Motability Scheme at Stoneacre Mazda Newcastle

4.8
Rating 4.8
(70 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Welcome to Stoneacre Mazda Newcastle

At your local Stoneacre branch, we're committed to giving our Motability customers the utmost care.

You'll receive the expert help of our Motability Scheme Specialists, who are specially trained to find you the best vehicle for you. We also work with your chosen Motability installer to make sure your chosen car is suited to your individual mobility requirements and that the necessary adaptations can be fitted to the car. Stoneacre Motability Dealer Winner 2020 for our Contact Centre and Regional Group of the Year in the North. Contact Stoneacre Mazda Newcastle on 1091 622 2603 to make an appointment with our Motability specialist.

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Contact information

Address
Pentagon House
Silverlink
Newcastle Upon Tyne NE28 9ND
GB
Get directions
Phone Number
Call Stoneacre Mazda Newcastle on 0191 298 6767
0191 298 6767
0191 298 6767
Website

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Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:30 - 16:30

Motability Scheme specialists:

  • Stephen Westgarth
  • Neil Hedley-George
  • Trevor Marshall
  • Jordy Armstrong
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 17:30
Tuesday08:30 - 17:30
Wednesday08:30 - 17:30
Thursday08:30 - 17:30
Friday08:30 - 17:30
Saturday08:30 - 12:00
SundayClosed

Motability service specialists:

  • Alex Dutton
We recommend calling and booking an appointment before visiting.
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Accessibility features at Stoneacre Mazda Newcastle

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Stoneacre Mazda Newcastle

  • Rating 5.0
    Excellent experience and very informative
    Response from Stoneacre Mazda Newcastle
    Hello Rachel,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had an excellent experience and found our team to be very informative. Providing top-notch service and ensuring our customers have all the information they need is our top priority. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Stoneacre Mazda Newcastle.

    Best regards,
    The Motability Scheme Team at Stoneacre Mazda Newcastle
  • Rating 5.0
    Excellent customer service and super fast delivery of my car! Would highly recommend!
    Response from Stoneacre Mazda Newcastle
    Hi Rachel,

    Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with our customer service and that your car delivery was super fast. Your recommendation means a lot to us, and we're delighted to have met your expectations. If you need any further assistance or have any questions in the future, please don't hesitate to reach out.

    Best wishes,
    The Stoneacre Mazda Newcastle Team
  • Rating 5.0
    Advisor was knowledgeable and courteous forms filled out with the minimum of fuss.
    Altogether a very good experience
    Response from Stoneacre Mazda Newcastle
    Dear Anthony,

    Thank you so much for taking the time to share your experience with us at Stoneacre Mazda Newcastle. We are thrilled to hear that you found our advisor knowledgeable and courteous, and that the process was smooth and efficient for you. Your kind words and perfect rating mean a lot to us, as we strive to provide the best possible service to all our customers. If there is anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Stoneacre Mazda Newcastle Team
  • Rating 5.0
    Excellent service, we were made to feel very comfortable and process was made easy and straightforward
    Response from Stoneacre Mazda Newcastle
    Hello Shannon,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with us at Stoneacre Mazda Newcastle. Our team strives to make every visit as comfortable and straightforward as possible, and it's fantastic to know we achieved that for you.

    Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

    Thanks again for your kind words and for choosing the Motability Scheme with us!

    Best regards,
    The Stoneacre Mazda Newcastle Team
  • Rating 5.0
    Very nice people and very helpful
    Thank you.
    Response from Stoneacre Mazda Newcastle
    Hello James,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team to be very nice and helpful. Your feedback is incredibly important to us, and it’s great to know that we were able to meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Mazda Newcastle.

    Best regards,
    The Motability Scheme Team at Stoneacre Mazda Newcastle
  • Rating 5.0
    Very helpful, friendly and professional
    Response from Stoneacre Mazda Newcastle
    Dear Jacqueline,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team at Stoneacre Mazda Newcastle to be helpful, friendly, and professional. Providing excellent service is our top priority, and your feedback is a great testament to the hard work and dedication of our staff.

    We truly appreciate your support and are delighted to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,

    Stoneacre Mazda Newcastle
  • Rating 5.0
    Neil my salesperson was absolutely amazing can't tell you enough how wonderful he was from start to finish, I'd give him 11 stars and a pay rise.
    Response from Stoneacre Mazda Newcastle
    Dear Suzanne,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your exceptional experience with Neil. It's fantastic to know that he provided such outstanding service from start to finish. Your kind words and high praise mean a lot to us and will certainly be shared with Neil and the team.

    We are committed to ensuring all our customers receive the best possible service, and your review reaffirms the hard work we put into achieving that goal. If there is anything else we can assist you with, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at Stoneacre Mazda Newcastle.

