Motability Scheme at Stoneacre Suzuki Newcastle

4.9
Rating 4.9
(129 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Welcome to Stoneacre Suzuki Newcastle

At your local Stoneacre branch, we're committed to giving our Motability customers the utmost care. You'll receive the expert help of our Motability Scheme Specialists, who are specially trained to find you the best vehicle for you. We also work with your chosen Motability installer to make sure your chosen car is suited to your individual mobility requirements and that the necessary adaptations can be fitted to the car. 2020 Motability Dealer Winner for our Contact Centre and Regional Group of the Year in the North.

Stoneacre Suzuki Newcastle can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Stoneacre Suzuki Newcastle on 01912950099 to make an appointment with our Motability specialist.

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Contact information

Address
Pentagon House
Silverlink
Newcastle Upon Tyne NE28 9ND
GB
Get directions
Phone Number
Call Stoneacre Suzuki Newcastle on 0191 295 0099
0191 295 0099
0191 295 0099
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:30 - 16:30

Motability Scheme specialists:

  • Stephen Westgarth
  • Steven Renwick
  • Daniel Walker
  • Neil Hedley-George
  • Emily Letham
  • Jordy Armstrong
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 17:30
Tuesday08:30 - 17:30
Wednesday08:30 - 17:30
Thursday08:30 - 17:30
Friday08:30 - 17:30
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Kim Patterson
  • Andy Ritchie
We recommend calling and booking an appointment before visiting.
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Accessibility features at Stoneacre Suzuki Newcastle

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Stoneacre Suzuki Newcastle

  • Rating 5.0
    Very good helpful quick and easy to get paperwork done Very freindly
    Response from Stoneacre Suzuki Newcastle
    Dear Maureen,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service to be very good, helpful, and efficient. Our team at Stoneacre Suzuki Newcastle always strives to make the process as quick and easy as possible for our valued customers. It's fantastic to know that you had a friendly experience with us. Your feedback is greatly appreciated and motivates us to continue delivering excellent service.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Suzuki Newcastle Team
  • Rating 5.0
    He was very good and very professional got the car within four days lovely guy Steve Rennick he kept his word and showed me step by step to set the car controls I would recommend the garage to all my friends the best service I have ever had top of the range thanks again Steven rennick

    Response from Stoneacre Suzuki Newcastle
    Dear Anthony,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear about your positive experience with Steve Rennick and that you received your car within four days. It's great to know that Steve's professionalism and dedication made your experience with us a pleasant one. We truly appreciate your feedback and your 5-star rating. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Stoneacre Suzuki Newcastle Team
  • Rating 5.0
    5 star expert service
    Response from Stoneacre Suzuki Newcastle
    Hello Daren,

    Thank you so much for taking the time to leave us a fantastic 5-star review! We are thrilled to hear that you received expert service during your visit to Stoneacre Suzuki Newcastle. Our team is dedicated to providing the best experience possible, and your feedback is a wonderful affirmation of our efforts. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Suzuki Newcastle Team
  • Rating 5.0
    Professional and friendly.
    Response from Stoneacre Suzuki Newcastle
    Hello Dawn,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team professional and friendly. Providing excellent service is our top priority, and your feedback is truly appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again at Stoneacre Suzuki Newcastle.

    Best regards,
    The Motability Scheme Team at Stoneacre Suzuki Newcastle
  • Rating 5.0
    Excellent efficient service.
    Response from Stoneacre Suzuki Newcastle
    Dear Patricia,
    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service excellent and efficient. At Stoneacre Suzuki Newcastle, we strive to provide the best experience for our customers, and your feedback is greatly appreciated. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Stoneacre Suzuki Newcastle
  • Rating 5.0
    Brilliant customer service
    Response from Stoneacre Suzuki Newcastle
    Hello Rebecca,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a brilliant experience with our customer service at Stoneacre Suzuki Newcastle. Our team is dedicated to providing the best service possible, and your feedback truly means a lot to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Suzuki Newcastle Team
  • Rating 4.0
    Reluctant to help taking baby car seat out of car to put in courtesy car
    Response from Stoneacre Suzuki Newcastle
    Hi Norman,

    Thank you for taking the time to leave us a review and for giving us a 4-star rating. We appreciate your feedback and are sorry to hear about your experience with the baby car seat transfer. At Stoneacre Suzuki Newcastle, we strive to provide the best service possible, and your comments help us to improve.

