Motability Scheme at Stoneacre Toyota Newcastle

5.0
Rating 5.0
(19 reviews)
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:00 10:30 - 16:30

Welcome to Stoneacre Toyota Newcastle

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
At your local Stoneacre branch, we're committed to giving our Motability customers the utmost care. You'll receive the expert help of our Motability Scheme Specialists, who are specially trained to find you the best vehicle for you. We also work with your chosen Motability installer to make sure your chosen car is suited to your individual mobility requirements and that the necessary adaptations can be fitted to the car. Stoneacre Motability Dealer Winner 2020 for our Contact Centre and Regional Group of the Year in the North.

Stoneacre Toyota Newcastle can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Stoneacre Toyota Newcastle on 01912950101 to make an appointment with our Motability specialist.

Contact information

Address
Octagon House
Silverlink
Newcastle Upon Tyne NE28 9ND
GB
Phone Number
Call Stoneacre Toyota Newcastle on 0191 295 0101
Email
Reviews
Visit dealer website

Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:00 10:30 - 16:30
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 19:00
Tuesday08:30 - 19:00
Wednesday08:30 - 19:00
Thursday08:30 - 19:00
Friday08:30 - 19:00
Saturday08:30 - 17:00
Sunday10:30 - 16:30

Motability Scheme specialists:

  • Steve Caton
  • David Burgess
  • Philip Dietz
  • Hayden Stephenson
  • Russel Brash
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 17:30
Tuesday08:30 - 17:30
Wednesday08:30 - 17:30
Thursday08:30 - 17:30
Friday08:30 - 17:30
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Kelly Wells
  • Kim Patterson
We recommend calling and booking an appointment before visiting.
Click pin to expand map

Accessibility features at Stoneacre Toyota Newcastle

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Stoneacre Toyota Newcastle

  • Rating 5.0
    Excellent customer service and good feedback about the progress of the car.
    Response from Stoneacre Toyota Newcastle
    Hi Anne, Thank you for taking the time to write Stoneacre Newcastle this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure the team receives the recognition they deserves. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Excellent customer service
    Response from Stoneacre Toyota Newcastle
    Hi Christine, Thank you for taking the time to write Stoneacre Newcastle this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure the team receives the recognition they deserves. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Very pleasant and helpful staff throughout, Hayden very good at what he was doing and very helpful with my daughter making her feel at ease choosing her car. John k
    Response from Stoneacre Toyota Newcastle
    Hello Sophie and thank you for very much for your feedback about Stoneacre Newcastle. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Hayden was so very helpful and even taken out on a test drive .his knowledge of the car i ended off purchasing. All round very good.
    Response from Stoneacre Toyota Newcastle
    Hi Edward, Thank you for taking the time to write Stoneacre Newcastle this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Hayden receives the recognition he deserves. If you have any further questions, please give us a call. We're always happy to help! Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Great customer service
    Response from Stoneacre Toyota Newcastle
    Hi Joanne, Thank you for your feedback about Stoneacre Newcastle. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will ensure that the team receives the recognition they deserve and forward this to the management for you. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Lovely helpful staff , very informative, the only issues I had was the length of time I waited for my service to be completed approximately 2and a half hours , I was offered refreshments etc which was really kind I do understand it is a very busy department, I just did not realise I would be there so long I did get a complimentary Hoover at the front of the car and a car wash which made up for the wait , I do appreciate the kindness of the staff
    Response from Stoneacre Toyota Newcastle
    Hi Anne, Thank you very much for leaving Stoneacre Newcastle a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again in the future and happy motoring! We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Great customer service
    Response from Stoneacre Toyota Newcastle
    Hi Catriona, Thank you very much for leaving Stoneacre Newcastle a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again in the future and happy motoring! Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Fantastic customer service
    Response from Stoneacre Toyota Newcastle
    Hi Dorothy, Thank you for taking the time to write this wonderful review about Stoneacre Newcastle. I am very glad to hear that you were pleased with the level of service that you received and will ensure the team receives the recognition they deserves. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Very good customer service
    Response from Stoneacre Toyota Newcastle
    Hi Kelly, Thank you very much for leaving Stoneacre Newcastle a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again in the future and happy motoring! Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    I must say the attention I received from the silver link was first class especially from Kim Robertson she made me at ease and greatful,thank you for the Stoneacre experience
    Response from Stoneacre Toyota Newcastle
    Hi George, Thank you for your feedback about Stoneacre Newcastle. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will ensure that Kim receives the recognition she deserves and forward this to the management for you. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Exelent customer service and relible
    Response from Stoneacre Toyota Newcastle
    Hi Kelly, Thank you for your feedback about Stoneacre Newcastle. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will ensure that the team receives the recognition they deserves and forward this to the management for you. We look forward to your next visit! Take care! Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Excellent customer service experience
    Response from Stoneacre Toyota Newcastle
    Hi Margaret, Thank you very much for taking the time to leave Stoneacre Newcastle this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Excellent customer service from start to finish, Phil Dietz at Stoneacre, Silverlink was fantastic. He explained everything clearly about Motability and ensured we were kept up to date with our car's progress.
    Very easy process and well looked after from start to finish, can't fault the experience..thank you Phil and Toyota Motability.
    Response from Stoneacre Toyota Newcastle
    Hello Alison and thank you for very much for your feedback about Stoneacre Newcastle. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. If you have any further questions, please give us a call. We're always happy to help! Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Great location great customer service
    And impressive new showroom
    Response from Stoneacre Toyota Newcastle
    Hi Peter, Thank you very much for taking the time to leave Stoneacre Newcastle this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. If you have any further questions, please give us a call. We're always happy to help! Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Brill customer service nothing a bother and everything explained what was done cheers
    Response from Stoneacre Toyota Newcastle
    Hi Paul, Thank you for your feedback about Stoneacre Newcastle. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will ensure that the team receives the recognition they deserves and forward this to the management for you. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Went out of their way to help
    Response from Stoneacre Toyota Newcastle
    Hi Kelly, Thank you for taking the time to write this wonderful review about Stoneacre Newcastle. I am very glad to hear that you were pleased with the level of service that you received and will ensure the team receives the recognition they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    All went very smoothly and I got my car back faster than expected. I was kept updated all the way through and received a phonecall to say my car was on its way back to me. Excellent communication before, during and afterwards with very pleasant customer service.
    Response from Stoneacre Toyota Newcastle
    Hello Elizabeth and thank you for very much for your feedback on Stoneacre Newcastle. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. If you have any further questions, please give us a call. We're always happy to help! Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Great customer service. Went the extra mile to ensure everything went smoothly. Would recommend Stoneacre Toyota to anyone. Thank you.
    Response from Stoneacre Toyota Newcastle
    Hi Jennifer, Thank you for taking the time to write this wonderful review about Stoneacre Newcastle. I am very glad to hear that you were pleased with the level of service that you received and will ensure the team receives the recognition they deserve. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    First class Very knowledgeable
    Thank You
    Response from Stoneacre Toyota Newcastle
    Hi Margaret, thank you for taking the time to leave us this brilliant 5 star review for Stonaecre Newcastle, Hopefully you’ll share your experience with your friends and family who are also looking to purchase a new car. We’d love to continue providing great service to amazing customers like yourself. Take care! HM ^ @ Stoneacre Head Office
Displaying reviews 1 - 3 out of the 19 most recent
FirstLast
First
Last

Similar Motability Scheme dealers