Motability Scheme at Vertu Hyundai Silverlink

4.9
Rating 4.9
(377 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Hyundai Silverlink

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Hyundai Silverlink can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Hyundai Silverlink on 03445587006 to make an appointment with our Motability specialist.

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Contact information

Address
Middle Engine Lane
Silverlink Business Park
Newcastle NE28 9NZ
GB
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Phone Number
Call Vertu Hyundai Silverlink on 0344 558 7006
0344 558 7006
0344 558 7006
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Anna Harris
  • Adrian Rainbow
  • Geoffrey Baird
  • Charlotte Olley
  • Chris Hargreaves
  • William Lane
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Rachel Bowen
  • Tracey Toward
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Hyundai Silverlink

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Hyundai Silverlink

  • Rating 5.0
    Chris had all the information we needed. He was friendly and gave great advice throughout. He also spoke and included my dad throughout who has communication problems. Spoke with patience and grace, with some laughs along the way. Before we left Paul the manager of the branch took the time to say hello and make us feel special. Thanks so much for your help.
    Response from Vertu Hyundai Silverlink
    Dear Colin

    Thank you so much for taking the time to share your wonderful experience with us at Vertu Hyundai Silverlink. We are thrilled to hear that Chris was able to provide you with all the information you needed and that he made the experience enjoyable for both you and your dad. It's great to know that his patience and friendly demeanor made a positive impact.

    We are also pleased that Paul, our manager, was able to make you feel special during your visit. Our team strives to ensure every customer feels valued and supported, and your feedback is a testament to their hard work and dedication.

    Thank you once again for your kind words and for choosing the Motability Scheme with us. We look forward to serving you again in the future.

    Best regards,

    Keith
  • Rating 5.0
    The Silverlink garage was the complete experience, the staff were very helpful, friendly and took time to explain anything I wasn’t sure on. The lady that dealt with the car was down to earth and made my experience a great one
    Response from Vertu Hyundai Silverlink
    Dear Sally,

    Thank you so much for taking the time to leave such a wonderful review of your experience at Vertu Hyundai Silverlink. We are thrilled to hear that our team was able to provide you with a complete and satisfying experience. It's great to know that the staff were helpful, friendly, and took the time to ensure you were comfortable and informed.

    We are especially pleased to hear that the lady who assisted you made your visit a memorable one. Your feedback is incredibly valuable to us, and it motivates us to continue delivering excellent service to all our customers.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to our garage.

    Best regards,
    Matthew
  • Rating 5.0
    Excellent
    Response from Vertu Hyundai Silverlink
    Hello Samee U.,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an excellent experience with us at Vertu Hyundai Silverlink. Your feedback is incredibly valuable and motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Liza.
  • Rating 5.0
    They were fantastic , went through everything with me . Very friendly and helpful , nothing was a problem . Would definitely recommend the dealers again . 10/10 big extra thanks to Charlotte and her manager
    Response from Vertu Hyundai Silverlink
    Dear Sarah G.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience at Vertu Hyundai Silverlink. It's fantastic to know that Charlotte and her manager were able to assist you effectively and make your visit enjoyable. Your kind words and recommendation mean a lot to us, and we are delighted to have earned a perfect 10/10 rating from you.

    We look forward to welcoming you back in the future and continuing to provide you with excellent service. If there's anything else we can do for you, please don't hesitate to reach out.

    Warm regards,

    Liza
  • Rating 5.0
    Very good service. Fast and efficient
    Response from Vertu Hyundai Silverlink
    Dear Karen,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service fast and efficient. At Vertu Hyundai Silverlink, we strive to provide the best experience for our customers, and your feedback is truly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    Kerry
  • Rating 5.0
    Could not have been better.
    Response from Vertu Hyundai Silverlink
    Hello Douglas,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that your experience with us at Vertu Hyundai Silverlink could not have been better. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If you ever need any assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards, Dawn
  • Rating 5.0
    10 out of 10 with the lad that helped us
    Response from Vertu Hyundai Silverlink
    Hello Heather,

    Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience with our team member. Your feedback is incredibly valuable to us, and it’s wonderful to know that we could assist you effectively. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Hyundai Silverlink.

    Best regards, Dawn
  • Rating 5.0
    Geoff was on the ball and kept me updated always being honest and had my interests at the forefront.
    Response from Vertu Hyundai Silverlink
    Hello Samee

    Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your experience with Geoff and that he was able to keep you updated while prioritizing your interests. Your feedback is incredibly valuable to us, and it motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards, Dawn
  • Rating 5.0
    Made special effort to get my car back to me quickly when I had a family emergency.
    Response from Vertu Hyundai Silverlink
    Dear Carol M.,

    Thank you so much for taking the time to leave such a wonderful review. We are delighted to hear that we could assist you promptly during your family emergency. Our team at Vertu Hyundai Silverlink is committed to providing exceptional service, and it is rewarding to know that we could make a difference for you when it mattered most.

    Your kind words and perfect rating mean a lot to us, and we are grateful for your support. If you ever need further assistance or have any questions, please don't hesitate to reach out.

    Warm regards,

    Liza.
  • Rating 5.0
    Geoff was very kind helpful and professional. A pleasure to deal with.
    Response from Vertu Hyundai Silverlink
    Dear Carol P.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Geoff was able to provide you with such a positive experience. At Vertu Hyundai Silverlink, we strive to offer the best service possible, and it’s always rewarding to know that our efforts are appreciated.

