Motability Scheme at Stoneacre Volvo Sunderland
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:30
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to Stoneacre Volvo Sunderland
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Stoneacre Volvo Sunderland can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Stoneacre Volvo Sunderland on 01916224404 to make an appointment with our Motability specialist.
Contact information
Address
Riverbank Road
Sunderland SR5 3JJ
GB
Phone Number
Call Stoneacre Volvo Sunderland on 0191 622 4404
0191 622 4404
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:30Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:30
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 08:30 - 17:00 |
| Sunday | 10:00 - 16:30 |
Motability Scheme specialists:
- Arnas Sinevicius
- Declan Wears
- James Milburn
We recommend calling and booking an appointment before visiting.
Service centre details 08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 12:30Closed Today Toggle Hours
Service centre details
08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 17:30 08:30 - 12:30Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 17:30 |
| Tuesday | 08:30 - 17:30 |
| Wednesday | 08:30 - 17:30 |
| Thursday | 08:30 - 17:30 |
| Friday | 08:30 - 17:30 |
| Saturday | 08:30 - 12:30 |
| Sunday | Closed |
Motability service specialists:
- Ellie Hornsey
- Laura Allison
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Stoneacre Volvo Sunderland
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening times
This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK - Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at Stoneacre Volvo Sunderland
- Rating 5.0Apr 1, 2025Declan was very helpful making sure I found the right car went through all options great service
- Rating 5.0Mar 31, 2025Volvo Sunderland. James was lovely. Very warm and friendly and very efficient. Application took minutes not hours. Thank you James.Response from Stoneacre Volvo SunderlandApr 1, 2025Dear Susan,
Thank you so much for taking the time to share your wonderful feedback about your experience at Stoneacre Volvo Sunderland. We are thrilled to hear that James provided you with such warm, friendly, and efficient service. It's fantastic to know that the application process was quick and seamless for you. Your kind words and perfect rating mean a lot to us, and we will be sure to pass along your compliments to James.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
The Stoneacre Volvo Sunderland Team - Rating 5.0Mar 28, 2025Brilliant customer service from start to finish . Very informative about the product and process . Would highly recommendResponse from Stoneacre Volvo SunderlandMar 31, 2025Hello Theo,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a brilliant experience with our customer service from start to finish.
Our team strives to be informative and helpful throughout the entire process, and it's fantastic to know that we met your expectations.
Your recommendation means a lot to us, and we truly appreciate your support. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
Stoneacre Volvo Sunderland Team - Rating 5.0Mar 27, 2025He was lovely xResponse from Stoneacre Volvo SunderlandMar 28, 2025Hello Natalie,
Thank you so much for your kind words and for taking the time to leave us a review. We're thrilled to hear that you had a positive experience with us at Stoneacre Volvo Sunderland. Your feedback is greatly appreciated and will be shared with our team. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Stoneacre Volvo Sunderland Team - Rating 5.0Mar 24, 2025Quick and easy process, staff member very helpful.Response from Stoneacre Volvo SunderlandMar 25, 2025Hello Gordon,
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found the process quick and easy and that our staff member was able to assist you effectively. Providing excellent service is our top priority, and it's wonderful to know we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Volvo Sunderland.
Best regards,
The Motability Scheme Team - Rating 5.0Mar 21, 2025Great service, speedy handover, delighted and would highly recommend Stoneacre SunderlandResponse from Stoneacre Volvo SunderlandMar 24, 2025Hello Karen,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a great experience with our service and that the handover process was speedy and efficient. Your recommendation means a lot to us, and we are delighted to know that you are satisfied with your experience at Stoneacre Volvo Sunderland. If you ever need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Stoneacre Volvo Sunderland Team - Rating 5.0Mar 21, 2025Excellent service from
Volvo garage Sunderland very easy process kept me updated at regular intervalResponse from Stoneacre Volvo SunderlandMar 24, 2025Hello Pamela,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with our service at Stoneacre Volvo Sunderland. Keeping our customers updated and ensuring a smooth process is very important to us, and it's great to know we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Stoneacre Volvo Sunderland Team - Rating 5.0Mar 17, 2025No pressure, really helpfulResponse from Stoneacre Volvo SunderlandMar 18, 2025Hello Luke,
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our service helpful and pressure-free. Our team at Stoneacre Volvo Sunderland is dedicated to providing the best experience possible, and your feedback is greatly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Motability Scheme Team at Stoneacre Volvo Sunderland - Rating 5.0Mar 10, 2025Very straight forward . It went very smoothly .Response from Stoneacre Volvo SunderlandMar 11, 2025Dear Frank,
Thank you for taking the time to leave us such a positive review. We are thrilled to hear that your experience with the Motability Scheme at Stoneacre Volvo Sunderland was straightforward and smooth. Your satisfaction is our top priority, and it's wonderful to know we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We look forward to serving you again.
