Motability Scheme at Group 1 Volkswagen Bolton

4.8
Rating 4.8
(230 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Contact information

Address
Morris Street
Mill Street Industrial Estate
Bolton BL2 2BL
GB
Get directions
Phone Number
Call Group 1 Volkswagen Bolton on 01204 531464
01204 531464
01204 531464
Website

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Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • James Tompkins-Ford
  • Usman Changaiz
  • Ross Tracey
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 13:00
SundayClosed

Motability service specialists:

  • Daniel Cooper
  • Anna Fletcher
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Volkswagen Bolton

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Group 1 Volkswagen Bolton

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Group 1 Volkswagen Bolton can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Group 1 Volkswagen Bolton on 01204531464 to make an appointment with our Motability specialist.

Visit dealer website

Reviews at Group 1 Volkswagen Bolton

  • Rating 5.0
    Great customer service and very friendly. Everything was straight forward
    Response from Group 1 Volkswagen Bolton
    Dear Sohail,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our customer service and found everything straightforward. Our team at Group 1 Volkswagen Bolton is dedicated to providing friendly and efficient service, and your feedback is truly appreciated.

    If there is anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Bolton
  • Rating 5.0
    Osman was very kind and helpful. I am completely satisfied.
    Response from Group 1 Volkswagen Bolton
    Dear Sandor,

    Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that Osman was able to assist you with kindness and helpfulness. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations.

    We truly appreciate your feedback and your 5-star rating. If there’s anything else we can do for you in the future, please don’t hesitate to reach out.

    Best regards,

    The Motability Scheme Team at Group 1 Volkswagen Bolton
  • Rating 5.0
    Very good hassle free experience dealt with quickly and professionally.
    Response from Group 1 Volkswagen Bolton
    Dear Zulekha B.,

    Thank you so much for taking the time to share your experience with us at Group 1 Volkswagen Bolton.

    If there’s anything else we can do for you in the future, please don’t hesitate to reach out. We look forward to serving you again.

    Best regards,
    Group 1 Volkswagen Bolton
  • Rating 5.0
    Efficient had all the relevant information.
    Friendly staff
    Response from Group 1 Volkswagen Bolton
    Hello Oliver,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our team efficient and friendly, and that you had all the information you needed. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Bolton
  • Rating 5.0
    Thank you it's has been a a smooth experience and very knowledgeable about all questions asked.
    Response from Group 1 Volkswagen Bolton
    Hello Elisha,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that your visit was smooth and that our team was able to provide knowledgeable answers to all your questions. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Bolton
  • Rating 5.0
    Excellent customer service. Lots of knowledge on Motability scheme
    Response from Group 1 Volkswagen Bolton
    Dear Rebecca,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with our customer service and found our team knowledgeable about the Motability Scheme. Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Bolton.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Bolton
  • Rating 5.0
    Excellent!!!
    Usman has been exceptional!! He kept me updated from assembly to delivery at group 1 Bolton. On collection he took time explaining everything about the car if I didn’t understand he went over it again. He rang me the following day to check that everything was okay.
    All staff are very helpful and professional
    Thank you!!
    Response from Group 1 Volkswagen Bolton
    Dear Kathleen,

    Thank you so much for your wonderful review! We are thrilled to hear about your excellent experience with Usman. It's fantastic to know that he took the time to explain everything about the car and provided you with exceptional service. Your feedback is incredibly valuable to us, and we are delighted that you are satisfied with your experience at Group 1 Volkswagen Bolton. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Bolton
  • Rating 4.0
    It was a very relaxing and enjoyable experience it was seamless effort to order my new car.
    Response from Group 1 Volkswagen Bolton
    Hello Jay D.,

    Thank you for taking the time to share your experience with us at Group 1 Volkswagen Bolton. We're thrilled to hear that you found the process of ordering your new car relaxing and enjoyable. Our team strives to make every step as seamless as possible, and your feedback is a wonderful affirmation of our efforts.

    If there's anything more we can do to enhance your experience or if you have any suggestions for improvement, please feel free to let us know. We value your input and look forward to serving you again in the future.

