Motability Scheme at Vertu Vauxhall Sunderland

4.9
Rating 4.9
(526 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Vauxhall Sunderland

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Vauxhall Sunderland can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Vauxhall Sunderland on 01916397523 to make an appointment with our Motability specialist.

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Contact information

Address
Alexandra Avenue
Hylton Riverside
Sunderland SR5 2TB
GB
Get directions
Phone Number
Call Vertu Vauxhall Sunderland on 0191 639 7523
0191 639 7523
0191 639 7523
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Stewart Gray
  • Dean Richardson
  • Kieran Bone
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Steve Laidler
  • Deborah Elves
  • Paul Rutherford
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Vauxhall Sunderland

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Vauxhall Sunderland

  • Rating 5.0
    Stewart was really helpful from start to finish and I will be recommending him where ever possible
    Response from Vertu Vauxhall Sunderland
    Hello Lorraine G.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Stewart was able to assist you so effectively throughout your experience with us. Your recommendation means a lot to us, and we are grateful for your support. If you ever need further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Kind regards,
    Matthew
  • Rating 5.0
    Stuart was so helpful as I had never had a mobility car before. He was sp patient with me . So friendly made me feel comfortable. Credit to yr company.
    Response from Vertu Vauxhall Sunderland
    Dear Carol O.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Stuart. It's great to know that he was able to make you feel comfortable and supported during your first experience with a mobility car. We take pride in our team's dedication to providing exceptional service, and your kind words are a testament to Stuart's commitment. We truly appreciate your recognition and are delighted to have you as a valued customer. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Kind regards,
    Matthew
  • Rating 5.0
    First class
    Stuart gave all the information that I requested
    He arranged a test drive to which I found the
    Corsa an excellent drive.
    Stuart said that when I collect the car, he
    Would explain what all the buttons are switches are for, including sat nav settings.
    I'm looking forward to connecting my new car
    Thanks to Stuart
    Response from Vertu Vauxhall Sunderland
    Hello David H.,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a first-class experience at Vertu Vauxhall Sunderland. Providing exceptional service is our top priority, and your feedback is truly appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Liza.
  • Rating 5.0
    Really attentive went through everything in car .I felt really comfortable
    Response from Vertu Vauxhall Sunderland
    Hello Susan,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you felt comfortable and that our team was attentive in going through everything in the car with you. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Dean
  • Rating 5.0
    Great from drop off to pickup
    Response from Vertu Vauxhall Sunderland
    Hello Ann,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that your experience from drop off to pickup was great. Providing excellent service is our top priority, and it's always rewarding to know that we have met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Sunderland.

    Best regards,

    Dean
  • Rating 5.0
    Always excellant service thankyou
    Response from Vertu Vauxhall Sunderland
    Hello Walter

    Thank you so much for your kind words and for taking the time to leave us a review. We are thrilled to hear that you consistently receive excellent service from us. Your feedback is greatly appreciated and motivates our team to continue delivering the best experience possible. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Vertu Vauxhall Sunderland
  • Rating 5.0
    Amazing! I've been treated so well, Maria has been just excellent, what a lovely, caring person & my new car is just fabulous
    Response from Vertu Vauxhall Sunderland
    Dear Tangwyn

    Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with us at Vertu Vauxhall Sunderland. Maria will be delighted to know that her efforts made such a difference in your visit. It's fantastic to hear that you are enjoying your new car as well. Your feedback is incredibly valuable to us, and we appreciate you taking the time to share it. If there's anything more we can do for you, please don't hesitate to reach out.

    Best regards,
    The Vertu Vauxhall Sunderland Team
  • Rating 5.0
    Excellent
    Response from Vertu Vauxhall Sunderland
    Hello Janice,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with us at Vertu Vauxhall Sunderland. Our team is dedicated to providing the best service possible, and your feedback truly means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Matthew
  • Rating 5.0
    Stuart has always looked after us choosing our new car. Excellent service
    Response from Vertu Vauxhall Sunderland
    Hello Paige,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that Stuart has consistently provided you with excellent service while choosing your new car. Your satisfaction is our top priority, and it's fantastic to know that we have met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 5.0
    Top service very friendly
    Response from Vertu Vauxhall Sunderland
    Hello Marilyn,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received top service and found our team to be very friendly. Providing excellent customer service is our top priority, and it's always rewarding to know that we have met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Sunderland.

    Best regards,
    Liza
  • Rating 5.0
    Stuart was great made me feel so relaxed very chatty and helpful he was great 👍
    Response from Vertu Vauxhall Sunderland
    Hello Sharon,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Stuart made your experience with us so positive. It's fantastic to know that he was able to make you feel relaxed and was both chatty and helpful during your visit. Your feedback is greatly appreciated and will be shared with Stuart and the team. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to Vertu Vauxhall Sunderland in the future!

    Best regards,
    The Motability Scheme Team at Vertu Vauxhall Sunderland
    Danielle
  • Rating 5.0
    Keiran was very helpful explained everything to us from the get go brilliant service would highly recommend coming here
    Response from Vertu Vauxhall Sunderland
    Hello Emma

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Keiran was able to provide you with the brilliant service you deserve. It's fantastic to know that everything was explained clearly from the start, and that you would highly recommend us. Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to Vertu Vauxhall Sunderland.

    Best regards,
    Dean
  • Rating 5.0
    Such a lovely man very helpful and chatty
    Response from Vertu Vauxhall Sunderland
    Dear Sharon

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with our team at Vertu Vauxhall Sunderland. It's great to know that you found our staff helpful and enjoyed the conversation. Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    There was nothing he wouldn't do for me excellent service.
    Response from Vertu Vauxhall Sunderland
    Dear Joanne

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you received excellent service and that our team went above and beyond to assist you. Your satisfaction is our top priority, and it's incredibly rewarding to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Sunderland.

    Best regards,

    Dean
  • Rating 5.0
    Great guy who helped with all questions and was very knowledgeable and friendly
    Response from Vertu Vauxhall Sunderland
    Hi Vikki
    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with our team member. It's great to know that they were able to assist you with all your questions and that you found them knowledgeable and friendly. Your feedback is incredibly valuable to us, and we're delighted to have met your expectations. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards, Dawn
    The Motability Scheme Team at Vertu Vauxhall Sunderland
  • Rating 5.0
    Accelent service and very friendly staff.
    Response from Vertu Vauxhall Sunderland
    Hello William

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service and found our staff to be very friendly. Your feedback is incredibly important to us, and it’s great to know that we met your expectations. If there’s anything else we can do for you in the future, please don’t hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Sunderland.

    Best regards,

    Dean
  • Rating 5.0
    Very helpful and explained everything thoroughly very happy
    Response from Vertu Vauxhall Sunderland
    Hello Emma T.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service helpful and that everything was explained thoroughly. Your satisfaction is our top priority, and it's fantastic to know that you are very happy with your experience at Vertu Vauxhall Sunderland. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza.
  • Rating 5.0
    Very good
    Response from Vertu Vauxhall Sunderland
    Thanks for taking the time to mark us as 5 stars! Kind regards Dawn
  • Rating 5.0
    Kieren bone went well above and beyond to help with the purchase of the car. Told us everything and was very well spoken in a professional manner.
    Response from Vertu Vauxhall Sunderland
    Good afternoon Martin. Thank you so much for your kind words! We are so happy to hear that Kieren was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
  • Rating 5.0
    Very good and helpful when getting my new car
    Response from Vertu Vauxhall Sunderland
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

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