Motability Scheme at Marshall Mercedes-Benz of Blackburn

Motability Scheme at Marshall Mercedes-Benz of Blackburn

4.0
Rating 4.0
(23 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today

Contact information

Address
Whitebirk Drive
Blackburn BB1 3HT
GB
Phone Number
Call Marshall Mercedes Benz of Blackburn on 01254 506666
Reviews
Visit dealer website

Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability Scheme specialists:

  • Paul Hargreaves
  • Tamara Sharp
  • Holly Meeson
  • Lee Worrall
  • Lucas Dean
  • Daniel Robinson
  • Mark Swindells
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability service specialists:

  • Ryan Symon
  • Emily Jackson
We recommend calling and booking an appointment before visiting.
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Accessibility features at Marshall Mercedes Benz of Blackburn

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Marshall Mercedes Benz of Blackburn

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Marshall Mercedes Benz of Blackburn can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Marshall Mercedes Benz of Blackburn on 01254506666 to make an appointment with our Motability Scheme specialist.

Reviews at Marshall Mercedes Benz of Blackburn

  • Rating 5.0
    Excellent handover in all aspects I would RECCOMEND to anyone.
    Response from Marshall Mercedes Benz of Blackburn
    Thank you Brian. We really appreciate your 5 Star review and will pass on your feedback to the team. Kind regards, Heather, Marshall Motor Group.
  • Rating 5.0
    This is my first motability car and Tamara Sharp made the process very easy. She kept me informed throughout the process and is very professional and hardworking.
    Response from Marshall Mercedes Benz of Blackburn
    Thank you Aisha. We really appreciate your 5 Star review and will pass on your feedback to Tamara and our management team. Kind regards, Heather, Marshall Motor Group.
  • Rating 5.0
    Steph at Marshall Mercedes Blackburn was great
    Response from Marshall Mercedes Benz of Blackburn
    Good day. Thank you for taking the time to review us – we really appreciate your 5-star review and will be overjoyed to pass this along to our management team. Why not join us on social media to see our latest news and offers. Kind regards, Ellie, Marshall Motor Group.
  • Rating 5.0
    Excellent customer service
    Response from Marshall Mercedes Benz of Blackburn
    Good evening and thank you for taking the time to leave your feedback and 5 star review for the team at Marshall Mercedes-Benz of Blackburn, we really appreciate it. Kind regards, Jason, Marshall Motor Group
  • Rating 5.0
    Steph was really helpful, kept me in the loop at every point.
    Really professional service.
    Response from Marshall Mercedes Benz of Blackburn
    Thank you for the great review and the feedback on Mercedes-Benz of Blackburn, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards. Philip, Marshall Motor Group
  • Rating 2.0
    Terrible customer service and support
    Response from Marshall Mercedes Benz of Blackburn
    Good morning. We are disappointed to note that you have rated us as only 2-stars. As we value all feedback, to ensure we continually improve our customer experience, we would appreciate it if you could provide your details and any details concerning your recent experience via email to reviews.mercedes-benz@marshall.co.uk. We look forward to hearing from you. Thank you. Kind regards, Ellie, Marshall Motor Group.
  • Rating 4.0
    Car was taken in at 8 in the morning, I asked them I need my car back for 4, I went at 4.45, my car was still not ready had to wait another 10 minutes for it to be ready, I missed an appointment because of the
    Response from Marshall Mercedes Benz of Blackburn
    Thank you for your review. We are disappointed to note that you have rated us as 1 star. We would appreciate it if you could email us at reviews.mercedes-benz@marshall.co.uk with your details so that we can try and address your concerns. We look forward to hearing from you. Thank you. Kind regards, Will, Marshall Motor Group
  • Rating 5.0
    Good experience overall, however a call once the car is ready would have helped
    Response from Marshall Mercedes Benz of Blackburn
    Thank you Sufyan for taking the time to review Marshall Mercedes-Benz of Blackburn - we appreciate your 5 Star Review - I will pass on your feedback to the team. Kind regards, Will, Marshall Motor Group
  • Rating 1.0
    Worst experience ever
    Could not find the alarm fault and failed to enquire with motabilty about courtesy car.No follow up as promised
    Response from Marshall Mercedes Benz of Blackburn
