Motability Scheme at Vertu Vauxhall Carlisle

4.8
Rating 4.8
(217 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Vauxhall Carlisle

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Vauxhall Carlisle can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Vauxhall Carlisle on 03445586728 to make an appointment with our Motability specialist.

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Contact information

Address
Parkhouse Road
Kingstown Industrial Estate
Carlisle CA3 0GW
GB
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Phone Number
Call Vertu Vauxhall Carlisle on 0344 558 6728
0344 558 6728
0344 558 6728
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Trevor Connelly
  • Lee Jones
  • Michael Ledger
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Stephen Clark
  • Steven Winthrop
  • Milly Longford
  • Victoria Oblag
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Vauxhall Carlisle

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Vauxhall Carlisle

  • Rating 5.0
    Everything was fine and easy sorted
    Response from Vertu Vauxhall Carlisle
    Hello Roberta,

    Thank you for your review! We're glad to hear your experience was smooth and satisfactory. Your feedback is valuable, and we're here to assist you in the future. We look forward to serving you again!

    Best regards,
    Kerry
  • Rating 5.0
    Good team .. picked up car and delivered back to me
    Response from Vertu Vauxhall Carlisle
    Hello Eric,

    Thank you so much for taking the time to leave us a fantastic review! We're thrilled to hear that you had a positive experience with our team and that the car pickup and delivery service met your expectations. Providing excellent service is our top priority, and your feedback is greatly appreciated. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

    Best regards,
    Dean
  • Rating 5.0
    All work completed and pleasant staff experiance
    Response from Vertu Vauxhall Carlisle
    Dear Pamela

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you had a pleasant experience with our staff and that all the work was completed to your satisfaction. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Carlisle.

    Warm regards,

    Keith
  • Rating 4.0
    Easy to book appointments and get the work done. However waiting times without a courtesy car is challenging. My pain levels were tesllthigh. Waiting 1.5 hours to have the car taken in and another hour for the work to be done that was pre authorised.
    Response from Vertu Vauxhall Carlisle
    Dear Jessica,
    Thank you for taking the time to share your feedback with us. We're pleased to hear that you found the appointment booking process straightforward and that the work on your vehicle was completed as expected. However, we sincerely apologize for the inconvenience caused by the waiting times and the lack of a courtesy car during your visit. We understand how important it is to have a comfortable experience.

    Your feedback is invaluable to us, and we are committed to improving our services. If there's anything else we can do to assist you, please don't hesitate to reach out.

    Thank you for choosing the Motability Scheme at Vertu Vauxhall Carlisle. We look forward to serving you better in the future.

    Best regards,

    Kerry
  • Rating 5.0
    They were extremely helpful, went out of their way to get me the vehicle I wanted and even sent me a personal video to thank me for my order
    Response from Vertu Vauxhall Carlisle
    Dear Louisa,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience with our team at Vertu Vauxhall Carlisle. It’s fantastic to know that we were able to help you find the vehicle you wanted and that you appreciated the personal video message. Your satisfaction is our top priority, and your kind words motivate us to continue providing exceptional service to all our customers.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    Kerry
  • Rating 5.0
    From start to finish it was very professional and very quick
    Response from Vertu Vauxhall Carlisle
    Dear Lynne S.,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you found our service both professional and efficient from start to finish. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations.

    At Vertu Vauxhall Carlisle, we strive to provide the best possible service to all our customers, and your kind words are a great encouragement to our team. If there is anything else we can assist you with in the future, please don't hesitate to reach out.

    Thank you once again for your fantastic review and for choosing the Motability Scheme with us.

    Kind regards,
    Matthew
  • Rating 5.0
    Overall experience was very positive and my car was cleaned inside and out thank you
    Response from Vertu Vauxhall Carlisle
    Hello George,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with us at Vertu Vauxhall Carlisle and that you were pleased with the cleanliness of your car. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering excellent service. If there's anything else we can do for you in the future, please don't hesitate to reach out.

    Best regards,
    Dean
  • Rating 5.0
    The staff were very helpful and kept me informed throughout my time there
    Response from Vertu Vauxhall Carlisle
    Dear Lesley

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that our staff were able to assist you effectively and keep you informed during your visit. Providing excellent service is our top priority, and your feedback reassures us that we are on the right track.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to Vertu Vauxhall Carlisle.

    Best regards,

    Keith
  • Rating 5.0
    All staff were polite and friendly.
    Response from Vertu Vauxhall Carlisle
    Hello Ronald,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff to be polite and friendly during your visit. Providing excellent customer service is a top priority for us at Vertu Vauxhall Carlisle, and your feedback is greatly appreciated.

    If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 4.0
    Good service
    Response from Vertu Vauxhall Carlisle
    Hello Margaret,

    Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a good experience with our service at Vertu Vauxhall Carlisle. Your satisfaction is important to us, and we always strive to provide the best possible service to our customers.

    If you have any further comments or suggestions on how we can improve and make your next visit even better, please feel free to let us know. We look forward to welcoming you back in the future.

    Best regards,
    Dean
  • Rating 1.0
    Stressful and expensive aging
    Response from Vertu Vauxhall Carlisle
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT1LM3005 Kind regards, Liza.
  • Rating 5.0
    Very helpful, courteous and knowledgable
    Response from Vertu Vauxhall Carlisle
    Dear Margaret

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team to be helpful, courteous, and knowledgeable. Providing excellent service is our top priority, and your feedback reassures us that we are on the right track.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Carlisle.

    Warm regards,

    Dean
  • Rating 5.0
    Staff friendly and helpful. Showroom clean & tidy. 100% recommended .Service was done in good time.
    Response from Vertu Vauxhall Carlisle
    Hello Sandra,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our staff friendly and helpful, and that you were pleased with the cleanliness of our showroom. It's fantastic to know that our service met your expectations and was completed in good time. Your recommendation means a lot to us, and we are grateful for your support. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to Vertu Vauxhall Carlisle in the future.

    Best regards,
    Dean
  • Rating 5.0
    Mobility guy was so helpful and very approachable, all very clearly explained and demonstrated
    Response from Vertu Vauxhall Carlisle
    Hello John Q.,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a positive experience with our mobility specialist. It's great to know that everything was clearly explained and demonstrated to your satisfaction. We strive to provide the best service possible, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Kind regards,
    Matthew
  • Rating 5.0
    Nice and easy,the car got serviced i got it back nice and clean good job thanks
    Response from Vertu Vauxhall Carlisle
    Hello Stephen

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found the service process nice and easy and that you were pleased with the condition of your car upon its return. Our team at Vertu Vauxhall Carlisle always strives to provide the best service possible, and it's wonderful to know we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Kind regards, Dean
  • Rating 5.0
    Good dealers vauxhall
    Response from Vertu Vauxhall Carlisle
    Hello Barry N.,

    Thank you so much for taking the time to leave us a fantastic review! We're thrilled to hear that you had a positive experience with us at Vertu Vauxhall Carlisle. Our team is dedicated to providing the best service possible, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza.
  • Rating 5.0
    First class service from Bristol street motors.
    Micheal the sales agent we very helpful and extremely courteous to us.
    I would highly recommend them
    Response from Vertu Vauxhall Carlisle
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    Richard was absolutely 💯. Would highly recommend
    Response from Vertu Vauxhall Carlisle
    Hi vera, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 5.0
    Quick informative and great understanding of my needs
    Response from Vertu Vauxhall Carlisle
    Hi Carrie. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Kerry
  • Rating 5.0
    Great service and very fast delivery
    Response from Vertu Vauxhall Carlisle
    Good afternoon Emilee. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean

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