Motability Scheme at Stoneacre Toyota Newcastle

4.8
Rating 4.8
(167 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Welcome to Stoneacre Toyota Newcastle

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
At your local Stoneacre branch, we're committed to giving our Motability customers the utmost care. You'll receive the expert help of our Motability Scheme Specialists, who are specially trained to find you the best vehicle for you. We also work with your chosen Motability installer to make sure your chosen car is suited to your individual mobility requirements and that the necessary adaptations can be fitted to the car. Stoneacre Motability Dealer Winner 2020 for our Contact Centre and Regional Group of the Year in the North.

Stoneacre Toyota Newcastle can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Stoneacre Toyota Newcastle on 01912950101 to make an appointment with our Motability specialist.

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Contact information

Address
Octagon House
Silverlink
Newcastle Upon Tyne NE28 9ND
GB
Get directions
Phone Number
Call Stoneacre Toyota Newcastle on 0191 295 0101
0191 295 0101
0191 295 0101
Website

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Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:30 - 16:30

Motability Scheme specialists:

  • Russel Brash
  • Lewis Smith
  • Gareth Hindle
  • Callum Maguire
  • Ellis Chisholm
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 17:30
Tuesday08:30 - 17:30
Wednesday08:30 - 17:30
Thursday08:30 - 17:30
Friday08:30 - 17:30
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Faye Mccutcheon
  • Samantha Turner
We recommend calling and booking an appointment before visiting.
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Accessibility features at Stoneacre Toyota Newcastle

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Stoneacre Toyota Newcastle

  • Rating 5.0
    Amazing service at all points
    Response from Stoneacre Toyota Newcastle
    Hello Esme,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an amazing experience with our service at Stoneacre Toyota Newcastle. Our team is dedicated to providing the best possible service to all our customers, and it’s fantastic to know that we met your expectations.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Toyota Newcastle Team
  • Rating 5.0
    Picked up on time..
    Kept informed throughout the process..staff friendly.. everything explained about the process very clearly.
    Delivered back quickly..
    Thank you so much.
    Response from Stoneacre Toyota Newcastle
    Dear Alison,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a positive experience with our service at Stoneacre Toyota Newcastle. It's great to know that you were picked up on time and kept informed throughout the process. Our team takes pride in being friendly and ensuring that everything is clearly explained to our customers. We're also pleased that your vehicle was delivered back to you quickly.

    Your kind words and perfect rating mean a lot to us, and we are grateful for your support. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for choosing the Motability Scheme at Stoneacre Toyota Newcastle.

    Best regards,
    Stoneacre Toyota Newcastle Team
  • Rating 5.0
    I was kept up to date with the order and delivery everything went so smoothly
    Response from Stoneacre Toyota Newcastle
    Hello Samantha,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you were kept up to date with your order and that everything went smoothly. It's our goal to ensure that our customers have a seamless experience, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Toyota Newcastle.

    Best regards,
    The Motability Scheme Team at Stoneacre Toyota Newcastle
  • Rating 3.0
    already replied.
    Response from Stoneacre Toyota Newcastle
    Hello Martin,

    Thank you for taking the time to share your feedback with us. We appreciate your input and are always looking for ways to improve our services at Stoneacre Toyota Newcastle. If there are any specific areas where you feel we could enhance your experience, please feel free to let us know. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.

    Best regards,
    The Stoneacre Toyota Newcastle Team
  • Rating 3.0
    part left on back seat of car which i had to take back to dealer. to long notification job done and can not clean x
    Response from Stoneacre Toyota Newcastle
    Hello Martin,

    Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the part left on the back seat and the delay in notifying you about the job completion. We strive to provide a seamless experience for our customers, and it's clear we fell short in this instance.

    Your comments are invaluable in helping us improve our service, and we will address these issues with our team to ensure they do not happen again. If there's anything further we can do to assist you, please don't hesitate to reach out.

    Thank you for your understanding and for being a valued customer.

    Best regards,
    The Stoneacre Toyota Newcastle Team
  • Rating 5.0
    All went well. Staff are nice.
    Response from Stoneacre Toyota Newcastle
    Hello Ella,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that your experience with us went well and that you found our staff to be nice. Providing excellent service is something we strive for every day, and your feedback is truly appreciated. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to seeing you again at Stoneacre Toyota Newcastle.

