Motability Scheme at Stratstone MINI Tyneside

4.6
Rating 4.6
(32 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00

Welcome to Stratstone MINI Tyneside

At Stratstone MINI Tyneside our fully trained Motability Scheme specialists Sydney and Paul are here to offer expert advice and help you choose the right car for your needs.

Here at Stratstone MINI Tyneside, we are incredibly proud of our knowledgeable and fully trained Motability Specialist Sydney Pyke with 1 year of experience and Paul Martin with 6 years experience, who will ensure the most seamless, best quality service for you right from the first moment you enquire.
We have been supplying Motability vehicles for over 10 years and have had incredible responses from the scheme users. Our team here will be by your side every step of the way, right from your first enquiry to the last day of your Motability vehicle agreement, ensuring all the questions are answered and queries are taken care of for your peace of mind and comfort.

Contact Stratstone MINl Tyneside on 0191 502 0966 to make an appointment with our Motability specialist.

Contact information

Address
Bittern Close
Silverlink Park
Wallsend NE28 9ND
GB
Phone Number
Call Stratstone MINI Tyneside on 0191 234 5500
Email
Reviews
Visit dealer website

Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Damian Maughan
  • Paul Martin
  • Josh Aisbitt
  • Daniel Lewandowski
  • Oliver Bullock
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability service specialists:

  • Thomas Morley
  • Cheryl Dickinson
We recommend calling and booking an appointment before visiting.
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Accessibility features at Stratstone MINI Tyneside

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Stratstone MINI Tyneside

  • Rating 4.0
    Good service as usual
    Response from Stratstone MINI Tyneside
    Hi Sarah,

    A big thank you for leaving us a review!

    Have a lovely day!
    Customer Services
  • Rating 4.0
    Oka is o
    Response from Stratstone MINI Tyneside
    Hi George,

    Thank you for such a positive review.

    Have a wonderful day!
    Customer Services
  • Rating 5.0
    Both Olly and Josh were amasing! Great hand over.
    Response from Stratstone MINI Tyneside
    Hello Linda,

    Thank you for your kind review.

    We're really pleased to hear that Olly and Josh gave you a 5* experience! We will ensure that your lovely feedback is shared with them and we look forward to seeing you again.

    Have a great day,
    Customer Services
  • Rating 1.0
    Broke down three times now ,the after care off olly is shocking he has turned his back on me I have let mobility no,never again would I lease a car off that man again
    Response from Stratstone MINI Tyneside
    Hi Christopher,

    Thank you for your five stars!
    Customer Services
  • Rating 5.0
    Very thorough and helpful throughout thanks to Oliver excellent sales man
    Response from Stratstone MINI Tyneside
    Hi Kirsty,

    Thank you so much for taking the time to review your experience with us.

    We are absolutely thrilled that you have rated us so highly!

    Kindest regards,
    Customer Services
  • Rating 5.0
    Excellent service, and a friendly courteous representative who dealt with us. 10/10....
    Response from Stratstone MINI Tyneside
    Hi James,

    Thank you for reviewing us!

    We appreciate you taking the time to do this and hope you have a great day!
    Customer Services
  • Rating 5.0
    Oliver cud not have been more helpful I will go ther ever time
    Response from Stratstone MINI Tyneside
    Hi Linda,

    A big thank you for leaving a 5* review for Oliver.

    Have a lovely day!
    Customer Services
  • Rating 5.0
    Josh is a star
    Response from Stratstone MINI Tyneside
    Hi Chloe,

    Thank you for the positive review!

    I will be sure to share it with the team here at MINI Tyneside.

    Take care!
    Customer Services
  • Rating 5.0
    Excellent customer service and great information provided.
    Response from Stratstone MINI Tyneside
    Hi Barry,

    Thanks so much for the review!

    Our team takes pride in providing excellent customer service.

    Take care,
    Evans Halshaw Customer Services
  • Rating 5.0
    Dealt with olly buttock and he was amazing .felt at easy.Explained everything well .he was so helpful.He is a credit to your team
    Response from Stratstone MINI Tyneside
    Hi Julie,

    Thank you for your positive review.

    We're always happy to help!

    Have a great day!
    Customer Services
  • Rating 3.0
    Compared to previous visits this was a disappointment. The booking was flawless, as was the quality and level of communication. The front tyres had been flagged for replacement at the last service yet after this service I get a note added to say both tyres are near legal limit. Maybe because the motability lease is coming to an end?
    Response from Stratstone MINI Tyneside
    Hi Elizabeth,

    Thank you for taking the time to review.

    I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

    I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

    Thank you,
    Customer Services
  • Rating 4.0
    Quick service windscreen dirty inside and out
    Response from Stratstone MINI Tyneside
    Hi George,

    We are sorry to hear that the windscreen was left dirty inside and out.

    We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board, so this doesn't happen again in the future.

    We hope to see you again in the future.
    Customer Services
  • Rating 5.0
    Excellent, very straightforward and kept up to date at every stage.
    Josh could not have been more helpful, exceptional customer service. Thank you
    Response from Stratstone MINI Tyneside
    Hi Deborah,

    A big thank you for leaving us a 5* review!

    Have a lovely day!
    Customer Services
  • Rating 5.0
    Great service
    Response from Stratstone MINI Tyneside
    Hi Cheryl,

    Thank you for your positive review.

    We're always happy to help!

    Have a great day!
    Customer Services
  • Rating 5.0
    Josh is brilliant he could not have been more helpful 😊
    Response from Stratstone MINI Tyneside
    Hi Deborah,

    Thank you for such a positive review.

    Have a wonderful day!
    Customer Services
  • Rating 4.0
    Need more comfortable easy to get out of chairs. Coffee nice though
    Response from Stratstone MINI Tyneside
    Hi Thelma,

    We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.

    We hope to see you again in the future.
    Customer Services
  • Rating 5.0
    Excellent service
    Response from Stratstone MINI Tyneside
    Hi Catherine,

    Thank you for such a positive review.

    Have a wonderful day!
    Customer Services
  • Rating 5.0
    Great customer care
    Response from Stratstone MINI Tyneside
    Hi George,

    Thank you for taking the time to review us.

    You have really made our day!
    Customer Services
  • Rating 5.0
    Connor was brilliant. I can’t recommend the dealership enough. To anyone looking to buy a Mini, you definitely need to go to this dealership.
    Response from Stratstone MINI Tyneside
    Hi Colin,

    Thank you for your positive review.

    We're always happy to help!

    Have a great day!
    Customer Services
  • Rating 5.0
    Great service
    Response from Stratstone MINI Tyneside
    Hello Darren,

    Thank you so much for your great review!

    Your review is very important to us, as our goal is to deliver an outstanding customer experience.

    Best wishes,
    Customer Services

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