Motability Scheme at Vertu Hyundai Silverlink

4.9
Rating 4.9
(385 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Hyundai Silverlink

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Hyundai Silverlink can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Hyundai Silverlink on 03445587006 to make an appointment with our Motability specialist.

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Contact information

Address
Middle Engine Lane
Silverlink Business Park
Newcastle NE28 9NZ
GB
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Phone Number
Call Vertu Hyundai Silverlink on 0344 558 7006
0344 558 7006
0344 558 7006
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Anna Harris
  • Adrian Rainbow
  • Geoffrey Baird
  • Charlotte Olley
  • Chris Hargreaves
  • William Lane
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Rachel Bowen
  • Tracey Toward
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Hyundai Silverlink

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Hyundai Silverlink

  • Rating 5.0
    Very professional helpful and kind. Thank you.
    Response from Vertu Hyundai Silverlink
    Hello Carol

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team to be professional, helpful, and kind during your visit. Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Vertu Hyundai Silverlink.

    Best regards,
    Keith
  • Rating 5.0
    Staff always lovely, plenty refreshments on offer nice show room very pleasant experience
    Response from Vertu Hyundai Silverlink
    Dear Nora
    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a pleasant experience at Vertu Hyundai Silverlink and that our staff made you feel welcome. It's great to know that you enjoyed the refreshments and found our showroom to your liking. Your kind words and perfect rating mean a lot to us and motivate our team to continue providing excellent service.

    We look forward to welcoming you back in the future!

    Best regards,
    Keith
  • Rating 5.0
    Charlotte was amazing from start to finish very helpful and really easy to get hold of via phone too. She's quite funny too so that's always a bonus hehe. She's a credit to you guys thanks Charlotte.
    Response from Vertu Hyundai Silverlink
    Dear Theon

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Charlotte at Vertu Hyundai Silverlink. It's great to know that her helpfulness and sense of humor made your experience enjoyable. We are proud to have her as part of our team, and your kind words will certainly be shared with her. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Keith
  • Rating 5.0
    Great customer service as always. Made the whole process easy and stress free
    Response from Vertu Hyundai Silverlink
    Dear Carol M.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a great experience with our customer service and that we were able to make the process easy and stress-free for you. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Hyundai Silverlink.

    Best regards,
    Danielle
    Vertu Hyundai Silverlink Team
  • Rating 5.0
    Very helpful and polite
    Response from Vertu Hyundai Silverlink
    Hello John S.,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our team very helpful and polite. Providing excellent service is our top priority, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Hyundai Silverlink.

    Best regards, Danielle
    The Motability Scheme Team
  • Rating 5.0
    Fabulous service, very pleased thank you
    Response from Vertu Hyundai Silverlink
    Hello Claire,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you were pleased with the service you received at Vertu Hyundai Silverlink. Our team is dedicated to providing the best experience possible, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Keith
  • Rating 5.0
    Excellent service and very quick staff all polite
    Response from Vertu Hyundai Silverlink
    Hello Steven,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our service excellent and our staff polite and efficient. Providing top-notch service is our priority, and it's wonderful to know that we met your expectations.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Hyundai Silverlink.

    Best regards,

    Keith
  • Rating 5.0
    Very good
    Response from Vertu Hyundai Silverlink
    Hello Nicola

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a very good experience with us at Vertu Hyundai Silverlink. Your feedback is incredibly valuable, and it motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Keith
  • Rating 5.0
    Chris had all the information we needed. He was friendly and gave great advice throughout. He also spoke and included my dad throughout who has communication problems. Spoke with patience and grace, with some laughs along the way. Before we left Paul the manager of the branch took the time to say hello and make us feel special. Thanks so much for your help.
    Response from Vertu Hyundai Silverlink
    Dear Colin

    Thank you so much for taking the time to share your wonderful experience with us at Vertu Hyundai Silverlink. We are thrilled to hear that Chris was able to provide you with all the information you needed and that he made the experience enjoyable for both you and your dad. It's great to know that his patience and friendly demeanor made a positive impact.

    We are also pleased that Paul, our manager, was able to make you feel special during your visit. Our team strives to ensure every customer feels valued and supported, and your feedback is a testament to their hard work and dedication.

    Thank you once again for your kind words and for choosing the Motability Scheme with us. We look forward to serving you again in the future.

    Best regards,

    Keith
  • Rating 5.0
    The Silverlink garage was the complete experience, the staff were very helpful, friendly and took time to explain anything I wasn’t sure on. The lady that dealt with the car was down to earth and made my experience a great one
    Response from Vertu Hyundai Silverlink
    Dear Sally,

    Thank you so much for taking the time to leave such a wonderful review of your experience at Vertu Hyundai Silverlink. We are thrilled to hear that our team was able to provide you with a complete and satisfying experience. It's great to know that the staff were helpful, friendly, and took the time to ensure you were comfortable and informed.