    Please know that your concerns have been noted, and we will address this with our team to ensure we are more helpful in the future. If there's anything else we can do to assist you or if you have further feedback, please don't hesitate to reach out.

    Thank you for choosing the Motability Scheme with us.

    Best regards,
    The Stoneacre Suzuki Newcastle Team
  • Rating 5.0
    Everything went well no problems and Emily was fantastic
    Response from Stoneacre Suzuki Newcastle
    Hello Lisa,

    Thank you so much for taking the time to leave us a fantastic review! We're thrilled to hear that your experience with the Motability Scheme at Stoneacre Suzuki Newcastle went so smoothly.

    Our team is dedicated to providing excellent service, and it's wonderful to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Suzuki Newcastle Team
  • Rating 5.0
    Brilliant, Steven was a pleasure too speak to
    Response from Stoneacre Suzuki Newcastle
    Hello Corey,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a brilliant experience with us and that Steven was able to assist you so effectively. Your feedback is incredibly valuable to us, and it’s great to know that we are meeting your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Suzuki Newcastle.

    Best regards,
    The Motability Scheme Team at Stoneacre Suzuki Newcastle
  • Rating 5.0
    Car pickup and dropped off from door excellent service
    Response from Stoneacre Suzuki Newcastle
    Dear Elma A.,

    Thank you so much for taking the time to leave us a fantastic review! We're thrilled to hear that you found our car pickup and drop-off service to be excellent. At the Motability Scheme at Stoneacre Suzuki Newcastle, we strive to provide top-notch service to all our customers, and your feedback is greatly appreciated.

    If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Stoneacre Suzuki Newcastle
  • Rating 5.0
    Good service
    Response from Stoneacre Suzuki Newcastle
    Hello Neil,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a positive experience with our service at Stoneacre Suzuki Newcastle. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Suzuki Newcastle Team
  • Rating 5.0
    Absolutely brilliant really helpful and easy to talk to. Answered all our questions fantastic member of staff.
    Response from Stoneacre Suzuki Newcastle
    Hello Clair B.,

    Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our team at Stoneacre Suzuki Newcastle. It's great to know that our staff was able to assist you effectively and answer all your questions. Your feedback is incredibly valuable to us, and it motivates us to continue providing excellent service. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Stoneacre Suzuki Newcastle Team
  • Rating 5.0
    First class service as always
    Response from Stoneacre Suzuki Newcastle
    Hello Callum and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Excellent and could not ask for better
    Response from Stoneacre Suzuki Newcastle
    Hi Roy, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Every thing was very good we were looked after no complaints very happy
    Response from Stoneacre Suzuki Newcastle
    Hello Margaret and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    the service was faultless and the staff were the same
    Response from Stoneacre Suzuki Newcastle
    Hello Lorraine and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 4.0
    Good service and pleasant staff
    Response from Stoneacre Suzuki Newcastle
    Hello Mary and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Emily who dealt with my application went above an beyond in making my experience a great one. I got really looked after and I couldn’t be happier.
    Response from Stoneacre Suzuki Newcastle
    Hello Gillian and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Scott was very knowledgeable and told me everything I needed to know exceptional service
    Response from Stoneacre Suzuki Newcastle
    Hello Diane and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Excellent from start to finish, Steven Renwick at Stoneacres Silverlink was so helpful, knowledgeable and friendly, put me at ease and explained everything thoroughly, thank you.
    Response from Stoneacre Suzuki Newcastle
    Hi Barbara, Thank you so much for your kind words! We are so happy to hear that the team was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office

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