Motability Scheme at Stoneacre Toyota Newcastle
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to Stoneacre Toyota Newcastle
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
At your local Stoneacre branch, we're committed to giving our Motability customers the utmost care. You'll receive the expert help of our Motability Scheme Specialists, who are specially trained to find you the best vehicle for you. We also work with your chosen Motability installer to make sure your chosen car is suited to your individual mobility requirements and that the necessary adaptations can be fitted to the car. Stoneacre Motability Dealer Winner 2020 for our Contact Centre and Regional Group of the Year in the North.
Stoneacre Toyota Newcastle can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Stoneacre Toyota Newcastle on 01912950101 to make an appointment with our Motability specialist.
Contact information
Address
Octagon House
Silverlink
Newcastle Upon Tyne NE28 9ND
GB
Phone Number
Call Stoneacre Toyota Newcastle on 0191 295 0101
0191 295 0101
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 08:30 - 17:00 |
| Sunday | 10:30 - 16:30 |
Motability Scheme specialists:
- Russel Brash
- Lewis Smith
- Gareth Hindle
- Callum Maguire
- Ellis Chisholm
We recommend calling and booking an appointment before visiting.
Service centre details 08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 12:30Closed Today Toggle Hours
Service centre details
08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 12:30Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 17:30 |
| Tuesday | 08:30 - 17:30 |
| Wednesday | 08:30 - 17:30 |
| Thursday | 08:30 - 17:30 |
| Friday | 08:30 - 17:30 |
| Saturday | 08:30 - 12:30 |
| Sunday | Closed |
Motability service specialists:
- Faye Mccutcheon
- Samantha Turner
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Stoneacre Toyota Newcastle
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening times
This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK - Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at Stoneacre Toyota Newcastle
- Rating 4.0Jul 9, 2025Good
- Rating 5.0Jul 8, 2025Very welcoming, make time for you and listen to everything you say. Very good service.Response from Stoneacre Toyota NewcastleJul 9, 2025Dear Sonia,
Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you felt welcomed and that our team made time to listen to you. Providing excellent service is our top priority, and your feedback reassures us that we are on the right track. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Toyota Newcastle.
Best regards,
The Motability Scheme Team at Stoneacre Toyota Newcastle - Rating 5.0Jul 8, 2025Gareth was extremely helpful. He listened to my needs and stayed in contact throughout the whole experience. Very happy with the service and the new van. Thank youResponse from Stoneacre Toyota NewcastleJul 9, 2025Dear Sonia,
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had such a positive experience with Gareth and that he was able to meet your needs throughout the process. It's fantastic to know that you are happy with both the service and your new van. Your satisfaction is our top priority, and your kind words mean a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
The Motability Scheme Team at Stoneacre Toyota Newcastle - Rating 5.0Jun 25, 2025Amazing service at all pointsResponse from Stoneacre Toyota NewcastleJun 26, 2025Hello Esme,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an amazing experience with our service at Stoneacre Toyota Newcastle. Our team is dedicated to providing the best possible service to all our customers, and it’s fantastic to know that we met your expectations.
If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Stoneacre Toyota Newcastle Team - Rating 5.0Jun 13, 2025Picked up on time..
Kept informed throughout the process..staff friendly.. everything explained about the process very clearly.
Delivered back quickly..
Thank you so much.Response from Stoneacre Toyota NewcastleJun 16, 2025Dear Alison,
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a positive experience with our service at Stoneacre Toyota Newcastle. It's great to know that you were picked up on time and kept informed throughout the process. Our team takes pride in being friendly and ensuring that everything is clearly explained to our customers. We're also pleased that your vehicle was delivered back to you quickly.
Your kind words and perfect rating mean a lot to us, and we are grateful for your support. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for choosing the Motability Scheme at Stoneacre Toyota Newcastle.
Best regards,
Stoneacre Toyota Newcastle Team - Rating 5.0Jun 12, 2025I was kept up to date with the order and delivery everything went so smoothlyResponse from Stoneacre Toyota NewcastleJun 16, 2025Hello Samantha,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you were kept up to date with your order and that everything went smoothly. It's our goal to ensure that our customers have a seamless experience, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Toyota Newcastle.
Best regards,
The Motability Scheme Team at Stoneacre Toyota Newcastle - Rating 3.0Jun 10, 2025already replied.Response from Stoneacre Toyota NewcastleJun 11, 2025Hello Martin,
Thank you for taking the time to share your feedback with us. We appreciate your input and are always looking for ways to improve our services at Stoneacre Toyota Newcastle. If there are any specific areas where you feel we could enhance your experience, please feel free to let us know. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.
Best regards,
The Stoneacre Toyota Newcastle Team - Rating 3.0Jun 9, 2025part left on back seat of car which i had to take back to dealer. to long notification job done and can not clean xResponse from Stoneacre Toyota NewcastleJun 10, 2025Hello Martin,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the part left on the back seat and the delay in notifying you about the job completion. We strive to provide a seamless experience for our customers, and it's clear we fell short in this instance.
Your comments are invaluable in helping us improve our service, and we will address these issues with our team to ensure they do not happen again. If there's anything further we can do to assist you, please don't hesitate to reach out.
Thank you for your understanding and for being a valued customer.
