Motability Scheme at Group 1 Volkswagen Bolton

4.8
Rating 4.8
(253 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Contact information

Address
Morris Street
Mill Street Industrial Estate
Bolton BL2 2BL
GB
Get directions
Phone Number
Call Group 1 Volkswagen Bolton on 01204 531464
01204 531464
01204 531464
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Emlyn Hughes
  • Usman Changaiz
  • Ross Tracey
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 13:00
SundayClosed

Motability service specialists:

  • Daniel Cooper
  • Anna Fletcher
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Volkswagen Bolton

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Group 1 Volkswagen Bolton

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Visit dealer website

Group 1 Volkswagen Bolton can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Group 1 Volkswagen Bolton on 01204531464 to make an appointment with our Motability specialist.

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Reviews at Group 1 Volkswagen Bolton

  • Rating 5.0
    He was really helpfull
    such a nice man in helping me with everything
    you could not ask for a better man to do this job I suffer with all sorts of stuff but I felt comfortable with him

    God bless you and your team 2026
    Response from Group 1 Volkswagen Bolton
    Hello Martin,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had such a positive experience with our team member. It's heartening to know that you felt comfortable and well-assisted during your visit. Your kind words and blessings mean a lot to us, and we are grateful for your support.

    If there's anything more we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best wishes,
    The Motability Scheme Team at Group 1 Volkswagen Bolton
  • Rating 5.0
    Absolutely fantastic
    Response from Group 1 Volkswagen Bolton
    Dear Hamaya,

    Thank you so much for your wonderful review! We are thrilled to hear that you had an absolutely fantastic experience with us at Group 1 Volkswagen Bolton. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Kind Regards
    The Motability Scheme Team at Group 1 Volkswagen Bolton
  • Rating 5.0
    They were easy to deal with
    Response from Group 1 Volkswagen Bolton
    Dear Cleo,

    Thank you so much for taking the time to leave us a fantastic review! We are thrilled to hear that you found our team easy to deal with. Providing excellent service is our top priority, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Bolton.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Bolton
  • Rating 5.0
    Emlyn was great, explained the whoke process to us and made the application process faultless. Can't wait to pick my car up!
    Response from Group 1 Volkswagen Bolton
    Hello Owen,

    Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that Emlyn provided you with such a positive experience and made the application process seamless. It's fantastic to know that you're excited about picking up your new car. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to seeing you again soon!

    Kind Regards
    The Motability Scheme Team at Group 1 Volkswagen Bolton
  • Rating 5.0
    Amazing experience with Usman, couldn’t fault him or his help.
    Response from Group 1 Volkswagen Bolton
    Hello Kianna,

    Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear about your amazing experience with Usman. Providing exceptional service is our top priority, and it’s always rewarding to know when we’ve succeeded. Your kind words and perfect rating mean a lot to us and will certainly be shared with Usman and the team. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to welcoming you back to Group 1 Volkswagen Bolton in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Bolton
  • Rating 5.0
    I recently had the pleasure of being assisted by Usman Changaiz, and I cannot speak highly enough of the exceptional service he provided. From start to finish, Usman demonstrated outstanding professionalism, patience, and genuine care in helping me navigate the Motability process.
    He took the time to clearly explain every step, making sure I understood all my options and felt confident in my decisions. Usman listened carefully to my needs and recommended solutions that were perfectly suited to my circumstances. His knowledge of the Motability scheme was impressive, and he made the entire experience smooth, stress-free, and even enjoyable.
    What stood out most was his friendly manner and sincere commitment to ensuring I received the best possible support. Nothing was too much trouble—every question was answered in detail, and every concern was handled with understanding and reassurance.
    Thanks to Usman, I left feeling well informed, valued, and extremely satisfied with the service I received. He is an absolute credit to the team and an outstanding representative of the Motability programme.
    I would highly recommend Usman Changaiz to anyone looking for expert guidance and exceptional customer care.
    Response from Group 1 Volkswagen Bolton
    Dear David,

    Thank you so much for taking the time to share your wonderful feedback about your experience with Usman at Group 1 Volkswagen Bolton. We are thrilled to hear that Usman provided you with exceptional service and made your journey through the Motability process smooth and enjoyable.

    Usman’s dedication to professionalism, patience, and genuine care is truly commendable, and we are delighted that he was able to assist you so effectively. It’s fantastic to know that his knowledge and friendly manner left you feeling well informed and valued.

    Your kind words and recommendation mean a lot to us, and we will be sure to pass along your compliments to Usman and the team. We are proud to have him as part of our team, and your satisfaction is the greatest reward for our efforts.

    Thank you once again for your feedback and for choosing the Motability Scheme at Group 1 Volkswagen Bolton. If you have any further questions or need assistance in the future, please do not hesitate to reach out.

    Best regards,

    Group 1 Volkswagen Bolton
  • Rating 4.0
    All good with the booking in and 2 year service
    I was disappointed with the complimentary car wash thats the reason Ive only awarded 4 stars
    Response from Group 1 Volkswagen Bolton
    Dear Patricia,

    Thank you for taking the time to share your feedback with us. We're delighted to hear that you were satisfied with the booking process and your two-year service. However, we apologise for not meeting your expectations with the complimentary car wash. Your feedback is invaluable, and we will certainly look into this to ensure we improve our services. We appreciate your support and hope to provide you with a 5-star experience next time.

