Motability Scheme at Lookers Kia Newcastle

4.8
Rating 4.8
(342 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
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Contact information

Address
Railway Street
Newcastle Upon Tyne
Tyne and Wear NE4 7AD
GB
Get directions
Phone Number
Call Lookers Kia Newcastle on 0191 256 4601
0191 256 4601
0191 256 4601
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday11:00 - 15:00

Motability Scheme specialists:

  • Andrew Cleugh
  • Jon Grant
  • Joe Mack
  • Graeme Brydon
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Victoria Jones
  • Sophie Humphrey
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers Kia Newcastle

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers Kia Newcastle

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Lookers Kia Newcastle can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers Kia Newcastle on 01912564656 to make an appointment with our Motability specialist.

Visit dealer website

Reviews at Lookers Kia Newcastle

  • Rating 5.0
    Couldn't fault it
    Response from Lookers Kia Newcastle
    Hello Mark,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you couldn't fault your experience with us at Lookers Kia Newcastle. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Kia Newcastle Team
  • Rating 5.0
    My experience with lookers was excellent, everything went smoothly
    Response from Lookers Kia Newcastle
    Hello Carol,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that your experience with Lookers Kia Newcastle was excellent and that everything went smoothly. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Kia Newcastle Team
  • Rating 5.0
    Andy is very nice guy . He was extremely knowledgeable and helpful with all I asked and kept me up to date with the process and procedures. On the day I collected the car he made sure it was a smooth process and even gave me hot chocolate to warm me up as I was freezing .
    I would definitely recommend his service at Kia .
    Response from Lookers Kia Newcastle
    Dear Karen B.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Andy was able to provide you with the assistance you needed and that you found his service to be both nice and extremely helpful. Your feedback is greatly appreciated and will be shared with Andy and the rest of our team. We are committed to providing excellent service to all our customers, and your kind words are a great encouragement to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Lookers Kia Newcastle
  • Rating 5.0
    Everybody was really pleasant
    Response from Lookers Kia Newcastle
    Hello Julie,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team to be pleasant during your visit. Providing excellent service is our top priority, and your feedback is incredibly valuable to us. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Lookers Kia Newcastle.

    Best regards,
    The Motability Scheme Team at Lookers Kia Newcastle
  • Rating 3.0
    Was OK but had to wait 20 minutes when they said it was ready to pick up.
    Response from Lookers Kia Newcastle
    Dear Thomas G.,

    Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with the wait time when picking up your order. We understand how valuable your time is and are committed to improving our service to ensure a smoother experience for our customers in the future.

    Your feedback is important to us, and we will be reviewing our processes to prevent similar issues from occurring. If there's anything else we can do to assist you or if you have further comments, please feel free to reach out.

    Thank you for choosing the Motability Scheme at Lookers Kia Newcastle.

    Best regards,

    Ann Scott
    Customer Advisor
    Lookers Kia Newcastle
  • Rating 5.0
    Andrew was very knowledgable about both the car and how the motability scheme works. We wouldn’t hesitate to recommend him to friends and family
    Response from Lookers Kia Newcastle
    Dear Jillian K.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Andrew was able to assist you with his knowledge about both the car and the Motability Scheme. Your recommendation to friends and family is the highest compliment we could receive. We are committed to providing excellent service to all our customers, and your kind words are truly appreciated. If there is anything else we can do for you, please don't hesitate to reach out.

    Best regards,
    The Lookers Kia Newcastle Team
  • Rating 5.0
    Smooth and straight forward
    Response from Lookers Kia Newcastle
    Dear Noreen B.,

    Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you found your experience with the Motability Scheme at Lookers Kia Newcastle to be smooth and straightforward. Our team is dedicated to providing excellent service, and your positive review is a wonderful affirmation of our efforts.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Ann Scott
    Lookers Kia Newcastle Team
  • Rating 5.0
    Beautiful honest decent person explained everything and showed me all the car and everything it does . When I went to collect my car the process was easy and straightforward no waiting around . All in all amazing experience thank you very much
    Response from Lookers Kia Newcastle
    Dear Celine H.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had such a positive experience at Lookers Kia Newcastle. Our team strives to provide clear and honest communication, and it's fantastic to know that you found the process of collecting your car easy and straightforward. Your kind words and perfect rating mean a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for choosing the Motability Scheme with us.

    Best regards,
    The Lookers Kia Newcastle Team
  • Rating 5.0
    A thoroughly lovely experience. From the start all staff were very friendly and pleasant. On collection everything went well and on time. Brill
    Response from Lookers Kia Newcastle
    Dear Matthew B.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a thoroughly lovely experience at Lookers Kia Newcastle. Our team takes great pride in providing friendly and pleasant service, and it's fantastic to know that everything went smoothly and on time during your visit.

    Your kind words and perfect rating mean a lot to us, and we are delighted that you were satisfied with your experience. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

    Thank you once again for your support.

