Motability Scheme at Vertu Peugeot Sunderland

Motability Scheme at Vertu Peugeot Sunderland

4.8
Rating 4.8
(186 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Peugeot Sunderland

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Peugeot Sunderland can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Peugeot Sunderland on 03300171016 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
Alexandra Avenue
Hylton Riverside
Sunderland SR5 2TB
GB
Get directions
Phone Number
Call Vertu Peugeot Sunderland on 0330 017 1016
0330 017 1016
0330 017 1016
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Stewart Gray
  • Jodie Dixon
  • Ryan Walls
  • Kieran Ali
  • Owen Warren
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Steve Laidler
  • Deborah Elves
  • Paul Rutherford
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Peugeot Sunderland

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Peugeot Sunderland

  • Rating 5.0
    Brilliant.
    Response from Vertu Peugeot Sunderland
    Hello Paul J.,

    Thank you so much for your fantastic review! We're thrilled to hear that you had a brilliant experience with us at Vertu Peugeot Sunderland. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Liza.
  • Rating 5.0
    Fabulous customer service
    Response from Vertu Peugeot Sunderland
    Hello Joanne S.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fabulous experience with our customer service at Vertu Peugeot Sunderland. Our team is dedicated to providing the best possible service to all our customers, and it’s always rewarding to know we’ve met your expectations. If you have any further feedback or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza
  • Rating 5.0
    Fantastic service from start to finish
    Response from Vertu Peugeot Sunderland
    Hello Thomas D.,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you received fantastic service from start to finish. Our team at Vertu Peugeot Sunderland is dedicated to providing the best possible experience for our customers, and your feedback is truly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza
  • Rating 5.0
    Brilliant
    Response from Vertu Peugeot Sunderland
    Hello Emma G.,

    Thank you so much for your wonderful review! We're thrilled to hear that you had a brilliant experience with us at Vertu Peugeot Sunderland. Your feedback is incredibly valuable, and it motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Kind regards,
    Matthew
  • Rating 5.0
    Great help, well explained , very polite , great attitude ,
    Response from Vertu Peugeot Sunderland
    Hello Pauline

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us at Vertu Peugeot Sunderland. Our team always strives to provide excellent service, and it's fantastic to know that you found our assistance helpful, well-explained, and delivered with a great attitude. Your kind words and perfect rating mean a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Keith
  • Rating 5.0
    He was great, understanding my needs and solved my problems straight away. Lovely friendly guy, and it took 10 mins
    Give him a pay rise
    Response from Vertu Peugeot Sunderland
    Dear Janice R.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience and that our team member was able to understand your needs and resolve your issues promptly. It's always our goal to provide friendly and efficient service, and your kind words are truly appreciated.

    Thank you once again for your review and for choosing the Motability Scheme at Vertu Peugeot Sunderland.

    Best regards,

    Liza.
  • Rating 5.0
    They did exactly what it says on the tin
    Response from Vertu Peugeot Sunderland
    Hello David W.,

    Thank you so much for taking the time to leave us a review! We're thrilled to hear that your experience with the Motability Scheme at Vertu Peugeot Sunderland met your expectations. It's our goal to provide straightforward and reliable service, and your feedback reassures us that we're on the right track. If you have any more comments or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Liza.
  • Rating 5.0
    Owen,first class service, could not do anymore to help, even took me for a run to show me the ropes, highly recommended, top lad,thanks again.
    Response from Vertu Peugeot Sunderland
    Hello Joseph,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Owen provided you with first-class service and went the extra mile to ensure you felt comfortable and informed. It's great to know that his efforts made a positive impact on your experience with us. Your recommendation means a lot, and we're grateful for your kind words. If there's anything else we can do for you, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Vertu Peugeot Sunderland
  • Rating 5.0
    Always very friendly n welcoming n explain what is happening so you know. Very helpful n thankyou for being so lovely n the job done perfectly
    Response from Vertu Peugeot Sunderland
    Hello Russell

    Thank you so much for your wonderful review! We are thrilled to hear that you found our team friendly and welcoming. It's important to us that our customers feel informed and comfortable throughout their experience with us. We're delighted that you were pleased with the service and the job done. Your kind words truly mean a lot to us, and we look forward to welcoming you back to Vertu Peugeot Sunderland in the future.

