Motability Scheme at Vertu MG Carlisle

4.8
Rating 4.8
(83 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu MG Carlisle

Motability Scheme at Vertu MG Carlisle

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu MG Carlisle can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu MG Carlisle on 03301788084 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
Parkhouse Road
Kingstown Industrial Estate
Carlisle CA3 0GW
GB
Get directions
Phone Number
Call Vertu MG Carlisle on 0330 178 8084
0330 178 8084
0330 178 8084
Website

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Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Trevor Connelly
  • Lee Jones
  • Michael Ledger
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Stephen Clark
  • Steven Winthrop
  • Milly Longford
  • Victoria Oblag
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu MG Carlisle

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu MG Carlisle

  • Rating 5.0
    Great customer service.First man I saw came and opened the door for us and helped us go through the check In and the ladies who we spoke to were lovely as well
    Response from Vertu MG Carlisle
    Hello Christine,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with our team at Vertu MG Carlisle. Our staff takes great pride in providing excellent customer service, and it's fantastic to know that you felt welcomed and supported during your visit. We truly appreciate your kind words and your 5-star rating. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again soon!

    Best regards,
    Keith
  • Rating 5.0
    Very good Very informative
    Response from Vertu MG Carlisle
    Hello Christopher

    Thank you so much for your wonderful review! We're thrilled to hear that you found your experience with us to be very good and informative. At Vertu MG Carlisle, we strive to provide the best service possible, and it's great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Keith
  • Rating 5.0
    Trevor was brilliant explained everything to my partner and was understanding
    Response from Vertu MG Carlisle
    Hello Damien,


    Thank you for taking the time to leave a review for Vertu MG Carlisle. We are happy to hear you were happy with the level of service you received from our MG advisor Trevor. We hope to see you again here at MG in the future.
    Best regards, Dawn
    The Motability Scheme Team at Vertu MG Carlisle
  • Rating 5.0
    The young man who dealt with my car order was extremely helpful, knowledgeable and friendly. Able to answer all my queries. Very happy indeed.
    Response from Vertu MG Carlisle
    Thank you for taking the time to leave a review for Vertu MG Carlisle. We are happy to hear you were happy with the level of service you received from our MG Sales Team. . We hope to see you again here at MG in the future. Kind regards, Selina
  • Rating 4.0
    The girl I seen was nice and friendly but whoever carried out the service didn’t send the video of what was done to my car and it wasn’t washed or hoovered other than that good.
    Response from Vertu MG Carlisle
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT4GD0209 Kind regards, Liza.
  • Rating 5.0
    Hello very helpful explanation very clear easy to understand very knowledgeable about the process and the vehicle in question thank you 😊
    Response from Vertu MG Carlisle
    Hello Francis,

    Thank you so much for your wonderful review regarding your experience with Vertu MG Carlisle! We're thrilled to hear that you found our explanation clear and easy to understand. It's great to know that our MG Sales team was able to provide you with the knowledge you needed about the process and the vehicle. Your feedback is incredibly valuable to us, and we're delighted that you had a positive experience. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you once again for your kind words and we hope to see you back at MG soon!

    Best regards,
    Dean
  • Rating 5.0
    Helpful and friendly team
    Response from Vertu MG Carlisle
    Hello Fiona,

    Thank you so much for taking the time to leave us such a wonderful review regarding your experience with our MG sales team! We are thrilled to hear that you found our team helpful and friendly. Providing excellent service is our top priority, and your feedback truly means a lot to us. If there is anything else we can assist you with, please don't hesitate to reach out. We hope you enjoy your new MG and we look forward to seeing you again at Vertu MG Carlisle.

    Best regards,
    Dean
  • Rating 5.0
    Very friendly. Great customer service. My 12yr old daughter was also made to feel welcome 😊😊
    Response from Vertu MG Carlisle
    Hello Kerry,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with us at Vertu MG Carlisle. It's fantastic to know that our team provided friendly and welcoming service, and we're especially pleased that your daughter felt comfortable and welcome too. Your feedback is greatly appreciated and will be shared with the team. We look forward to seeing you again in the future!

    Best regards,
    Kerry
  • Rating 5.0
    Very smooth experience.
    Response from Vertu MG Carlisle
    Hi Stephen. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
  • Rating 5.0
    Entire process explained. Clearly and concisely. By mr Trevor Connelly. Very highly recommended to all

    Great experience
    Response from Vertu MG Carlisle
    Good afternoon John. Thank you for taking the time to leave a review for Bristol Street Motors MG Carlisle. We are happy to hear you were happy with the level of service you received from Trevor in our MG Sales Team. We hope to see you again here at MG in the future. Kind regards, Dean
  • Rating 5.0
    Excellent experience
    Response from Vertu MG Carlisle
    Good afternoon Stephen. Thank you for taking the time to leave a review for Bristol StreetMG Carlisle. We are happy to hear you were happy with the level of service you received from our MG Sales Team. We hope to see you again here at MG in the future. Kind regards, Dean
  • Rating 5.0
    Staff very friendly and nothing was to much bother
    Response from Vertu MG Carlisle
    Hi Donna. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Kerry
  • Rating 5.0
    Explained everything fully and showed me how everything worked, thanks Trevor!
    Response from Vertu MG Carlisle
    Thank you for taking the time to leave a review for Bristol Street MG Carlisle. We are happy to hear you were happy with the level of service you received from our MG Sales Team. We will pass your comments over to our Dealership so that the team receive the recognition that they deserve. We hope to see you again here at MG in the future. Kind regards, Selina
  • Rating 5.0
    Very clear and concise help from Trevor Connolly. Very helpful man indeed.
    Perfect transaction in every way
    Response from Vertu MG Carlisle
    Good afternoon John. Thank you for taking the time to leave a review for Bristol Street Motors MG Carlisle. We are happy to hear you were happy with the level of service you received from Trevor in our MG Sales Team. We hope to see you again here at MG in the future. Kind regards, Dean
  • Rating 1.0
    Applied in December, still waiting for my car (end of March) after being messed around from both Bristol street motors and motability!
    Response from Vertu MG Carlisle
    Good afternoon Ava. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref YXT1AP2403 Kind regards, Dean
  • Rating 5.0
    Excellent service, very helpful people never in a rush to help you find what you want lovely people 👍
    Response from Vertu MG Carlisle
    Thank you for taking the time to leave a review for Bristol Street MG Carlisle. We are happy to hear you were happy with the level of service you received from our MG Sales Team. We hope to see you again here at MG in the future. Kind regards, Chloe
  • Rating 4.0
    Didn’t receive video or any breakdown of what had been done to vehicle just got told all done nothing to pay there’s your car being brought round now for you !! So haven’t a clue what got checked or not checked ????
    Response from Vertu MG Carlisle
    Good afternoon Paula. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT4PS1403 Kind regards, Dean
  • Rating 5.0
    Trevor was brilliant, very informative and helped me completely understand everything about the car I was interested in. Genuinely lovely guy too.
    Response from Vertu MG Carlisle
    Thank you so much for your kind words! We are so happy to hear that Trevor was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
  • Rating 5.0
    Excellent experience very professional Trevor is an asset to MG
    Response from Vertu MG Carlisle
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    I was very pleased with the service I received everything was explained to me and I understood everything. Trevor was very very helpful. Thank you very much.
    Response from Vertu MG Carlisle
    Hi Linda. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Trevor and the team. We hope to see you again soon. Happy motoring, Kerry

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