Motability Scheme at Lookers Volkswagen Teesside

4.8
Rating 4.8
(236 reviews)
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00
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Contact information

Address
Newport Road
Middlesbrough TS1 5HZ
GB
Get directions
Phone Number
Call Lookers Volkswagen Teesside on 01642 808900
01642 808900
01642 808900
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 19:00
Saturday09:00 - 17:30
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Jonathan Elliott
  • Thomas Covell
  • Nathan Wardell
  • James Bundy
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Lisa Johnson
  • Lizzy Slade
  • Hazel Mckeown
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers Volkswagen Teesside

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers Volkswagen Teesside

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Lookers Volkswagen Teesside can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers Volkswagen Teesside on 01642808900 to make an appointment with our Motability specialist.

Visit dealer website

Reviews at Lookers Volkswagen Teesside

  • Rating 5.0
    Johnny was fantastic. He was really helpful. Knows his job.
    Response from Lookers Volkswagen Teesside
    Dear Meriem B.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Johnny provided you with fantastic service and was able to assist you effectively. It's always our goal to ensure our customers feel supported and informed, and it's great to know that Johnny's expertise made a positive impact on your experience.

    Your feedback is incredibly valuable to us, and we will be sure to pass on your kind words to Johnny and the rest of our team. If there's anything else we can do for you, please don't hesitate to reach out.

    Thank you once again for your kind review and for choosing Lookers Volkswagen Teesside.

    Best regards,

    Ann
    Customer Advisor
    Lookers Volkswagen Teesside
  • Rating 5.0
    Fabulous got exactly what I was looking for , everything was explained to me in detail
    Response from Lookers Volkswagen Teesside
    Hello Tracey,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found exactly what you were looking for and that everything was explained to you in detail. Our team at Lookers Volkswagen Teesside is dedicated to providing the best service possible, and your feedback is greatly appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Lookers Volkswagen Teesside Team
  • Rating 5.0
    Sails rep was great naithen
    Response from Lookers Volkswagen Teesside
    Hello Brian,

    Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a great experience with Naithen. Providing excellent service is our top priority, and it's wonderful to know that Naithen made a positive impact during your visit. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Volkswagen Teesside.

    Best regards,

    The Lookers Volkswagen Teesside Team
  • Rating 5.0
    Brilliant he went above and beyond to get myself exactly what I asked for
    Response from Lookers Volkswagen Teesside
    Hello Tracey,

    Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us at Lookers Volkswagen Teesside. It's fantastic to know that we were able to meet your expectations and provide you with exactly what you were looking for. Going above and beyond for our customers is what we strive for, and your feedback is truly appreciated. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

    Best regards,
    The Lookers Volkswagen Teesside Team
  • Rating 5.0
    Jack was very helpful from ordering to collection. We are so grateful for his expert professionalism. We felt at ease and comfortable to ask any questions no matter how small.
    Response from Lookers Volkswagen Teesside
    Hello Paul W.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Jack during your recent visit to Lookers Volkswagen Teesside. It's fantastic to know that his expert professionalism and helpfulness made the process from ordering to collection smooth and comfortable for you.

    We strive to ensure that all our customers feel at ease and confident in asking any questions, and it's great to hear that Jack was able to provide that level of service for you. Your kind words are truly appreciated and will be shared with Jack and the rest of our team.

    Thank you once again for your review and for choosing the Motability Scheme with us. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,

    Caitlin
    Lookers Volkswagen Teesside Team
  • Rating 5.0
    Absolutely amazing!
    Jack was extremely helpful from start to finish.
    Would thoroughly recommend to
    Response from Lookers Volkswagen Teesside
    Hello Donna,

    Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing experience with us at Lookers Volkswagen Teesside. Jack will be delighted to know that he was able to assist you so effectively from start to finish. Your recommendation means a lot to us, and we're grateful for your kind words and the perfect rating. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Lookers Volkswagen Teesside Team
  • Rating 5.0
    Excellent service
    Response from Lookers Volkswagen Teesside
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Excellent communication
    Response from Lookers Volkswagen Teesside
    We are delighted to hear that you had a positive experience that the staff were friendly and helpful.
  • Rating 5.0
    6
    Response from Lookers Volkswagen Teesside
    Hello Beverley,

    Thank you so much for taking the time to leave us a fantastic 5-star review! We are thrilled to hear that you had a positive experience with the Motability Scheme at Lookers Volkswagen Teesside. Our team is dedicated to providing excellent service and ensuring that our customers find the right mobility solutions to meet their needs. Your feedback is greatly appreciated and motivates us to continue delivering the best possible service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Volkswagen Teesside Team
  • Rating 5.0
    Excellent service
    Response from Lookers Volkswagen Teesside
    Hello Michael L.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you received excellent service during your visit to Lookers Volkswagen Teesside. Our team is dedicated to providing the best experience possible, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Volkswagen Teesside Team
  • Rating 5.0
    Excellent customer service
    Response from Lookers Volkswagen Teesside
    Hello Michael,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent customer service experience at Lookers Volkswagen Teesside. Our team is dedicated to providing top-notch service, and it's always rewarding to know that our efforts are appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,

