Motability Scheme at Lookers Volkswagen Newcastle Silverlink
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
6 Kingfisher Way
The Silverlink
Wallsend NE28 9NX
GB
Phone Number
Call Lookers Volkswagen Newcastle Silverlink on 0191 296 9500
0191 296 9500
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | 11:00 - 15:00 |
Motability Scheme specialists:
- Darren Wills
- Carl Blackburn
- Mark Cruse
- Steven Renwick
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 13:00 |
| Sunday | Closed |
Motability service specialists:
- Scott Anderson
- Amie Meadows
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Lookers Volkswagen Newcastle Silverlink
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Lookers Volkswagen Newcastle Silverlink
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Lookers Volkswagen Newcastle Silverlink can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Lookers Volkswagen Newcastle Silverlink on 01912969500 to make an appointment with our Motability specialist.
Reviews at Lookers Volkswagen Newcastle Silverlink
- Rating 5.0Sep 30, 2025Carl was knowledgeable and informative throughout the process. He ensure I had full working knowledge of the vehicle including how to register and sync etc. and showed informative examples of the car’s features. He also ensured I had his contact information should I need help with anything further.
- Rating 4.0Sep 11, 2025I was very happy with how fast Volkswagen Newcastle silverlink were able to fix the cars issue.Response from Lookers Volkswagen Newcastle SilverlinkSep 11, 2025Dear Rani S.,
Thank you for taking the time to share your feedback with us. We're delighted to hear that you were pleased with the speed of service at Lookers Volkswagen Newcastle Silverlink. Our team strives to provide efficient and effective solutions, and it's wonderful to know we met your expectations.
If there's anything more we can do to enhance your experience or if you have any further comments, please don't hesitate to let us know. We look forward to serving you again in the future.
Kind regards
Lookers Customer Service & Resolution Team - Rating 5.0Sep 10, 2025Very good and very helpfulResponse from Lookers Volkswagen Newcastle SilverlinkSep 11, 2025Dear Sonia C.,
Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service very good and helpful. Your feedback is incredibly important to us, and it’s great to know that we were able to meet your expectations.
At Lookers Volkswagen Newcastle Silverlink, we strive to provide the best experience possible for all our customers, and your positive words are a testament to our team's dedication. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your kind words and for choosing the Motability Scheme with us.
Kind regards
Lookers Customer Service & Resolution Team - Rating 5.0Sep 3, 2025Good serviceResponse from Lookers Volkswagen Newcastle SilverlinkSep 4, 2025Hello Robert W.,
Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a positive experience with our service at Lookers Volkswagen Newcastle Silverlink. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations.
If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Motability Scheme Team at Lookers Volkswagen Newcastle Silverlink - Rating 5.0Aug 27, 2025Lovely staff,keeping me up to date frequently as I had to wait whilst it was being serviced,they were an hour earlier than stated so very impressed .1 very happy customer .Response from Lookers Volkswagen Newcastle SilverlinkAug 27, 2025Dear Julie,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience with our team at Lookers Volkswagen Newcastle Silverlink. It's great to know that our staff kept you updated and that we were able to complete the service earlier than expected. Your satisfaction is our top priority, and your kind words truly mean a lot to us.
We look forward to welcoming you back in the future and continuing to provide you with excellent service. If there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
The Lookers Volkswagen Newcastle Silverlink Team - Rating 5.0Aug 14, 2025V helpful, answered all questions. Extremely pleased with our visit.Response from Lookers Volkswagen Newcastle SilverlinkAug 14, 2025Hello Jean P.,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found your visit to Lookers Volkswagen Newcastle Silverlink helpful and that all your questions were answered. It's fantastic to know that you were extremely pleased with your experience. Your feedback is greatly appreciated and will be shared with our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!
Best regards,
The Lookers Volkswagen Newcastle Silverlink Team - Rating 5.0Jul 22, 2025Very helpful. Couldn't fault the complete experienceResponse from Lookers Volkswagen Newcastle SilverlinkJul 22, 2025Hello Aileen,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at Lookers Volkswagen Newcastle Silverlink. Your feedback is incredibly valuable to us, and it’s fantastic to know that our team was able to meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Lookers Volkswagen Newcastle Silverlink Team - Rating 5.0Jul 18, 2025Very helpfull, clear and politeResponse from Lookers Volkswagen Newcastle SilverlinkJul 18, 2025Dear Tina B.,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service helpful, clear, and polite. Your feedback is incredibly important to us, and it’s great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Volkswagen Newcastle Silverlink.
Best regards,
The Motability Scheme Team - Rating 5.0Jul 16, 2025Friendly staff... Only problem i had was the wait for the car which was 5 months!Response from Lookers Volkswagen Newcastle SilverlinkJul 17, 2025Hello Eli L.,
Thank you so much for taking the time to leave us a review. We're thrilled to hear that you found our staff friendly, as we strive to provide the best possible service to all our customers. We understand that the wait for your car was longer than anticipated, and we truly appreciate your patience and understanding during this time. Your feedback is invaluable to us, and we are continuously working to improve our processes. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The Lookers Volkswagen Newcastle Silverlink Team - Rating 5.0Jul 15, 2025Carl was a great help reply on time i got my new car.
thank you 😊Response from Lookers Volkswagen Newcastle SilverlinkJul 15, 2025Hello Vivian,
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that Carl was able to assist you promptly and effectively. Your feedback is incredibly valuable to us, and we're delighted that you had a great experience with our team at Lookers Volkswagen Newcastle Silverlink. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Lookers Volkswagen Newcastle Silverlink Team - Rating 5.0Jul 9, 2025Friendly and professionalResponse from Lookers Volkswagen Newcastle SilverlinkJul 9, 2025Hello Stephen,
Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our team friendly and professional. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Volkswagen Newcastle Silverlink.
