Motability Scheme at Lookers Volkswagen Van Centre Newcastle

4.5
Rating 4.5
(28 reviews)
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00

Contact information

Address
Fossway
Newcastle Upon Tyne NE6 2XJ
GB
Phone Number
Call Lookers Volkswagen Van Centre Newcastle on 0191 276 8500
Email
Reviews
Visit dealer website

Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 19:00
Saturday09:00 - 17:30
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Paul Mulligan
  • Lewis Cooper
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Sarah Murphy
  • Richard Copeland
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers Volkswagen Van Centre Newcastle

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers Volkswagen Van Centre Newcastle

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Lookers Volkswagen Van Centre Newcastle can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers Volkswagen Van Centre Newcastle on 01912768500 to make an appointment with our Motability specialist.

Reviews at Lookers Volkswagen Van Centre Newcastle

  • Rating 5.0
    Very friendly and efficient service
    Response from Lookers Volkswagen Van Centre Newcastle
    Thank you for your kind words - we're glad to have been of service!
  • Rating 1.0
    Very disappointed on this occasion. Car collected on time and by a nice member of staff. However there was zero update through the day either phonecall or via the weblink as the progress of the works wasn’t updating on the weblink. The car wasn’t cleaned on the outside nor was it valeted inside. No email was sent with the outcome of what they’d done / fixes etc. Poor service, not a happy customer.
    Response from Lookers Volkswagen Van Centre Newcastle
    To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you.
  • Rating 5.0
    Good service as always
    Response from Lookers Volkswagen Van Centre Newcastle
    Thank you for your high star rating.,
    Regards
    Amy
  • Rating 5.0
    Very helpful staff. The car was collected from home and delivered back. Staff member was very friendly and polite.
    Response from Lookers Volkswagen Van Centre Newcastle
    Thank you for the 5 stars. We are thrilled you enjoyed your experience with us!
  • Rating 5.0
    Good customer service
    Response from Lookers Volkswagen Van Centre Newcastle
    Thank you for the 5 stars. We are thrilled you enjoyed your experience with us!
  • Rating 5.0
    Excellent customer service
    Response from Lookers Volkswagen Van Centre Newcastle
    Thank you so much for the 5 stars! We love to hear you enjoyed your experience with us :)
  • Rating 5.0
    Such a great help coming for the car and dropping it off, amazing that they do a little video for you to see of the car , fantastic people and fantastic service would give more that 5 * if that was possible 😀
    Response from Lookers Volkswagen Van Centre Newcastle
    Thank you so much for the 5 stars. We really appreciate the feedback :)
  • Rating 5.0
    Paul mulligan was friendly and welcoming and helpful and went through everything I was very pleased with everything and would highly recommend to anyone thank you.
    Response from Lookers Volkswagen Van Centre Newcastle
    Thank you for your 5 star review! Much appreciated :)
  • Rating 5.0
    Good customer service, fast and efficient
    Response from Lookers Volkswagen Van Centre Newcastle
    Thank you for your 5 star review! We really appreciate this feedback :)
  • Rating 5.0
    Personable and friendly. Got us sorted. !
    Response from Lookers Volkswagen Van Centre Newcastle
    Thanks for taking the time to leave us a 5 Star Review!
  • Rating 5.0
    Tanks so much
    Response from Lookers Volkswagen Van Centre Newcastle
    Thanks for taking the time to leave us a 5 Star Review!
  • Rating 5.0
    MOT done with no hassle
    Response from Lookers Volkswagen Van Centre Newcastle
    Thanks for taking the time to leave us a 5 Star Review!
  • Rating 5.0
    The best customer service from Paul and Lewis. I would highly recommend lookers van centre.
    Response from Lookers Volkswagen Van Centre Newcastle
    Thanks for the 5 Star Review!
  • Rating 5.0
    The best customer service. Couldn't recommend them enough to anyone wanting to purchase a VW.
    Response from Lookers Volkswagen Van Centre Newcastle
    Thanks for taking the time to leave us a 5 star review!
  • Rating 5.0
    Brilliant friendly service
    Response from Lookers Volkswagen Van Centre Newcastle
    Thanks for taking the time to leave us a review
  • Rating 5.0
    Great and friendly staff.very helpful
    Response from Lookers Volkswagen Van Centre Newcastle
    Hello Brian B.. Thank you for taking the time to leave us a review about your visit.
  • Rating 3.0
    Just did what they had to do disappointed that I have to go back to have blue topped up
    Response from Lookers Volkswagen Van Centre Newcastle
    Hello Julie C.. Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    Excellent service picked up the vehicle and returned it too.
    Response from Lookers Volkswagen Van Centre Newcastle
    Hello Paula C.. Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    Great service. Loved the idea of being able to have pick up from home. Friendly staff.
    Response from Lookers Volkswagen Van Centre Newcastle
    Hello Lesley Alison M.. Thank you for taking the time to leave us a review about your visit.
  • Rating 1.0
    Hand break broke
    Response from Lookers Volkswagen Van Centre Newcastle
    Hi Nicola,

    We're sorry to see your review and report of an experience that could be improved upon.

    To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you.

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