Motability Scheme at Lookers Volkswagen Teesside
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
Newport Road
Middlesbrough TS1 5HZ
GB
Phone Number
Call Lookers Volkswagen Teesside on 01642 808900
01642 808900
Website
Email
Reviews
Find or leave a review on Google
Showroom details 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00Toggle Hours
Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 09:00 - 19:00 |
| Tuesday | 09:00 - 19:00 |
| Wednesday | 09:00 - 19:00 |
| Thursday | 09:00 - 19:00 |
| Friday | 09:00 - 19:00 |
| Saturday | 09:00 - 17:30 |
| Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Jonathan Elliott
- Thomas Covell
- Nathan Wardell
- James Bundy
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 12:00Closed Today Toggle Hours
Service centre details
08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 12:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 17:30 |
| Tuesday | 08:00 - 17:30 |
| Wednesday | 08:00 - 17:30 |
| Thursday | 08:00 - 17:30 |
| Friday | 08:00 - 17:30 |
| Saturday | 08:00 - 12:00 |
| Sunday | Closed |
Motability service specialists:
- Lisa Johnson
- Lizzy Slade
- Hazel Mckeown
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Lookers Volkswagen Teesside
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Lookers Volkswagen Teesside
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Lookers Volkswagen Teesside can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Lookers Volkswagen Teesside on 01642808900 to make an appointment with our Motability specialist.
Reviews at Lookers Volkswagen Teesside
- Rating 5.0Jul 2, 2025Absolutely amazing!
Jack was extremely helpful from start to finish.
Would thoroughly recommend to - Rating 5.0Jun 27, 2025Excellent serviceResponse from Lookers Volkswagen TeessideJun 27, 2025Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Jun 26, 2025Excellent communicationResponse from Lookers Volkswagen TeessideJun 26, 2025We are delighted to hear that you had a positive experience that the staff were friendly and helpful.
- Rating 5.0Jun 12, 20256Response from Lookers Volkswagen TeessideJun 13, 2025Hello Beverley,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are thrilled to hear that you had a positive experience with the Motability Scheme at Lookers Volkswagen Teesside. Our team is dedicated to providing excellent service and ensuring that our customers find the right mobility solutions to meet their needs. Your feedback is greatly appreciated and motivates us to continue delivering the best possible service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Lookers Volkswagen Teesside Team - Rating 5.0Jun 10, 2025Excellent serviceResponse from Lookers Volkswagen TeessideJun 10, 2025Hello Michael L.,
Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you received excellent service during your visit to Lookers Volkswagen Teesside. Our team is dedicated to providing the best experience possible, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Lookers Volkswagen Teesside Team - Rating 5.0Jun 9, 2025Excellent customer serviceResponse from Lookers Volkswagen TeessideJun 10, 2025Hello Michael,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent customer service experience at Lookers Volkswagen Teesside. Our team is dedicated to providing top-notch service, and it's always rewarding to know that our efforts are appreciated.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Lookers Volkswagen Teesside Team - Rating 5.0May 30, 2025Easy straightforward experience dealing with Jack at the dealership. Would highly recommendResponse from Lookers Volkswagen TeessideJun 2, 2025Hello Hayley,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had an easy and straightforward experience with Jack at our dealership. Your recommendation means a lot to us, and we're delighted to know that we could meet your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Lookers Volkswagen Teesside Team - Rating 5.0May 25, 2025Our sales executive was friendly and couldn’t have been more helpful. He was patient as I had a lot of questions and he answered all of the questions I had or found out the answer if he did not know. When we came to collect the car he showed me how everything worked and even set up the cars system for me so it was ready to use/drive.
He kept in contact with us and kept me up to date and a few days after picking up the car he rang to ask how it had been since collecting it.Response from Lookers Volkswagen TeessideMay 28, 2025Dear Abigail,
Thank you so much for taking the time to share your wonderful experience with us at Lookers Volkswagen Teesside. We are thrilled to hear that our sales executive was able to assist you so effectively and make your car collection process smooth and enjoyable. It's great to know that he was patient and attentive to your needs, ensuring you felt confident with your new vehicle.
We are committed to providing excellent customer service, and your feedback is a testament to the hard work and dedication of our team. We are delighted that you are happy with your purchase and the support you received.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
The Lookers Volkswagen Teesside Team - Rating 5.0May 22, 2025Very goodResponse from Lookers Volkswagen TeessideMay 22, 2025Thank you for your kind words - we're glad to have been of service!
