Motability Scheme at Lookers Volkswagen Carlisle

4.5
Rating 4.5
(45 reviews)
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00

Contact information

Address
Auchinlek Drive
Rosehill
Carlisle CA1 2UR
GB
Phone Number
Call Lookers Volkswagen Carlisle on 0344 659 3032
Email
Reviews
Visit dealer website

Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 19:00
Saturday09:00 - 17:30
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Kirsty Norwood
  • Raymond Reid
  • Michael Loch
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Sandra Hodnett
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers Volkswagen Carlisle

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers Volkswagen Carlisle

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Lookers Volkswagen Carlisle can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers Volkswagen Carlisle on 03446593032 to make an appointment with our Motability specialist.

Reviews at Lookers Volkswagen Carlisle

  • Rating 5.0
    Micheal Loch who dealt with me and my order was exceptional and professional a pleasure to hear everything I needed to know outstanding!..
  • Rating 5.0
    They were very polite an were very good wintering me pick my car would highley recommend
  • Rating 5.0
    Real helpful and took there time out to see us as the point never when through but still helped us
    Response from Lookers Volkswagen Carlisle
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Great service
    Response from Lookers Volkswagen Carlisle
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Service very good cannot fault it
    Response from Lookers Volkswagen Carlisle
    Thank you for your kind words - we're glad to have been of service!
    Have a great day
    Regards

    Amy
  • Rating 5.0
    Little bit of a wait for a Saturday but once seen too, new car was ordered quickly and easily. Can't wait to get our new car
    Response from Lookers Volkswagen Carlisle
    Hello,

    Thank you for the great review and the feedback we really appreciate it. We look forward to welcoming you back to the business again soon.

    Kind regards.
    Ashleigh
  • Rating 5.0
    Kelly was really nice and helpful.
    She discussed in detail all the information on Mobility and she showed us all the controls of the Test Drive Taigo.
    Response from Lookers Volkswagen Carlisle
    Good Morning John. Thank you so much for your kind words! We are so happy to hear that Kelly was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind Regards.
  • Rating 5.0
    From the reception staff to Kirsty handing over the keys. Both brilliant members of staff.
    Response from Lookers Volkswagen Carlisle
    Thank you so much for your kind words! We are so happy to hear that our Receptionists and Kirsty were able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
    Have a great day
    Amy
  • Rating 5.0
    Fantastic service, everything thought of to make the pick up easy. They even offered to drive my car out of the showroom for me.
    Response from Lookers Volkswagen Carlisle
    Thank you for the 5 stars. We are thrilled you enjoyed your experience with us!
  • Rating 5.0
    Great customer service, Always kept in the loop with Kirsty and all staff are lovely.
    Response from Lookers Volkswagen Carlisle
    Thank you for the 5 stars. We are thrilled you enjoyed your experience with us!
  • Rating 5.0
    The gentleman who we dealt with was a credit to the company 👏🏼
    Response from Lookers Volkswagen Carlisle
    Thank you for the 5 stars. We are thrilled you enjoyed your experience with us!
  • Rating 5.0
    Great customer service an helped me with everything I needed to no
    Response from Lookers Volkswagen Carlisle
    Thank you for the 5 stars. We are thrilled you enjoyed your experience with us!
  • Rating 5.0
    Good professionalism shown throughout.
    Response from Lookers Volkswagen Carlisle
    Thank you so much for the 5 stars! We love to hear you enjoyed your experience with us
  • Rating 1.0
    Our car was booked in for 10.30am. You were picking it up as it is my wife's car who cannot drive, and I was at work. The car wasn't picked up until 10.53!!!
    It was supposed to be returned that day and by 5.10pm it had not been returned. I phoned you and was told that person dealing with it was on the phone but would call back. They never did.
    When I contacted you next morning I was told that the MOT had not been done yet.
    The car was delivered to my work place later that morning.
    Very poor communication and not for the first time.
    If I treated my customers like that I wouldn't have any customers and rightly so.
    Response from Lookers Volkswagen Carlisle
    Thank you for the 5 stars. We are thrilled you enjoyed your experience with us!
  • Rating 4.0
    Good
  • Rating 5.0
    Easy and quick
    Response from Lookers Volkswagen Carlisle
    Thank you for the 5 stars. We are thrilled you enjoyed your experience with us!
  • Rating 5.0
    Very helpful Motability scheme advisor
    Response from Lookers Volkswagen Carlisle
    Thank you for the 5 stars. We are thrilled you enjoyed your experience with us!
  • Rating 3.0
    Was promised a courtesy car but one was not available when I got there. I was not a happy bunny! I was told that someone had rang but no one did and no messages were left to tell me there would be no courtesy car.
    However, I was given a lift and picked up a few hours later from a destination of my choice which was good.
    Response from Lookers Volkswagen Carlisle
    We appreciate your custom and always aim to provide our customers with a great service. We would love to hear more about your experience with Lookers. If there is something more, we could do to further improve the service we have provided to you, we would please ask that you provide more details, comments, suggestions to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk.
  • Rating 5.0
    Very welcoming reception and fantastic customer care. Stuart D.
    Response from Lookers Volkswagen Carlisle
    Hello Kara

    We appreciate your positive review about your recent experience with us! We hope you have a great day.

    Thank you
    Ashleigh
  • Rating 1.0
    Your two ‘ Service ‘ ladies will tell you all you want to know….disappointed again
    Response from Lookers Volkswagen Carlisle
    Hello John

    To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you.

    Thank you
    Ashleigh

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