Motability Scheme at Pulman Škoda Sunderland

4.9
Rating 4.9
(117 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00Closed Today
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Contact information

Address
Pulman Skoda
Newcastle Road
Sunderland SR5 1QE
GB
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Phone Number
Call Pulman Škoda Sunderland on 0191 537 5995
0191 537 5995
0191 537 5995
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
SundayClosed

Motability Scheme specialists:

  • Barry Dawson
  • Christopher Robinson
  • Emma Gardner
  • Ashton Lally
  • Emma Allison
  • Neve Mcilvaney
  • Nathan Gill
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Jillian Morris
  • Kayleigh Findlay
  • Emma Forrester
We recommend calling and booking an appointment before visiting.
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Accessibility features at Pulman Škoda Sunderland

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Pulman Škoda Sunderland

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Our trained Motability specialists are here to support you throughout the duration of your lease.

Pulman Škoda Sunderland can help you by:

  • Servicing and maintaining your car
  • Arranging the MOT at the end of your lease

Contact Pulman Škoda Sunderland on 01915375995 to make an appointment with our Motability specialist.

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Reviews at Pulman Škoda Sunderland

  • Rating 5.0
    So helpful and kept me updated all the way
    Response from Pulman Škoda Sunderland
    Hello Dawn,

    Thank you for taking the time to leave your 5-star review! We are thrilled to hear that you found our service helpful and that we were able to keep you updated throughout your experience with us. We truly appreciate you choosing Pulman!

    If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Pulman Skoda Sunderland Motability Scheme Team
  • Rating 5.0
    My experience was brilliant so smooth
    Response from Pulman Škoda Sunderland
    Hi Katie,

    Thank you for your review! That's exactly what we strive for, so we're thrilled to hear that you enjoyed a fantastic customer experience with us at here at Pulman.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again.

    Best regards,
    The Pulman Škoda Sunderland Team
  • Rating 5.0
    Very friendly staff and very knowledgeable.
    Response from Pulman Škoda Sunderland
    Hi Corey-Harrison,

    Thank you so much for taking the time to leave a review! We're thrilled to hear that you found our staff to be both friendly and knowledgeable. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Pulman Škoda Sunderland.

    Best regards,
    The Motability Scheme Team
  • Rating 4.0
    No comment
    Response from Pulman Škoda Sunderland
    Hi Paul,

    Thank you for taking the time to leave us a rating. If you have any specific feedback we’d love to hear from you. Your insights are invaluable in helping us enhance our services.

    We look forward to serving you again in the future.

    Best regards,
    The Pulman Škoda Sunderland Team
  • Rating 5.0
    Very Professional from the 1st visit until I collected my new car
    Response from Pulman Škoda Sunderland
    Hello Simon,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a professional experience from start to finish. Our team at Pulman Škoda Sunderland is dedicated to providing the best service possible, and it's fantastic to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to get in touch. Enjoy your new car!

    Best regards,
    The Pulman Škoda Sunderland Team
  • Rating 5.0
    Great Dealership and excellent communication with Many thanks to Chris for his amazing help and support
    Response from Pulman Škoda Sunderland
    Hello Leighton,

    Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience at our dealership and that Chris was able to provide you with amazing help and support. Your feedback is incredibly important to us, and we are delighted to know that our communication met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Pulman Škoda Sunderland Team
  • Rating 5.0
    Very good
    Response from Pulman Škoda Sunderland
    Hi Michael,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a very good experience with us at Pulman Škoda Sunderland. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations. If there is anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    The Pulman Škoda Sunderland Team
  • Rating 5.0
    Mark was friendly and kind with a wealth of knowledge, we would definitely use him and this dealership in the future
    Response from Pulman Škoda Sunderland
    Hello Kerry,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Mark provided you with a friendly and knowledgeable experience. It's fantastic to know that you would consider using our dealership again in the future. Your feedback is greatly appreciated and will be shared with Mark and the rest of our team. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to Pulman Škoda Sunderland.

    Best regards,
    The Pulman Škoda Sunderland Team
  • Rating 5.0
    Skoda are great we where treat with such respect and kindness I was in a lot of pain and they made me feel comfortable they where like friends rather than just car dealership thank you all for everything
    Response from Pulman Škoda Sunderland
    Hi Maureen,

    Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with us at Pulman Škoda Sunderland. Our team always strives to treat our customers with the utmost respect and kindness, and it's heartwarming to know that we could make you feel comfortable during your visit. We truly value your feedback and are delighted to be seen as friends rather than just a car dealership. If there's anything else we can do for you, please don't hesitate to reach out.