    The Lookers Volkswagen Teesside Team
  • Rating 5.0
    Easy straightforward experience dealing with Jack at the dealership. Would highly recommend
    Response from Lookers Volkswagen Teesside
    Hello Hayley,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had an easy and straightforward experience with Jack at our dealership. Your recommendation means a lot to us, and we're delighted to know that we could meet your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Volkswagen Teesside Team
  • Rating 5.0
    Our sales executive was friendly and couldn’t have been more helpful. He was patient as I had a lot of questions and he answered all of the questions I had or found out the answer if he did not know. When we came to collect the car he showed me how everything worked and even set up the cars system for me so it was ready to use/drive.
    He kept in contact with us and kept me up to date and a few days after picking up the car he rang to ask how it had been since collecting it.
    Response from Lookers Volkswagen Teesside
    Dear Abigail,

    Thank you so much for taking the time to share your wonderful experience with us at Lookers Volkswagen Teesside. We are thrilled to hear that our sales executive was able to assist you so effectively and make your car collection process smooth and enjoyable. It's great to know that he was patient and attentive to your needs, ensuring you felt confident with your new vehicle.

    We are committed to providing excellent customer service, and your feedback is a testament to the hard work and dedication of our team. We are delighted that you are happy with your purchase and the support you received.

    If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    The Lookers Volkswagen Teesside Team
  • Rating 5.0
    Very good
    Response from Lookers Volkswagen Teesside
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Excellent everything was explained to me all plain sailing. Thanks
    Response from Lookers Volkswagen Teesside
    Dear Hazel J.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that your experience with us was smooth and that everything was clearly explained. Our team at Lookers Volkswagen Teesside is dedicated to providing excellent service, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thanks again for your kind words!

    Best regards,
    The Lookers Volkswagen Teesside Team
  • Rating 5.0
    We came to Lookers Teesside to inquire about a Motability car. James Bundy could not have been more helpful. He was friendly, patient and answered all of our questions, he treated us like any other customer - we did not feel that due to us looking for a car with Motability that we were treated any differently which I know some places/sales executives can make you feel like that. Our experience was enjoyable and we would 100% recommend James to anyone else wanting to buy a car or lease one through Motability.
    Response from Lookers Volkswagen Teesside
    Dear Abigail L.,

    Thank you so much for taking the time to share your wonderful experience with us at Lookers Volkswagen Teesside. We are thrilled to hear that James Bundy provided you with the friendly and patient service you deserve. It's our goal to ensure every customer feels valued and respected, and we're delighted that James made your visit enjoyable and informative.

    Your recommendation means a lot to us, and we are grateful for your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to our showroom.

    Best regards,

    The Lookers Volkswagen Teesside Team
  • Rating 5.0
    Great service as always
    Kept me updated
    Response from Lookers Volkswagen Teesside
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Great service would recommend this dealership to anyone
    Response from Lookers Volkswagen Teesside
    Hello Donna F.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our service at Lookers Volkswagen Teesside. Your recommendation means a lot to us, and we are delighted to know that we could meet your expectations. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Lookers Volkswagen Teesside Team
  • Rating 3.0
    I have mixed feelings about the experience. Jonny, who assisted me throughout the process, was great. He provided excellent customer service and was very helpful in answering all my questions.

    However, I was disappointed with the fact that the car was not fully charged upon pick-up, and it would have been nice if they had provided at least half a tank of fuel. As a loyal customer who has purchased several cars from them over the past 10 years, I expected a bit more consideration in that regard.

    Overall, while Jonny was a standout in my experience, the lack of attention to these details affected my overall satisfaction. I hope they can improve this aspect for future customers.
    Response from Lookers Volkswagen Teesside
    Dear Ganakarathinam T.,

    Thank you for taking the time to share your feedback with us. We are pleased to hear that Jonny provided you with excellent customer service and was able to assist you effectively throughout your experience. We will certainly pass on your kind words to him.

    We sincerely apologize for the inconvenience you experienced with the car not being fully charged upon pick-up. We understand how important these details are, especially for our loyal customers like yourself. Your feedback is invaluable, and we will use it to improve our services and ensure that future experiences meet your expectations.

    Thank you for your continued support over the past 10 years. We truly appreciate your loyalty and are committed to making the necessary improvements. If there is anything further we can do for you, please do not hesitate to reach out.

    Best regards,

    Ann
    Lookers Volkswagen Teesside
  • Rating 5.0
    Fast and friendly service
    Response from Lookers Volkswagen Teesside
    Good morning, Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon.
    Kind regards
    Lookers Customer Service & Resolution Team

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