Motability Scheme at Lookers Kia Newcastle

4.8
Rating 4.8
(304 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00 10:00 - 14:00
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Contact information

Address
Railway Street
Newcastle Upon Tyne NE4 7AD
GB
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Phone Number
Call Lookers Kia Newcastle on 0191 256 4656
0191 256 4656
0191 256 4656
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00 10:00 - 14:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
Sunday10:00 - 14:00

Motability Scheme specialists:

  • Andrew Cleugh
  • Jon Grant
  • Graeme Brydon
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 17:30
Tuesday08:30 - 17:30
Wednesday08:30 - 17:30
Thursday08:30 - 17:30
Friday08:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Victoria Jones
  • Lauren Chambers
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers Kia Newcastle

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers Kia Newcastle

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Lookers Kia Newcastle can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers Kia Newcastle on 01912564656 to make an appointment with our Motability specialist.

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Reviews at Lookers Kia Newcastle

  • Rating 4.0
    Overall very good but the car came back unwashed
    Response from Lookers Kia Newcastle
    Hello Edward,

    Thank you for taking the time to share your feedback with us. We're delighted to hear that your overall experience was very good. However, we apologize for the oversight regarding your car not being washed. We strive to provide a comprehensive service, and your comments will help us improve. If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you better in the future.

    Best regards,
    The Lookers Kia Newcastle Team
  • Rating 5.0
    The whole experience was great answered all my questions and so very helpful
    Response from Lookers Kia Newcastle
    Dear Gladys K.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a great experience at Lookers Kia Newcastle and that our team was able to answer all your questions and provide the help you needed. Your satisfaction is our top priority, and your kind words truly mean a lot to us. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Kia Newcastle Team
  • Rating 5.0
    Excellent
    Response from Lookers Kia Newcastle
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Really engaging with the gentleman getting the car
    Response from Lookers Kia Newcastle
    Hello Andrew N.,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had an engaging experience with our team while getting your car. Providing excellent service is our top priority, and it's wonderful to know we met your expectations. If you have any more feedback or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Jon was very professional and helpful in regard to my notability car, couldn’t have had a better experience
    Response from Lookers Kia Newcastle
    Thank you for the great review and the feedback on John, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Excellent Graeme was amazing kept in touch throughout from ordering the car to collection day
    Response from Lookers Kia Newcastle
    Hello Alan D.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with us at Lookers Kia Newcastle. Graeme will be delighted to know that his efforts to keep in touch throughout your journey, from ordering to collection day, made a positive impact. Your feedback is incredibly valuable to us, and we are grateful for your kind words and the 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car!

    Best regards,
    The Lookers Kia Newcastle Team
  • Rating 5.0
    I can say 100% good help and very friendly in all way and get your new car fast too


    Big thanks too them
    Response from Lookers Kia Newcastle
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards Kia Newcastle
  • Rating 4.0
    Efficient and polite
    Response from Lookers Kia Newcastle
    Hi Susan, Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon.
    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    All very easy and pleasant
    Response from Lookers Kia Newcastle
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Very helpful and kept me well informed about appointment for the car being serviced.
    Response from Lookers Kia Newcastle
    We are delighted to hear that you had a positive experience that the staff were friendly and helpful.
  • Rating 5.0
    Excellent team
    Response from Lookers Kia Newcastle
    Hello Allan M.,



    Hi Allan,
    Thank you so much for taking the time to leave us a fantastic review! We're thrilled to hear that you had an excellent experience with our team at Lookers Kia Newcastle. Providing top-notch service is our priority, and it's great to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Very helpful and did service in good time staff are always very kind
    Response from Lookers Kia Newcastle
    Hi Judith, Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon.
    Kind regards.
  • Rating 5.0
    Jon was very helpfull kept me updated on my car
    Response from Lookers Kia Newcastle
    Hi Maureen, Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Very good 👍
    Response from Lookers Kia Newcastle
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Thank you for all your help and support and made getting my car easy
    Response from Lookers Kia Newcastle
    Thank you for your kind words - we're glad to have been of service!
  • Rating 4.0
    Sorry wouldn't have another kia.
    Very basic showroom,facilities not good,courtesy car dirty inside,ans smelly.
    Response from Lookers Kia Newcastle
    thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership
  • Rating 5.0
    Steve was absolutely amazing helped me through the process of making my choice easy I asked he explained made it very professional and caring can't wait to get my new car
    Response from Lookers Kia Newcastle
    Thank you for the great review! We really appreciate you taking the time to feedback. We are delighted to hear that you had a positive experience that the staff were friendly and helpful. see you soon.
    Kind regards
  • Rating 5.0
    spoken to steve. he was very helpful, talked me through the process
    very profession
    Response from Lookers Kia Newcastle
    Thank you for the great review and the feedback on Steve, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Great service. Car was booked in easily and pick up/ delivery service very professional and secure. It was appreciated as have broken back and neck as fter a fall so needed extra help this time for motobility car service.
    Response from Lookers Kia Newcastle
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Easy process & they even paired my phone & saved my favourite radio stations.
    Response from Lookers Kia Newcastle
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.

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