    Your kind words about Geoff's kindness, helpfulness, and professionalism truly mean a lot to us. We will make sure to pass along your compliments to him.

    If there is anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again.

    Warm regards,

    Liza.
  • Rating 5.0
    Sam at Vertu Hyundai Silverlink looked after us throughout the process and the whole experience was first class.
    Response from Vertu Hyundai Silverlink
    Dear Carol L.,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Sam provided you with first-class service throughout your visit to Vertu Hyundai Silverlink. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations.

    We strive to offer the best possible service to all our customers, and your kind words are a great encouragement to our team. If there is anything else we can assist you with in the future, please do not hesitate to reach out.

    Thank you once again for your fantastic review and for choosing the Motability Scheme at Vertu Hyundai Silverlink.

    Best regards,
    Matthew
  • Rating 5.0
    Well satisfied had coffee while waiting for my car
    Response from Vertu Hyundai Silverlink
    Hello Pauline,

    Thank you so much for taking the time to leave us such a wonderful review. We're thrilled to hear that you were well satisfied with your experience at Vertu Hyundai Silverlink and that you enjoyed a coffee while waiting for your car. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to seeing you again!

    Best regards,
    Liza
  • Rating 5.0
    Very friendly and efficient person. All questions sorted out for us.
    Response from Vertu Hyundai Silverlink
    Dear Karen

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you found our service friendly and efficient, and that all your questions were addressed to your satisfaction. Your feedback is incredibly valuable to us, and we are delighted to have earned a 5-star rating from you.

    At Vertu Hyundai Silverlink, we strive to provide the best possible service to our customers, and your kind words are a wonderful affirmation of our efforts. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

    Thank you once again for your support.

    Best regards,

    Dean
  • Rating 5.0
    Very friendly and helpful. Explained the whole procedure very well and talked us through each step.
    Response from Vertu Hyundai Silverlink
    Hello Cameron

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our team friendly and helpful. It's great to know that we were able to explain the procedure clearly and guide you through each step. Your feedback is incredibly valuable to us, and we are delighted that you had a 5-star experience at Vertu Hyundai Silverlink. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Great staff who educate you so well if you’re not already . So friendly and welcoming and makes sure you understand each section before moving on.
    Response from Vertu Hyundai Silverlink
    Hello Sadie H.,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with our team at Vertu Hyundai Silverlink. It's our priority to ensure that our customers feel informed and comfortable throughout their visit, and we're delighted to know that our staff made you feel welcome and well-educated. Your feedback is greatly appreciated and will be shared with the team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Matthew
  • Rating 5.0
    The process was quick and easy, the dealership and the staff were very helpful. Chris especially, informing us of all of the necessary information, showing us the car and taking us on a test drive.
    Response from Vertu Hyundai Silverlink
    Hello Chantelle,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found the process quick and easy. It's wonderful to know that our team, especially Chris, was able to assist you effectively by providing all the necessary information and ensuring you had a great test drive experience. Your feedback is incredibly valuable to us, and we are delighted to have met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Hyundai Silverlink.

    Best regards,

    Dean
  • Rating 4.0
    Everything was ok. Time passed pretty quickly. Looked after very well.
    Response from Vertu Hyundai Silverlink
    Dear Beryl C.,

    Thank you for taking the time to share your feedback with us. We are delighted to hear that you felt well looked after during your visit to Vertu Hyundai Silverlink and that your experience was positive overall. Your satisfaction is important to us, and we are always striving to enhance our services.

    If there is anything more we can do to improve your experience or if you have any further comments, please feel free to reach out. We look forward to welcoming you back in the future.

    Best regards,

    Liza
  • Rating 5.0
    Absolutely amazing, knowledgeable staff and really easy process and the customer care is above and beyond.
    Response from Vertu Hyundai Silverlink
    Dear Carla

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience with our team at Vertu Hyundai Silverlink. Our staff takes great pride in providing knowledgeable service and ensuring a smooth process for our customers, and it's fantastic to know that our efforts made your experience exceptional.

    Your kind words about our customer care mean a lot to us, and we are delighted that we could go above and beyond your expectations. If there is anything else we can do for you in the future, please don't hesitate to reach out.

    Thank you once again for your review and for choosing the Motability Scheme with us.

    Best regards,

    Dean
  • Rating 5.0
    Geoff was amazing he looked after us from the very first second he made sure we had everything we needed in our new car and he made the whole process simple and very quick we can’t thank him enough
    Response from Vertu Hyundai Silverlink
    Dear Coen
    Thank you so much for taking the time to share your wonderful feedback about your experience with us at Vertu Hyundai Silverlink. We are thrilled to hear that Geoff provided you with exceptional service and made the process of getting your new car both simple and quick. It's fantastic to know that he ensured you had everything you needed. Your kind words and perfect rating mean a lot to us, and we will be sure to pass along your compliments to Geoff. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

    Best regards, Dawn
    The Vertu Hyundai Silverlink Team
  • Rating 5.0
    Very easy to deal with and 5 star service from paul and tracey
    Response from Vertu Hyundai Silverlink
    Hello Keith

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service easy to deal with and that Paul and Tracey provided you with a 5-star experience. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!

    Best regards, Dawn
    The Motability Scheme Team at Vertu Hyundai Silverlink

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