Motability Scheme at Pulman Volkswagen Sunderland

4.8
Rating 4.8
(97 reviews)
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:00Closed Today
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Contact information

Address
Newcastle Road
Sunderland SR5 1QE
GB
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Phone Number
Call Pulman Volkswagen Sunderland on 0191 548 0235
0191 548 0235
0191 548 0235
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 19:00
Tuesday08:30 - 19:00
Wednesday08:30 - 19:00
Thursday08:30 - 19:00
Friday08:30 - 19:00
Saturday08:30 - 17:00
SundayClosed

Motability Scheme specialists:

  • Barry Dawson
  • Christopher Robinson
  • Emma Gardner
  • Ashton Lally
  • Emma Allison
  • Neve Mcilvaney
  • Nathan Gill
  • Ethan Richards
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 15:00
SundayClosed

Motability service specialists:

  • Jillian Morris
  • Kayleigh Findlay
  • Emma Forrester
We recommend calling and booking an appointment before visiting.
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Accessibility features at Pulman Volkswagen Sunderland

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Pulman Volkswagen Sunderland

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Pulman Volkswagen Sunderland can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Pulman Volkswagen Sunderland on 01915480235 to make an appointment with our Motability specialist.

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Reviews at Pulman Volkswagen Sunderland

  • Rating 5.0
    Staff were very helpful, I had an emergency and had to move the time of my MOT and they were brilliant so less stress for me
    Response from Pulman Volkswagen Sunderland
    Hi Hannah,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that our staff were able to assist you during your emergency and help alleviate some of the stress. Providing excellent service is our top priority, and it's wonderful to know that we could accommodate your needs effectively.

    Your kind words and perfect rating mean a lot to us, and we will be sure to pass along your feedback to the team. If there's anything else we can do for you in the future, please don't hesitate to reach out.

    Thank you once again for choosing Pulman Volkswagen Sunderland for your mobility needs.

    Best regards,
    Pulman Volkswagen Sunderland Team
  • Rating 5.0
    Barry was brilliant from start to finish I am so happy kept up to date with everything couldn’t of asked for better thank you Barry
    Response from Pulman Volkswagen Sunderland
    Hi Leon,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Barry at Pulman Volkswagen Sunderland. It's fantastic to know that he kept you informed and provided the exceptional service you deserve. Your satisfaction is our top priority, and your kind words are truly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Pulman Volkswagen Sunderland Team
  • Rating 5.0
    Brilliant . Girl on desk was so very pleasant and helpful
    Response from Pulman Volkswagen Sunderland
    Hi Lucille,

    Thank you for your 5* review! We are thrilled to hear that you had a brilliant experience at Pulman Volkswagen Sunderland. Your feedback is incredibly valuable to us, and it motivates us to continue delivering the best service possible. If there's anything else we can do for you, please don't hesitate to reach out.

    We look forward to welcoming you back in the future!

    Best regards,

    The Pulman Volkswagen Sunderland Team
  • Rating 5.0
    Chris Renwick From Pullman VW was great. More than helpful he went above and beyond and made the whole process as smooth as possible
    Response from Pulman Volkswagen Sunderland
    Hello Natalie,

    Thank you so much for taking the time to share your feedback! We're thrilled to hear that Chris provided you with exceptional service and made your experience with us smooth and enjoyable. At Pulman, we strive to go above and beyond for our customers, and it's fantastic to know that Chris met those expectations.

    Your perfect rating means a lot to us, and if there's anything else we can assist you with in the future please don't hesitate to reach out.

    Best regards,
    Pulman Volkswagen Sunderland
  • Rating 5.0
    This was my 1st mobility car and Mark was amazing , he talked us through everything and showed us how to set up the app and work the car . Couldn't have been more helpful.
    Thank you !
    Response from Pulman Volkswagen Sunderland
    Hello Ella,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your first mobility car experience was a positive one and that Mark was able to assist you so effectively. If you have any more questions or need further assistance, please don't hesitate to reach out. Enjoy your new car!

    Best regards,
    The Pulman Volkswagen Sunderland Team
  • Rating 5.0
    Amazing service, fast and easy
    Response from Pulman Volkswagen Sunderland
    Hi Paige,

    Thank you for your wonderful review! We are so pleased to hear that you were happy with our service. Providing a seamless experience for our customers is our top priority, and your feedback truly means a lot to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Pulman.

