Motability Scheme at Pulman Volkswagen Sunderland

4.6
Rating 4.6
(55 reviews)
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:00 10:30 - 16:30

Contact information

Address
Newcastle Road
Sunderland SR5 1QE
GB
Phone Number
Call Pulman Volkswagen Sunderland on 0191 548 0235
Email
Reviews
Visit dealer website

Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:00 10:30 - 16:30
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 19:00
Tuesday08:30 - 19:00
Wednesday08:30 - 19:00
Thursday08:30 - 19:00
Friday08:30 - 19:00
Saturday08:30 - 17:00
Sunday10:30 - 16:30

Motability Scheme specialists:

  • Malcolm Galston
  • Barry Dawson
  • Georgia Harrison
  • Stephen Defty
  • Emma Allison
  • Daniel Davies-Cawley
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 15:00
SundayClosed

Motability service specialists:

  • Kayleigh Findlay
  • Emma Forrester
We recommend calling and booking an appointment before visiting.
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Accessibility features at Pulman Volkswagen Sunderland

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Pulman Volkswagen Sunderland

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Pulman Volkswagen Sunderland can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Pulman Volkswagen Sunderland on 01915480235 to make an appointment with our Motability specialist.

Reviews at Pulman Volkswagen Sunderland

  • Rating 5.0
    Very helpful and kind
  • Rating 5.0
    Excellent service
  • Rating 4.0
    Verything was fine
  • Rating 5.0
    Brilliant customer service very happy with order
    Response from Pulman Volkswagen Sunderland
    Hi Linda, thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Have a great day!
  • Rating 5.0
    Stephen was excellent and knowledgeable and made the whole process a joy.
    He explained how the car worked, how to charge it, when and showed us how to work all the controls etc. He was so patient with our Son who has Autism.
    5 star service.
    Response from Pulman Volkswagen Sunderland
    Hi Logan, thank you so much for your kind words! We are so happy to hear that Stephen was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Five star experience from start to finish,Thankyou.
    Response from Pulman Volkswagen Sunderland
    Hi Charles, thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Really satisfied with staff at reception
    Response from Pulman Volkswagen Sunderland
    Hi Joanne, thank you so much for your kind words! We are so happy to hear that our staff at reception were able to provide you with an excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Excellent service at the dealership staff were so friendly and welcoming. Car was dealt with efficiently and lovely and clean on its return. Thank you!
    Response from Pulman Volkswagen Sunderland
    Hi Lisa, thank you for the fantastic five-star review! Thank you for choosing Pulman.
  • Rating 5.0
    Barry has been absolutely fantastic throughout the entire process it was a very comfortable and easy experience
    Response from Pulman Volkswagen Sunderland
    Hi Claire, thank you for the five-star review! We hope to see you again soon at Pulman Volkswagen Sunderland. Thank you.
  • Rating 5.0
    Top marks Barry
    Response from Pulman Volkswagen Sunderland
    Hi Adam, thank you for the great review and the feedback on Barry, we really appreciate it. We look forward to welcoming you back to the business again soon. Have a great day!
  • Rating 5.0
    Stephen Defty was excellent, patient and explained how the process worked.
    He let us view a similar car as needed to make sure plenty peg room in the back.
    He went over all the information and helped us select colour etc.
    Keeping us updated.
    Response from Pulman Volkswagen Sunderland
    Hi Logan, thank you so much for your kind words! We are so happy to hear that Stephen was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Great service
    Response from Pulman Volkswagen Sunderland
    Hi Ronald, thank you for your kind words - we're glad to have been of service! Thank you for choosing Pulman.
  • Rating 5.0
    Great customer service, very helpful
    Response from Pulman Volkswagen Sunderland
    Hi James, thank you for your kind words - we're glad to have been of service! We hope to see you again soon at Pulman Volkswagen Sunderland. Thank you.
  • Rating 5.0
    The most welcoming and informative experience I’ve ever had! No complications at all, walked in as an anxious customer but walked out satisfied.
    Response from Pulman Volkswagen Sunderland
    Hi Shakira, thank you so much for taking the time to leave a five-star review! We are glad you had a fantastic customer experience and were made to feel comfortable. We hope to see you again soon in the near future at Pulman Volkswagen Sunderland. Thank you.
  • Rating 5.0
    Top man Brian
    Response from Pulman Volkswagen Sunderland
    Hi Adam, thank you for the fantastic five-star review! We will pass your comments onto Brian. Thank you for choosing Pulman.
  • Rating 5.0
    Absolutely amazing experience i was very nervous as it was my first time in a car dealership and i struggle with anxiety and autism but barry from the motability counter was extremely kind and made the time i was there wonderful
    Response from Pulman Volkswagen Sunderland
    Hi Claire, thank you for taking the time to leave a five-star review! We are glad you received a fantastic customer experience and were made to feel comfortable. We will pass on your comments to Barry to ensure he receives the recognition he deserves. Have a lovely day!
  • Rating 5.0
    Excellent as usual
    Response from Pulman Volkswagen Sunderland
    Hi Barbara, thank you for the five-star review! We hope to see you again soon in the near future. Thank you for choosing Pulman.
  • Rating 5.0
    Good service from start to finish kept updated every step of the way lovely pleasant sales man
    Response from Pulman Volkswagen Sunderland
    Hi Karen, thank you for the fantastic five-star review! We hope to see you again soon at Pulman Volkswagen Sunderland. Thank you.
  • Rating 5.0
    Friendly efficient service very professional great team
    Response from Pulman Volkswagen Sunderland
    Hi Ian, thank you so much for the five-star review! We will pass your kind words onto the team at Pulman Volkswagen Sunderland. Thank you.
  • Rating 5.0
    Fantastic customer service.
    Response from Pulman Volkswagen Sunderland
    Hi Steven, thank you for the five-star review! We really appreciate you taking the time to leave feedback. We look forward to welcoming you back to Pulman Volkswagen Sunderland. Thank you.

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