- Rating 5.0May 20, 2025Excellent everything was explained to me all plain sailing. ThanksResponse from Lookers Volkswagen TeessideMay 21, 2025Dear Hazel J.,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that your experience with us was smooth and that everything was clearly explained. Our team at Lookers Volkswagen Teesside is dedicated to providing excellent service, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thanks again for your kind words!
Best regards,
The Lookers Volkswagen Teesside Team - Rating 5.0May 9, 2025We came to Lookers Teesside to inquire about a Motability car. James Bundy could not have been more helpful. He was friendly, patient and answered all of our questions, he treated us like any other customer - we did not feel that due to us looking for a car with Motability that we were treated any differently which I know some places/sales executives can make you feel like that. Our experience was enjoyable and we would 100% recommend James to anyone else wanting to buy a car or lease one through Motability.Response from Lookers Volkswagen TeessideMay 10, 2025Dear Abigail L.,
Thank you so much for taking the time to share your wonderful experience with us at Lookers Volkswagen Teesside. We are thrilled to hear that James Bundy provided you with the friendly and patient service you deserve. It's our goal to ensure every customer feels valued and respected, and we're delighted that James made your visit enjoyable and informative.
Your recommendation means a lot to us, and we are grateful for your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to our showroom.
Best regards,
The Lookers Volkswagen Teesside Team - Rating 5.0May 1, 2025Great service as always
Kept me updatedResponse from Lookers Volkswagen TeessideMay 3, 2025Thank you for your kind words - we're glad to have been of service! - Rating 5.0Apr 29, 2025Great service would recommend this dealership to anyoneResponse from Lookers Volkswagen TeessideApr 29, 2025Hello Donna F.,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our service at Lookers Volkswagen Teesside. Your recommendation means a lot to us, and we are delighted to know that we could meet your expectations. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Lookers Volkswagen Teesside Team - Rating 3.0Apr 28, 2025I have mixed feelings about the experience. Jonny, who assisted me throughout the process, was great. He provided excellent customer service and was very helpful in answering all my questions.
However, I was disappointed with the fact that the car was not fully charged upon pick-up, and it would have been nice if they had provided at least half a tank of fuel. As a loyal customer who has purchased several cars from them over the past 10 years, I expected a bit more consideration in that regard.
Overall, while Jonny was a standout in my experience, the lack of attention to these details affected my overall satisfaction. I hope they can improve this aspect for future customers.Response from Lookers Volkswagen TeessideApr 28, 2025Dear Ganakarathinam T.,
Thank you for taking the time to share your feedback with us. We are pleased to hear that Jonny provided you with excellent customer service and was able to assist you effectively throughout your experience. We will certainly pass on your kind words to him.
We sincerely apologize for the inconvenience you experienced with the car not being fully charged upon pick-up. We understand how important these details are, especially for our loyal customers like yourself. Your feedback is invaluable, and we will use it to improve our services and ensure that future experiences meet your expectations.
Thank you for your continued support over the past 10 years. We truly appreciate your loyalty and are committed to making the necessary improvements. If there is anything further we can do for you, please do not hesitate to reach out.
Best regards,
Ann
Lookers Volkswagen Teesside - Rating 5.0Apr 8, 2025Fast and friendly serviceResponse from Lookers Volkswagen TeessideApr 9, 2025Good morning, Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon.
Kind regards
Lookers Customer Service & Resolution Team
- Rating 5.0Apr 4, 2025he was really nice and friendly, made us feel really welcoming!Response from Lookers Volkswagen TeessideApr 4, 2025Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
- Rating 5.0Mar 19, 2025Very easy and straightforwardResponse from Lookers Volkswagen TeessideMar 19, 2025Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
- Rating 5.0Mar 3, 2025Jack was very knowledgeable & helped me navigate through the different styles & upgrades.Response from Lookers Volkswagen TeessideMar 3, 2025Thank you for taking the time to leave this review, Jack will be delighted with the feedback. Your support to Lookers is much appreciated.
Kind regards - Rating 5.0Feb 22, 2025Very friendly welcoming staff good communication made process easy was very happyResponse from Lookers Volkswagen TeessideFeb 24, 2025Hi Michell, Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Feb 17, 2025Spot on easy to sort outResponse from Lookers Volkswagen TeessideFeb 17, 2025Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing experience with us at Lookers Volkswagen Teesside. Jack will be delighted to know that he was able to assist you so effectively from start to finish. Your recommendation means a lot to us, and we're grateful for your kind words and the perfect rating. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Lookers Volkswagen Teesside Team