Motability Scheme at Vertu Vauxhall Sunderland

4.9
Rating 4.9
(550 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Vauxhall Sunderland

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Vauxhall Sunderland can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Vauxhall Sunderland on 01916397523 to make an appointment with our Motability specialist.

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Contact information

Address
Alexandra Avenue
Hylton Riverside
Sunderland SR5 2TB
GB
Get directions
Phone Number
Call Vertu Vauxhall Sunderland on 0191 639 7523
0191 639 7523
0191 639 7523
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Stewart Gray
  • Dean Richardson
  • Kieran Bone
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Steve Laidler
  • Deborah Elves
  • Paul Rutherford
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Vauxhall Sunderland

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Vauxhall Sunderland

  • Rating 5.0
    Great from start to finish. Stewart was absolutely fantastic. I was kept up to date on everything and couldn’t have been happier.
    Response from Vertu Vauxhall Sunderland
    Dear Victoria,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that your experience with us was great from start to finish. Stewart will be delighted to know that his efforts made a positive impact on your experience. Keeping our customers informed and satisfied is our top priority, and your feedback assures us that we are on the right track. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0

    Response from Vertu Vauxhall Sunderland
    Dear Martha

    Thank you so much for taking the time to leave us a fantastic 5-star review! We are thrilled to hear that you had a positive experience with the Motability Scheme at Vertu Vauxhall Sunderland. Our team is dedicated to providing the best service possible, and your feedback is incredibly encouraging.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Warm regards,

    Dean
  • Rating 5.0
    As always great customer service from Stewart Gray. Helped every step of the way and kept me informed at every point
    Response from Vertu Vauxhall Sunderland
    Dear Beryl

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a great experience with Stewart Gray and that he was able to assist you every step of the way. Providing excellent customer service is our top priority, and it’s rewarding to know that Stewart kept you well-informed throughout your experience.

    Your kind words and perfect rating mean a lot to us, and we look forward to continuing to serve you in the future. If there’s anything else we can do for you, please don’t hesitate to reach out.

    Best regards,

    Dean
  • Rating 5.0
    Fast, friendly and efficient.
    Response from Vertu Vauxhall Sunderland
    Hello Denise,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service fast, friendly, and efficient. Providing excellent customer service is our top priority, and it's always rewarding to know that we are meeting your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Sunderland.

    Best regards,
    Dean
  • Rating 5.0
    Maria went above and beyond to help find the perfect car for me and on collection showed me everything I needed to do.
    Response from Vertu Vauxhall Sunderland
    Dear Julie,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Maria was able to assist you in finding the perfect car and that she provided you with all the necessary information during the collection process. Your satisfaction is our top priority, and it’s fantastic to know that Maria went above and beyond to meet your needs.

    We truly appreciate your 5-star rating and your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Sunderland.

    Best regards,

    Liza
  • Rating 5.0
    They were very helpful
    Response from Vertu Vauxhall Sunderland
    Dear Veronica

    Thank you so much for taking the time to leave us a wonderful review. We are thrilled to hear that you found our team very helpful during your visit to Vertu Vauxhall Sunderland. Providing excellent service is our top priority, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    Dean
  • Rating 5.0
    Everything was very straight forward and was kept informed about the delivery time for my car
    The hand over of the car was very easy and I was shown everything on the car and how to use it
    Response from Vertu Vauxhall Sunderland
    Dear Joyce

    Thank you so much for taking the time to share your experience with us at Vertu Vauxhall Sunderland. We are thrilled to hear that everything went smoothly and that you were kept well-informed about your car's delivery time. It's wonderful to know that the handover process was easy and that our team was able to show you all the features of your new car.

    Your feedback is incredibly valuable to us, and we're delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,

    Dean
  • Rating 5.0
    He was very friendly and helped me through the agreement and gave me plenty of information regarding car
    Response from Vertu Vauxhall Sunderland
    Hello Denise,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at Vertu Vauxhall Sunderland. It's great to know that our team member was able to assist you effectively and provide you with all the information you needed. Your feedback is incredibly valuable to us, and we are delighted that we could meet your expectations. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Selina
  • Rating 5.0
    The customer care was as usual superb . Very helpful and polite . Looked after so well by Kate and deb
    Response from Vertu Vauxhall Sunderland
    Hello Aidan

    Thank you so much for taking the time to leave such a positive review. We are thrilled to hear that you had a superb experience with our customer care team. It's wonderful to know that Kate and Deb were able to assist you so effectively and make your visit pleasant. Your feedback is greatly appreciated and will be shared with the team. We look forward to welcoming you back to Vertu Vauxhall Sunderland in the future.

