Motability Scheme at Lookers Volkswagen Newcastle Silverlink

4.8
Rating 4.8
(365 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
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Contact information

Address
6 Kingfisher Way
The Silverlink
Wallsend NE28 9NX
GB
Get directions
Phone Number
Call Lookers Volkswagen Newcastle Silverlink on 0191 296 9500
0191 296 9500
0191 296 9500
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday11:00 - 15:00

Motability Scheme specialists:

  • Darren Wills
  • Carl Blackburn
  • Mark Cruse
  • Steven Renwick
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Scott Anderson
  • Amie Meadows
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers Volkswagen Newcastle Silverlink

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers Volkswagen Newcastle Silverlink

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Visit dealer website

Lookers Volkswagen Newcastle Silverlink can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers Volkswagen Newcastle Silverlink on 01912969500 to make an appointment with our Motability specialist.

Visit dealer website

Reviews at Lookers Volkswagen Newcastle Silverlink

  • Rating 5.0
    Very nice young man he went through everything and I got a better deal than before.
    Response from Lookers Volkswagen Newcastle Silverlink
    Dear Jacqueline M.,

    Thank you so much for taking the time to share your positive experience with us at Lookers Volkswagen Newcastle Silverlink. We are thrilled to hear that you received excellent service and a better deal than before. Our team is dedicated to ensuring our customers have a seamless and satisfying experience, and it's wonderful to know that our efforts are appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    The Lookers Volkswagen Newcastle Silverlink Team
  • Rating 4.0
    Great service however I was told the car would be washed and vacuumed but it wasn’t
    Response from Lookers Volkswagen Newcastle Silverlink
    Hello Theo,

    Thank you for taking the time to leave us a review and for your kind words about our service. We truly appreciate your feedback. I apologize for the oversight regarding the car wash and vacuum. We strive to meet all our customers' expectations, and I'm sorry we fell short in this instance. Your feedback is invaluable, and we will use it to improve our services. If there's anything else we can do for you, please don't hesitate to reach out. We hope to see you again soon.

    Best regards,
    The Lookers Volkswagen Newcastle Silverlink Team
  • Rating 5.0
    The whole experience went smoothly
    Response from Lookers Volkswagen Newcastle Silverlink
    Dear Bernadette S.,

    Thank you so much for taking the time to share your experience with us at Lookers Volkswagen Newcastle Silverlink. We are thrilled to hear that everything went smoothly during your visit. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Lovely and friendly very helpful
    Response from Lookers Volkswagen Newcastle Silverlink
    Hello Billy B.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team lovely, friendly, and very helpful. Providing excellent service is our top priority, and it's always rewarding to know that we have met your expectations. If you have any more feedback or need further assistance, please don't hesitate to reach out. We look forward to seeing you again at Lookers Volkswagen Newcastle Silverlink.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Always polite and efficient and very easy to check in online or at the desk, car always cleaned too
    Response from Lookers Volkswagen Newcastle Silverlink
    Dear Hannah C.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our service polite and efficient, and that the check-in process was easy for you both online and at the desk. It's great to know that you appreciated having your car cleaned as well. Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. We look forward to welcoming you back to Lookers Volkswagen Newcastle Silverlink in the future.

    Best regards,
    The Motability Scheme Team at Lookers Volkswagen Newcastle Silverlink
  • Rating 5.0
    Carl was knowledgeable and informative throughout the process. He ensure I had full working knowledge of the vehicle including how to register and sync etc. and showed informative examples of the car’s features. He also ensured I had his contact information should I need help with anything further.
    Response from Lookers Volkswagen Newcastle Silverlink
    Hello Laura,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Carl was able to provide you with the knowledge and support you needed throughout the process. Ensuring our customers feel confident and informed about their vehicles is a top priority for us. It's great to know that Carl made sure you had all the necessary information and his contact details for any future assistance.

    We truly appreciate your feedback and your 5-star rating. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Lookers Volkswagen Newcastle Silverlink Team
  • Rating 4.0
    I was very happy with how fast Volkswagen Newcastle silverlink were able to fix the cars issue.
    Response from Lookers Volkswagen Newcastle Silverlink
    Dear Rani S.,

    Thank you for taking the time to share your feedback with us. We're delighted to hear that you were pleased with the speed of service at Lookers Volkswagen Newcastle Silverlink. Our team strives to provide efficient and effective solutions, and it's wonderful to know we met your expectations.

    If there's anything more we can do to enhance your experience or if you have any further comments, please don't hesitate to let us know. We look forward to serving you again in the future.

    Kind regards
    Lookers Customer Service & Resolution Team

  • Rating 5.0
    Very good and very helpful
    Response from Lookers Volkswagen Newcastle Silverlink
    Dear Sonia C.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service very good and helpful. Your feedback is incredibly important to us, and it’s great to know that we were able to meet your expectations.