    Best regards
    Group 1 Volkswagen Bolton
  • Rating 5.0
    The man was very nice and very helpful
    Response from Group 1 Volkswagen Bolton
    Hello Adam,

    Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you found our team member to be nice and helpful during your visit. Providing excellent service is our top priority, and your feedback is greatly appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Bolton
  • Rating 5.0
    Absolutely couldn't believe how great and friendly he was and it couldn't of gone any better,5 star all round .
    Response from Group 1 Volkswagen Bolton
    Hello Scott, Thank you so much for the fantastic 5-star review! We're thrilled to hear everything went perfectly and that you found the service friendly and smooth. We really appreciate your kind words and look forward to welcoming you again in the future!
  • Rating 5.0
    Excellent from start to finish. Really pleasant guy and the car was just perfect
    Response from Group 1 Volkswagen Bolton
    Hello Madison,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience from start to finish. It's great to know that our team member made a positive impression and that the car met your expectations perfectly. Your feedback is incredibly valuable to us, and we look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Bolton
  • Rating 5.0
    My experience from choosing a car to picking it up was brilliant Usman helped me with all my queries and also kept me up to date with the whole process as i waited for the car. Once it arrived he made sure that the car was handed over to me without any delays! Brilliant service!
    Response from Group 1 Volkswagen Bolton
    Dear Sharifa,

    Thank you so much for taking the time to share your wonderful experience with us at Group 1 Volkswagen Bolton. We are thrilled to hear that Usman was able to assist you effectively and keep you informed throughout the process. It's fantastic to know that the handover of your car went smoothly and met your expectations. Your kind words and perfect rating are greatly appreciated, and they motivate us to continue providing excellent service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Bolton
  • Rating 5.0
    Usman was really helpful when sorting a motability car out
    Response from Group 1 Volkswagen Bolton
    Hello Harry,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that Usman was able to assist you effectively in sorting out a Motability car. Providing excellent service is our top priority, and it's wonderful to know that Usman made your experience a great one.

    If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Bolton.

    Best regards,

    Emma
    Group 1 Volkswagen Bolton Team
  • Rating 5.0
    Great.
    Response from Group 1 Volkswagen Bolton
    Hello Sadaf,

    Thank you so much for taking the time to leave us a wonderful review! We are thrilled to hear that you had a great experience with us at Group 1 Volkswagen Bolton. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Bolton
  • Rating 5.0
    So easy to do excellent service too.
    Response from Group 1 Volkswagen Bolton
    Hello Madison,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found the process easy and our service excellent. Providing a seamless and positive experience for our customers is our top priority, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Bolton.

    Best regards,
    The Motability Scheme Team
  • Rating 3.0
    Car went in for 1 day they had it 2 day was without car plus got to go back when part in stock plus car not washed and hoovered as agreed
    Response from Group 1 Volkswagen Bolton
    Hello David,

    Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent visit. We understand how important it is to have your vehicle serviced promptly and returned in the condition you expect.

    We are sorry for the delay in completing the work on your car and for not having the part in stock. We are working to improve our inventory management to prevent such issues in the future. Additionally, we apologize for not meeting the agreed-upon cleaning service. This is not the standard we strive for, and we will address this with our team to ensure it doesn't happen again.

    We appreciate your patience and understanding, and we look forward to resolving these issues during your next visit. If you have any further concerns or need assistance, please feel free to reach out to us directly.

    Thank you for choosing Group 1 Volkswagen Bolton.

    Best regards,

    Emma
    Group 1 Volkswagen Bolton
  • Rating 5.0
    Absolutely amazing service from start to finish. The service we got of usman was absolutely amazing kept us updated all the way to us driving away in are new car and wow well worth the wait the car is amazing.
    Response from Group 1 Volkswagen Bolton
    Hello Andrew,

    Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing experience with us at Group 1 Volkswagen Bolton. Usman will be delighted to know that his efforts to keep you updated throughout the process made a positive impact. It's fantastic to hear that you are enjoying your new car and that it was well worth the wait. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Bolton
  • Rating 5.0
    Very pleased with the end product
    Response from Group 1 Volkswagen Bolton
    Hello Peter,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you are very pleased with the end product. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Bolton.

    Best regards,

    Motability Scheme Team
    Group 1 Volkswagen Bolton
  • Rating 1.0
    Poor communication and the phone number for service was constantly ringing out.
    It took 30 minutes to get through using a different phone number
    Response from Group 1 Volkswagen Bolton
    Dear Harjinder,

    Thank you for taking the time to share your feedback with us. I am truly sorry to hear about the difficulties you experienced with our communication and the inconvenience caused by the phone lines. We strive to provide excellent service, and it is clear we fell short in this instance.

    Please know that we are actively working to improve our phone system to ensure that our customers can reach us more easily and efficiently. Your feedback is invaluable in helping us identify areas for improvement.

    If there is anything specific you would like to discuss or if there is any way we can assist you further, please do not hesitate to reach out to us directly. We are committed to making your experience with us a positive one.

    Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

    Best regards,

    Group 1 Volkswagen Bolton - Motability Scheme Team
  • Rating 5.0
    Brilliant service and friendly staff
    Response from Group 1 Volkswagen Bolton
    Hello John,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a brilliant experience with our service and found our staff to be friendly. Your feedback is incredibly important to us, and it motivates our team to continue delivering the best service possible. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again at Group 1 Volkswagen Bolton.

    Best regards,
    The Motability Scheme Team

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