    Best regards,
    Keith
  • Rating 5.0
    Very good customer service.
    Response from Vertu Vauxhall Sunderland
    Hello Paige

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a very good experience with our customer service at Vertu Vauxhall Sunderland. Providing excellent service is our top priority, and it's always rewarding to know when we've succeeded. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Keith
  • Rating 5.0
    Friendly staff and amazing service couldn't ask for better
    Response from Vertu Vauxhall Sunderland
    Hello Debby,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you found our staff friendly and our service amazing. Providing the best experience for our customers is our top priority, and your feedback truly means a lot to us. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards, Dawn
    The Motability Scheme Team at Vertu Vauxhall Sunderland
  • Rating 5.0
    Brilliant
    Response from Vertu Vauxhall Sunderland
    Hello Ian P.,

    Thank you so much for your wonderful review! We're thrilled to hear that you had a brilliant experience with us at Vertu Vauxhall Sunderland. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Liza.
  • Rating 5.0
    Stewart was very friendly, helpful and informative with my family and I.
    Response from Vertu Vauxhall Sunderland
    Hello Karina
    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Stewart was able to provide you and your family with a friendly, helpful, and informative experience at Vertu Vauxhall Sunderland. Your feedback is incredibly valuable to us, and it’s great to know that our team is meeting your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to welcoming you back in the future!

    Best regards, Dawn
    The Vertu Vauxhall Sunderland Team
  • Rating 5.0
    Could not have been more helpful
    Response from Vertu Vauxhall Sunderland
    Dear Sonia

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team at Vertu Vauxhall Sunderland to be so helpful. Your feedback is incredibly important to us, and it’s great to know that we were able to meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    Keith
  • Rating 5.0
    Answered all my questions with ease
    Response from Vertu Vauxhall Sunderland
    Hello Ian

    Thank you so much for taking the time to leave us a fantastic review! We're thrilled to hear that all your questions were answered with ease. Providing excellent customer service is a top priority for us at Vertu Vauxhall Sunderland, and your feedback is greatly appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Dean
  • Rating 5.0
    Brilliant as usual. Thank you.
    Response from Vertu Vauxhall Sunderland
    Hello Colin,

    Thank you so much for your wonderful review! We're thrilled to hear that you had another brilliant experience with us at Vertu Vauxhall Sunderland. Your feedback is incredibly valuable to us, and it’s great to know that we continue to meet your expectations. If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future!

    Kind regards,
    Matthew
  • Rating 5.0
    Excellent service can’t fault it
    Response from Vertu Vauxhall Sunderland
    Dear Rayment R.,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you received excellent service during your visit to Vertu Vauxhall Sunderland. Our team is dedicated to providing the best experience possible, and your feedback is a wonderful affirmation of their hard work. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Kind regards,
    Matthew
  • Rating 5.0
    Fantastic service and fantastic staff
    Response from Vertu Vauxhall Sunderland
    Hello William C.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fantastic experience with our service and staff at Vertu Vauxhall Sunderland. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future!

    Kind regards,
    Matthew
  • Rating 5.0
    Very efficient and helpful
    Response from Vertu Vauxhall Sunderland
    Hello Chase

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service efficient and helpful. Your feedback is incredibly important to us, and it motivates our team to continue providing the best possible experience for our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Sunderland.

    Best regards,
    Dean
  • Rating 5.0
    Happy with all aspects.
    Response from Vertu Vauxhall Sunderland
    Hello Bruce.

    Thank you for your positive review! We’re delighted to know you enjoyed your experience at Vertu Vauxhall Sunderland. Our team is committed to excellent service with the Motability Scheme. Your feedback inspires us to keep up the great work. If you have any questions or need assistance, feel free to reach out.

    Best regards,
    Kerry

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