    Best regards,

    Stoneacre Mazda Newcastle
  • Rating 5.0
    First class service gave us good information that a folding wheelchair will fit in the boot
    We would like to thank everyone who we met.
    Response from Stoneacre Mazda Newcastle
    Hello Frank,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you received first-class service and found the information about fitting a folding wheelchair in the boot helpful. Our team at Stoneacre Mazda Newcastle is dedicated to providing the best possible experience for our customers, and your feedback is greatly appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Stoneacre Mazda Newcastle Team
  • Rating 5.0
    It's was easy fast and it was a pleasant experience
    Response from Stoneacre Mazda Newcastle
    Hello Amy-marie,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that your experience with the Motability Scheme at Stoneacre Mazda Newcastle was easy, fast, and pleasant. Our team is dedicated to providing excellent service, and your feedback is a great encouragement to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Mazda Newcastle Team
  • Rating 5.0
    Lovely and relaxed, excellent customer service
    Response from Stoneacre Mazda Newcastle
    Hello Suzanne,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a lovely and relaxed experience with us at Stoneacre Mazda Newcastle. Providing excellent customer service is our top priority, and it's fantastic to know that we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future!

    Best regards,
    The Stoneacre Mazda Newcastle Team
  • Rating 5.0
    Great service very understanding wot car I wanted
    Response from Stoneacre Mazda Newcastle
    Hello Norman,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our service and that we were able to help you find the car you wanted.

    Your feedback is incredibly important to us, and it’s fantastic to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Mazda Newcastle.

    Best regards,
    The Stoneacre Mazda Newcastle Team
  • Rating 5.0
    Dom the salesman was very impressive with his knowledge and information,he was also very professional and helpful
    Response from Stoneacre Mazda Newcastle
    Hello Ian,

    Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with Dom. It's wonderful to know that his knowledge and professionalism made a lasting impression. We strive to provide the best service possible, and your feedback is incredibly valuable to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Stoneacre Mazda Newcastle Team
  • Rating 2.0
    Neil who I initially dealt with was great but the sales manager had no customer service skills at all. I wouldn’t recommend going to Mazda at silverlink
    Response from Stoneacre Mazda Newcastle
    Dear Milliann,

    Thank you for taking the time to share your feedback with us. We are pleased to hear that Neil provided you with a positive experience. However, we are truly sorry to learn about your dissatisfaction with the customer service from our sales manager. Your experience does not reflect the high standards we strive to maintain, and we appreciate you bringing this to our attention.

    We value your input and are committed to improving our service. If you have any further details or suggestions you would like to share, please feel free to reach out to us directly. Your feedback is crucial in helping us enhance our customer experience.

    Thank you once again for your review.

    Kind regards,

    Stoneacre Mazda Newcastle
  • Rating 5.0
    Really helpful and professional !
    Response from Stoneacre Mazda Newcastle
    Hello Philip,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our team at Stoneacre Mazda Newcastle to be helpful and professional. Your feedback is incredibly valuable to us, and it motivates us to continue providing excellent service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Mazda Newcastle Team
  • Rating 5.0
    Trevor was extremely helpful & explained everything about what was included when getting a motability car. I would definitely recommend Trevor from Stoneacre Newcastle (Silverlink) to anyone who is wanting to join the motability scheme.
    Response from Stoneacre Mazda Newcastle
    Dear Louise,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Trevor at Stoneacre Mazda Newcastle. It's fantastic to know that he was able to provide you with all the information you needed about the Motability Scheme. Your recommendation means a lot to us, and we are delighted to have been able to assist you in finding the right motability car. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Stoneacre Mazda Newcastle Team
  • Rating 5.0
    Trevor was very thorough, very friendly yet professional. Really nice guy, talked me through the whole process, really can't fault my experience at all.
    Response from Stoneacre Mazda Newcastle
    Hello Kerry,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience with Trevor at Stoneacre Mazda Newcastle. It's great to know that he was thorough, friendly, and professional throughout your visit. We strive to provide the best service possible, and your feedback reassures us that we are on the right track. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Stoneacre Mazda Newcastle Team
  • Rating 5.0
    Professional care and courtesy ; helpful and considerate .
    Response from Stoneacre Mazda Newcastle
    Dear Philip,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our service professional, helpful, and considerate. At Stoneacre Mazda Newcastle, we strive to provide the best possible experience for our customers, and your feedback is truly appreciated.

    If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,

    [Your Name]
    Stoneacre Mazda Newcastle
  • Rating 5.0
    Great friendly staff and kept up to date throughout
    Response from Stoneacre Mazda Newcastle
    Hi Rebecca,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a positive experience with our team at Stoneacre Mazda Newcastle.

    Our staff strives to provide friendly service and keep our customers informed every step of the way, so it's fantastic to know we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Stoneacre Mazda Newcastle Team
  • Rating 5.0
    Excellent staff have us all the time we needed to decide
    Response from Stoneacre Mazda Newcastle
    Dear Allen N.,

    Thank you so much for your wonderful review! We are thrilled to hear that our staff at the Motability Scheme at Stoneacre Mazda Newcastle were able to provide you with all the time you needed to make your decision. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations.

    If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,

    The Motability Scheme Team at Stoneacre Mazda Newcastle
  • Rating 5.0
    Brilliant work
    Response from Stoneacre Mazda Newcastle
    Hello Karen L.,

    Thank you so much for your wonderful review! We are thrilled to hear that you had a brilliant experience with us at the Motability Scheme at Stoneacre Mazda Newcastle. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Motability Scheme Team at Stoneacre Mazda Newcastle

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