    At Lookers Volkswagen Newcastle Silverlink, we strive to provide the best experience possible for all our customers, and your positive words are a testament to our team's dedication. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Good service
    Response from Lookers Volkswagen Newcastle Silverlink
    Hello Robert W.,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a positive experience with our service at Lookers Volkswagen Newcastle Silverlink. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Lookers Volkswagen Newcastle Silverlink
  • Rating 5.0
    Lovely staff,keeping me up to date frequently as I had to wait whilst it was being serviced,they were an hour earlier than stated so very impressed .1 very happy customer .
    Response from Lookers Volkswagen Newcastle Silverlink
    Dear Julie,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience with our team at Lookers Volkswagen Newcastle Silverlink. It's great to know that our staff kept you updated and that we were able to complete the service earlier than expected. Your satisfaction is our top priority, and your kind words truly mean a lot to us.

    We look forward to welcoming you back in the future and continuing to provide you with excellent service. If there's anything else we can assist you with, please don't hesitate to reach out.

    Warm regards,

    The Lookers Volkswagen Newcastle Silverlink Team
  • Rating 5.0
    V helpful, answered all questions. Extremely pleased with our visit.
    Response from Lookers Volkswagen Newcastle Silverlink
    Hello Jean P.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found your visit to Lookers Volkswagen Newcastle Silverlink helpful and that all your questions were answered. It's fantastic to know that you were extremely pleased with your experience. Your feedback is greatly appreciated and will be shared with our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Lookers Volkswagen Newcastle Silverlink Team
  • Rating 5.0
    Very helpful. Couldn't fault the complete experience
    Response from Lookers Volkswagen Newcastle Silverlink
    Hello Aileen,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at Lookers Volkswagen Newcastle Silverlink. Your feedback is incredibly valuable to us, and it’s fantastic to know that our team was able to meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Volkswagen Newcastle Silverlink Team
  • Rating 5.0
    Very helpfull, clear and polite
    Response from Lookers Volkswagen Newcastle Silverlink
    Dear Tina B.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service helpful, clear, and polite. Your feedback is incredibly important to us, and it’s great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Volkswagen Newcastle Silverlink.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Friendly staff... Only problem i had was the wait for the car which was 5 months!
    Response from Lookers Volkswagen Newcastle Silverlink
    Hello Eli L.,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you found our staff friendly, as we strive to provide the best possible service to all our customers. We understand that the wait for your car was longer than anticipated, and we truly appreciate your patience and understanding during this time. Your feedback is invaluable to us, and we are continuously working to improve our processes. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Lookers Volkswagen Newcastle Silverlink Team
  • Rating 5.0
    Carl was a great help reply on time i got my new car.
    thank you 😊
    Response from Lookers Volkswagen Newcastle Silverlink
    Hello Vivian,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that Carl was able to assist you promptly and effectively. Your feedback is incredibly valuable to us, and we're delighted that you had a great experience with our team at Lookers Volkswagen Newcastle Silverlink. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Lookers Volkswagen Newcastle Silverlink Team
  • Rating 5.0
    Friendly and professional
    Response from Lookers Volkswagen Newcastle Silverlink
    Hello Stephen,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our team friendly and professional. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Volkswagen Newcastle Silverlink.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Excellent customer service, only popped in for a query and had great service throughout
    Thankyou so much
    Response from Lookers Volkswagen Newcastle Silverlink
    Hello Ryan S.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our customer service team during your visit. It's always our goal to provide the best service possible, and we're delighted that we could assist you with your query. Your kind words and perfect rating mean a lot to us. If there's anything else we can do for you in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Lookers Volkswagen Newcastle Silverlink
  • Rating 5.0
    My experience was amazing. Darren Wills was my dealer and he helped us through every part of our journey and also had all the info and answers to amy questions we had.
    Response from Lookers Volkswagen Newcastle Silverlink
    Hello Natalia S.,

    Thank you so much for taking the time to share your wonderful experience with us at Lookers Volkswagen Newcastle Silverlink. We are thrilled to hear that Darren Wills was able to assist you throughout your journey and provide you with all the information and answers you needed. Your kind words and 5-star rating mean a lot to us and motivate our team to continue delivering exceptional service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Volkswagen Newcastle Silverlink Team
  • Rating 5.0
    Very good experience, Darren very helpful and walked us through the whole process thoroughly and was incredibly focussed on making sure we picked the best car for us!
    Response from Lookers Volkswagen Newcastle Silverlink
    Hello Mary,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a very good experience and that Darren was able to assist you effectively. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you again at Lookers Volkswagen Newcastle Silverlink.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Excellent from start to finish! Motability specialist was very informative, friendly and courteous- nothing was too much trouble. Would highly recommend!
    Response from Lookers Volkswagen Newcastle Silverlink
    Dear Adrienne H.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that your experience with our Motability specialist was informative, friendly, and courteous. It's fantastic to know that we were able to meet your expectations and provide you with the service you deserve. Your recommendation means a lot to us, and we are grateful for your kind words. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future!

    Warm regards,

    The Lookers Volkswagen Newcastle Silverlink Team

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