    Best regards,
    The Motability Scheme Team at Stoneacre Toyota Newcastle
  • Rating 5.0
    Excellent friendly staff and great service. Would highly recommend.
    Response from Stoneacre Toyota Newcastle
    Hello Jennifer,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff friendly and our service great. Your recommendation means a lot to us, and we are delighted to know that we could provide you with a positive experience at Stoneacre Toyota Newcastle. If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Stoneacre Toyota Newcastle Team
  • Rating 5.0
    Great staff, excellent service and communication
    Response from Stoneacre Toyota Newcastle
    Hello Angela,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a great experience with our staff and that our service and communication met your expectations. Providing excellent service is something we strive for every day, and it’s rewarding to know we succeeded during your visit.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Toyota Newcastle.

    Best regards,
    The Stoneacre Toyota Newcastle Team
  • Rating 5.0
    I wish to thank Gareth for his assistance and expertise in my choice of Motability car,he was very professional and helpful and I would not hesitate to promote your company to others.
    Thank you again it is much appreciated.
    Response from Stoneacre Toyota Newcastle
    Hello Carol,

    Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with us at Stoneacre Toyota Newcastle.

    Your feedback is incredibly valuable, and we're delighted to know that we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Stoneacre Toyota Newcastle Team
  • Rating 5.0
    Very easy and efficient and everything was explained
    Response from Stoneacre Toyota Newcastle
    Hello Colin,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found the process easy and efficient, and that everything was explained to your satisfaction. At Stoneacre Toyota Newcastle, we strive to provide the best service possible, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Toyota Newcastle Team
  • Rating 5.0
    easy, simple and stress free
    Response from Stoneacre Toyota Newcastle
    Dear Alice,

    Thank you so much for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that your experience with the Motability Scheme at Stoneacre Toyota Newcastle was easy, simple, and stress-free. Our team is dedicated to providing a seamless and supportive service, and your feedback reaffirms the hard work we put into making sure our customers have a positive experience.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Stoneacre Toyota Newcastle
  • Rating 5.0
    Really great friendly helpful staff explaining everything from start all updates nothing was a problem helped me with choice and showing cars would highly recommend this garage
    Response from Stoneacre Toyota Newcastle
    Hi Daniel.,

    Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our friendly and helpful staff at the Motability Scheme at Stoneacre Toyota Newcastle. It's fantastic to know that we could assist you in making the right choice and that you found our updates and explanations clear and helpful. Your recommendation means a lot to us, and we're delighted to have been able to support you in finding the perfect car. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Motability Scheme Team at Stoneacre Toyota Newcastle
  • Rating 5.0
    As always, cracking service from all the staff from outset. This is why I chose Stonacre again
    Particular mention for Gareth Hindle , who guided me through all my options
    Response from Stoneacre Toyota Newcastle
    Dear David S.,

    Thank you so much for your fantastic review! We're thrilled to hear that you received cracking service from our team at Stoneacre Toyota Newcastle. It's always our goal to provide exceptional service, and we're delighted to know that Gareth Hindle was able to guide you through all your options effectively.

    Your continued trust and choice to return to us mean a lot. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,

    The Motability Scheme Team at Stoneacre Toyota Newcastle
  • Rating 5.0
    Great lovely personal touch
    Response from Stoneacre Toyota Newcastle
    Dear Cheryl G.,

    Thank you so much for your wonderful review! We're thrilled to hear that you appreciated the personal touch during your experience with us at the Motability Scheme at Stoneacre Toyota Newcastle. Our team is dedicated to providing exceptional service, and your feedback is incredibly encouraging.

    If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,

    The Motability Scheme Team at Stoneacre Toyota Newcastle
  • Rating 5.0
    Staff explained everything made the service go smoothly
    Response from Stoneacre Toyota Newcastle
    Hello Denise,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that our staff were able to explain everything clearly and make your experience with us go smoothly. Providing excellent service is our top priority, and your feedback is incredibly valuable to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Toyota Newcastle.

    Best regards,
    The Motability Scheme Team at Stoneacre Toyota Newcastle
  • Rating 5.0
    A friendly reliable experience
    Response from Stoneacre Toyota Newcastle
    Hello Joe D.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a friendly and reliable experience with us at Stoneacre Toyota Newcastle. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Motability Scheme Team at Stoneacre Toyota Newcastle
  • Rating 5.0
    The experience was all straight forward, I am really impressed with how easy it was.
    Response from Stoneacre Toyota Newcastle
    Hello Finlay and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office


  • Rating 4.0
    Great staff.
    Excellent service.

    Unable to late dashboard rattle..
    Probably difficult to identify
    Response from Stoneacre Toyota Newcastle
    Hello Barry and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office


  • Rating 5.0
    Absolutely brilliant service from the staff
    Response from Stoneacre Toyota Newcastle
    Hello Hedley, and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Helpful and highly professional
    Response from Stoneacre Toyota Newcastle
    Hi Alman. Thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will ensure that the team receives the recognition they deserves and forward this to the management for you. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office


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