Motability Scheme at Stratstone BMW Tyneside

4.6
Rating 4.6
(43 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00

Welcome to Stratstone BMW Tyneside

At Stratstone BMW Tyneside, we will guide you through every step of the way for your peace of mind.

Here at Stratstone BMW Tyneside, we are incredibly proud of our knowledgeable and fully trained Motability Specialists Damian Maughan and Michael Gray who will ensure the most seamless, best quality service for you right from the first moment you enquire.
We have been supplying Motability vehicles for over 14 years and have had incredible responses from the scheme users. Our team here will be by your side every step of the way, right from your first enquiry to the last day of your Motability vehicle agreement, ensuring all the questions are answered and queries are taken care of for your peace of mind and comfort.

Contact Stratstone BMW Tyneside on 01912951295 to make an appointment with our Motability specialist.

Contact information

Address
Silverlink
Bittern
Wallsend NE28 9ND
GB
Phone Number
Call Stratstone BMW Tyneside on 0191 295 1295
Email
Reviews
Visit dealer website

Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Damian Maughan
  • Paul Martin
  • Justin Mcleod
  • Zed Hussain
  • Elliott Smith
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability service specialists:

  • David Coffey
  • Thomas Morley
We recommend calling and booking an appointment before visiting.
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Accessibility features at Stratstone BMW Tyneside

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Stratstone BMW Tyneside

  • Rating 5.0
    Fantastic. Everything a dealership should be. Clear, friendly and correct information. Test drive and both models to compare made the choice so easy.
    Response from Stratstone BMW Tyneside
    Hi William,

    We appreciate you taking the time to review us!

    I am very pleased everything was handled to your satisfaction!

    Enjoy your day!
    Customer Services
  • Rating 5.0
    We dealt with Damian Maughan. What a pleasure, Damian took the time to explain the requirements and we got nearly 2 hours hand over. From test drive from Damian to being fully shown the car and everything was explained in detail, never had customer service like this before and I have owned top of the range car before.
    What more can we say. It was a pleasure and been back to the garage as unsure on a couple of settings etc and Damian obliged each time, so straight forward a phone call followed by just pop up at 10 Steve.
    What a Gent brilliant customer service.
    Response from Stratstone BMW Tyneside
    Hi Amanda,

    Thank you for giving BMW Tyneside and Damian such a great review!

    It really means a lot to us.

    Thanks again!
    Customer Services
  • Rating 5.0
    Excellent service, polite and very helpful
    Response from Stratstone BMW Tyneside
    Hi Michael,

    Thank you for your positive review.

    Have a great day!
    Customer Services
  • Rating 5.0
    Can’t speak to highly of the service and care from Stratstone.
    Response from Stratstone BMW Tyneside
    Hi Margaret,

    We appreciate you leaving us a review - thank you!

    Have a nice day!
    Customer Services
  • Rating 5.0
    Great customer service
    Response from Stratstone BMW Tyneside
    Hi Gavin,

    Thank you for your positive review.

    Have a great day!
    Evans Halshaw Customer Services
  • Rating 5.0
    Excellent
    Response from Stratstone BMW Tyneside
    Hi John,

    Thank you so much for leaving us this great review.

    Have a lovely day!
    Customer Services
  • Rating 5.0
    Very good communication with the garage, including responding to any queries. I have no complaints.
    Response from Stratstone BMW Tyneside
    Hi Wendy,

    We appreciate you leaving us a review - thank you!

    Have a nice day!
    Customer Services
  • Rating 5.0
    Friendly service and very efficient
    Response from Stratstone BMW Tyneside
    Hi Gary,

    Thank you for reviewing us!

    We appreciate you taking the time to do this and hope you have a great day!
    Customer Services
  • Rating 3.0
    Staff are not very friendly and talk down to you
    Response from Stratstone BMW Tyneside
    Hi David,

    Thank you for taking the time to review.

    Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

    I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

    Thank you,
    Customer Services
  • Rating 5.0
    Excellent customer service very friendly
    Response from Stratstone BMW Tyneside
    Hi David,

    Thanks for the great rating!

    We are always happy to help.
    Customer Services
  • Rating 5.0
    Great customer service big shout out to sheree, who helped immensely and all in the service bay. As usual top service from top dealership
    Response from Stratstone BMW Tyneside
    Hello William,

    Thank you very much for taking the time to leave us this review!

    Our aim is to deliver a positive customer service.

    Have a great weekend!
    Customer Services
  • Rating 5.0
    Great customer service Damien very informative and great follow up communication thanks Gavin
    Response from Stratstone BMW Tyneside
    Hi Gavin,

    Thank you very much for leaving a 5* review.

    We really appreciate it!

    Have a great day!
    Customer Services
  • Rating 5.0
    Excellent service from Ryan. Thanks alot.
    Response from Stratstone BMW Tyneside
    Hi Gary,

    Thank you for your positive review.

    Have a great day!
    Customer Services
  • Rating 4.0
    Good service
    Response from Stratstone BMW Tyneside
    Hi Isabella,

    Thank you for reviewing us!

    We appreciate you taking the time to do this and hope you have a great day!
    Customer Services
  • Rating 5.0
    Briliant service
    Response from Stratstone BMW Tyneside
    Hi Sheila,

    Thanks for the great rating!

    We are always happy to help.
    Customer Services
  • Rating 5.0
    Great customer service each time i have been into the dealership
    Response from Stratstone BMW Tyneside
    Hello Graham,

    Thank you so much for your great review!

    Your review is very important to us, as our goal is to deliver an outstanding customer experience.

    Best wishes,
    Customer Services
  • Rating 3.0
    Average customer service
    Response from Stratstone BMW Tyneside
    Hi Carole,

    Thank you for taking the time to review.

    I'm sorry to hear that your experience didn't meet your expectations, this isn't how we want our customers to feel.

    If we can assist you with anything, please get in touch with us at service.followup@pendragon.uk.com.

    Thank you,
    Customer Services
  • Rating 3.0
    Must make sure the staff don’t say it takes 2hrs for the service give you a time and time it will be finished. Then on the day when you take car in 10.30 am and say it will not be ready till about 5pm. So I had no transport to get home so had to arrange another time and date and got a courtesy car.
    Response from Stratstone BMW Tyneside
    Hi George,

    Thank you for taking the time to review.

    Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

    I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

    Thank you,
    Customer Services
  • Rating 5.0
    Very helpful and polite
    Response from Stratstone BMW Tyneside
    Hello John,

    Thank you so much for your great review!

    Your review is very important to us, as our goal is to deliver an outstanding customer experience.

    Best wishes,
    Customer Services
  • Rating 5.0
    Excellent great service
    Response from Stratstone BMW Tyneside
    Hi Graham,

    Thanks for the great rating!

    We are always happy to help.
    Customer Services

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