Motability Scheme at Evans Halshaw Renault Middlesbrough

4.8
Rating 4.8
(141 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
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Welcome to Evans Halshaw Renault Middlesbrough

Here at Evans Halshaw Renault Middlesbrough - our highly trained Motability specialists are on hand to support you every step of your Motability Scheme.
Our specialists will be able to support you in choosing the right vehicle, arrange your test drive order and supply your new Motability Scheme car and aid you by confirming your eligibility. Our friendly team is waiting to help you choose the right vehicle for you, offering years of experience and exceptional customer service – Evans Halshaw Renault will be there for from start to finish. Contact Evans Halshaw Renault Middlesbrough on 01642843304 to make an appointment with our Motability specialists Neil Lacey & Jack Marston

Let us introduce Neil Lacy & Jack Marston. Both are Motability accredited sales executives.
Jack became a Motability specialist in March 2021 and Neil has been a Motability specialist since September 2018 and has recently been awarded the Renault Guild of Excellence.
This dealership has been operating for over 40 years and has been supplying Renault cars on the Motability scheme to many happy customers ever since.
Please get in touch to see how we can help you.

Contact Evans Halshaw Renault Middlesbrough on 01642757500 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
Newport Road
Cannon Park Road
Middlesbrough TS1 5JP
GB
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Phone Number
Call Evans Halshaw Renault Middlesbrough on 01642 757500
01642 757500
01642 757500
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Jack Marston
  • Colleen Gray
  • James Walton
  • Rosie Cross
  • Thomas Brown
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability service specialists:

  • Dean Ross
  • Gillian Corsar
We recommend calling and booking an appointment before visiting.
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Accessibility features at Evans Halshaw Renault Middlesbrough

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Evans Halshaw Renault Middlesbrough

  • Rating 5.0
    Friendly staff James was lovely, made sure to keep us up to date with the vehicle build time.
    Excellent handover and very professional
    Response from Evans Halshaw Renault Middlesbrough
    Hello Clare,

    Thank you very much for leaving a 5* review.

    James will really appreciate it!

    Have a great day!
    Evans Halshaw Customer Services
  • Rating 5.0
    Simple well informed and easy. James Walton was lovely.
    Response from Evans Halshaw Renault Middlesbrough
    Hi Jessica,

    Thank you very much for taking the time to leave us this positive review!

    James aim is to deliver a positive customer service.

    Have a great week!

    Evans Halshaw Customer Services

  • Rating 5.0
    Colleen has been great very comfortable with her services. She made me feel very welcome & kept me upto date with everything. And on picking up the car she was great with jayde my daughter
    Response from Evans Halshaw Renault Middlesbrough
    Hi Jayde,

    A huge thanks for taking the time to rate your recent experience with us.

    Colleen and the management team love to see such great feedback!

    Have a nice day.

    Evans Halshaw Customer Services

  • Rating 5.0
    Absolutely fantastic

    Colleen was excellent explained everything perfectly couldn't have asked for anything more
    Response from Evans Halshaw Renault Middlesbrough
    Hi Alex,

    Colleen will appreciate you leaving this a review - thank you!

    Have a nice day!
    Evans Halshaw Customer Services
  • Rating 5.0
    Good service. Good communication. Loan car provided and car ready as per time advised. Very happy.
    Response from Evans Halshaw Renault Middlesbrough
    Hi Amy,

    Thank you very much for the 5* review!

    We value your feedback and take pride in providing the best possible customer service!

    Thanks again!

    Evans Halshaw Customer Services
  • Rating 5.0
    Excellent experience with jack and his colleagues I would definitely recommend this dealership thanks for all the help x
    Response from Evans Halshaw Renault Middlesbrough
    Hi Sharon,

    Thank you for leaving us a 5-star review for Jack and for sharing your experience!

    I am so pleased to hear that you have received excellent customer service throughout your dealings with us.

    Thanks so much again for the review.

    We look forward to seeing you again soon!

    Evans Halshaw Customer Services
  • Rating 5.0
    Rosie was very professional helpful and supportive.well done rosie
    Response from Evans Halshaw Renault Middlesbrough
    Hi Tracey,

    Thank you very much for leaving us a review.

    Customer feedback is extremely important to us.

    We are pleased to hear that you were happy with the level of service that you received from Rosie and the team.

    We hope to see you again soon.

    Evans Halshaw Customer Services
  • Rating 5.0
    Excellent service looked after well staff polite
    Response from Evans Halshaw Renault Middlesbrough
    Hi Stephen,

    It is wonderful to receive such a positive review!

    All the best!

    Evans Halshaw Customer Services
  • Rating 5.0
    James who helped us with a motability car is a credit to the team,he helped with everything from start to finish and we couldn't be happier with our new car
    Response from Evans Halshaw Renault Middlesbrough
    Hi Phillip,

    Thank you very much for rating our dealership with five stars and taking the time to leave such fantastic feedback!