Best regards,
The Motability Scheme Team at Stoneacre Volvo Sunderland - Rating 5.0Mar 7, 2025Great customer serviceResponse from Stoneacre Volvo SunderlandMar 10, 2025Dear Sharon,
Thank you so much for taking the time to leave us a fantastic review! We are thrilled to hear that you had a great experience with our customer service at the Motability Scheme at Stoneacre Volvo Sunderland. Your feedback is incredibly important to us, and it’s wonderful to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon.
Best regards,
The Motability Scheme Team at Stoneacre Volvo Sunderland - Rating 5.0Mar 3, 2025Very polite,explained everything for me to u derstand.Response from Stoneacre Volvo SunderlandMar 4, 2025Dear Terri M.,
Thank you so much for your wonderful review and for giving us a perfect 5.0 rating! We are thrilled to hear that you found our team polite and that everything was explained clearly for you. At the Motability Scheme at Stoneacre Volvo Sunderland, we strive to provide the best service possible, ensuring our customers feel informed and supported. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The Motability Scheme Team at Stoneacre Volvo Sunderland - Rating 5.0Feb 17, 2025Arnie was wonderful to work with and everything he offered was delivered on time and he made the process seamless.Response from Stoneacre Volvo SunderlandFeb 18, 2025Hello David G.,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that Arnie was able to make your process seamless and deliver everything on time. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Stoneacre Volvo Sunderland Team - Rating 5.0Feb 7, 2025Very friendly and kept us up to date on everything. Definitely would recommend.Response from Stoneacre Volvo SunderlandFeb 10, 2025Hello Leanne,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team friendly and that we kept you well-informed throughout your experience with us. Your recommendation means a lot to us, and we are delighted to have earned your trust and satisfaction. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Stoneacre Volvo Sunderland Team - Rating 5.0Feb 6, 2025Amazing , super fast and easy.
Got exactally what i wanted.Response from Stoneacre Volvo SunderlandFeb 7, 2025Hello Darren,
Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had an amazing experience and that we were able to provide exactly what you wanted in a super fast and easy manner. Your satisfaction is our top priority, and your feedback is greatly appreciated. If you ever need anything else or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Stoneacre Volvo Sunderland Team - Rating 5.0Jan 27, 2025Very quick service excellentResponse from Stoneacre Volvo SunderlandJan 28, 2025Hi Peter, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your experience with the team we hope to see you again soon! We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
- Rating 5.0Jan 27, 2025James at Volvo has been amazing from the moment I met him. He has kept me updated on the progrsss of the car along the way, he has also called to check how I am getting on with it a few days after collecting it. Top notch service greatly appreciatedResponse from Stoneacre Volvo SunderlandJan 28, 2025Hi Lucas, Thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will ensure that the team receives the recognition he deserves and forward this to the management for you. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
- Rating 5.0Jan 23, 2025Excellent service thoroughly explained highly recommendedResponse from Stoneacre Volvo SunderlandJan 23, 2025Subject: Thank You for Your Feedback, Peter!
Dear Peter C.,
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you received excellent service at the Motability Scheme at Stoneacre Volvo Sunderland. Your kind words and high recommendation mean a lot to us.
We strive to provide thorough explanations and top-notch service to all our customers, and it's wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your feedback and for choosing us for your motoring needs.
Best regards,
The Motability Scheme Team at Stoneacre Volvo Sunderland - Rating 5.0Dec 18, 2024.Response from Stoneacre Volvo SunderlandDec 19, 2024Hi John, hank you so much for your kind words! We are so happy to hear that the team was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
- Rating 5.0Dec 17, 2024James, was polite helpful and kept me updated all the way through the process.Response from Stoneacre Volvo SunderlandDec 19, 2024Hi Karen, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that the team receives recognition for there fantastic customer service which they provided to you. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
- Rating 5.0Dec 13, 2024Excellent and friendly serviceResponse from Stoneacre Volvo SunderlandDec 16, 2024Hi Pamela, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that the team receives recognition for there fantastic customer service which they provided to you. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that Declan was able to assist you in finding the right car and that you appreciated the service provided.
At Stoneacre Volvo Sunderland, we strive to ensure our customers have a great experience, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car!
Best regards,
The Stoneacre Volvo Sunderland Team