    We are especially pleased to hear that the lady who assisted you made your visit a memorable one. Your feedback is incredibly valuable to us, and it motivates us to continue delivering excellent service to all our customers.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to our garage.

    Best regards,
    Matthew
  • Rating 5.0
    Excellent
    Response from Vertu Hyundai Silverlink
    Hello Samee U.,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an excellent experience with us at Vertu Hyundai Silverlink. Your feedback is incredibly valuable and motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Liza.
  • Rating 5.0
    They were fantastic , went through everything with me . Very friendly and helpful , nothing was a problem . Would definitely recommend the dealers again . 10/10 big extra thanks to Charlotte and her manager
    Response from Vertu Hyundai Silverlink
    Dear Sarah G.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience at Vertu Hyundai Silverlink. It's fantastic to know that Charlotte and her manager were able to assist you effectively and make your visit enjoyable. Your kind words and recommendation mean a lot to us, and we are delighted to have earned a perfect 10/10 rating from you.

    We look forward to welcoming you back in the future and continuing to provide you with excellent service. If there's anything else we can do for you, please don't hesitate to reach out.

    Warm regards,

    Liza
  • Rating 5.0
    Very good service. Fast and efficient
    Response from Vertu Hyundai Silverlink
    Dear Karen,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service fast and efficient. At Vertu Hyundai Silverlink, we strive to provide the best experience for our customers, and your feedback is truly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    Kerry
  • Rating 5.0
    Could not have been better.
    Response from Vertu Hyundai Silverlink
    Hello Douglas,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that your experience with us at Vertu Hyundai Silverlink could not have been better. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If you ever need any assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards, Dawn
  • Rating 5.0
    10 out of 10 with the lad that helped us
    Response from Vertu Hyundai Silverlink
    Hello Heather,

    Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience with our team member. Your feedback is incredibly valuable to us, and it’s wonderful to know that we could assist you effectively. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Hyundai Silverlink.

    Best regards, Dawn
  • Rating 5.0
    Geoff was on the ball and kept me updated always being honest and had my interests at the forefront.
    Response from Vertu Hyundai Silverlink
    Hello Samee

    Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your experience with Geoff and that he was able to keep you updated while prioritizing your interests. Your feedback is incredibly valuable to us, and it motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards, Dawn
  • Rating 5.0
    Made special effort to get my car back to me quickly when I had a family emergency.
    Response from Vertu Hyundai Silverlink
    Dear Carol M.,

    Thank you so much for taking the time to leave such a wonderful review. We are delighted to hear that we could assist you promptly during your family emergency. Our team at Vertu Hyundai Silverlink is committed to providing exceptional service, and it is rewarding to know that we could make a difference for you when it mattered most.

    Your kind words and perfect rating mean a lot to us, and we are grateful for your support. If you ever need further assistance or have any questions, please don't hesitate to reach out.

    Warm regards,

    Liza.
  • Rating 5.0
    Geoff was very kind helpful and professional. A pleasure to deal with.
    Response from Vertu Hyundai Silverlink
    Dear Carol P.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Geoff was able to provide you with such a positive experience. At Vertu Hyundai Silverlink, we strive to offer the best service possible, and it’s always rewarding to know that our efforts are appreciated.

    Your kind words about Geoff's kindness, helpfulness, and professionalism truly mean a lot to us. We will make sure to pass along your compliments to him.

    If there is anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again.

    Warm regards,

    Liza.
  • Rating 5.0
    Sam at Vertu Hyundai Silverlink looked after us throughout the process and the whole experience was first class.
    Response from Vertu Hyundai Silverlink
    Dear Carol L.,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Sam provided you with first-class service throughout your visit to Vertu Hyundai Silverlink. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations.

    We strive to offer the best possible service to all our customers, and your kind words are a great encouragement to our team. If there is anything else we can assist you with in the future, please do not hesitate to reach out.

    Thank you once again for your fantastic review and for choosing the Motability Scheme at Vertu Hyundai Silverlink.

    Best regards,
    Matthew
  • Rating 5.0
    Well satisfied had coffee while waiting for my car
    Response from Vertu Hyundai Silverlink
    Hello Pauline,

    Thank you so much for taking the time to leave us such a wonderful review. We're thrilled to hear that you were well satisfied with your experience at Vertu Hyundai Silverlink and that you enjoyed a coffee while waiting for your car. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to seeing you again!

    Best regards,
    Liza

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