    Thank you for your review. We are disappointed to note that you have rated us as 1 star. We would appreciate it if you could email us at reviews.mercedes-benz@marshall.co.uk with your details so that we can try and address your concerns. We look forward to hearing from you. Thank you. Kind regards, Mariana, Marshall Motor Group
  • Rating 3.0
    Haven’t turned my service notification off.
    Response from Marshall Mercedes Benz of Blackburn
    Good afternoon Duke. We are disappointed to note that you have rated us as 3 star and would appreciate it if you could email us at reviews.mercedes-benz@marshall.co.uk with your contact details so we can investigate and get in touch. Thank you, Philip, Marshall Motor Group.
  • Rating 2.0
    Car was booked in for service and mot but mot not carried out and it ran out the next day had to rebook the mot and then it got carried out the service department did not inform me that mot not carried out poor customer service Liz at Preston branch was really helpful when I spoke to her.
    Response from Marshall Mercedes Benz of Blackburn
    We're disappointed to read about your review Tahera and would be most grateful if you could email your details to reviews.mercedes-benz@marshall.co.uk so we can investigate and get in touch. We look forward to hearing from you. Thank you. Kind regards, Will, Marshall Motor Group.
  • Rating 5.0
    The lady who sorted everything for my m o y was 10 out of 10
    Response from Marshall Mercedes Benz of Blackburn
    Thank you Wayne, we really appreciate your review and will pass on your feedback to our management team. Kind regards, Will, Marshall Motor Group.
  • Rating 5.0
    Absolutely Brilliant. Absolutely Fantastic.
    Response from Marshall Mercedes Benz of Blackburn
    Thank you Zeshan, we really appreciate your review and will pass on your feedback to our management team. Kind regards, Will, Marshall Motor Group.
  • Rating 5.0
    Great customer service kept informed of the progress of the service and MOT
    Response from Marshall Mercedes Benz of Blackburn
    Thank you Colin, we really appreciate your review and will pass on your feedback to our management team. Kind regards, Will, Marshall Motor Group.
  • Rating 5.0
    It is an excellent experience .they are very helpful, professional and deal the customer with great care
    Response from Marshall Mercedes Benz of Blackburn
    Thank you Mohammad, we really appreciate your review and will pass on your feedback to our management team. Kind regards, Will, Marshall Motor Group.
  • Rating 3.0
    Staff really friendly but service department was a let down, had to cancel first appointment due to backup work, and what was an hour appointment for the next, the car was in all day from 10.30 to 16.16. Usually as a motobility vehicle a courtesy car was offered but not anymore. Probably best Mercedes’ don’t do motobility anymore as from the last couple of experiences they seem to have let their standards drop. As a Mercedes owner myself also, I am seriously thinking of going elsewhere when I’m due to change vehicle. Shame as I’ve owned a Mercedes’ myself for the last 25 years. I would struggle to recommend to any friends where as before I was shouting their praises. Shame really as until recently I wouldn’t go anywhere else. Front staff in reception very friendly and polite. The representative who handed back my keys after the MOT said the car had been washed and vacuumed, but upon my arrival at the car, it clearly hadn’t. But that is something I’d rather do myself, but if others who use your service it could be a let down . Thank you for the years. J A Hollis
    Response from Marshall Mercedes Benz of Blackburn
    Thank you Maureen, we really appreciate the review and will pass on your feedback to the team. Kind regards, Will, Marshall Motor Group.
  • Rating 2.0
    Was there a lot longer than originally told . Nearly 3 hours and told I would only be there 1 hour. No work needed on car so that wasn’t the reason for the delay
    Response from Marshall Mercedes Benz of Blackburn
    Thank you Susan, we really appreciate the review and will pass on your feedback to the team. Kind regards, Will, Marshall Motor Group.
  • Rating 5.0
    Excellent service, attentive staff.
    Response from Marshall Mercedes Benz of Blackburn
    Thank you Sarah, we really appreciate the review and will pass on your feedback to the team. Kind regards, Will, Marshall Motor Group.
  • Rating 5.0
    Very satisfied
    Will recommend
    Thank you.
    Response from Marshall Mercedes Benz of Blackburn
    Thank you Dorothy, we really appreciate the review and will pass on your feedback to the team. Kind regards, Will, Marshall Motor Group.
  • Rating 5.0
    Better than expected
    Response from Marshall Mercedes Benz of Blackburn
    Thank you Collette, we really appreciate the review and will pass on your feedback to the team. Kind regards, Will, Marshall Motor Group.

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