BMW are currently not able to take any new customer applications on the Motability scheme.

Motability Scheme at Stratstone BMW Tyneside

4.2
Rating 4.2
(9 reviews)
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
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Welcome to Stratstone BMW Tyneside

At Stratstone BMW Tyneside, we will guide you through every step of the way for your peace of mind.

Here at Stratstone BMW Tyneside, we are incredibly proud of our knowledgeable and fully trained Motability Specialists Damian Maughan and Michael Gray who will ensure the most seamless, best quality service for you right from the first moment you enquire.
We have been supplying Motability vehicles for over 14 years and have had incredible responses from the scheme users. Our team here will be by your side every step of the way, right from your first enquiry to the last day of your Motability vehicle agreement, ensuring all the questions are answered and queries are taken care of for your peace of mind and comfort.

Contact Stratstone BMW Tyneside on 01912951295 to make an appointment with our Motability specialist.

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Contact information

Address
Silverlink
Bittern
Wallsend NE28 9ND
GB
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Phone Number
Call Stratstone BMW Tyneside on 0191 295 1295
0191 295 1295
0191 295 1295
Website

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Email

Email us

Feedback

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Reviews

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Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Damian Maughan
  • Michael Gray
  • Paul Martin
  • Sydney Pyke
  • Alan Dimmick
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability service specialists:

  • Stephen Clark
  • Christopher Ruddick
We recommend calling and booking an appointment before visiting.
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Accessibility features at Stratstone BMW Tyneside

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Stratstone BMW Tyneside

  • Rating 4.0
    Not the smoothest of journeys, but the outcome of getting a fabulous car is very satisfying.
    Response from Stratstone BMW Tyneside
    Hi Elizabeth,

    Thank you for your review, we appreciate you taking the time to leave us your rating.

    Have a lovely day,
    Customer Services
  • Rating 5.0
    Excellent customer service
    Response from Stratstone BMW Tyneside
    Hi Wendy,

    We always appreciate positive reviews!

    Thank you, and happy motoring!
    Customer Services
  • Rating 5.0
    Excellent customer service. Thanks for all your help Sam 👍🏼
    Response from Stratstone BMW Tyneside
    Hi Arif,

    Thank you so much for taking the time to review your experience with us.

    We are absolutely thrilled that you have rated us so highly!

    Kindest regards.
    Customer Services
  • Rating 5.0
    Excellent customer service.
    Thank you Sam for sorting everything out:)

    Fatima
    Response from Stratstone BMW Tyneside
    Hi Arif,

    Thank you very much for leaving a 5* review.

    We really appreciate it!

    Have a great day!
    Customer Services
  • Rating 1.0
    Brakes replaced with only 7000 miles on the clock !!!
    Response from Stratstone BMW Tyneside
    Hi Ian,

    Thank you for leaving this review.

    There are other contributing factors as to why the brakes would need replacing other than mileage.

    We appreciate your feedback and will ensure this is passed over.

    Thank you,
    Customer Services
  • Rating 5.0
    Excellent service from Damian, as always
    Response from Stratstone BMW Tyneside
    Hi Jessica,

    Thank you for such a positive review.

    Have a wonderful day!
    Customer Services
  • Rating 5.0
    Great customer service
    Response from Stratstone BMW Tyneside
    Hi Andrew,

    Thank you so much for leaving us this great review.

    Have a lovely day!
    Customer Services
  • Rating 3.0
    I felt that this was not a car service to let the customer feel that they had a great garage experience and customer and car were being well looked after. It felt like just an exercise into warning the customer first that they were going to be charged over extra for any reason for simple faults to be corrected regardless of warranty fault failure, normal operational use or bad bmw design flaws. Just thought it was an excuse to charge regardless. John W
    Response from Stratstone BMW Tyneside
    Hi John,

    Thank you for taking the time to review.

    I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

    I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

    Thank you,
    Customer Services
  • Rating 5.0
    Fantastic customer service
    Response from Stratstone BMW Tyneside
    Hi Nicola,

    Thank you for such a positive review.

    Have a wonderful day!
    Customer Services
Displaying reviews 1 - 3 out of the 9 most recent
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