Lookers Volkswagen Teesside. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Lookers Volkswagen Teesside Team
  • Rating 5.0
    First class service
    Response from Lookers Volkswagen Teesside
    Hello David,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you received first-class service during your visit to Lookers Volkswagen Teesside. Providing exceptional service is our top priority, and it's wonderful to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Lookers Volkswagen Teesside Team
  • Rating 5.0
    Excellent service as always definitely give five stars stuff are brilliant and very helpful
    Response from Lookers Volkswagen Teesside
    Hello Chloe A.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you consistently receive excellent service from our team at Lookers Volkswagen Teesside. Your kind words and five-star rating mean a lot to us. Our staff strives to be brilliant and helpful, and it's fantastic to know that their efforts are appreciated. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to seeing you again soon!

    Best regards,
    The Lookers Volkswagen Teesside Team
  • Rating 5.0
    Jonathan was really helpful and made picking our car really easy from start to finish
    Response from Lookers Volkswagen Teesside
    Hello Courtney,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Jonathan was able to assist you effectively and make the process of choosing your car smooth and easy. Providing excellent service is our top priority, and it's always rewarding to know when we've succeeded. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car!

    Best regards,
    The Lookers Volkswagen Teesside Team
  • Rating 5.0
    Excellent service
    Response from Lookers Volkswagen Teesside
    Hello Ian R.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you received excellent service during your visit to Lookers Volkswagen Teesside. Our team is dedicated to providing the best experience for our customers, and your feedback is truly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Volkswagen Teesside Team

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