    It's great to hear about the high level of service provided by James and that you are overjoyed with your new car.

    Thank you for taking the time to share this with us and we hope you enjoy driving your new car!

    Best Regards,

    Evans Halshaw Customer Services
  • Rating 1.0
    Absolutely terrible.
    Response from Evans Halshaw Renault Middlesbrough
    Hi Vicki,

    We truly value feedback at Evans Halshaw and are disappointed to see we didn't meet your expectations this time.

    Please contact us at service.followup@evanshalshaw.com if there are any outstanding issues that you have and we will ensure to put you in contact with the leadership team.

    Thanks,

    Evans Halshaw Customer Services
  • Rating 5.0
    I was greeted by a lovely lady called Colleen who took me over to the desk and we completed paperwork. We then went over to the car which was covered up and we uncovered it.
    From there myself and Colleen jumped in the car and she showed me everything that was in there all the settings she also set my phone up to work on the car. Colleen was very professional and very knowledgeable about the car I received.
    Response from Evans Halshaw Renault Middlesbrough
    Hi Christopher,

    Thank you very much for leaving us a review.

    Customer feedback is extremely important to us, your wonderful comments have been forwarded on to management team at Evans Halshaw Renault Middlesbrough to enable them to share your experience with Colleen.

    We look forward to dealing with you again in the future and happy motoring!

    Many thanks,

    Evans Halshaw Customer Services
  • Rating 5.0
    This has been a fast and great experience Rosie from evans halshaw middlesbrough was fantastic .
    Response from Evans Halshaw Renault Middlesbrough
    Hi Lisa,

    Thank you for sharing your excellent comments about your experience with Rosie at Evans Halshaw Middlesbrough.

    It's great to hear from you.

    Kind regards,

    Evans Halshaw Customer Services
  • Rating 5.0
    Really quick handover
    Response from Evans Halshaw Renault Middlesbrough
    Hi Luke,

    We're glad to hear it was a quick handover of your car.

    Thanks for your feedback.

    Best Wishes

    Evans Halshaw Customer Services
  • Rating 5.0
    I had a fantastic experience working with Colleen to get my new car. From the moment I walked in, she was incredibly helpful, guiding me through the entire process with ease. She made sure to listen to my needs and helped me find the perfect car that matched my preferences. Her knowledge and professionalism stood out, and it was clear she genuinely cared about making the experience as smooth as possible.

    What really impressed me was how quick and efficient the process was. Colleen ensured that everything was handled promptly without feeling rushed, making the whole experience stress-free. I highly recommend working with her if you’re looking for someone who is not only efficient but also personable and committed to excellent service. Thank you, Colleen, for making the car-buying process such a breeze!
    Response from Evans Halshaw Renault Middlesbrough
    Hi Oscar,

    Thank you for taking the time to leave us this brilliant 5* review.

    Your comments have been passed to management team to ensure that Colleen receives recognition for their fantastic customer service.

    Evans Halshaw Customer Services
  • Rating 1.0
    The car they assured me was available was sold within a day of me putting in the order.
    Response from Evans Halshaw Renault Middlesbrough
    Hi Stephanie,

    Thank you for taking the time to review.

    Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

    I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

    Thank you,

    Evans Halshaw Customer Services
  • Rating 5.0
    As I have said before you have the best staff
    Response from Evans Halshaw Renault Middlesbrough
    Hi Raymond,

    Thanks so much for taking the time to leave us a great review, it's incredibly valuable to us. We're really happy to hear that you have been impressed with the service you have received from our staff.

    Take care,

    Evans Halshaw Customer Services
  • Rating 5.0
    Efficient handover carried out professionally
    Response from Evans Halshaw Renault Middlesbrough
    Hi William,

    Thanks for your kind comments about the team. We hope you’re enjoying your new car.

    Regards,

    Evans Halshaw Customer Services
  • Rating 5.0
    They were quick polite and the quality of their service was great
    Response from Evans Halshaw Renault Middlesbrough
    Hi Garry,

    Thank you very much for taking the time to leave us this positive review!

    Our aim is to deliver a positive customer service.

    Have a great week!

    Evans Halshaw Renault Middlesbrough Customer Services
  • Rating 5.0
    Fantastic experience here Colleen was super friendly very understanding and matched me perfect to a vechical to meet my needs would highly recommended
    Thanks again
    Response from Evans Halshaw Renault Middlesbrough
    Hi Annmarie

    Thank you for reviewing your experience at our Evans Halshaw Renault Middlesbrough.

    It sounds like Colleen has done a fantastic job helping you find the right vehicle.

    I'll be sure to pass your kind review on to her, She'll appreciate this a lot.

    Thanks again!

    Evans Halshaw Customer Services
  • Rating 5.0
    James was very supportive and knowledgeable, helped me through the process and gave excellent advice
    Response from Evans Halshaw Renault Middlesbrough
    Hello Zoe,

    Thank you for your five stars!

    James values your feedback.
    Evans Halshaw Customer Services

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