Best regards,
The Motability Scheme Team - Rating 5.0Jul 7, 2025Excellent customer service, only popped in for a query and had great service throughout
Thankyou so muchResponse from Lookers Volkswagen Newcastle SilverlinkJul 7, 2025Hello Ryan S.,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our customer service team during your visit. It's always our goal to provide the best service possible, and we're delighted that we could assist you with your query. Your kind words and perfect rating mean a lot to us. If there's anything else we can do for you in the future, please don't hesitate to reach out.
Best regards,
The Motability Scheme Team at Lookers Volkswagen Newcastle Silverlink - Rating 5.0Jul 2, 2025My experience was amazing. Darren Wills was my dealer and he helped us through every part of our journey and also had all the info and answers to amy questions we had.Response from Lookers Volkswagen Newcastle SilverlinkJul 2, 2025Hello Natalia S.,
Thank you so much for taking the time to share your wonderful experience with us at Lookers Volkswagen Newcastle Silverlink. We are thrilled to hear that Darren Wills was able to assist you throughout your journey and provide you with all the information and answers you needed. Your kind words and 5-star rating mean a lot to us and motivate our team to continue delivering exceptional service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Lookers Volkswagen Newcastle Silverlink Team - Rating 5.0Jun 26, 2025Very good experience, Darren very helpful and walked us through the whole process thoroughly and was incredibly focussed on making sure we picked the best car for us!Response from Lookers Volkswagen Newcastle SilverlinkJun 26, 2025Hello Mary,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a very good experience and that Darren was able to assist you effectively. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you again at Lookers Volkswagen Newcastle Silverlink.
Best regards,
The Motability Scheme Team - Rating 5.0Jun 26, 2025Excellent from start to finish! Motability specialist was very informative, friendly and courteous- nothing was too much trouble. Would highly recommend!Response from Lookers Volkswagen Newcastle SilverlinkJun 26, 2025Dear Adrienne H.,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that your experience with our Motability specialist was informative, friendly, and courteous. It's fantastic to know that we were able to meet your expectations and provide you with the service you deserve. Your recommendation means a lot to us, and we are grateful for your kind words. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future!
Warm regards,
The Lookers Volkswagen Newcastle Silverlink Team - Rating 5.0Jun 16, 2025Chris did a great job keeping me up to date with updates.Response from Lookers Volkswagen Newcastle SilverlinkJun 17, 2025Hello Kinsley R.,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Chris was able to keep you well-informed throughout the process. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The Lookers Volkswagen Newcastle Silverlink Team - Rating 5.0Jun 11, 2025Great salesman gave plenty information and good adviceResponse from Lookers Volkswagen Newcastle SilverlinkJun 11, 2025Hello Gary,
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with our salesman and found the information and advice provided to be helpful. Our team at Lookers Volkswagen Newcastle Silverlink is dedicated to ensuring our customers receive the best service possible, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Lookers Volkswagen Newcastle Silverlink Team - Rating 5.0Jun 2, 2025The service from start to finish was excellent.Response from Lookers Volkswagen Newcastle SilverlinkJun 2, 2025Dear Allan S.,
Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you found our service excellent from start to finish. At Lookers Volkswagen Newcastle Silverlink, we strive to provide the best experience for our customers, and your kind words affirm the hard work of our team.
If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The Motability Scheme Team at Lookers Volkswagen Newcastle Silverlink - Rating 1.0May 28, 2025The maintenance staff experience was bad and not to a standard I would expect from VW. I will be looking elsewhere in future.
Appalling customer service, aggressive and condescending with a lack of communication skills and customer care to deal with customers. Was made to feel bad as asked questions as it is our first car with the scheme. Said they cleaned the car and they haven’t as form says they have. I expect this to fall on deaf ears as google reviews say the same sentiment over and over also.
1/10 don’t recommend this company.Response from Lookers Volkswagen Newcastle SilverlinkMay 29, 2025Hello Jessica,
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team - Rating 5.0May 22, 2025Amazing. Very easy process.Response from Lookers Volkswagen Newcastle SilverlinkMay 22, 2025Hello Chase,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found the process easy and had an amazing experience with us at Lookers Volkswagen Newcastle Silverlink. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If there's anything more we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Motability Scheme Team at Lookers Volkswagen Newcastle Silverlink
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Carl was able to provide you with the knowledge and support you needed throughout the process. Ensuring our customers feel confident and informed about their vehicles is a top priority for us. It's great to know that Carl made sure you had all the necessary information and his contact details for any future assistance.
We truly appreciate your feedback and your 5-star rating. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The Lookers Volkswagen Newcastle Silverlink Team