Motability Scheme at Evans Halshaw Ford Blackburn

4.7
Rating 4.7
(119 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
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Welcome to Evans Halshaw Ford Blackburn

Motability Scheme at Evans Halshaw Ford BlackburnMotability Scheme at Evans Halshaw Ford Blackburn

With over 10 years' of experience with the Motability Scheme, Evans Halshaw Ford Blackburn are here to offer expert advice and help you choose the right car for your needs.

"We can help you by:

• Confirming your eligibility for the Motability Scheme • Supporting you in choosing the right car • Arranging a test drive • Ordering and supplying your new Motability Scheme car • Servicing and maintaining your car

Whether it is your first Motability car or you are renewing, our dedicated specialists are ready to help you open the door to everyday freedom. Ford have a wide range of Motability cars, in both manual and electric drive transmissions, with many available from Nil advance payment. "

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Contact information

Address
Whitebirk Drive
Blackburn BB1 3HT
GB
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Phone Number
Call Evans Halshaw Ford Blackburn on 01254 506222
01254 506222
01254 506222
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Matthew Roscow
  • Craig Prescott
  • Ellie-Mae Holmes
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability service specialists:

  • David Hanmer
  • Bridie Marsden
We recommend calling and booking an appointment before visiting.
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Accessibility features at Evans Halshaw Ford Blackburn

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Evans Halshaw Ford Blackburn

  • Rating 2.0
    There was a Bit of a mix up and no real communication given when enquiring about the vehicle initially. Was told incorrect information about the deposit which caused a lot of confusion. Ordered my car in December 2024 with a renewal date for my lease being 14th February 2025.

    When nobody contacted me about the collection of my vehicle, I called the dealership on 13th February to make arrangements and was told that my car was delayed so I was offered one that another customer had changed their mind about. With the miscommunication about the initial deposit amount and extras that had been put onto this car, I was unable to afford the increased deposit so had to go back to my original order and wait.

    I was told that my vehicle would now be available mid-March. When this date had passed and still no car, I called the dealership who told me there was an ETA of week ending 22nd March. So again, I waited. Since, yet again, nobody contacted me to confirm a collection date I called them again. The ETA had been deleted and now no date was given. A few days later I called again and I was then told that the originally ordered vehicle was now not showing on the system at all. The system no longer recognised the VIN of the car and it seemed it had gone missing altogether.

    It seemed everyone within the Ford organisation was looking for this along other vehicles and I was asked if I would like to choose another vehicle that was actually available.

    The colour that I had chosen was not available but they had one the same spec as my order but in blue. I chose this one, as by this point I was completely fed up, and was eventually able to collect it on 16th April 2025.

    Unfortunately throughout the process I was the one having to chase everything and had to get in touch with the dealership when no updates came from them about my vehicle or the delay. On one occasion I was told that the person I was speaking to was in the “used cars” department so couldn’t help me and when I asked to be transferred to someone in new car sales or Motability, I was told that there wasn’t a single person in the building who would be able to help.

    To be honest, i thought that giving almost three months notice of my vehicle order would be enough time to get it here and I didn’t believe that I would ever get a car from Ford until the moment I got behind the wheel.

    On handover, I was asked if I would be available in two days time (18/4/25) for a follow-up call to check I was happy with everything and I said that would be fine. The call eventually came yesterday (24/4/25).

    Had this been my first experience of the Motability scheme, I would not be recommending it to anyone. Luckily I am aware that not all Motability agents and their dealerships make things so difficult or are so uncommunicative.
    Response from Evans Halshaw Ford Blackburn
    Hi,

    Thank you for taking the time to share your experience with us. We sincerely apologise for the confusion and delays you experienced throughout the process. We understand how frustrating it must have been to have to chase for updates and deal with the miscommunication surrounding your vehicle order.

    We are glad to hear that you finally received your vehicle and that you’re now behind the wheel, but we recognise that your journey with us could have been much smoother. Your feedback is invaluable, and we will be using it to improve our communication and service going forward.

    Again, we apologise for the disruption and appreciate your understanding. Should you need anything further or have any ongoing concerns, please don’t hesitate to reach out. We truly hope your next experience with us is much more positive.

    Evans Halshaw Customer Services
  • Rating 5.0
    Excellent service
    Response from Evans Halshaw Ford Blackburn
    Hi Sabina,

    A big thank you for leaving us a 5* review!

    Have a lovely day!
    Evans Halshaw Customer Services
  • Rating 5.0
    Really good service always smiling and full of information
    Response from Evans Halshaw Ford Blackburn
    Hi Janina,

    At Evans Halshaw we sincerely value your review.

    Thanks for such a positive rating!