    Wishing you all the best,

    The Pulman Škoda Sunderland Team
  • Rating 5.0
    So happy with the service I received
    Response from Pulman Škoda Sunderland
    Hello Dawn,

    Thank you so much for taking the time to leave us a review! We are thrilled to hear that you are happy with the service you received at our Škoda Sunderland branch. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Pulman!

    Best regards,
    The Pulman Škoda Sunderland Team
  • Rating 5.0
    Chris was amazing since the first day i went in with questions about cars, to then ordering and collecting my car, give me all the advice i’d needed, overall excellent experience
    Response from Pulman Škoda Sunderland
    Hi Kaitlyn,

    Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Chris was able to assist you from your initial inquiries all the way through to collecting your car. Providing excellent service and valuable advice is what we strive for, and it's fantastic to know we met your expectations. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Enjoy your new car!

    Best regards,
    The Pulman Škoda Sunderland Team
  • Rating 5.0
    Absolutely fantastic, explained everything in detail. Emma was amazing.
    Response from Pulman Škoda Sunderland
    Hi Angela,

    Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with us at Pulman Škoda Sunderland. It's fantastic to know that Emma was able to provide detailed explanations and make your visit amazing. Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. We look forward to hopefully seeing you again!

    Best regards,
    Pulman Škoda Sunderland
  • Rating 5.0
    It took a number of calls to get through due to a busy period following holidays. However, after exposing what I needed, the advisor was wonderful and sorted everything for me. Thank you.
    Response from Pulman Škoda Sunderland
    Hello David,

    Thank you so much for taking the time to share your experience with us. We truly appreciate your patience during the busy period following the holidays. It's wonderful to hear that our advisor was able to assist you effectively and ensure everything was sorted to your satisfaction. Your kind words and positive feedback mean a lot to us. If there's anything else we can do for you in the future, please don't hesitate to reach out.

    Best regards,
    The Pulman Škoda Sunderland Team
  • Rating 5.0
    Nathan was a breath of fresh air at the dealership on the handover of my new car
    I wish I could say the same about the complaints team at Motability as they have been a nightmare
    Response from Pulman Škoda Sunderland
    Hello Peter,

    Thank you for taking the time to share your feedback with us. We're thrilled to hear that Nathan made a positive impression during the handover of your new car. It's always our aim to provide a seamless and enjoyable experience for our customers, and it's wonderful to know Nathan contributed to that.

    We are, however, sorry to hear about your experience with the complaints team at Motability. If there's anything further Pulman Skoda can do to assist you, please don't hesitate to reach out.

    Thank you once again for your review and for choosing Pulman Škoda Sunderland.

    Best regards,
    Pulman Škoda Sunderland Team
  • Rating 5.0
    lovely staff chris was very helpful
    Response from Pulman Škoda Sunderland
    Hi Mia,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a positive experience with us at Pulman Škoda Sunderland. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Pulman Škoda Sunderland Team
  • Rating 5.0
    Very helpful.. great test drive and options provided.. ordered our car and colour immediately.. thanks Chris Renwick
    Response from Pulman Škoda Sunderland
    Hello Paul O.,

    Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience with us and that Chris was able to assist effectively during your visit. Your satisfaction is our top priority, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Pulman Škoda Sunderland Team
  • Rating 5.0
    Excellent assistance & customer service from everyone.
    Response from Pulman Škoda Sunderland
    Hello Keith,

    Thank you so much for taking the time to leave us your review. We are thrilled to hear that you received excellent assistance and customer service from our team at Pulman Škoda Sunderland. Your feedback is incredibly important to us, and it’s great to know that we met your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Pulman Škoda Sunderland Team
  • Rating 4.0
    Had a slight issue with new car, had to be changed for a newer model. Cannot fault the staff at pulman skoda Sunderland.
    Response from Pulman Škoda Sunderland
    Hi John, we're sorry to hear there was a slight issue at the start, but thrilled to see this was resolved for you and you still had a great experience at Pulman Skoda Sunderland. Thank you for choosing us for your Motability car!
  • Rating 4.0
    The young lady was very polite and helpful explained everything I needed to know.lovely young girl.credit to her company..
    Response from Pulman Škoda Sunderland
    Hi John, thank you for your kind words! We're glad to have been of service, thank you for choosing Pulman to supply your new Motability car!
  • Rating 5.0
    Neeve was very professional and friendly and helpful she was spot on with my wife and I i would definitely recommend that garage to my friends and family.
    Response from Pulman Škoda Sunderland
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received. Many thanks, David!

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