    Best regards,
    The Lookers Kia Newcastle Team
  • Rating 5.0
    Fantastic experience. Joe was incredibly helpful and knowledgeable.
    Response from Lookers Kia Newcastle
    Hello Jasmine,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fantastic experience with us at Lookers Kia Newcastle. Joe will be delighted to know that his efforts to provide helpful and knowledgeable service made a positive impact on your visit.

    Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    We look forward to welcoming you back soon!

    Best regards,
    The Lookers Kia Newcastle Team
  • Rating 5.0
    Andrew was extremely friendly and helpful
    Response from Lookers Kia Newcastle
    Hello Joanna,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that Andrew was able to provide you with friendly and helpful service. At Lookers Kia Newcastle, we strive to ensure every customer has a positive experience, and it's great to know we hit the mark with you.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Lookers Kia Newcastle Team
  • Rating 5.0
    No problems
    Response from Lookers Kia Newcastle
    Dear Susan G.,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with us at Lookers Kia Newcastle. Your feedback is incredibly valuable, and we are delighted to know that everything went smoothly for you.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    Ann Scott
    Lookers Kia Newcastle Team
  • Rating 5.0
    Response from Lookers Kia Newcastle
    Dear Lisa C.,

    Thank you so much for taking the time to leave us a fantastic 5-star review! We are thrilled to hear that you had a positive experience with the Motability Scheme at Lookers Kia Newcastle. Our team is dedicated to providing excellent service and ensuring that our customers find the right mobility solutions to meet their needs. Your feedback is incredibly valuable to us, and it motivates us to continue delivering the best possible service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Kia Newcastle Team
  • Rating 5.0
    Very helpfull answered all my questions
    Response from Lookers Kia Newcastle
    Hello Lyn R.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team helpful and that all your questions were answered. Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you again at Lookers Kia Newcastle.

    Best regards,
    The Motability Scheme Team at Lookers Kia Newcastle
  • Rating 5.0
    Graeme is brilliant didn't rush us explained everything and told us he would be there anytime we needed anything that is the first time thus has ever been said to us cannot fault him at all
    Response from Lookers Kia Newcastle
    Dear Joanne W.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Graeme at Lookers Kia Newcastle. It's fantastic to know that he was able to provide you with the support and information you needed without making you feel rushed. We strive to ensure that our customers feel valued and supported, and it's great to hear that Graeme delivered on this promise.

    Your kind words and perfect rating mean a lot to us, and we are delighted to have been able to assist you. If you ever need anything in the future, please don't hesitate to reach out. We are always here to help.

    Thank you once again for your feedback.

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Jon grant at lookers was greatgot everything sorted quick and made ut so easy to change my car thank you
    Response from Lookers Kia Newcastle
    Dear Jacqueline T.,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Jon Grant provided you with excellent service and made the process of changing your car so easy and efficient. Your satisfaction is our top priority, and it's great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Kia Newcastle.

    Best regards,

    The Lookers Kia Newcastle Team
  • Rating 5.0
    Joe was excellent great service would highly recommend
    Response from Lookers Kia Newcastle
    Hello Tracy,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Joe provided you with excellent service and that you would highly recommend us. Your feedback is incredibly important to us, and it’s great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Kia Newcastle.

    Best regards,
    The Motability Scheme Team at Lookers Kia Newcastle
  • Rating 5.0
    Absolutely brilliant service .
    Joe was so friendly and helpful
    Keep up the good work
    Response from Lookers Kia Newcastle
    Hi Sharon,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had an absolutely brilliant experience with us. Joe will be delighted to know that his friendly and helpful service made a positive impact on your visit. Your feedback is incredibly motivating for our team, and we are committed to maintaining the high standards you experienced. We look forward to welcoming you back to Lookers Kia Newcastle in the future.

    Best regards,
    The Motability Scheme Team at Lookers Kia Newcastle
  • Rating 5.0
    Fine.
    Free coffee to keep me warm, WiFi etc.
    car wasn’t washed like it usually is when they service it.
    I’m not bothered, just noting it.
    Response from Lookers Kia Newcastle
    Hello Katie,

    Thank you for taking the time to leave us a review. We're glad to hear that you enjoyed the free coffee and WiFi during your visit. We apologize for not washing your car this time, as we usually do. Your feedback is valuable to us, and we'll make sure to address this with our team to ensure we maintain our usual standards. If there's anything else we can do for you, please let us know. We look forward to seeing you again soon.

    Best regards,
    The Lookers Kia Newcastle Team
  • Rating 5.0
    Super friendly and so helpful
    Joe was such a lovely lad made the application so much easier he was lovely to chat with highly recommend
    Response from Lookers Kia Newcastle
    Dear Sharon C.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at Lookers Kia Newcastle. Joe will be delighted to know that he made the application process easier for you and that you enjoyed chatting with him. Your recommendation means a lot to us, and we are grateful for your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Kia Newcastle Team

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