    Best regards,
    Pulman Volkswagen Sunderland Motability Team
  • Rating 5.0
    Dealer very helpful
    Response from Pulman Volkswagen Sunderland
    Hi Darren,

    Thank you so much for your perfect 5-star review! We're thrilled to hear that you found our service helpful and that you had a great experience with us at Pulman Volkswagen Sunderland. Your feedback is incredibly important to us, and it’s wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Pulman Volkswagen Sunderland Team
  • Rating 5.0
    Really lovely people and very helpful
    Response from Pulman Volkswagen Sunderland
    Hi Annette,

    Thank you so much for your review! We're thrilled to hear that you found our team to be lovely and helpful. Providing excellent service is our top priority, and your feedback truly means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again at Pulman Volkswagen Sunderland.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Very good professional at what he did 0
    Response from Pulman Volkswagen Sunderland
    Hi Lesley,

    Thank you for taking the time to leave such a positive review! We are thrilled to hear that you found our service professional and that you had a great experience with us at Pulman Volkswagen Sunderland.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Pulman Volkswagen Sunderland Team
  • Rating 5.0
    Absolutely amazing Emma Allison was brilliant as well were her colleague Mark. The dealership went above and beyond for my wife and I and our children. Brilliant service
    Response from Pulman Volkswagen Sunderland
    Hi Gordon,

    Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had such a positive experience with us at Pulman Volkswagen Sunderland. Both Emma and Mark will be delighted to know that they made a great impression and were able to assist you and your family effectively. Providing exceptional service is our top priority, and it's fantastic to know we succeeded in making your visit a memorable one.

    If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to welcoming you back!

    Best regards,
    The Pulman Volkswagen Sunderland Team
  • Rating 5.0
    Lovely pleasant staff everything went smoothly would def go back when car needs renewed
    Response from Pulman Volkswagen Sunderland
    Hi Karen,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you had a pleasant experience with our team and that everything went smoothly during your visit.

    We look forward to serving you again at Pulman Volkswagen Sunderland.

    Best regards,
    The Pulman Volkswagen Sunderland Team
  • Rating 5.0
    Excellent service and very professional
    Response from Pulman Volkswagen Sunderland
    Hi Vivienne,

    Thank you for such a wonderful review! We are thrilled to hear that you found our service excellent and professional. At Pulman Volkswagen Sunderland, we strive to provide the best experience possible for all our customers, and your feedback is truly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Pulman Volkswagen Sunderland Team
  • Rating 5.0
    Perfection

    The dealership was effective smart and well presented

    The member of staff called Emma was fantastic and really helpful and knowledgeable

    Would recommend this place to anyone
    Response from Pulman Volkswagen Sunderland
    Hi Gordon,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that your experience at Pulman Volkswagen Sunderland went so perfectly.

    Your recommendation means a lot to us. If there's anything else we can assist you with, please don't hesitate to get in touch.

    Kindest regards,

    The Pulman Volkswagen Sunderland Team
  • Rating 5.0
    Absolutely brilliant service. Chris was very professional, courteous and down to earth. Would highly recommend this dealership and Chris, great guy. And the biscuits were a bonus. Thank you Thomas and Stacey Carroll
    Response from Pulman Volkswagen Sunderland
    Hi Lucy,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a brilliant experience with us at Pulman Volkswagen Sunderland. Chris, along with the entire team, strives to provide professional and courteous service to all our customers, and it's fantastic to know that you felt well taken care of. We're glad you enjoyed the biscuits too!

    Kind regards,
    The Pulman Volkswagen Sunderland Team
  • Rating 5.0
    Neve my salesperson was brilliant! She was patient and answered any concerns I had. She put me at ease and made the process very clear and straightforward. I would recommend this garage to anyone, thank you.
    Response from Pulman Volkswagen Sunderland
    Hello Geoffrey,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Neve provided you with exceptional service and made the process clear and straightforward. Your kind words and recommendation mean a lot to us. We strive to ensure all our customers feel at ease and well-informed, and it’s wonderful to know we achieved that with you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Pulman Volkswagen Sunderland Team
  • Rating 5.0
    Receptionist was really good everything went well
    Response from Pulman Volkswagen Sunderland
    Hello Linda, thank you for taking the time to leave us a review about your visit.
  • Rating 4.0
    Very well organised. Kept me informed. Prompt service and friendly staff
    Response from Pulman Volkswagen Sunderland
    We are delighted to hear that you had a positive experience that the staff were friendly and helpful.
  • Rating 5.0
    Chris rendwick was brilliant, could have shown me more about my new car.
    Response from Pulman Volkswagen Sunderland
    Hi David, thank you for taking the time to leave us this great 5 star review!
  • Rating 5.0
    So quick and very efficient could not fault them especially nieve thankyou
    Response from Pulman Volkswagen Sunderland
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Great service seen to fast
    Response from Pulman Volkswagen Sunderland
    Thank you for your review - we're glad to have been of service!

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