Best regards,
The Stoneacre Toyota Newcastle Team - Rating 5.0May 8, 2025All went well. Staff are nice.Response from Stoneacre Toyota NewcastleMay 9, 2025Hello Ella,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that your experience with us went well and that you found our staff to be nice. Providing excellent service is something we strive for every day, and your feedback is truly appreciated. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to seeing you again at Stoneacre Toyota Newcastle.
Best regards,
The Motability Scheme Team at Stoneacre Toyota Newcastle - Rating 5.0Apr 10, 2025Excellent friendly staff and great service. Would highly recommend.Response from Stoneacre Toyota NewcastleApr 11, 2025Hello Jennifer,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff friendly and our service great. Your recommendation means a lot to us, and we are delighted to know that we could provide you with a positive experience at Stoneacre Toyota Newcastle. If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Stoneacre Toyota Newcastle Team - Rating 5.0Apr 9, 2025Great staff, excellent service and communicationResponse from Stoneacre Toyota NewcastleApr 10, 2025Hello Angela,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a great experience with our staff and that our service and communication met your expectations. Providing excellent service is something we strive for every day, and it’s rewarding to know we succeeded during your visit.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Toyota Newcastle.
Best regards,
The Stoneacre Toyota Newcastle Team - Rating 5.0Apr 4, 2025I wish to thank Gareth for his assistance and expertise in my choice of Motability car,he was very professional and helpful and I would not hesitate to promote your company to others.
Thank you again it is much appreciated.Response from Stoneacre Toyota NewcastleApr 4, 2025Hello Carol,
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with us at Stoneacre Toyota Newcastle.
Your feedback is incredibly valuable, and we're delighted to know that we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The Stoneacre Toyota Newcastle Team - Rating 5.0Mar 24, 2025Very easy and efficient and everything was explainedResponse from Stoneacre Toyota NewcastleMar 25, 2025Hello Colin,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found the process easy and efficient, and that everything was explained to your satisfaction. At Stoneacre Toyota Newcastle, we strive to provide the best service possible, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Stoneacre Toyota Newcastle Team - Rating 5.0Mar 13, 2025easy, simple and stress freeResponse from Stoneacre Toyota NewcastleMar 14, 2025Dear Alice,
Thank you so much for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that your experience with the Motability Scheme at Stoneacre Toyota Newcastle was easy, simple, and stress-free. Our team is dedicated to providing a seamless and supportive service, and your feedback reaffirms the hard work we put into making sure our customers have a positive experience.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Motability Scheme Team at Stoneacre Toyota Newcastle - Rating 5.0Mar 10, 2025Really great friendly helpful staff explaining everything from start all updates nothing was a problem helped me with choice and showing cars would highly recommend this garageResponse from Stoneacre Toyota NewcastleMar 11, 2025Hi Daniel.,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our friendly and helpful staff at the Motability Scheme at Stoneacre Toyota Newcastle. It's fantastic to know that we could assist you in making the right choice and that you found our updates and explanations clear and helpful. Your recommendation means a lot to us, and we're delighted to have been able to support you in finding the perfect car. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!
Best regards,
The Motability Scheme Team at Stoneacre Toyota Newcastle - Rating 5.0Mar 6, 2025As always, cracking service from all the staff from outset. This is why I chose Stonacre again
Particular mention for Gareth Hindle , who guided me through all my optionsResponse from Stoneacre Toyota NewcastleMar 7, 2025Dear David S.,
Thank you so much for your fantastic review! We're thrilled to hear that you received cracking service from our team at Stoneacre Toyota Newcastle. It's always our goal to provide exceptional service, and we're delighted to know that Gareth Hindle was able to guide you through all your options effectively.
Your continued trust and choice to return to us mean a lot. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The Motability Scheme Team at Stoneacre Toyota Newcastle - Rating 5.0Mar 4, 2025Great lovely personal touchResponse from Stoneacre Toyota NewcastleMar 5, 2025Dear Cheryl G.,
Thank you so much for your wonderful review! We're thrilled to hear that you appreciated the personal touch during your experience with us at the Motability Scheme at Stoneacre Toyota Newcastle. Our team is dedicated to providing exceptional service, and your feedback is incredibly encouraging.
If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The Motability Scheme Team at Stoneacre Toyota Newcastle - Rating 5.0Feb 11, 2025Staff explained everything made the service go smoothlyResponse from Stoneacre Toyota NewcastleFeb 12, 2025Hello Denise,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that our staff were able to explain everything clearly and make your experience with us go smoothly. Providing excellent service is our top priority, and your feedback is incredibly valuable to us.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Toyota Newcastle.
Best regards,
The Motability Scheme Team at Stoneacre Toyota Newcastle - Rating 5.0Jan 22, 2025A friendly reliable experienceResponse from Stoneacre Toyota NewcastleMay 2, 2025Hello Joe D.,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a friendly and reliable experience with us at Stoneacre Toyota Newcastle. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Motability Scheme Team at Stoneacre Toyota Newcastle - Rating 5.0Jan 13, 2025The experience was all straight forward, I am really impressed with how easy it was.Response from Stoneacre Toyota NewcastleJan 14, 2025Hello Finlay and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
Thank you for taking the time to leave us a review. We're thrilled to hear that you had a good experience with us at Stoneacre Toyota Newcastle. Your feedback is incredibly valuable, and we're always looking for ways to improve our services. If there's anything specific you think we could do to earn that extra star, please feel free to let us know. We hope to see you again soon!
Best regards,
The Motability Scheme Team at Stoneacre Toyota Newcastle