    Kind Regards
    The Motability Scheme Team at Group 1 Volkswagen Bolton
  • Rating 5.0
    They always do a great job!
    Response from Group 1 Volkswagen Bolton
    Hello Sevval,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you consistently have a great experience with us at Group 1 Volkswagen Bolton. Your satisfaction is our top priority, and your kind words motivate our team to continue delivering the best service possible.

    If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Kind Regards
    The Motability Scheme Team at Group 1 Volkswagen Bolton
  • Rating 5.0
    Absolutely brilliant very knowledgeable explained everything as I've not done this before definitely recommend this company
    Response from Group 1 Volkswagen Bolton
    Dear Karen,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a brilliant experience with us at Group 1 Volkswagen Bolton. Our team takes great pride in being knowledgeable and ensuring that everything is clearly explained, especially for customers who are new to the process. Your recommendation means a lot to us, and we're delighted to have been able to assist you. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Bolton
  • Rating 4.0
    Just dropped caroff and they rung to pick car up never explained what they had done just past me the keys and off I went
    Response from Group 1 Volkswagen Bolton
    Dear Nichola,

    Thank you for taking the time to share your feedback with us. We appreciate your visit to Group 1 Volkswagen Bolton and are glad to hear that you were able to pick up your car smoothly. However, we apologise for not providing a detailed explanation of the work done on your vehicle. Your feedback is invaluable, and we will ensure that our team improves communication with our customers in the future.

    If you have any questions or need further clarification about the service performed, please feel free to reach out to us. We are here to assist you and ensure you have a complete understanding of the work carried out on your vehicle.

    Thank you for choosing the Motability Scheme with us. We look forward to serving you better in the future.

    Best regards,

    Group 1 Volkswagen Bolton
  • Rating 5.0
    Booking easy as was the pick up of my car.
    Response from Group 1 Volkswagen Bolton
    Hello Andrew,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you found the booking process and car pick-up easy. Providing a seamless experience is one of our top priorities, and your feedback lets us know we're on the right track. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Kind regards,
    The Motability Scheme Team at Group 1 Volkswagen Bolton
  • Rating 5.0
    Explained everything to me he was very helpful.
    Response from Group 1 Volkswagen Bolton
    Hello Janis,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us at Group 1 Volkswagen Bolton. It's great to know that everything was explained clearly and that you found our team to be very helpful. Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Group 1 Volkswagen Bolton Team
  • Rating 5.0
    Really good quick service from ordering the car to collection kept me updated every step of the way and process
    Response from Group 1 Volkswagen Bolton
    Hello Graham,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you were pleased with the quick service and that you felt well-informed throughout the process of ordering and collecting your car. Our team at Group 1 Volkswagen Bolton is dedicated to providing excellent service, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car!

    Best regards,
    Group 1 Volkswagen Bolton
  • Rating 5.0
    Very knowledgeable and helpful, helped me choose the right car for my needs. Brilliant experience.
    Response from Group 1 Volkswagen Bolton
    Dear Judith,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a brilliant experience with us at Group 1 Volkswagen Bolton. Our team takes great pride in being knowledgeable and helpful, and it’s fantastic to know that we were able to assist you in choosing the right car for your needs. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Bolton
  • Rating 5.0
    Always dealt with and the dealer was very helpful
    Response from Group 1 Volkswagen Bolton
    Dear Ingrid,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us at Group 1 Volkswagen Bolton. Our team is dedicated to providing helpful and attentive service, and it’s rewarding to know that we met your expectations.

    Your feedback is greatly appreciated and motivates us to continue delivering excellent service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,
    The Group 1 Volkswagen Bolton Team
  • Rating 5.0
    Every thing was explained great work
    Response from Group 1 Volkswagen Bolton
    Dear Louise,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that everything was explained to your satisfaction and that you had a great experience with us at Group 1 Volkswagen Bolton. Your feedback is incredibly valuable to us, and it motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Bolton
  • Rating 5.0
    Great service and very helpful, prompt and friendly.
    Response from Group 1 Volkswagen Bolton
    Dear Kia-leigh,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service to be great, helpful, prompt, and friendly. Providing excellent service is our top priority, and it’s always rewarding to know that we have met your expectations.

    Your feedback is greatly appreciated and will be shared with our team to continue inspiring them to deliver the best service possible. If there is anything else we can do for you, please don't hesitate to reach out.

    We look forward to serving you again in the future!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Bolton
  • Rating 5.0
    Easy to deal with, helpful
    Response from Group 1 Volkswagen Bolton
    Hello William,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our team easy to deal with and helpful. Providing excellent service is our top priority, and your feedback is greatly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Bolton
  • Rating 5.0
    Excellent service. Brilliant
    Response from Group 1 Volkswagen Bolton
    Hello Thomas,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an excellent experience with our service at Group 1 Volkswagen Bolton. Your kind words and perfect rating mean a lot to us and motivate our team to continue delivering brilliant service to all our customers.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Bolton
  • Rating 5.0
    Very easy and straight forward, was kept up to date at all times.
    Response from Group 1 Volkswagen Bolton
    Hello Billie,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that your experience with us was easy and straightforward. Keeping our customers informed and up to date is a top priority for us, and it's great to know that we met your expectations. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Bolton.

    Best regards,
    The Motability Scheme Team

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