    Best regards,
    Dean
  • Rating 5.0
    Always helpful n very pleasant n make the experience perfect explain everything n make feel totally comfortable
    Response from Vertu Peugeot Sunderland
    Hello Russell V.,

    Thank you so much for your wonderful review! We're thrilled to hear that you found our team to be helpful and pleasant, and that we were able to make your experience perfect. It's our goal to ensure that every customer feels comfortable and well-informed, so your feedback means a lot to us. We truly appreciate your kind words and your 5-star rating. If there's anything else we can do for you in the future, please don't hesitate to reach out.

    Best regards,
    Keith
  • Rating 5.0
    All good and very efficient. My new car was ordered and arrived very early with all the adjustments that I needed. All paperwork was sorted very easily! With thanks!!
    Response from Vertu Peugeot Sunderland
    Hello Parool

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service efficient and that your experience with us was a positive one. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Peugeot Sunderland.

    Best regards,
    Dean
  • Rating 5.0
    Very professional staff and always courteous when we entered the showroom.
    Response from Vertu Peugeot Sunderland
    Hello Gary,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our staff to be professional and courteous during your visits to our showroom. Providing excellent service is our top priority, and your feedback is a great affirmation of our efforts.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to Vertu Peugeot Sunderland.

    Best regards,

    Dean
  • Rating 5.0
    Jodie is so friendly and helpful. Thank you
    Response from Vertu Peugeot Sunderland
    Hello Victoria,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Jodie was able to provide you with friendly and helpful service. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best experience possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Peugeot Sunderland.

    Best regards,
    Liza.
  • Rating 5.0
    Jodie is brilliant. So quick, made it so simple and she's really friendly.
    Response from Vertu Peugeot Sunderland
    Hello Victoria,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Jodie was able to assist you quickly and make the process simple and enjoyable. Your kind words about her friendliness are greatly appreciated, and we will be sure to pass along your compliments to her. We strive to provide the best service possible, and it's always rewarding to know when we've succeeded. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Jodie
  • Rating 5.0
    Excellent 10/10 couldn’t do anymore for me Owen was brilliant I will definitely use them again
    Response from Vertu Peugeot Sunderland
    Hello Jessie,

    Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us at Vertu Peugeot Sunderland. Owen will be delighted to know that he made such a great impression. Your kind words and perfect rating mean a lot to us, and we're so glad to hear that you plan to use our services again. If there's anything else we can do for you in the future, please don't hesitate to reach out.

    Best regards,
    Kerry
  • Rating 5.0
    Good service.
    Nice staff.
    No problem
    Response from Vertu Peugeot Sunderland
    Hello Geoffrey,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a good experience with our service team and found our staff to be nice. It's wonderful to know that everything went smoothly for you. Your feedback is greatly appreciated and encourages us to continue providing the best service possible. If you ever need any assistance in the future, please don't hesitate to reach out.

    Best regards,
    Kerry
  • Rating 5.0
    Excellent
    Response from Vertu Peugeot Sunderland
    Hello Jessie

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an excellent experience with us at Vertu Peugeot Sunderland. Your feedback is incredibly important to us, and it’s wonderful to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards, Dawn

    The Vertu Peugeot Sunderland Team
  • Rating 5.0
    Knowledge friendly approachable
    Response from Vertu Peugeot Sunderland
    Hello Angela,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our team knowledgeable, friendly, and approachable. Providing excellent service is our top priority, and your feedback truly means a lot to us. If there is anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We look forward to seeing you again at Vertu Peugeot Sunderland.

    Best regards, Dawn
    The Motability Scheme Team
  • Rating 5.0
    Swift & smooth transaction Keiron A was so knowledgeable & i would definitely recommend to go 2 him if anyone came to your showroom.
    Response from Vertu Peugeot Sunderland
    Dear Jacqueline,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a swift and smooth transaction with us. Keiron A. is indeed a valuable member of our team, and we're delighted to know that his knowledge and service made your experience a positive one. Your recommendation means a lot to us, and we truly appreciate your kind words. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to welcoming you back to our showroom in the future.

    Kind regards,
    Matthew
  • Rating 3.0
    Very good
    Response from Vertu Peugeot Sunderland
    Good afternoon Philip. Thank you for taking the time to leave us a review - Was there any particular reason for it being 3 stars? We strive to provide the best possible experience for our clients, therefore would like to address any dissatisfaction you may have If there is anything you would like to discuss further, we can be contacted on digitalcustomerexperience@vertumotors.com. Please quote ref YXT3PR1104 Kind regards, Dean

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