    Take care,
    Evans Halshaw Customer Services
  • Rating 5.0
    Craig has been fantastic throughout- really assisted on helping us choose an adequate for our needs.

    Response from Evans Halshaw Ford Blackburn
    Hi Shaheda,

    Craig will appreciate you leaving this a review - thank you!

    Have a nice day!
    Evans Halshaw Customer Services
  • Rating 5.0
    Very good and very pleasant
    Response from Evans Halshaw Ford Blackburn
    Hi Martin,

    Thank you very much for leaving a review!

    Have a nice day!
    Evans Halshaw Customer Services
  • Rating 5.0
    Exactly service all round
    Response from Evans Halshaw Ford Blackburn
    Hi Jean,

    A big thank you for leaving us a 5* review!

    Have a lovely day!
    Evans Halshaw Customer Services
  • Rating 5.0
    Absolutely superb.
    Response from Evans Halshaw Ford Blackburn
    Hi Terence,

    A big thank you for leaving us a 5* review!

    Have a lovely day!
    Evans Halshaw Customer Services
  • Rating 1.0
    Time agreed for collection and was 3 hours late and made up different excuses, customer service was terrible, I won’t be getting another vehicle from this dealership.
    Response from Evans Halshaw Ford Blackburn
    Hi Andrew,
    We're disappointed to see you haven’t had a positive experience.
    Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
    Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.
    Thank you,
    Evans Halshaw Customer Services
  • Rating 4.0
    Great
    Response from Evans Halshaw Ford Blackburn
    Hi Thomas

    We’re happy to hear you had such a positive experience!
    Have a fantastic day!

    Evans Halshaw Customer Services
  • Rating 5.0
    Excellent service from Ford.
    Response from Evans Halshaw Ford Blackburn
    Hi Mark,

    It is wonderful to receive such a positive review!

    All the best!

    Evans Halshaw Customer Services
  • Rating 5.0
    We dropped the car very friendly rang us wen the car was done
    Response from Evans Halshaw Ford Blackburn
    Hi Aaminah,

    Thank you very much for leaving a 5* review.

    We really appreciate it!

    Have a great day!

    Evans Halshaw Customer Services

  • Rating 4.0
    Yes I was very satisfied with the service I received it's been very quick and easy and within 1 week I was sat in my new vehicle

    Thank you
    Regards
    Anthony swain
    Response from Evans Halshaw Ford Blackburn
    Hi Anthony,

    Thanks for your kind comments about the team. We hope you’re enjoying your new car.

    Regards,

    Evans Halshaw Customer Services
  • Rating 5.0
    Yes 5 stars so far I've been dealt with quickly and politely
    Response from Evans Halshaw Ford Blackburn
    Hi Anthony,

    I appreciate you taking the time to leave this review!

    I am very pleased you are satisfied with your recent experience with *Name*

    We hope to be of service to you again!

    Evans Halshaw Ford Blackburn Customer Services
  • Rating 5.0
    It was brilliant
    Response from Evans Halshaw Ford Blackburn
    Hi Ian,

    Thank you for such a positive review.

    Have a wonderful day!
    Evans Halshaw Customer Services
  • Rating 5.0
    Very good
    Response from Evans Halshaw Ford Blackburn
    Hi Maurice,

    Thank you for the 5 star review!

    Have a nice day!
    Evans Halshaw Customer Services
  • Rating 5.0
    Top drawer. Very pleased. 10 out of 10
    😁👍
    Response from Evans Halshaw Ford Blackburn
    Hi Jeanette,

    We are happy to see that your recent visit to Evans Halshaw was a positive one!

    The dealership is always available for any assistance that you may need.

    Thank you for taking the time to leave us your rating!
    Evans Halshaw Customer Services
  • Rating 5.0
    Over all good and very helpful :)
    Response from Evans Halshaw Ford Blackburn
    Hi Ryan,

    A big thank you for leaving us a 5* review!

    Have a lovely day!
    Evans Halshaw Customer Services
  • Rating 5.0
    Excellent from start to finish maybe us feel at ease
    Response from Evans Halshaw Ford Blackburn
    Hi Ellie,

    Thank you for such a positive review.

    Have a wonderful day!
    Evans Halshaw Customer Services
  • Rating 5.0
    So far I'm pleased with the service that you're providing for me.
    Response from Evans Halshaw Ford Blackburn
    Hi Benjamin,

    Thank you so much for leaving us this great review.

    Have a lovely day!
    Evans Halshaw Customer Services
  • Rating 5.0
    Always happy to help and got the extra mile
    Response from Evans Halshaw Ford Blackburn
    Hi Kevin,

    A huge thanks for taking the time to rate your recent experience with us.

    The leadership team love to see such great feedback!

    Have a nice day,
    Evans Halshaw Customer Services

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